--- title: Crew Reviews meta_title: 'Crew Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Crew works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 54 scale: '5' date_modified: '2026-11-07' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management ---

Crew Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the accessibility across multiple platforms, making it easy to connect and collaborate seamlessly. (1 mentions)
Users enjoy the effective communication tools of Crew, facilitating messaging, scheduling, and information sharing effortlessly. (1 mentions)
Users value the communication efficiency of Crew, enabling seamless messaging, scheduling, and sharing across multiple platforms. (1 mentions)
Users find Crew offers excellent convenience for communication and collaboration, making group coordination seamless across platforms. (1 mentions)
Users love the customization options in Crew, enhancing group communication and simplifying various collaborative tasks. (1 mentions)
Users are concerned about the lack of encryption in Crew, questioning the overall data security of the app. (1 mentions)
Users find the difficult setup of Crew frustrating, especially with limited bulk messaging and recovery options. (1 mentions)
Users experience display issues with Crew, notably the lack of landscape mode for better usability. (1 mentions)
Users find file sharing issues frustrating, particularly with limitations on bulk messaging and thread recovery difficulties. (1 mentions)
Users find improvement needed in Crew due to limited messaging options and lack of landscape mode functionality. (1 mentions)

5 Pros or Advantages of Crew

5 Cons or Disadvantages of Crew

Crew Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Crew, and what problem is it built to solve?

Crew is communication and scheduling software for businesses with on-the-ground teams. It brings work schedules, team messages, files, manager updates, and notifications together in one place to help coordinate work across locations.

What languages does Crew support?

Crew supports 48 languages, including English, Spanish, French, German, and Chinese (Simplified), and others.

What company sizes and industries is Crew the best fit for?

Crew appears to suit a range of team sizes, with the strongest positive-user presence among small businesses and mid-market organizations. The industries represented most prominently include food service and retail, alongside education, hospitality, and health-related organizations.
  • Small businesses: Teams with 50 or fewer employees.
  • Mid-market: Organizations with 51–1,000 employees.
  • Enterprise: Organizations with more than 1,000 employees.
  • Food service and retail: Restaurants, food and beverage businesses, and retail teams.
  • Other recurring sectors: Education, hospitality, and health care.

How long does it take to implement Crew across a team?

Crew can be quick to get running: the most common reported time to go live is under a day. Longer implementations are also reported, including cases that take more than a month.
Time to go live Relative frequency
Under 1 day Most common
Under 1 month Less common
1–3 months Less common
More than 12 months Rarely reported

What customer support options does Crew provide, and how do users find the overall support experience?

Crew provides chat, email/help desk, and phone support. The support experience is mixed: users value being able to reach customer service and describe helpful, engaged support, while others report slow replies or unresolved issues.

What features or capabilities could make Crew even more useful?

Crew could be more useful with smoother scheduling and clearer controls for managing shifts and team tasks. Users also point to opportunities to improve notifications, administration, and finding information in conversations.
  • Scheduling: Make shift trades, schedule changes, and scheduling across locations more straightforward.
  • Notifications: Improve reliability and give teams more control over alerts.
  • Administration and tasks: Make it easier to manage members, permissions, and assignments.
  • Search: Add a way to find specific messages or posts.

Crew Reviews (54)

Reviews

Crew Reviews (54)

4.2
54 reviews
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Tusar kumar S.
TS
Tusar kumar S.
Assistant Manager
Mid-Market (51-1000 emp.)
Originally submitted 9/20/2024
"Just it is awesome."
3.5/5
What do you like best about Crew?

company provides seafarers for ships, including roles like captains, engineers, deckhands, and stewards. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Irregular Hours ,Inconsistent Work,Low Pay for Entry-Level Roles Review collected by and hosted on G2.com.

Larry M.
LM
Larry M.
Adjunct Math Professor
Small-Business (50 or fewer emp.)
Originally submitted 11/16/2018
"Use it for multiple groups in a charitable organization setting"
5/5
What do you like best about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only has painless group/individual text messaging capabilities, but you can also record and send voice messages and even videos! I used it to send a short instructional of myself setting up a rather complicated piece of software, and people were able to replicate the algorithm. You can post schedules, schedules of shifts, etc. For the unpaid version, you are limited to 10 ppl per group, for paid is unlimited. Also, for the paid version you may have multiple admins. Also, you can use across multiple platforms: Android, iOS, Windows, and multiple devices per account, in parallel. Review collected by and hosted on G2.com.

