--- title: Crew Reviews meta_title: 'Crew Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Crew works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 54 scale: '5' date_modified: '2026-11-07' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management ---

Crew Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the accessibility across multiple platforms, making it easy to connect and collaborate seamlessly. (1 mentions)
Users enjoy the effective communication tools of Crew, facilitating messaging, scheduling, and information sharing effortlessly. (1 mentions)
Users value the communication efficiency of Crew, enabling seamless messaging, scheduling, and sharing across multiple platforms. (1 mentions)
Users find Crew offers excellent convenience for communication and collaboration, making group coordination seamless across platforms. (1 mentions)
Users love the customization options in Crew, enhancing group communication and simplifying various collaborative tasks. (1 mentions)
Users are concerned about the lack of encryption in Crew, questioning the overall data security of the app. (1 mentions)
Users find the difficult setup of Crew frustrating, especially with limited bulk messaging and recovery options. (1 mentions)
Users experience display issues with Crew, notably the lack of landscape mode for better usability. (1 mentions)
Users find file sharing issues frustrating, particularly with limitations on bulk messaging and thread recovery difficulties. (1 mentions)
Users find improvement needed in Crew due to limited messaging options and lack of landscape mode functionality. (1 mentions)

5 Pros or Advantages of Crew

1. Accessibility
Users highlight the accessibility across multiple platforms, making it easy to connect and collaborate seamlessly.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you like about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only

2. Communication
Users enjoy the effective communication tools of Crew, facilitating messaging, scheduling, and information sharing effortlessly.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you like about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only

3. Communication Efficiency
Users value the communication efficiency of Crew, enabling seamless messaging, scheduling, and sharing across multiple platforms.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you like about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only

4. Convenience
Users find Crew offers excellent convenience for communication and collaboration, making group coordination seamless across platforms.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you like about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only

5. Customization
Users love the customization options in Crew, enhancing group communication and simplifying various collaborative tasks.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you like about Crew?

This is the best app yet to keep in touch, brainstorm, schedule, and keep people in a group informed on what's happening and what's next. It not only

5 Cons or Disadvantages of Crew

1. Data Security
Users are concerned about the lack of encryption in Crew, questioning the overall data security of the app.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that y

2. Difficult Setup
Users find the difficult setup of Crew frustrating, especially with limited bulk messaging and recovery options.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that y

3. Display Issues
Users experience display issues with Crew, notably the lack of landscape mode for better usability.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that y

4. File Sharing Issues
Users find file sharing issues frustrating, particularly with limitations on bulk messaging and thread recovery difficulties.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that y

5. Improvement Needed
Users find improvement needed in Crew due to limited messaging options and lack of landscape mode functionality.
See 1 mentions

See Related User Reviews

Larry M.
LM

Larry M.

Small-Business (50 or fewer emp.)

5.0/5

"Use it for multiple groups in a charitable organization setting"

What do you dislike about Crew?

The only two things I dislike about crew are the following: If you try to send a message to everybody and you don't already have a conversation that y

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Crew Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Crew, and what problem is it built to solve?

Crew is communication and scheduling software for businesses with on-the-ground teams. It brings work schedules, team messages, files, manager updates, and notifications together in one place to help coordinate work across locations.

What languages does Crew support?

Crew supports 48 languages, including English, Spanish, French, German, and Chinese (Simplified), and others.

What company sizes and industries is Crew the best fit for?

Crew appears to suit a range of team sizes, with the strongest positive-user presence among small businesses and mid-market organizations. The industries represented most prominently include food service and retail, alongside education, hospitality, and health-related organizations.
  • Small businesses: Teams with 50 or fewer employees.
  • Mid-market: Organizations with 51–1,000 employees.
  • Enterprise: Organizations with more than 1,000 employees.
  • Food service and retail: Restaurants, food and beverage businesses, and retail teams.
  • Other recurring sectors: Education, hospitality, and health care.

How long does it take to implement Crew across a team?

Crew can be quick to get running: the most common reported time to go live is under a day. Longer implementations are also reported, including cases that take more than a month.
Time to go live Relative frequency
Under 1 day Most common
Under 1 month Less common
1–3 months Less common
More than 12 months Rarely reported

What customer support options does Crew provide, and how do users find the overall support experience?

Crew provides chat, email/help desk, and phone support. The support experience is mixed: users value being able to reach customer service and describe helpful, engaged support, while others report slow replies or unresolved issues.

What features or capabilities could make Crew even more useful?

