Cresta Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the call recording feature for providing real-time insights and enhancing productivity through immediate coaching. (2 mentions)

Users value the ease of use of Cresta, as it simplifies real-time coaching and enhances productivity seamlessly. (2 mentions)

Users praise Cresta for its AI analytical ability, enhancing productivity through real-time coaching and insightful analysis. (2 mentions)

Users value the accuracy of Cresta, which effectively analyzes calls and provides insightful feedback. (1 mentions)

Users praise the AI analytical ability of Cresta, finding it easy to derive insights from telephone calls. (1 mentions)

Users note the AI inaccuracy in Cresta's understanding, leading to irrelevant questions and answers during calls. (2 mentions)

Users face a poor understanding from Cresta's model, making it hard to address caller's intents effectively. (2 mentions)

Users experience an unclear understanding of caller intent with Cresta, leading to irrelevant question and answer identification. (2 mentions)

Users face accuracy issues with Cresta, as it often misinterprets caller intent and provides irrelevant responses. (1 mentions)

Users express concerns about AI dependency, noting it requires significant patience and understanding to utilize effectively. (1 mentions)

5 Pros or Advantages of Cresta

1. Call Recording

Users value the call recording feature for providing real-time insights and enhancing productivity through immediate coaching.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you like about Cresta?

The AI analytical ability. It is able to analyze all telephone calls and help identify insights very easily.

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you like about Cresta?

Cresta real-time coaching with representatives has improved productivity with the middle of the pack members. Representatives are getting prompts real

2. Ease of Use

Users value the ease of use of Cresta, as it simplifies real-time coaching and enhances productivity seamlessly.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you like about Cresta?

The AI analytical ability. It is able to analyze all telephone calls and help identify insights very easily.

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you like about Cresta?

Cresta real-time coaching with representatives has improved productivity with the middle of the pack members. Representatives are getting prompts real

3. Helpful

Users praise Cresta for its AI analytical ability, enhancing productivity through real-time coaching and insightful analysis.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you like about Cresta?

The AI analytical ability. It is able to analyze all telephone calls and help identify insights very easily.

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you like about Cresta?

Cresta real-time coaching with representatives has improved productivity with the middle of the pack members. Representatives are getting prompts real

4. Accuracy

Users value the accuracy of Cresta, which effectively analyzes calls and provides insightful feedback.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you like about Cresta?

The AI analytical ability. It is able to analyze all telephone calls and help identify insights very easily.

5. AI Technology

Users praise the AI analytical ability of Cresta, finding it easy to derive insights from telephone calls.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you like about Cresta?

The AI analytical ability. It is able to analyze all telephone calls and help identify insights very easily.

5 Cons or Disadvantages of Cresta

1. AI Inaccuracy

Users note the AI inaccuracy in Cresta's understanding, leading to irrelevant questions and answers during calls.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you dislike about Cresta?

The model used for Cresta's knowledge assist is not very accurate in understanding the overall caller's intent, so the questions/answers it identifies

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you dislike about Cresta?

Cresta is great product, dislike its your AI and it takes time to understand your business model and call methodology. You have to have patience and r

2. Poor Understanding

Users face a poor understanding from Cresta's model, making it hard to address caller's intents effectively.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you dislike about Cresta?

The model used for Cresta's knowledge assist is not very accurate in understanding the overall caller's intent, so the questions/answers it identifies

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you dislike about Cresta?

Cresta is great product, dislike its your AI and it takes time to understand your business model and call methodology. You have to have patience and r

3. Unclear Understanding

Users experience an unclear understanding of caller intent with Cresta, leading to irrelevant question and answer identification.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you dislike about Cresta?

The model used for Cresta's knowledge assist is not very accurate in understanding the overall caller's intent, so the questions/answers it identifies

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you dislike about Cresta?

Cresta is great product, dislike its your AI and it takes time to understand your business model and call methodology. You have to have patience and r

4. Accuracy Issues

Users face accuracy issues with Cresta, as it often misinterprets caller intent and provides irrelevant responses.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Call Analysis, But Knowledge Assist Needs Improvement"

What do you dislike about Cresta?

