--- title: Critical Mention Reviews meta\_title: 'Critical Mention Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 221 reviews by the users' company size, role or industry to find out how Critical Mention works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 221 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- ### Critical Mention Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **inclusive features** of Critical Mention, enhancing media monitoring and communication efforts seamlessly. [(2 mentions)](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2080253&qs=pros-and-cons#reviews) Users admire the **fantastic client support** of Critical Mention, enhancing user experience with excellent media relations tools. [(1 mentions)](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2080265&qs=pros-and-cons#reviews) Users value the **fantastic account representation** of Critical Mention, enhancing their media relations experience significantly. [(1 mentions)](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2080261&qs=pros-and-cons#reviews) Users value the **easy access to journalist contact information** with Critical Mention, enhancing their media outreach capabilities. [(1 mentions)](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259133&qs=pros-and-cons#reviews) Users value the **extensive media coverage** provided by Critical Mention, enhancing their communication strategies effectively. [(1 mentions)](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259019&qs=pros-and-cons#reviews) Users find the **limited search functionality** in Critical Mention challenging, complicating their ability to find information effectively. [(1 mentions)](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259113&qs=pros-and-cons#reviews) Users find the **navigation difficulty** frustrating, particularly with the challenging search function and criteria selection. [(1 mentions)](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259069&qs=pros-and-cons#reviews) Users find the **search functionality challenging** to navigate, wishing for a more intuitive user experience. [(1 mentions)](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259059&qs=pros-and-cons#reviews) Users find the **search function challenging** , often struggling to optimize their search criteria effectively. [(1 mentions)](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259043&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Critical Mention ##### 1. Features Users appreciate the **inclusive features** of Critical Mention, enhancing media monitoring and communication efforts seamlessly. [ See 2 mentions ](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2080253&qs=pros-and-cons#reviews) See Related User Reviews ![Marissa E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa E.") ME Marissa E. Mid-Market (51-1000 emp.) 5.0/5 "A Great All-In-One PR Solution" What do you like about Critical Mention? Before choosing Critical Mention, I researched several industry-leading tools. Critical Mention had the best features, the most inclusive list of medi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Love this software!" What do you like about Critical Mention? The entire platform is user friendly and provides all of the tools needed to conduct media relations. Your account rep is fantastic, unlike competitor ##### 2. Client Satisfaction Users admire the **fantastic client support** of Critical Mention, enhancing user experience with excellent media relations tools. [ See 1 mentions ](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2080265&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Love this software!" What do you like about Critical Mention? The entire platform is user friendly and provides all of the tools needed to conduct media relations. Your account rep is fantastic, unlike competitor ##### 3. Client Service Users value the **fantastic account representation** of Critical Mention, enhancing their media relations experience significantly. [ See 1 mentions ](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2080261&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Love this software!" What do you like about Critical Mention? The entire platform is user friendly and provides all of the tools needed to conduct media relations. Your account rep is fantastic, unlike competitor ##### 4. Contact Information Users value the **easy access to journalist contact information** with Critical Mention, enhancing their media outreach capabilities. [ See 1 mentions ](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259133&qs=pros-and-cons#reviews) See Related User Reviews ![Marissa E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa E.") ME Marissa E. Mid-Market (51-1000 emp.) 5.0/5 "A Great All-In-One PR Solution" What do you like about Critical Mention? Before choosing Critical Mention, I researched several industry-leading tools. Critical Mention had the best features, the most inclusive list of medi ##### 5. Coverage Users value the **extensive media coverage** provided by Critical Mention, enhancing their communication strategies effectively. [ See 1 mentions ](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259019&qs=pros-and-cons#reviews) See Related User Reviews ![Marissa E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa E.") ME Marissa E. Mid-Market (51-1000 emp.) 5.0/5 "A Great All-In-One PR Solution" What do you like about Critical Mention? Before choosing Critical Mention, I researched several industry-leading tools. Critical Mention had the best features, the most inclusive list of medi ### Top Cons or Disadvantages of Critical Mention ##### 1. Limited Search Functionality Users find the **limited search functionality** in Critical Mention challenging, complicating their ability to find information effectively. [ See 1 mentions ](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259113&qs=pros-and-cons#reviews) See Related User Reviews ![Marissa E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa E.") ME Marissa E. Mid-Market (51-1000 emp.) 5.0/5 "A Great All-In-One PR Solution" What do you dislike about Critical Mention? I wish that the search function were easier to use. Trying to determine if I'm using