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that you can reply to, you have to select everybody from the list individually. You cannot choose in bulk. The other very annoying thing for power users like me is that the app is always in portrait mode. It doesn't accommodate landscape mode. Also, there is a meager limit (10 ppl) for the unpaid version. Also, if you archive a thread by mistake, it is hard to recover it (counterintuitive). It doesn't have encryption (as far as I know). Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Instant messaging made easy"
3.5/5
What do you like best about Crew?

I like the integrations with SMS and with my scheduled meetings. Makes communications with a small team really easy Review collected by and hosted on G2.com.

What do you dislike about Crew?

Calendar does have glitches from time to time. Sometimes unable to delete certain events or move them Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
Originally submitted 7/21/2021
"App is completely useless"
0/5
What do you like best about Crew?

There is very little to like about his app considering it really doesn't work. The best part is the messaging. Review collected by and hosted on G2.com.

What do you dislike about Crew?

This app is worthless. I have been using it for a couple of years, and it had some minor kinks and flaws, but it I was able to get things worked out with a little finesse. Now, it is worthless. Anytime I edit a shift it makes the in and out times the same on all future shifts. When I try to fix the problem it doesn't let me. Have reached out to support with the only reply being that we have escalated it. Meanwhile I am paying $30 month for an app I can't use. Support will not reply to emails and only replies once a day to chat support. Whoever owns this company should be embarrassed! Review collected by and hosted on G2.com.

AV
Aimee V.
Value
Small-Business (50 or fewer emp.)
"CREW 4 LIFE"
5/5
What do you like best about Crew?

It has so many unique features that really bring the organization together. From being able to upload and download files to group txt messages, being able to CALL other representatives without needing a phone number, adding birthdays and schedules - or even tasks for jobs. It's a great tool. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Really wish it had an admin feature that could override personal information in case a Sales Representative isn't tech-savvy or being a little weird. Other than that, it has everything we need to stay alert and up to date. Review collected by and hosted on G2.com.

Shalu C.
SC
Shalu C.
Marketing Operations Manager
Small-Business (50 or fewer emp.)
"Crew is a great addition to my work and it’s the best thing I used till now and I love it it’s easy"
5/5
What do you like best about Crew?

Crew is so good and it's easy to use I can connect with Mukti people at a time and it's like a great achievement when you do lots of work with a great outcome and I really appreciate the team who created this Review collected by and hosted on G2.com.

What do you dislike about Crew?

I don't like about crew is that it's take some steps to install it could be more easy and more efficient to use it's just need little improvement and otherwise it's great Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Sending a Mass Text - CREW IS YOUR ANSWER"
4/5
What do you like best about Crew?

Incredibly convenient application to use and keep my whole crew connected as I can send the announcements quickly and effectively. It's totally separate from your actual phone which makes it pretty cool. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Occasionally, the notifications are missed (that's a rare thing, but happened a few times) and that was frustrating. However with time and updates, things are improving at a fast pace with very little complaints. Review collected by and hosted on G2.com.

DB
Delaynie B.
Assistant Director
Small-Business (50 or fewer emp.)
"Crew is clever and quick!"
4/5
What do you like best about Crew?

The functionality of Crew is so intuitive. Not everyone on our team has the same level of tech-savvy, and it's fantastic to have technology accessible across generations and comfort levels with apps. Being able to reply and create threads is excellent, and the reactions confirm that folks read your message and let you have some fun. Review collected by and hosted on G2.com.

What do you dislike about Crew?

I'm not sure if it's just my device, but I frequently have "phantom notifications" on my Crew app that are not accurate notifications but pop up on my phone nonetheless. It always shows that I have four unread messages, even if I have just left the app. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Crew enables collaborating greatly"
4.5/5
What do you like best about Crew?

Crew app is one of the best connecting and collaborating apps I have used. It is straightforward to use and is smooth. Creating threads in the chat is very intuitive and easy. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Nothing much, but the app sometimes crashes in the middle of the work. Also, it sometimes shows a few notifications, but when I open the app to check, it disappears. Review collected by and hosted on G2.com.

Ateeb A.
AA
Ateeb A.
Amazon FBA Listing & PPC optimization Expert
Small-Business (50 or fewer emp.)
"This is best software for online working"
3.5/5
What do you like best about Crew?

Management task that includes the employee task schedule meeting. document management. Review collected by and hosted on G2.com.

What do you dislike about Crew?

lot of tabs with irrevelant things cause too confusion. Review collected by and hosted on G2.com.