CustomGuide Reviews & Product Details

CustomGuide helps associations, governments, nonprofits, and public libraries train their staff and communities. CustomGuide is an all-in-one online learning platform that makes staff training easy to create, deliver, and track. It combines interactive eLearning courses, skill assessments, and AI-powered course creation tools to help organizations build effective training programs. Choose from over 300 LMS-ready courses on Microsoft, Google, and business skills, or create your own in minutes using the AI Course Builder. Measure progress, award certificates, and reinforce learning with branded cheat sheets. Recognized by G2 as a Top 50 Education Software product and trusted by more than 3,000 organizations worldwide, CustomGuide provides simple, flexible, and measurable online training solutions for every team and community.

Seller

CustomGuide, Inc.

Discussions

CustomGuide Community

Languages Supported

English, Spanish

Solution Type

All-in-One

Overview by

Jon High (CEO & Founder of CustomGuide)

Used by Upwork and 2 others

Beta

Pricing

Pricing provided by CustomGuide.

Basic

$95.00

flat_rate Per Year

View More Pricing Information

CustomGuide Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is CustomGuide, and what problem is it built to solve?

CustomGuide provides online training solutions focused on software training and e-learning resources. It addresses the need for learning materials that help individuals and organizations build workplace skills and productivity.

What languages does CustomGuide support?

CustomGuide supports 2 languages: English and Spanish.

What company sizes and industries is CustomGuide the best fit for?

Positive experiences are represented most strongly among small businesses, with additional representation from mid-market and enterprise organizations. Industry representation includes several recurring areas:

Company size — Small businesses: Organizations with 50 or fewer employees are the most represented segment.
Company size — Mid-market: Organizations with 51–1,000 employees are also represented.
Company size — Enterprise: Organizations with more than 1,000 employees are represented as well.
Industries — Software and technology: Computer software and information technology and services appear frequently.
Industries — Business and education: Accounting, marketing and advertising, and education are recurring areas.

What customer support options does CustomGuide provide, and how do users find the overall support experience?

Support is available through self-service resources and direct contact channels such as email/help desk, phone, and chat. The support experience comes across as helpful and responsive, with users also finding the available guidance useful when they need assistance.

What features or capabilities could make CustomGuide even more useful?

The most useful improvements would broaden the learning options and give users more control over how they move through lessons. The recurring requests focus on these areas:

Expand the course library, particularly with more advanced material and additional subject coverage.
Add playback-speed and navigation controls so learners can adjust lesson pacing more easily.
Provide more practice files, exercises, and examples for applying course material.
Offer more flexibility in assessments and required lesson sequences, including clearer ways to retry or skip material already mastered.

G2 reviews are authentic and verified.

Here's how.

Gianina Izabelle d.

Account Manager

Mid-Market (51-1000 emp.)

9/27/2024

Guest users or non-business users of the software, not included in G2 scores.

"A Lifesaver for Trainers and Instructional Designers"

5/5

What do you like best about CustomGuide?

As a trainer overseeing courses for all employees on my team, I've noticed that my team is more motivated through the interactive learning that CustomGuide offers. I can easily see how everyone is doing with the reports. Plus, the Cheat Sheets are great for quick reviews, and I love that we can put our company logo on them. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

I have not found anything I dislike about CustomGuide. I appreciate how reliable its courses are and its user-friendly interface. Review collected by and hosted on G2.com.

What problems is CustomGuide solving and how is that benefiting you?

CustomGuide has made our training process a lot smoother. They offer a variety of courses that are immediately useful for our team and also give me great ideas on how to structure our own training sessions. Setting everything up was simple, which made it easy for me to focus on training right away. Review collected by and hosted on G2.com.

James D.

Full Stack Developer

Small-Business (50 or fewer emp.)

12/1/2024

"Our experience with CustomGuide has been exceptional. Simple, easy-to-use, and effective!"

5/5

What do you like best about CustomGuide?

The course library, course builder, and LMS are superb. We appreciate how we can track progress, evaluate performance, and brand their resources with our own logo, making it a complete training solution. They go above and beyond in everything they do! Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

I haven’t had any major issues. The platform runs smoothly, and the support team is always helpful and responsive. Review collected by and hosted on G2.com.

Christian Donne S.

Google Ads PPC Specialist

Small-Business (50 or fewer emp.)

11/8/2024

"Top-Notch All-in-One Training Platform ✅"

5/5

What do you like best about CustomGuide?

So many things! They make it easy to create courses, track my team’s progress, and monitor learning improvements through downloadable reports. The platform’s features, like assessments and certificates, also help make learning more engaging for my team. We’re excited to see more courses in the future—thanks, CustomGuide! Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

Everything works great! I look forward to seeing CustomGuide add even more courses in the future. Review collected by and hosted on G2.com.

Julius Albert B.

