--- title: Crew Reviews meta_title: 'Crew Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Crew works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 54 scale: '5' date_modified: '2026-11-07' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management ---

Crew Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the accessibility across multiple platforms, making it easy to connect and collaborate seamlessly. (1 mentions)
Users enjoy the effective communication tools of Crew, facilitating messaging, scheduling, and information sharing effortlessly. (1 mentions)
Users value the communication efficiency of Crew, enabling seamless messaging, scheduling, and sharing across multiple platforms. (1 mentions)
Users find Crew offers excellent convenience for communication and collaboration, making group coordination seamless across platforms. (1 mentions)
Users love the customization options in Crew, enhancing group communication and simplifying various collaborative tasks. (1 mentions)
Users are concerned about the lack of encryption in Crew, questioning the overall data security of the app. (1 mentions)
Users find the difficult setup of Crew frustrating, especially with limited bulk messaging and recovery options. (1 mentions)
Users experience display issues with Crew, notably the lack of landscape mode for better usability. (1 mentions)
Users find file sharing issues frustrating, particularly with limitations on bulk messaging and thread recovery difficulties. (1 mentions)
Users find improvement needed in Crew due to limited messaging options and lack of landscape mode functionality. (1 mentions)

5 Pros or Advantages of Crew

5 Cons or Disadvantages of Crew

Crew Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Crew, and what problem is it built to solve?

Crew is communication and scheduling software for businesses with on-the-ground teams. It brings work schedules, team messages, files, manager updates, and notifications together in one place to help coordinate work across locations.

What languages does Crew support?

Crew supports 48 languages, including English, Spanish, French, German, and Chinese (Simplified), and others.

What company sizes and industries is Crew the best fit for?

Crew appears to suit a range of team sizes, with the strongest positive-user presence among small businesses and mid-market organizations. The industries represented most prominently include food service and retail, alongside education, hospitality, and health-related organizations.
  • Small businesses: Teams with 50 or fewer employees.
  • Mid-market: Organizations with 51–1,000 employees.
  • Enterprise: Organizations with more than 1,000 employees.
  • Food service and retail: Restaurants, food and beverage businesses, and retail teams.
  • Other recurring sectors: Education, hospitality, and health care.

How long does it take to implement Crew across a team?

Crew can be quick to get running: the most common reported time to go live is under a day. Longer implementations are also reported, including cases that take more than a month.
Time to go live Relative frequency
Under 1 day Most common
Under 1 month Less common
1–3 months Less common
More than 12 months Rarely reported

What customer support options does Crew provide, and how do users find the overall support experience?

Crew provides chat, email/help desk, and phone support. The support experience is mixed: users value being able to reach customer service and describe helpful, engaged support, while others report slow replies or unresolved issues.

What features or capabilities could make Crew even more useful?

Crew could be more useful with smoother scheduling and clearer controls for managing shifts and team tasks. Users also point to opportunities to improve notifications, administration, and finding information in conversations.
  • Scheduling: Make shift trades, schedule changes, and scheduling across locations more straightforward.
  • Notifications: Improve reliability and give teams more control over alerts.
  • Administration and tasks: Make it easier to manage members, permissions, and assignments.
  • Search: Add a way to find specific messages or posts.

Crew Reviews (54)

Reviews

Crew Reviews (54)

4.2
54 reviews
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Joseph D.
JD
Joseph D.
Customer Service Associate
Small-Business (50 or fewer emp.)
Originally submitted 10/29/2019
"Great for Work"
5/5
What do you like best about Crew?

What I like best about the Crew app is that I am able to easily contact all of my coworkers on the go without having to find their numbers. Review collected by and hosted on G2.com.

What do you dislike about Crew?

There isn’t much that I dislike about this app. Review collected by and hosted on G2.com.

Hannah L.
HL
Hannah L.
Administrative Assistant
Investment Banking
Small-Business (50 or fewer emp.)
"Send instant messages quickly and easily with Crew"
3.5/5
What do you like best about Crew?

