Cresta has been helping with reporting and coaching. I can easily run reports to see how my team is doing, as well as look at their past coaching history. Review collected by and hosted on G2.com.

Currently, There is nothing to dislike about Cresta. Review collected by and hosted on G2.com.

The ability to go back and look upon the conversation I am having to ensure proper compliance. It comes in handy when there's a conversation that might be hard to understand due to background noise. Review collected by and hosted on G2.com.

The time it takes to load up some screens that sometimes requires a control-alt-delete hard close from Windows if it's completely frozen. This would help immensely. Review collected by and hosted on G2.com.

it allows me to find multiple answers. and it's always quick with replies and another way to assist me when I get stuck on a question. I don't really know I haven't used this be Review collected by and hosted on G2.com.

it's not always reliable it registers different stuff than what I am saying everything doesn't register what I'm saying all the time, he would be translating other thing Review collected by and hosted on G2.com.

Quick turnaround whenever we have questions or are looking to implement new features Review collected by and hosted on G2.com.

No significant concerns, I would like to be able to utilize or test new features more frequently Review collected by and hosted on G2.com.

That i can see what the guest replied and i can also copy the transcript Review collected by and hosted on G2.com.

i dont really use the sugestions some time they dont make sence Review collected by and hosted on G2.com.

To have the ability to see insights into customer and agent behaviors will be extremely enlightening! Review collected by and hosted on G2.com.

As of right now, I don't see anything at the moment. I know that if there is something I dislike, the team will be receptive to feedback. Review collected by and hosted on G2.com.

I love that it transcribes my voice into text. It does make my life as an agent a lot better just due to the fact I can scroll through the whole text and see what was said earlier in the conversation Review collected by and hosted on G2.com.

I dislike the fact that it isn't always accurate with the words and phrases that are being said sometimes and just the technical issues you run into on a daily basis Review collected by and hosted on G2.com.

Insights as well as AI providing suggestions and finishing consultant sentences. LIVE view is awesome as well as Cresta Director. Review collected by and hosted on G2.com.

Hiccups syncing with back end system (live engage). User-friendliness to view comments and review commensts. Review collected by and hosted on G2.com.

I like that we are able to go back to listen and read what the previous conversation went or if there was an issues not only is our conversation recorder but black and white. Review collected by and hosted on G2.com.

I dont like the fact that the key information like phone number, email etc is blurred out so we arent able to see that if we didnt hear the guest we have to ask again instead of looking at the recording. Review collected by and hosted on G2.com.

The transcription to me is the best part about cresta Review collected by and hosted on G2.com.

Sometimes not accurate in what it transcripts and does not show the phone numbers anymore. Review collected by and hosted on G2.com.