--- title: Crew Reviews meta_title: 'Crew Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Crew works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 54 scale: '5' date_modified: '2026-11-07' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management ---

Crew Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the accessibility across multiple platforms, making it easy to connect and collaborate seamlessly. (1 mentions)
Users enjoy the effective communication tools of Crew, facilitating messaging, scheduling, and information sharing effortlessly. (1 mentions)
Users value the communication efficiency of Crew, enabling seamless messaging, scheduling, and sharing across multiple platforms. (1 mentions)
Users find Crew offers excellent convenience for communication and collaboration, making group coordination seamless across platforms. (1 mentions)
Users love the customization options in Crew, enhancing group communication and simplifying various collaborative tasks. (1 mentions)
Users are concerned about the lack of encryption in Crew, questioning the overall data security of the app. (1 mentions)
Users find the difficult setup of Crew frustrating, especially with limited bulk messaging and recovery options. (1 mentions)
Users experience display issues with Crew, notably the lack of landscape mode for better usability. (1 mentions)
Users find file sharing issues frustrating, particularly with limitations on bulk messaging and thread recovery difficulties. (1 mentions)
Users find improvement needed in Crew due to limited messaging options and lack of landscape mode functionality. (1 mentions)

5 Pros or Advantages of Crew

1. Accessibility
Users highlight the accessibility across multiple platforms, making it easy to connect and collaborate seamlessly.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you like about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only

2. Communication
Users enjoy the effective communication tools of Crew, facilitating messaging, scheduling, and information sharing effortlessly.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you like about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only

3. Communication Efficiency
Users value the communication efficiency of Crew, enabling seamless messaging, scheduling, and sharing across multiple platforms.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you like about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only

4. Convenience
Users find Crew offers excellent convenience for communication and collaboration, making group coordination seamless across platforms.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you like about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only

5. Customization
Users love the customization options in Crew, enhancing group communication and simplifying various collaborative tasks.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you like about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only

5 Cons or Disadvantages of Crew

1. Data Security
Users are concerned about the lack of encryption in Crew, questioning the overall data security of the app.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that y

2. Difficult Setup
Users find the difficult setup of Crew frustrating, especially with limited bulk messaging and recovery options.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that y

3. Display Issues
Users experience display issues with Crew, notably the lack of landscape mode for better usability.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that y

4. File Sharing Issues
Users find file sharing issues frustrating, particularly with limitations on bulk messaging and thread recovery difficulties.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that y

5. Improvement Needed
Users find improvement needed in Crew due to limited messaging options and lack of landscape mode functionality.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that y

Top-Rated Alternatives

Connecteam
Connecteam
4.6/5(3,506)
Homebase
Homebase
4.6/5(659)
Deputy
Deputy
4.5/5(941)

Crew Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Crew, and what problem is it built to solve?

Crew is communication and scheduling software for businesses with on-the-ground teams. It brings work schedules, team messages, files, manager updates, and notifications together in one place to help coordinate work across locations.

What languages does Crew support?

Crew supports 48 languages, including English, Spanish, French, German, and Chinese (Simplified), and others.

What company sizes and industries is Crew the best fit for?

Crew appears to suit a range of team sizes, with the strongest positive-user presence among small businesses and mid-market organizations. The industries represented most prominently include food service and retail, alongside education, hospitality, and health-related organizations.
  • Small businesses: Teams with 50 or fewer employees.
  • Mid-market: Organizations with 51–1,000 employees.
  • Enterprise: Organizations with more than 1,000 employees.
  • Food service and retail: Restaurants, food and beverage businesses, and retail teams.
  • Other recurring sectors: Education, hospitality, and health care.

How long does it take to implement Crew across a team?

Crew can be quick to get running: the most common reported time to go live is under a day. Longer implementations are also reported, including cases that take more than a month.
Time to go live Relative frequency
Under 1 day Most common
Under 1 month Less common
1–3 months Less common
More than 12 months Rarely reported

What customer support options does Crew provide, and how do users find the overall support experience?

Crew provides chat, email/help desk, and phone support. The support experience is mixed: users value being able to reach customer service and describe helpful, engaged support, while others report slow replies or unresolved issues.

What features or capabilities could make Crew even more useful?

Crew could be more useful with smoother scheduling and clearer controls for managing shifts and team tasks. Users also point to opportunities to improve notifications, administration, and finding information in conversations.
  • Scheduling: Make shift trades, schedule changes, and scheduling across locations more straightforward.
  • Notifications: Improve reliability and give teams more control over alerts.
  • Administration and tasks: Make it easier to manage members, permissions, and assignments.
  • Search: Add a way to find specific messages or posts.

Crew Reviews (54)

Reviews

Crew Reviews (54)

4.2
54 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Here's how.
CP
Carson P.
Small-Business (50 or fewer emp.)
"Excellent messenger for professional use"
4/5
What do you like best about Crew?

Simple stripped interface, color scheme/themes. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Having to use qr codes and invites to join groups, which could be problematic for sensitive information but I reckon that's what Telegram is for Review collected by and hosted on G2.com.

Clarizza R.
CR
Clarizza R.
Office Specialist
Small-Business (50 or fewer emp.)
"Crew"
2.5/5
What do you like best about Crew?

The concept of getting everyone on the same page and being able to keep track to task completion w/o having to track your employee down and touch-base is great. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Needs more options and specifics. Could have more effective applications with wider options. Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Great way to communicate between team members!"
4.5/5
What do you like best about Crew?

Crew makes it very easy to communicate with co-workers. With crew you can easily switch scheduled shifts. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Sometimes wouldn’t receive a notification even though a message was there. Review collected by and hosted on G2.com.

Chloe G.
CG
Chloe G.
ESL Teacher
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Great"
5/5
What do you like best about Crew?

I like using this app for work, it's awesome. Review collected by and hosted on G2.com.

What do you dislike about Crew?

The reward methods, the fact that you have to buy gold stars. Review collected by and hosted on G2.com.
Categories on G2
Explore More