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Compare CRMdesk and Freshdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 User per month billed annually Per Month
CRMdesk
Star Rating
(110)4.0 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CRMdeskFreshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, highlighting its clean interface and strong automation features. Users appreciate how the ticket management and SLA tracking help teams stay organized and respond efficiently to customer inquiries.
- Users say that Freshdesk's implementation process is notably quick and intuitive, with many praising the shared inbox feature that allows teams to manage incoming support requests without confusion or duplication of efforts.
- According to verified reviews, Freshdesk significantly outperforms CRMdesk in overall satisfaction, with a G2 Score of 85.11 compared to CRMdesk's 22.71. This disparity reflects Freshdesk's ability to meet user needs more effectively.
- Reviewers mention that while CRMdesk is a functional tool for basic customer support tasks, it lacks the advanced features and flexibility that Freshdesk offers, such as comprehensive ticket automation and multi-channel support.
- Users highlight that Freshdesk's ease of use is a major advantage, with many noting that it simplifies ticket creation and response processes, making it a preferred choice for small businesses looking to enhance their customer support.
- G2 reviewers indicate that CRMdesk, while efficient for tracking customer queries, does not provide the same level of integration and customization options as Freshdesk, which can limit its effectiveness for teams with more complex support needs.
Pricing
Entry-Level Pricing
CRMdesk
No pricing availableFreshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
CRMdesk
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
8.4
82
8.6
3,184
Ease of Use
8.3
82
8.8
3,207
Ease of Setup
7.7
31
8.6
2,266
Ease of Admin
8.0
30
8.7
2,154
Quality of Support
8.2
76
8.7
3,082
Has the product been a good partner in doing business?
8.5
28
8.8
2,078
Product Direction (% positive)
7.7
82
8.8
3,159
Features by Category
Ticket and Case Management
8.2
62
|
Verified
8.9
2224
|
Verified
8.4
61
|
Verified
8.8
2231
|
Verified
8.3
67
|
Verified
8.5
2146
|
Verified
8.4
64
8.5
2036
|
Verified
8.0
58
8.3
1800
|
Verified
8.4
62
|
Verified
8.5
2087
|
Verified
8.4
60
|
Verified
8.7
2009
|
Verified
8.4
64
|
Verified
8.2
1373
|
Verified
Generative AI
Not enough data
7.3
331
Not enough data
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Communication Channels
8.3
65
|
Verified
8.6
1923
|
Verified
8.5
62
|
Verified
8.9
2070
|
Verified
Feature Not Available
8.4
1313
|
Verified
Feature Not Available
8.0
1193
|
Verified
Feature Not Available
7.9
940
|
Verified
Platform
Feature Not Available
8.0
1154
|
Verified
7.6
26
|
Verified
8.1
1662
|
Verified
8.3
26
|
Verified
8.6
1545
|
Verified
8.5
24
|
Verified
8.2
1142
|
Verified
8.2
61
|
Verified
8.0
1864
|
Verified
8.6
62
|
Verified
8.3
1959
|
Verified
Channels
Not enough data
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Internal Use
7.6
26
|
Verified
8.1
1662
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CRMdesk and Freshdesk are categorized as Help Desk
Unique Categories
CRMdesk has no unique categories
Reviews
Reviewers' Company Size
CRMdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.8%
Telecommunications
6.9%
Higher Education
5.0%
Computer Software
5.0%
Financial Services
4.0%
Other
62.4%
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
CRMdesk has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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