CRMdesk Reviews & Product Details

It's extremely user friendly and functions how a CRM should. Review collected by and hosted on G2.com.

How plain and basic looking it is. Should be able to edit appearance. Review collected by and hosted on G2.com.

I am able to track each customer from my database, and to log calls and interactions timely and efficiently. I locate data quickly, especially when I need to refer a former contact. Navigation is intuitive and straightforward, and I think that novice users won't have any problem to understand it. Review collected by and hosted on G2.com.

There is no feature I could describe as dysfunctional, unbeneficial, or complicated. Everything is so helpful, right where it should be. Review collected by and hosted on G2.com.

I love how I can interact with emails from all channels, Facebook, and Twitter interactions all in one. I never have to leave the software, and I can create filters that put certain cases into separate "folders" if they have certain key words. I can add notes to cases on things I've tried with someone. I especially use notes if I forward the case above me. The person who now sees the case will also see my notes on my interaction with the customer. One of my favorite features is the customer history tab. Any time that have interacted with us, we can see all of those cases in one place. Review collected by and hosted on G2.com.

I don't like how cluttered the interface gets with thousands of cases that get generated. It's annoying to get rid of spam cases. Deleting becomes a pain. Why can't there be a mass-delete option? Also, if you've been away from Desk.com for too long, you come back to thousands of cases. During that time, others may have already resolved the issues through external email or directly on Facebook so the cases become redundant and can cause duplicate interactions. Review collected by and hosted on G2.com.

It makes identifying the problem easy. Connecting to the customer is easy also. Review collected by and hosted on G2.com.

There are really no issues with this product that I have identified so far. Review collected by and hosted on G2.com.

I love the content management, thank you. Review collected by and hosted on G2.com.

I don't like the interface and usability Review collected by and hosted on G2.com.

The software is very intuitive and easy to use for a new users, you will get this software familiar very fast. Review collected by and hosted on G2.com.

One of the things that I don't like is the possibility to change the main distribution Review collected by and hosted on G2.com.

It very user friendly and easy to use. It is also very fast as compared to others. You don't have to fill lot of details to contact them Review collected by and hosted on G2.com.

I liked everything about this so far if I have any complaints in future I will update here. Review collected by and hosted on G2.com.

This program is very easy to use. It is also easy to keep track of customers. Review collected by and hosted on G2.com.

It is expensive, but there's nothing really wrong with the program itself. Review collected by and hosted on G2.com.

Unlimited customers, tickets & storage space for attachments, and unlimited customer support. Knowledge base, forum, idea exchange portals, and email interface in addition to the main web-based customer support interface. Review collected by and hosted on G2.com.

CRMdesk is an award-winning application I found nothing to dislike. Review collected by and hosted on G2.com.

Easy to use and manage things with. Great ticketing software. No issues. Me Review collected by and hosted on G2.com.

Not much bad to say about this software. Review collected by and hosted on G2.com.