the best search criteria can be a little challenging. ##### 2. Navigation Difficulty Users find the **navigation difficulty** frustrating, particularly with the challenging search function and criteria selection. [ See 1 mentions ](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259069&qs=pros-and-cons#reviews) See Related User Reviews ![Marissa E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa E.") ME Marissa E. Mid-Market (51-1000 emp.) 5.0/5 "A Great All-In-One PR Solution" What do you dislike about Critical Mention? I wish that the search function were easier to use. Trying to determine if I'm using the best search criteria can be a little challenging. ##### 3. Search Functionality Users find the **search functionality challenging** to navigate, wishing for a more intuitive user experience. [ See 1 mentions ](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259059&qs=pros-and-cons#reviews) See Related User Reviews ![Marissa E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa E.") ME Marissa E. Mid-Market (51-1000 emp.) 5.0/5 "A Great All-In-One PR Solution" What do you dislike about Critical Mention? I wish that the search function were easier to use. Trying to determine if I'm using the best search criteria can be a little challenging. ##### 4. Search Issues Users find the **search function challenging** , often struggling to optimize their search criteria effectively. [ See 1 mentions ](https://www.g2.com/products/critical-mention/reviews?filters%5Bsentiment_snippet%5D=2259043&qs=pros-and-cons#reviews) See Related User Reviews ![Marissa E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa E.") ME Marissa E. Mid-Market (51-1000 emp.) 5.0/5 "A Great All-In-One PR Solution" What do you dislike about Critical Mention? I wish that the search function were easier to use. Trying to determine if I'm using the best search criteria can be a little challenging. ## Top-Rated Alternatives [ ![Meltwater](https://images.g2crowd.com/uploads/product/hd_favicon/1520621978/meltwater.svg "Meltwater") Meltwater 4.1/5(2,668) ](https://www.g2.com/products/meltwater/reviews) [ ![CisionOne](https://images.g2crowd.com/uploads/product/hd_favicon/b4ca5ad21171e3bb86489ac76b227c9b/cisionone.svg "CisionOne") CisionOne 3.9/5(1,344) ](https://www.g2.com/products/cisionone/reviews) [ ![Muck Rack](https://images.g2crowd.com/uploads/product/hd_favicon/d8da081f32df98b70340b5607b684c17/muck-rack.svg "Muck Rack") Muck Rack 4.5/5(500) ](https://www.g2.com/products/muck-rack/reviews) [ View All Alternatives ](https://www.g2.com/products/critical-mention/competitors/alternatives) ![Alphonse T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alphonse T.") AT Alphonse T. Senior Manager, Global Communications Non-Profit Organization Management Mid-Market (51-1000 emp.) 4/29/2026 "Affordable, Detailed Global Press Monitoring with CM; Social Media Analytics A Bit Lacking" 4/5 What do you like best about Critical Mention? CM offers an affordable subscription for monitoring press mentions worldwide, and it can often filter down to very specific search terms and queries. For its price range, not many other platforms provide the same level of detail for media monitoring. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? The user interface is a bit clunky and not responsive to different types of devices. The social media monitoring function is often inaccurate or does not capture sentiment; the platform should focus in on the core service of media/press queries rather than cross platform integrations that are not done as well. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? For a nonprofit organization, this provides a mostly simple, direct way to stay on top of press and media hits. It saves time for our teams and helps us support our international offices with a service they need but don’t have the resources to manage on their own. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite KJ Kwyn J. Senior Account Executive Small-Business (50 or fewer emp.) 7/31/2025 "Critical Mention does a good job monitoring outlets and creating comprehensive reports for clients." 4/5 What do you like best about Critical Mention? The reports are easily the best thing about critical mention. The analytics at the top, the breakdown of categories, the charts and the ability to view all coverage in one place is loved by myself and my clients. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? The estimated audience values are always wayyyyyy off for online outlets. We are constantly having to adjust the numbers which is extremely time consuming and frustrating. It also misses a ton of mentions so we are often having to search for coverage manually or via other search engines and adding them to reports manually. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? It allows us to compile all media coverage in one place and provides analytics to show the value of PR work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Marissa E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa E.") ME Marissa E. Director of Communications Mid-Market (51-1000 emp.) 8/7/2025 "A Great All-In-One PR Solution" 5/5 What do you like best about Critical Mention? Before choosing Critical Mention, I researched several industry-leading tools. Critical Mention had the best features, the most inclusive list of media monitoring channels, and the ability to find and update contact information for journalists and reporters, as well as send out press releases and other important public communications. The cherry on top is the interactive reports. These reports allow us to easily monitor the reach, sentiment, and impact of our communications efforts. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? I wish that the search function were easier to use. Trying to determine if I'm using the best search criteria can be a little challenging. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? It's allowing us to quickly and easily monitor our media mentions, reach our target media representatives, and measure the impact of our efforts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MA Michael A. Public Relations Manager Mid-Market (51-1000 emp.) 2/1/2021 "Critical Mention has been the perfect solution for my media monitoring needs" 5/5 What do you like best about Critical Mention? The ease of capturing, saving and sharing clips. