---
title: Customer Support Reviews
meta_title: 'Customer Support Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Customer Support works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2026-08-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Customer Support Reviews
**Vendor:** Cue  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About Customer Support
One platform for customer conversations. Create omni-channel customer experiences with chatbots, live chat and broadcasts.



## Customer Support Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users dislike:**

- Users experience **long wait times** when trying to connect with customer support agents, causing frustration. (1 reviews)

## Customer Support Reviews
  ### 1. Reliable and Responsive Customer Support Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Himanshu J. | Business Owner / Entrepreneur, Computer & Network Security, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** February 22, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Customer Support?**

24/7 Availability – Assistance is available whenever needed

**What do you dislike about Customer Support?**

Long Wait Times – Sometimes takes too long to connect with an agent.

**What problems is Customer Support solving and how is that benefiting you?**

Saves Time – Faster issue resolution means less downtime.

  ### 2. TE

**Rating:** 4.5/5.0 stars

**Reviewed by:** neha m. | RC, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** November 04, 2024

**What do you like best about Customer Support?**

Support for any kind of query, its great.

**What do you dislike about Customer Support?**

waiting time to resolve any kind of issue

**What problems is Customer Support solving and how is that benefiting you?**

to answer the query



- [View Customer Support pricing details and edition comparison](https://www.g2.com/products/cue-customer-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-24+10%3A00%3A40+-0500&secure%5Bsession_id%5D=de93898b-0022-49b5-917b-d8bdf5f787ff&secure%5Btoken%5D=9a38a1129e3537e5b98bdc4083a9846b28525c11e49a400020ea6c584fd3f86c&format=llm_user)

## Customer Support Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top Customer Support Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,623 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,693 reviews)