Operations Supervisor

Small-Business (50 or fewer emp.)

9/25/2024

Guest users or non-business users of the software, not included in G2 scores.

"A Great tool for all trainers and coaches"

5/5

What do you like best about CustomGuide?

I've been using CustomGuide for my training sessions, and they really stand out from other platforms I've tried. The courses are neatly organized by topic, complete with practical assessments and helpful practice files. This setup makes it super easy for my team to find what they need and apply their learning effectively. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

There’s nothing to complain about. The platform is very user-friendly, which means less time figuring out how to use it and more time learning. Review collected by and hosted on G2.com.

Trisha Anjanette B.

Freelance Writer

Small-Business (50 or fewer emp.)

11/16/2024

"Easy-to-Use, Great Content Library, and Collaborative LMS!"

5/5

What do you like best about CustomGuide?

CustomGuide makes it simple to create courses and share them with our team whenever we want, keeping content accessible and engaging. The admin tools are great—you can easily manage users and track everyone’s progress. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

I like everything about CustomGuide. They continuously update and improve their site, ensuring everything works smoothly for everyone. Review collected by and hosted on G2.com.

Julianne Victoria M.

Sales Executive/Trainer

Small-Business (50 or fewer emp.)

10/28/2024

Guest users or non-business users of the software, not included in G2 scores.

"They have everything you need to create, manage, and train your team"

5/5

What do you like best about CustomGuide?

I'm impressed with CustomGuide's learning mode! It focuses on ensuring the learner effectively absorbs the knowledge being taught. Plus, there's a wide variety of courses to choose from. The new cheat sheets are also incredibly handy—they provide quick tips that our team can immediately apply. Very User Friendly! Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

For now, I haven't found anything that I don't like. Review collected by and hosted on G2.com.

Lucien Epifanio III D.

Assistant Digital Business Manager

Mid-Market (51-1000 emp.)

10/9/2024

"The best platform for our Company's training and compliance"

5/5

What do you like best about CustomGuide?

We appreciate the variety of courses available, which have been a huge help to us, including OSHA compliance, safety awareness, HIPAA, and more. The customizable cheat sheets are incredibly useful and become even more personalized with our company logo. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

I can't think of anything to dislike. Every feature that CustomGuide offers is important and valuable to us. Review collected by and hosted on G2.com.

Almarie E.

Part-Time College Instructor - College of Business and Management

Small-Business (50 or fewer emp.)

9/2/2024

"CustomGuide is a valuable tool for Higher Education!"

5/5

What do you like best about CustomGuide?

CustomGuide is a great tool for teaching in higher education. They allow me to track student progress efficiently and provide personalized support based on individual performance. This has made it easier to integrate the platform into my curriculum and address diverse student needs effectively. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

There’s nothing to dislike about CustomGuide Review collected by and hosted on G2.com.

What problems is CustomGuide solving and how is that benefiting you?

CustomGuide helps me manage and support a large number of students. Before using it, I had trouble identifying which students needed extra help with difficult topics. Now, I can quickly see who’s struggling and provide the right resources to help them improve. This has made my teaching more effective, boosted student engagement, and improved their overall performance. Review collected by and hosted on G2.com.

Rohit T.

Business Development Specialist

Small-Business (50 or fewer emp.)

9/9/2024

"Exceeding our Expectations for a course Library and an LMS"

5/5

What do you like best about CustomGuide?

One of the things I really value about Custom Guide is its wide range of courses. My team chose it because they could select exactly what they wanted to learn, covering everything from business skills and communication to sales techniques and tools Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

None, as of now still exploring more about CustomGuide Review collected by and hosted on G2.com.

What problems is CustomGuide solving and how is that benefiting you?

Before CustomGuide, we were struggling to keep us with new techniques and constantly learn new things in our fast-paced industry. CustomGuide has solved that by giving us easy access to ongoing training. This has not only improved our sales tactics but also boosted our confidence in using new digital tools. Review collected by and hosted on G2.com.

Ron V.

Social Media Manager

Small-Business (50 or fewer emp.)

8/27/2024

"My Team’s Performance Has Improved So Much Since We Started Using CustomGuide 🙂"

5/5

What do you like best about CustomGuide?

Professional development has been a challenge for my team, especially in a constantly evolving field like marketing. However, since we started using CustomGuide, their courses have significantly helped us improve our knowledge and skills, particularly through their soft skills training. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

None for now. We’ve found CustomGuide incredibly useful in so many aspects of training and development. Review collected by and hosted on G2.com.

What problems is CustomGuide solving and how is that benefiting you?

We don’t have a dedicated training team to manage learning and development, so discovering CustomGuide has been a huge relief. Their LMS, courses, and skills assessments have allowed us to build our own training programs. My team has been so grateful, and they genuinely enjoy using CustomGuide’s courses. Review collected by and hosted on G2.com.