The model used for Cresta's knowledge assist is not very accurate in understanding the overall caller's intent, so the questions/answers it identifies

5. AI Dependency

Users express concerns about AI dependency, noting it requires significant patience and understanding to utilize effectively.

See 1 mentions

See Related User Reviews

Chad S.

Mid-Market (51-1000 emp.)

4.5/5

"Cresta game changer"

What do you dislike about Cresta?

Cresta is great product, dislike its your AI and it takes time to understand your business model and call methodology. You have to have patience and r

Top-Rated Alternatives

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Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

6/22/2022

"Features and Updates"

4/5

What do you like best about Cresta?

We can review the call which can assist you in several different ways. You receive helpful tips. Sizing of the application. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Updates, you lost some of the feature or no longer have access to. Not being able to pin the application to a certain area on your screen. Review collected by and hosted on G2.com.

Jordan U.

Senior Data Analyst

Enterprise (> 1000 emp.)

8/10/2022

"Creative and Collaborative!"

5/5

What do you like best about Cresta?

I love that our partners are giving us creative ways to review insights to our business! They are collaborative and open to all feedback. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

No downsides at this point. We are still in the creation phase. Review collected by and hosted on G2.com.

Jeremy R.

Divisonal Manager

Enterprise (> 1000 emp.)

5/27/2022

"Cresta is a game changer. From a leader perspective, having the ability to surf through is awesome."

4.5/5

What do you like best about Cresta?

The agent scorecard. This feature has allowed my leaders to be able to deliver a coaching in a fraction of the time it used to take. Cresta crushes their competitors. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Not that I dislike but the transcribing accuracy of the transcript could use some help. It has improved immensely but still has a bit to go to be 100% accurate. Review collected by and hosted on G2.com.

Jahnaiza J.

Travel Advisor Tour and Travel

Small-Business (50 or fewer emp.)

6/22/2022

"Cresta used to be good.. now not so much"

1.5/5

What do you like best about Cresta?

Calls being transcribed, that helps me best assist the guest. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Cresta puts all phone numbers and package numbers as asterisks, makes my calls longer. It was way more helpful before that update. Review collected by and hosted on G2.com.

jose c.

reservationist

Mid-Market (51-1000 emp.)

6/22/2022

"very user friendly"

5/5

What do you like best about Cresta?

i like the fact that gives a guideline of the conversation, and its very user frienbdly ,and helps me w the customers Review collected by and hosted on G2.com.

What do you dislike about Cresta?

its too big sometimes. that could be the only thig i disliked, but its not really an issue Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

6/22/2022

"WORK REVIEW"

3.5/5

What do you like best about Cresta?

I like being able to see what was said in case I have to remind guest of anything that we went over Review collected by and hosted on G2.com.

What do you dislike about Cresta?

I do not have anything I dislike about it Review collected by and hosted on G2.com.

Rossalynn G.

Team Lead

Mid-Market (51-1000 emp.)

6/22/2022

"I can review my calls to help my customer service"

4/5

What do you like best about Cresta?

That it advises how i can help my guests Review collected by and hosted on G2.com.

What do you dislike about Cresta?

doesnt fully transcribe correctly at times Review collected by and hosted on G2.com.

Lillian F.

Reservations Agent

Mid-Market (51-1000 emp.)

6/22/2022

"Cresta review for Holiday Inn Club Vacations"

5/5

What do you like best about Cresta?

Cresta has helped to give some tips to help deescalate a situation. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

One of the things I don't like about cresta is that it doesn't always pick up the calls. Review collected by and hosted on G2.com.

Verified User in Alternative Dispute Resolution

Mid-Market (51-1000 emp.)

6/23/2022

"Cresta is a good app but like all can use some improvements,"

3.5/5

What do you like best about Cresta?

I like that it blocks out sensitive information and keeps recordings Review collected by and hosted on G2.com.

What do you dislike about Cresta?

I least like how sometimes it messes up words and records even if on mute Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

6/22/2022

"Helpful! I love being able to look back on my conversation with a guest, it helps me so much!"

5/5

What do you like best about Cresta?

I love that it takes down the guests information and that I can always go back to review my call for note taking. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Sometimes its not accurate in what it hears. Review collected by and hosted on G2.com.