Crew is an excellent instant messaging platform, it allows you to send messages individually and also send messages to created chat groups. It allows to share photos, files and documents through individual messages or through chat groups. With Crew you can also manage your schedule, change schedules with coworkers. Crew protects your privacy. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Crew has excellent functions that make it a reliable instant messaging platform, however, if you want to increase or improve these functions, for example increase storage capacity you must access the Pro version. Review collected by and hosted on G2.com.

AB
Abbie B.
Small-Business (50 or fewer emp.)
"Best team organization app!"
5/5
What do you like best about Crew?

Announcements. Document sharing. Gold stars. Review collected by and hosted on G2.com.

What do you dislike about Crew?

Only downside is the task feature not as efficient as it could be for assignments for multiple people. Review collected by and hosted on G2.com.

Christina M.
CM
Christina M.
Customer Support Specialist
Mid-Market (51-1000 emp.)
Originally submitted 9/24/2019
"Great for teams"
4/5
What do you like best about Crew?

Crew is a quick and easy to learn tool to communicate with your team. It shows who has seen your messages Review collected by and hosted on G2.com.

What do you dislike about Crew?

It seems to be a small company as there were significant issues with uploading files including photos and videos. This made it difficult to continue to use the service. Review collected by and hosted on G2.com.

Patrick B.
PB
Patrick B.
Manager
Consumer Services
Small-Business (50 or fewer emp.)
"Great tool for Mass communication"
4.5/5
What do you like best about Crew?

When one of my technicians has a question and found something they are not sure of, they can ask the whole team at once. Review collected by and hosted on G2.com.

What do you dislike about Crew?

I don't like the limit of the video size that can be sent to others. Review collected by and hosted on G2.com.

JG
Jennifer G.
Counselor
Small-Business (50 or fewer emp.)
"Crew is extremely useful"
4/5
What do you like best about Crew?

Crew provides a reliable way to communicate with coworkers and supervisors without constant and unorganized texts. It also makes keeping personal information like phone numbers private. Review collected by and hosted on G2.com.

What do you dislike about Crew?

It runs on internet connections, so if you run out of (high speed) data or don't have WiFi, it's difficult to use fully. Review collected by and hosted on G2.com.

Erika G.
EG
Erika G.
Brand Representative
Retail
Small-Business (50 or fewer emp.)
"Stay in communication"
5/5
What do you like best about Crew?

The best thing about the Crew App is that all of the employees can trade and offer up shifts when needed. We can also notify management if we are running late. Review collected by and hosted on G2.com.

What do you dislike about Crew?

I don’t like that you actually can’t trade shifts. You physically have to give up your shift and that iteration has to give to theirs and then you both take each other’s shifts. There isn’t a trade shifts button. Review collected by and hosted on G2.com.

SM
Samantha M.
Counseling Intern
Mid-Market (51-1000 emp.)
"Very useful communication tool"
5/5
What do you like best about Crew?

I like that we can reach out to various people in an instant message type of format or the work setting. It allows for questions to be answered quickly and conveniently when used. It also allows the users to communicate about office inconveniences, such as construction being done or other software that is not working for everyone Review collected by and hosted on G2.com.

What do you dislike about Crew?

There is nothing I can think of that needs improvement currently. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Streamlined, user friendly"
4.5/5
What do you like best about Crew?

Crew is similar enough to other messenger apps that it is easy to learn, but has the added benefit of allowing users more capabilities that are specific to the workplace, such as recognition, scheduling, etc. Review collected by and hosted on G2.com.

What do you dislike about Crew?

It seems a little cheesy, and may be overburdened trying to be trendy. Review collected by and hosted on G2.com.

Brieonna L.
BL
Brieonna L.
Project Manager
Small-Business (50 or fewer emp.)
"Crew is an easy app that helps you stay in touch with colleagues and get important reminders."
4/5
What do you like best about Crew?

I like that you can share ideas, promotions, and reminders to keep everyone on the same page. Review collected by and hosted on G2.com.

What do you dislike about Crew?

There isn't anything I disliked about crew. Review collected by and hosted on G2.com.