Crew could be more useful with smoother scheduling and clearer controls for managing shifts and team tasks. Users also point to opportunities to improve notifications, administration, and finding information in conversations.
  • Scheduling: Make shift trades, schedule changes, and scheduling across locations more straightforward.
  • Notifications: Improve reliability and give teams more control over alerts.
  • Administration and tasks: Make it easier to manage members, permissions, and assignments.
  • Search: Add a way to find specific messages or posts.

Crew Reviews (54)

Reviews

Crew Reviews (54)

4.2
54 reviews
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Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Crew is a vital hub for business communication"
4.5/5
What do you like best about Crew?

In the restaurant business with dozens of employees, we use crew to communicate, post schedules and events, conduct meetings, and more. It is amazing for scheduling as employees can send requests for time off, switch shifts, and notify management. Review collected by and hosted on G2.com.

What do you dislike about Crew?

It is difficult to navigate from an admin perspective sometimes. We use multiple groups and chats for different reporting aspects. There are different members in each group, and it can be difficult to shift them around in groups as positions change. Review collected by and hosted on G2.com.

Wesley L.
WL
Wesley L.
Bounce King
Entertainment
Small-Business (50 or fewer emp.)
"Well structured communications app"
5/5
What do you like best about Crew?

I’ve been using this app for a short time now but really enjoy it. Like most we are trying the free version but the structure for pricing feels reasonable at the annual level. We’ve been able to keep all communications within the app to avoid HR concerns of sharing staff cell phone numbers since all employees are invitees using the admin account. Review collected by and hosted on G2.com.

What do you dislike about Crew?

I’d like to see a trial period of say a month to give the Pro feature a shot before committing to the whole year. I admittedly have not read the T&Cs to see if there’s a satisfaction window offered. Review collected by and hosted on G2.com.

Jay (Ye Lin) J.
JJ
Jay (Ye Lin) J.
Shift Manager
Retail
Small-Business (50 or fewer emp.)
"Good app for com"
4/5
What do you like best about Crew?

The quick replys with emoji ensures that everyone in the group has seen the message. Review collected by and hosted on G2.com.

What do you dislike about Crew?

The apl interface, sometimes it takes time to load. Review collected by and hosted on G2.com.

Avery K.
AK
Avery K.
Master Water Safety Instructor
Small-Business (50 or fewer emp.)
Originally submitted 7/7/2018
"Crew"
5/5
What do you like best about Crew?

I love the simplicity of the app and everything it has to offer! I use it’s for my church and company Review collected by and hosted on G2.com.

What do you dislike about Crew?

I dislike signing up something about all the questions and fields l have to fill out bugs me Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Has a lot of capabilities but could be better organized and layed out."
4/5
What do you like best about Crew?

The messaging and the calendar/shifts. It is nice you can see all workers next to each other. Review collected by and hosted on G2.com.

What do you dislike about Crew?

The layout and organization of the app is a little confusing and takes some time getting used to. Review collected by and hosted on G2.com.

Jozias M.
JM
Jozias M.
Customer Experience
Financial Services
Small-Business (50 or fewer emp.)
"A great tool in progress"
3/5
What do you like best about Crew?

The control of the whole team at one place. Easy to publish announcements and talk to other employees. Review collected by and hosted on G2.com.

What do you dislike about Crew?

A company can have more than one location. It would be great to have the possibility to set a person a location when creating the schedule. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Easy, convenient communication for multi team workplace"
5/5
What do you like best about Crew?

Crew gives you the ability to communicate with individuals and teams. It also has buttons that make it easy to reply without typing an answer. The app also has important information (i.e. schedules) that are uploaded into it. It is easy to access different schedules in the app rather than opening them in Google Drive or via email. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Crew often has glitches and seems to require a lot of updates. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Better than most group communication apps."
3.5/5
What do you like best about Crew?

I liked that it was more streamlined than other group communication apps that I have used in the past. Also being part of a large group and being spread out, this helped a lot having a quick way to reach each other. Review collected by and hosted on G2.com.

What do you dislike about Crew?

There were a few glitches and a few times messages were erased or threads disappeared. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Group Messaging Made Easy"
4/5
What do you like best about Crew?

It was very easy to communicate using Crew app. It provided new ways to communicate and I enjoyed using Crew. The scheduling aspect was really helpful. Review collected by and hosted on G2.com.

What do you dislike about Crew?

There wasn't a whole lot not to like with Crew. It was fast and easy to learn. Review collected by and hosted on G2.com.

RW
Rhea w.
Rhea Atkinson
Small-Business (50 or fewer emp.)
"Best scheduling app out there"
5/5
What do you like best about Crew?

You can add all crew members, have separate shift chats and post a schedule and open shifts. Review collected by and hosted on G2.com.

What do you dislike about Crew?

I don't dislike anything about the app. Maybe a bit slow at times. Review collected by and hosted on G2.com.
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