--- title: Crew Reviews meta_title: 'Crew Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Crew works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 54 scale: '5' date_modified: '2026-11-07' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management ---

Crew Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the accessibility across multiple platforms, making it easy to connect and collaborate seamlessly. (1 mentions)
Users enjoy the effective communication tools of Crew, facilitating messaging, scheduling, and information sharing effortlessly. (1 mentions)
Users value the communication efficiency of Crew, enabling seamless messaging, scheduling, and sharing across multiple platforms. (1 mentions)
Users find Crew offers excellent convenience for communication and collaboration, making group coordination seamless across platforms. (1 mentions)
Users love the customization options in Crew, enhancing group communication and simplifying various collaborative tasks. (1 mentions)
Users are concerned about the lack of encryption in Crew, questioning the overall data security of the app. (1 mentions)
Users find the difficult setup of Crew frustrating, especially with limited bulk messaging and recovery options. (1 mentions)
Users experience display issues with Crew, notably the lack of landscape mode for better usability. (1 mentions)
Users find file sharing issues frustrating, particularly with limitations on bulk messaging and thread recovery difficulties. (1 mentions)
Users find improvement needed in Crew due to limited messaging options and lack of landscape mode functionality. (1 mentions)

5 Pros or Advantages of Crew

5 Cons or Disadvantages of Crew

Crew Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Crew, and what problem is it built to solve?

Crew is communication and scheduling software for businesses with on-the-ground teams. It brings work schedules, team messages, files, manager updates, and notifications together in one place to help coordinate work across locations.

What languages does Crew support?

Crew supports 48 languages, including English, Spanish, French, German, and Chinese (Simplified), and others.

What company sizes and industries is Crew the best fit for?

Crew appears to suit a range of team sizes, with the strongest positive-user presence among small businesses and mid-market organizations. The industries represented most prominently include food service and retail, alongside education, hospitality, and health-related organizations.
  • Small businesses: Teams with 50 or fewer employees.
  • Mid-market: Organizations with 51–1,000 employees.
  • Enterprise: Organizations with more than 1,000 employees.
  • Food service and retail: Restaurants, food and beverage businesses, and retail teams.
  • Other recurring sectors: Education, hospitality, and health care.

How long does it take to implement Crew across a team?

Crew can be quick to get running: the most common reported time to go live is under a day. Longer implementations are also reported, including cases that take more than a month.
Time to go live Relative frequency
Under 1 day Most common
Under 1 month Less common
1–3 months Less common
More than 12 months Rarely reported

What customer support options does Crew provide, and how do users find the overall support experience?

Crew provides chat, email/help desk, and phone support. The support experience is mixed: users value being able to reach customer service and describe helpful, engaged support, while others report slow replies or unresolved issues.

What features or capabilities could make Crew even more useful?

Crew could be more useful with smoother scheduling and clearer controls for managing shifts and team tasks. Users also point to opportunities to improve notifications, administration, and finding information in conversations.
  • Scheduling: Make shift trades, schedule changes, and scheduling across locations more straightforward.
  • Notifications: Improve reliability and give teams more control over alerts.
  • Administration and tasks: Make it easier to manage members, permissions, and assignments.
  • Search: Add a way to find specific messages or posts.

Crew Reviews (54)

Reviews

Crew Reviews (54)

4.2
54 reviews
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BL
Brieonna L.
Project Manager
Small-Business (50 or fewer emp.)
"Crew is an easy app to stay in contact with your colleagues."
2.5/5
What do you like best about Crew?

I like that we can use it to see our schedules and give reminders to each other. Review collected by and hosted on G2.com.

What do you dislike about Crew?

I don't think there was anything I didn't like about it. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Simple Communications"
3.5/5
What do you like best about Crew?

It is simple to navigate and straightforward. Great communication tool for keeping in contact with co-workers. Sections/Categories are easy to navigate. Highlighted features are schedule posting, and who has read your messages. Review collected by and hosted on G2.com.

What do you dislike about Crew?

When it comes up, I need to scroll up/backwards in order to view the schedule. Not fond of the announcements and message to all in the application, are separated. It seems they are the same. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Enterprise (> 1000 emp.)
"Easy to communicate to all"
4/5
What do you like best about Crew?

Ease of use. I can set up groups for different departments or send private messages. Keeps business separate from personal texts Review collected by and hosted on G2.com.

What do you dislike about Crew?

Not much to limit on employee side. We should be able to monitor, mute, or limit activity Review collected by and hosted on G2.com.

KD
Kaelee D.
Director of Student Involvement
Small-Business (50 or fewer emp.)
"Crew App Review"
2.5/5
What do you like best about Crew?

It is a separate entity for your coworkers to message you. Review collected by and hosted on G2.com.

What do you dislike about Crew?

It is disorganized and glitchy. Sometimes I get confused by it. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Enterprise (> 1000 emp.)
"Easy app to use in order to communicate with staff"
5/5
What do you like best about Crew?

The Crew app makes it easy to communicate information to, share schedules with, and request coverage from all members of staff via smartphone. Review collected by and hosted on G2.com.

What do you dislike about Crew?

There is a learning curve when using Crew and its features for the first few times and it can be a bit difficult to get used to. It is a bit difficult to find some features such as coverage posting and off requests. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Convenient and all-encompassing"
4.5/5
What do you like best about Crew?

Convenience with viewing and posting shifts. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Interface is a bit confusing sometimes but it's easy to become acquainted with Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Great way to communicate to large team"
3.5/5
What do you like best about Crew?

I can access multiple locations and post information across all our stores in one app. Schedules go out on the calendar in crew and groups can be made for different teams. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Hard to navigate on the back end with regard to adding and deleting members. Too many steps to achieve one result. There is not much I dislike. Review collected by and hosted on G2.com.

Jess E.
JE
Jess E.
Founder & CEO
Events Services
Small-Business (50 or fewer emp.)
"Simple system, great results"
4.5/5
What do you like best about Crew?

I love the ability to schedule my employees from anywhere and any device. I love that I can see at a glance what events I have going on a day and if I have staffed properly or not. It helps facilitate communication between the members of my team and has helped develop even more of a family environment. Review collected by and hosted on G2.com.

What do you dislike about Crew?

There are significant differences between the mobile and web. You can add notes to shifts on the mobile view, and they are prominently displayed. On the web view, not only is viewing the notes depreciated, but you cannot even add notes to the shift. Review collected by and hosted on G2.com.

Braden K.
BK
Braden K.
Assistant Director of Event Services
Mid-Market (51-1000 emp.)
"Great Team Tool"
4.5/5
What do you like best about Crew?

I love the fact that it works just like a text message, but it is only for those who are invited to be a part of the group / team. It keeps all of our messages to each other separate from all the other text and social media chatter on everyone's phone. It is great to use on the web as well as the app on the phone. I leave the page up on my computer all day to easily send messages to the team. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Adding tasks to team member(s) feels clunky. Review collected by and hosted on G2.com.

MC
Micaella C.
Great messaging and scheduling software
Small-Business (50 or fewer emp.)
"Crew is great for employee organization"
4/5
What do you like best about Crew?

It is easy to use and very organized. You can find everything in one place meaning scheduling, tasks, employee lists, group messaging and more. Review collected by and hosted on G2.com.

What do you dislike about Crew?

If you don't have the app and just use the desktop version, it is not as effective for messaging. Review collected by and hosted on G2.com.