--- title: Cresta Reviews meta_title: 'Cresta Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 46 reviews by the users' company size, role or industry to find out how Cresta works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 46 scale: '5' date_modified: '2026-09-23' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents ---

Cresta Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the call recording feature for providing real-time insights and enhancing productivity through immediate coaching. (2 mentions)
Users value the ease of use of Cresta, as it simplifies real-time coaching and enhances productivity seamlessly. (2 mentions)
Users praise Cresta for its AI analytical ability, enhancing productivity through real-time coaching and insightful analysis. (2 mentions)
Users value the accuracy of Cresta, which effectively analyzes calls and provides insightful feedback. (1 mentions)
Users praise the AI analytical ability of Cresta, finding it easy to derive insights from telephone calls. (1 mentions)
Users note the AI inaccuracy in Cresta's understanding, leading to irrelevant questions and answers during calls. (2 mentions)
Users face a poor understanding from Cresta's model, making it hard to address caller's intents effectively. (2 mentions)
Users experience an unclear understanding of caller intent with Cresta, leading to irrelevant question and answer identification. (2 mentions)
Users face accuracy issues with Cresta, as it often misinterprets caller intent and provides irrelevant responses. (1 mentions)
Users express concerns about AI dependency, noting it requires significant patience and understanding to utilize effectively. (1 mentions)

5 Pros or Advantages of Cresta

1. Call Recording
Users value the call recording feature for providing real-time insights and enhancing productivity through immediate coaching.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you like about Cresta?

The AI analytical ability. It is able to analyze all telephone calls and help identify insights very easily.

Chad S.
CS

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you like about Cresta?

Cresta real-time coaching with representatives has improved productivity with the middle of the pack members. Representatives are getting prompts real

2. Ease of Use
Users value the ease of use of Cresta, as it simplifies real-time coaching and enhances productivity seamlessly.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you like about Cresta?

The AI analytical ability. It is able to analyze all telephone calls and help identify insights very easily.

Chad S.
CS

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you like about Cresta?

Cresta real-time coaching with representatives has improved productivity with the middle of the pack members. Representatives are getting prompts real

3. Helpful
Users praise Cresta for its AI analytical ability, enhancing productivity through real-time coaching and insightful analysis.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you like about Cresta?

The AI analytical ability. It is able to analyze all telephone calls and help identify insights very easily.

Chad S.
CS

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you like about Cresta?

Cresta real-time coaching with representatives has improved productivity with the middle of the pack members. Representatives are getting prompts real

4. Accuracy
Users value the accuracy of Cresta, which effectively analyzes calls and provides insightful feedback.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you like about Cresta?

The AI analytical ability. It is able to analyze all telephone calls and help identify insights very easily.

5. AI Technology
Users praise the AI analytical ability of Cresta, finding it easy to derive insights from telephone calls.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you like about Cresta?

The AI analytical ability. It is able to analyze all telephone calls and help identify insights very easily.

5 Cons or Disadvantages of Cresta

1. AI Inaccuracy
Users note the AI inaccuracy in Cresta's understanding, leading to irrelevant questions and answers during calls.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you dislike about Cresta?

The model used for Cresta's knowledge assist is not very accurate in understanding the overall caller's intent, so the questions/answers it identifies

Chad S.
CS

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you dislike about Cresta?

Cresta is great product, dislike its your AI and it takes time to understand your business model and call methodology. You have to have patience and r

2. Poor Understanding
Users face a poor understanding from Cresta's model, making it hard to address caller's intents effectively.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you dislike about Cresta?

The model used for Cresta's knowledge assist is not very accurate in understanding the overall caller's intent, so the questions/answers it identifies

Chad S.
CS

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you dislike about Cresta?

Cresta is great product, dislike its your AI and it takes time to understand your business model and call methodology. You have to have patience and r

3. Unclear Understanding
Users experience an unclear understanding of caller intent with Cresta, leading to irrelevant question and answer identification.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you dislike about Cresta?

The model used for Cresta's knowledge assist is not very accurate in understanding the overall caller's intent, so the questions/answers it identifies

Chad S.
CS

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you dislike about Cresta?

Cresta is great product, dislike its your AI and it takes time to understand your business model and call methodology. You have to have patience and r

4. Accuracy Issues
Users face accuracy issues with Cresta, as it often misinterprets caller intent and provides irrelevant responses.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you dislike about Cresta?

The model used for Cresta's knowledge assist is not very accurate in understanding the overall caller's intent, so the questions/answers it identifies

5. AI Dependency
Users express concerns about AI dependency, noting it requires significant patience and understanding to utilize effectively.
See 1 mentions

See Related User Reviews

Chad S.
CS

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you dislike about Cresta?

Cresta is great product, dislike its your AI and it takes time to understand your business model and call methodology. You have to have patience and r

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Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"A useful tool when it's working reliably"
4/5
What do you like best about Cresta?

Being able to go back on my call in order to remember what mightve been said Review collected by and hosted on G2.com.

What do you dislike about Cresta?

The lack of reliability in capturing dialogue Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Solid Product"
4/5
What do you like best about Cresta?

Transcripts being there to refer back to during call. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Sometimes the features do not work properly. Minor glitches usually but sometimes the transcript stops working and only shows 1 person talking, does not pick up the other. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
IL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Cresta review"
2.5/5
What do you like best about Cresta?

I like that I can go back and verify what a guest stated and make sure I am able to add notes to a package. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Cresta doesn't get all the words right that myself or the guest says. And numbers don't do numbers like they used to. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Excellent additional to assist with Live calls"
5/5
What do you like best about Cresta?

The ability to pull live calls and closed calls. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

When you try to skip ahead it jumps. The calls transcript is not 100% accurate. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Neutral Experience"
3/5
What do you like best about Cresta?

I like that I Cresta generates responses for me to say to guests. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

I dislike that it doesnt transcribe the conversation 100% accurately. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Its not consistent"
3/5
What do you like best about Cresta?

When it comes to needing to recap someth Review collected by and hosted on G2.com.

What do you dislike about Cresta?

When the system works correctlyb you can review the call history Review collected by and hosted on G2.com.
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