The Cresta application gives the ability to see the call transcript. This is good for future review of the customer calls but especially important for coaching the agents to the next level. This feature also allows the agent to self-check their performance to determine what they can do better on the next call. Review collected by and hosted on G2.com.

There aren't many downsides, but what would be nice is to see the agent's view. When training the database currently, the only way to explain the application in its entirety, we must use screenshots of the agents. Review collected by and hosted on G2.com.

Cresta is helpful with having the account number, and if the customer is logged into the account. I also enjoy I can see when the customer is typing. I can take more chats if I want. Review collected by and hosted on G2.com.

I find it hard for the system to stay connected to our VPN and it will time out. Also, the suggestions that come up sometimes are not even relevant to the conversation. The payment option dose not always work. Review collected by and hosted on G2.com.

Good to remember conversation and verify what you or a guest said. Also very helpful in keeping track of call throughout the day. Very helpful to backtrack if you want to remember a telephone number or name without getting the guest frustrated. Review collected by and hosted on G2.com.

Sometimes it does not transcribe properly or pick up on calls. Also when you review the telephone calls it bleeps out all the number which i know it is more for credit card privacy but sometime shearing the telephone number is useful. Review collected by and hosted on G2.com.

the feature i like the most is the recommendations when talking to a guest Review collected by and hosted on G2.com.

i dont like that the phone number is in stars sometimes you really cant here the guest very well and before you can see the number it was super helpful. If they can find a way to not allow the credit cards number to show but allowthe phone number would be awaesome. Review collected by and hosted on G2.com.

The responsiveness from the company. They take out feedback and execute very quickly with suggestions. They have roundtables and ask about our likes and dislikes about it. Review collected by and hosted on G2.com.

With new updates it can be buggy at times. Like for example: clocking and timing out occasionally. The bright side is a responsive support email available to us and they give updates along the way. Review collected by and hosted on G2.com.

I like that it can translate your conversation. I often use it to go back and fill in information, I may have forgotten to add to my guest profile. I have never used another brand. Review collected by and hosted on G2.com.

I dislike that it records you if you are on a call or not. It often doesn't translate words correctly. This product could be better if it translated words correctly. Improvements should be in translation. Review collected by and hosted on G2.com.

Great concept, that helps to see in live time calls to verify what agents and guest are stating. It is also great for coaching agents on calls. Helps go back when you want to make sure what was stated on a call Review collected by and hosted on G2.com.

The phone number is removed from when you are speaking with someone, where as in previous it would show up. Not everything that is stated shows up in the transcript properly. Scrolling works weird. Review collected by and hosted on G2.com.

Cresta has helped our Reservations Team improve conversion by almost 5 points since inception. Our leaders love Cresta Director to manage their teams better, saving time and helping with retention. Review collected by and hosted on G2.com.

Currently, there are no dislikes. Cresta seems to listen to our team members and leaders to build what we need specific to our business, and they do it at lightning speed. Review collected by and hosted on G2.com.

Cresta helps us doing our jobs more effectually. For the agents on the team, it helps guide them through their phone calls. For leaders, it helps them to monitor the agents phone calls and provide timely coaching’s. Review collected by and hosted on G2.com.

I wouldn't say there are any downsides to Cresta, it is AI, so it learns over time and gets better each day. This will improve the transcriptions of the calls. Review collected by and hosted on G2.com.

The insights from the leader dashboard allow us to pinpoint and coach agents more efficiently. Review collected by and hosted on G2.com.

Nothing all of the dislikes are with LMI Review collected by and hosted on G2.com.