User ease. It isn't too difficult to figure out how to work through the program. Review collected by and hosted on G2.com.
Nothing. I never have an issue submitting a helpdesk ticket. Review collected by and hosted on G2.com.
I like how making tickets is a lot simpler Review collected by and hosted on G2.com.
The navigation can be adjusted to be more modern Review collected by and hosted on G2.com.
This tool is very simple and has an exhaustive set of features such as for lead management, allowing a salesperson to keep the track of all his leads. It also has a great dashboard that provides detailed and beautiful analytics, as well as integration with other applications like MailChimp, Google Apps, etc. Review collected by and hosted on G2.com.
Its action on redundant data need to be improved such that if there is redundant data, it should provide notification to admin as well as stakeholder's involved. Review collected by and hosted on G2.com.
I think it is easy to log interactions and calls and knowing the cost efficiency is good too. Review collected by and hosted on G2.com.
The customer support is a bit slow at times but when it is done it is done to satisfaction. Review collected by and hosted on G2.com.
It’s an easy user friendly interface and extremely straightforward to use. Review collected by and hosted on G2.com.
It can take a while to load sometimes but realistically I can not fault this. Review collected by and hosted on G2.com.
In short, CRMdesk in my evaluation. does what is expected. It is a nice little tool that get you the fundamentals and necessities of a help desk software. It let's you define a customize screen with enough bells and whistles. Has a reasonable ticket system and allows for various types of doc attachments. Does reports and general emails. Review collected by and hosted on G2.com.
Only thing I can say the language module is rather small, Just wish it had more of a selection. It has around 10 languages-which are some of the popular ones. However I heard they may be increasing that Review collected by and hosted on G2.com.
The cost of the product is quite good for what you receive. There are other pieces of software that have similar functionality for more dollars. This could be why we use the software Review collected by and hosted on G2.com.
I do find that some areas of logging have been buggy, but most of the issues have been patched. Review collected by and hosted on G2.com.
I like how easy it is to add it to an existing database with Sugar! Review collected by and hosted on G2.com.
I wasn't super thrilled with initial configuration. Anything that isn't enabled OOB is virtually impossible to configure without advanced Linux knowledge. Review collected by and hosted on G2.com.
They helped with any issues I had and would go back to calling if any other issues Review collected by and hosted on G2.com.
Wauting on time would be my biggest concern as we need more help at the time of the issue Review collected by and hosted on G2.com.
I love how easy it is to make tasks and receive students documents Review collected by and hosted on G2.com.
I dont like that their are separate places to upload documents which slows down our processes Review collected by and hosted on G2.com.
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
How has CRMdesk supported your customer support operations, and what features do you find most valuable?
Averages based on real user reviews.
3 months
19 months
11%
