Compare CRMdesk and Freshdesk 
At a Glance
Market Segments
Mid-Market (38.0% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 User per month billed annually Per Month
CRMdesk
Star Rating
(109)4.1 out of 5
Market Segments
Mid-Market (38.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CRMdeskFreshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its clean interface and easy navigation. Users find that it significantly reduces stress when managing multiple customer queries, thanks to features like ticket automation and SLA management.
- Users say that Freshdesk's implementation process is notably smooth, with new agents able to start handling tickets efficiently without extensive training. This is a stark contrast to CRMdesk, where some users have mentioned challenges in adapting the software to their specific needs.
- According to verified reviews, Freshdesk's automation features are a standout, allowing teams to minimize manual work in customer support. Users appreciate how these features help centralize communication and streamline workflows, which is less emphasized in CRMdesk's offerings.
- Reviewers mention that while CRMdesk is a functional tool for tracking customer queries, it lacks the advanced features and flexibility that Freshdesk provides. Users have noted that CRMdesk is efficient for basic tasks but may not meet the needs of teams looking for more comprehensive support solutions.
- G2 reviewers highlight that Freshdesk's customer support quality is superior, with a score reflecting high satisfaction. Users have expressed confidence in the support they receive, which is crucial for maintaining smooth operations, whereas CRMdesk's support has received mixed feedback.
- Users report that Freshdesk's customization options allow for tailored workflows, making it adaptable to various team needs. In contrast, CRMdesk's customization capabilities are seen as limited, which may hinder teams that require more specific configurations.
Pricing
Entry-Level Pricing
CRMdesk
No pricing availableFreshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
CRMdesk
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
8.4
81
8.6
3,257
Ease of Use
8.4
81
8.9
3,279
Ease of Setup
7.7
30
8.6
2,336
Ease of Admin
8.0
29
8.7
2,198
Quality of Support
8.3
75
8.7
3,154
Has the product been a good partner in doing business?
8.5
27
8.8
2,121
Product Direction (% positive)
7.7
81
8.8
3,229
Features by Category
Ticket and Case Management
8.3
61
|
Verified
8.9
2238
|
Verified
8.4
60
|
Verified
8.8
2254
|
Verified
8.3
66
|
Verified
8.5
2179
|
Verified
8.5
63
8.5
2058
|
Verified
8.0
57
8.3
1807
|
Verified
8.4
61
|
Verified
8.5
2089
|
Verified
8.4
60
|
Verified
8.7
2018
|
Verified
8.4
63
|
Verified
8.3
1372
|
Verified
Generative AI
Not enough data
7.3
328
Not enough data
7.4
324
Agentic AI - Help Desk
Not enough data
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Communication Channels
8.4
64
|
Verified
8.6
1925
|
Verified
8.5
61
|
Verified
8.9
2087
|
Verified
Feature Not Available
8.4
1313
|
Verified
Feature Not Available
8.0
1190
|
Verified
Feature Not Available
7.9
935
|
Verified
Platform
Feature Not Available
8.1
1156
|
Verified
7.7
25
|
Verified
8.1
1658
|
Verified
8.3
25
|
Verified
8.6
1548
|
Verified
8.6
23
|
Verified
8.3
1149
|
Verified
8.2
60
|
Verified
8.0
1875
|
Verified
8.6
61
|
Verified
8.3
1962
|
Verified
Channels
Not enough data
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Design
Not enough data
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Generative AI
Not enough data
7.7
263
Not enough data
7.7
263
Usability
Not enough data
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Reporting
Not enough data
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Generative AI
Not enough data
7.5
179
Not enough data
7.6
179
Conversational Platform
Not enough data
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Generative AI
Not enough data
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Communication
Not enough data
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Internal Use
7.7
25
|
Verified
8.1
1658
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Generative AI
Not enough data
7.9
140
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Self-Service Platform
Not enough data
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
Not enough data
7.8
86
Not enough data
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CRMdesk and Freshdesk are categorized as Help Desk
Unique Categories
CRMdesk has no unique categories
Reviews
Reviewers' Company Size
CRMdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Telecommunications
7.0%
Higher Education
5.0%
Computer Software
5.0%
Financial Services
4.0%
Other
63.0%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Alternatives
Discussions
CRMdesk has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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