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? There is not much to dislike. It has all the features i'm looking for. Review collected by and hosted on G2.com. Recommendations to others considering Critical Mention: Critical Mention is the perfect solution for my media monitoring and reporting needs. I can easily download clips and share them in real-time. I use the reporting tools often to create professional documents showing the value of earned media for clients, sponsors, and partners. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? I need to pull and share clips sometimes minutes after they air. Critical Mention makes is so easy. Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4580419/official_response/edit) Thank you for taking the time to let us know how Critical Mention has met all of your media monitoring needs! We're delighted to see that you enjoy our real-time mentions and appreciate the kind words you had to offer. We're happy to know we're the perfect solution for your brand. 7/22/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Vesia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vesia H.") VH Vesia H. Communications Specialist Small-Business (50 or fewer emp.) 7/31/2025 "Leveling Up Our Media Reporting" 5/5 What do you like best about Critical Mention? What I like best about CM are the analytics and reports that allow me to offer better informed counsel to those I support in their public relations efforts. It's also a great reporting mechanism for grants and accountability to stakeholders. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? I'd like to see to media mentions to go back further than two years. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? Ease of Reporting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Verified User in Research Small-Business (50 or fewer emp.) 7/23/2025 "Powerful but falling behind" 3.5/5 What do you like best about Critical Mention? Breadth and depth. When we signed up several years ago it was the only system which tracked print/web/broadcast/socials. Their license with Nexis helps us track global mentions we'd otherwise miss. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? OOB reporting is very shallow. We have to export the csv of our daily alerts into a different system to get meaningful data. We no longer use X/Twitter, but CM's roadmap has no plans to include Bsky; instead they want to sell us an additional product to monitor that. Also, it would be great if we could batch upload persistent identifiers (DOIs, etc.) to track in addition to names. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? Tracking mentions of our brand and staff to better capture our impact across various audiences and platforms helps us apprise stakeholders of the value and reach of our work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") UG Verified User in Government Administration Enterprise (\> 1000 emp.) 7/22/2025 "Great way to see how your work is being featured" 3.5/5 What do you like best about Critical Mention? I like the ability to see the mentions and view how our work, messaging etc is being featured in local media. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? The ability to find our mentions could be better streamlined. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? We are able to monitor how the media is featuring our work within the City. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") AP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 4/8/2025 "Love this software!" 5/5 What do you like best about Critical Mention? The entire platform is user friendly and provides all of the tools needed to conduct media relations. Your account rep is fantastic, unlike competitors' products where you don't even know how to quickly get in touch with them. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? For social listening, I wish it had BlueSky and LinkedIn. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? Finding the right reporters and monitoring all coverage. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Scott J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott J.") SJ Scott J. Public Relations Director Mid-Market (51-1000 emp.) 3/2/2021 "Simply the best!" 5/5 What do you like best about Critical Mention? I have been in PR for more than 15 years and have tried a lot of media monitoring services, but none ever met my expectations ... until I found Critica Mention. It is the most comprehensive and user-friendly media monitoring service I've used in my career. The customer service is outstanding. Critical Mention has exceeded my expectations, and I hope to use their service for a long time. I've rebuffed any other services that have tried to pitch me over the years (and there have been plenty). I don't even waste my time taking a meeting, because I couldn't be happier with Critical Mention. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? I have not disliked anything at this point. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? It's comforting to know that I can count on finding an online article, a TV clip, or whatever other media story for which I'm looking whenever I need. The reports I'm able to generate make me look good with the brass as well ;-) Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4629252/official_response/edit) Hi Scott, thank you for leaving such a wonderful review. We're delighted to see that you and your team can easily monitor all of your media coverage with Critical Mention. Thanks, again! 2/10/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 12/27/2023 "Media monitoring with custom reports" 4.5/5 What do you like best about Critical Mention? Customized reports, ease of sharing those reports Review collected by and hosted on G2.com. What do you dislike about Critical Mention? Could use more graphics in custom reports if allowed Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? Helping keep track of media mentions, sentiment, ad equivalency value, etc. Review collected by and hosted on G2.com. 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