--- title: Crumble Reviews meta_title: 'Crumble Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Crumble works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 5 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Crumble Reviews **Vendor:** Clinked **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 5 ## About Crumble Crumble is here to revolutionise how companies build their products and offer services. Crumble serves as a central hub for managing customer feedback, prioritising feature requests, and communicating product developments. The software utilises advanced AI and integrates with existing customer support systems, social media platforms, and email channels to streamline feedback collection and analysis. ## Crumble Pros & Cons **What users like:** - Users find Crumble to be **extremely user-friendly** , facilitating efficient client connection and feedback management seamlessly. (2 reviews) - Users value the **effective organization and prioritization** of feedback in Crumble, enhancing client satisfaction and transparency. (2 reviews) - Users value Crumble for its **effective client feedback management** and transparent roadmap feature, enhancing business growth. (1 reviews) - Users value Crumble for its **organized approach to customer feedback** , enhancing satisfaction and efficiency in business processes. (1 reviews) - Users value Crumble for its **effective organization and prioritization** of customer feedback, enhancing overall satisfaction. (1 reviews) - Efficiency (1 reviews) - Task Management (1 reviews) **What users dislike:** - Users desire more **customization options** in Crumble, feeling limited by its current offerings and developmental stage. (1 reviews) ## Crumble Reviews ### 1. A Game-Changer for Customer Feedback Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Crumble?** Crumble is indispensable for anyone responsible for product improvements, whether for physical products, services, or software. Its functionality is impressively straightforward: customers can submit feedback, request features, and upvote suggestions. This system is clear and intuitive, making it easy to use. Crumble is also extremely secure. From a product management perspective, Crumble allows us to prioritize customer feedback based on votes. This ensures that our development efforts align with what customers actually want, leading to more customer-centric products. One of Crumble's standout features is its clear Roadmap (Kanban board), which provides a transparent view of our development pipeline. The tool also includes ways to announce new features and maintain a detailed changelog, keeping everyone informed. What truly sets Crumble apart is its white labeling capability. It’s rare to find this option in similar tools, especially at this price point. For agencies, the affordable custom domain option is another significant advantage. In just a couple of months of using Crumble, I've already noticed improvements in the UI/UX, showing the team’s commitment to continuous enhancement. Plus, the upcoming AI integration is particularly exciting. Overall, Crumble has become an invaluable asset, offering robust features and exceptional value. I highly recommend it to any organization looking to optimize their feedback collection and product development processes. **What do you dislike about Crumble?** We would like to see more integrations. However, I understand several key ones are currently in development. **What problems is Crumble solving and how is that benefiting you?** Collecting, organizing and prioritizing customer feedback. ### 2. A smart way to connect your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Crumble?** Crumble is a smart way to connect with clients and gather feedback. It helps you not only collect feedback but also prioritise it effectively. Even better is the Roadmap feature, which allows you to share completed tasks and upcoming plans. Offering clients this level of transparency and assurance is essential for a business like ours. **What do you dislike about Crumble?** Well, we already know that it’s a new product and we were told that some features are still under development. We would like to see more customisation options. **What problems is Crumble solving and how is that benefiting you?** Collecting and organising customer feedback. ### 3. A highly effective feedback management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Crumble?** From a designer perspective, client feedback is crucial for our projects. Any tool out there can collect and sort client feedback, but Crumble’s Roadmap feature provides us with a solid plan and presents everyone with instant data on the changes. The Client Support team also deserves a mention with their prompt and helpful actions. At last but not least, it’s a new tool but it’s hard to notice significant improvements so far. We were hesitant to try Crumble at first, but I suggest you give it a try. **What do you dislike about Crumble?** We would like to have more customisation options. **What problems is Crumble solving and how is that benefiting you?** Feedback collection, priorisation and roadmap ### 4. Easy way to order **Rating:** 5.0/5.0 stars **Reviewed by:** Kat K. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Crumble?** We hold events for insurance providers and being able to place orders on the app was helpful **What do you dislike about Crumble?** That it shares the same name with a lot of other apps and it can be confusing finding the one you need **What problems is Crumble solving and how is that benefiting you?** It's solving making everything aligned and industry standard ### 5. Reliable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Crumble?** It’s a reliable tool but it’s more than that. The most important part of the feedback is how you organise and prioritise them and how you can make the most of it to satisfy your customers. Crumble offers all of these steps in an organised way. It prevents a lot of waste of time and energy. **What do you dislike about Crumble?** I’d love to have a reliable mobile app as well. **What problems is Crumble solving and how is that benefiting you?** Feedback organisation - [View Crumble pricing details and edition comparison](https://www.g2.com/products/crumble/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+13%3A21%3A57+-0500&secure%5Bsession_id%5D=b9224cc2-b4fc-493b-91d8-ea1e5a19686b&secure%5Btoken%5D=0fda64c15f805eeee619f3fa6bcbe26f2eee6200994bf6c392a82ccb3e94b608&format=llm_user) ## Crumble Features **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **System Management** - Security - System Monitoring - SSL Security - GPS **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching ## Top Crumble Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,822 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)