Credible EHR Platform by Qualifacts Reviews & Product Details

Out of the different Softwares I've used for taking clinical notes, I appreciate the ease of seeing my incomplete tasks in Credible. It is easy to view all past services as well! Review collected by and hosted on G2.com.

The process of having to schedule every task can be daunting, I've used other softwares where this isn't necessary, it may be more on my company but I'm used to a drop menu with codes I use, not every single code possible. Scrolling through hundreds is obnoxious. I wish there was an auto save when you have a page open, because they are going to crash sometimes and lots of work goes with it. Review collected by and hosted on G2.com.

It is easy to navigate to what you need. It is easy to make a referral to any department in the company. It is easy to sign and create notes and it is easy to delete those notes as well. Review collected by and hosted on G2.com.

I don't like that when the tabs are on the top you have to hover over them to see what they are. I also don't like that when you search for a client it doesn't just give you that client, it requires another step. Review collected by and hosted on G2.com.

I enjoy the ease of using Credible to store client records and information. Review collected by and hosted on G2.com.

Nothing, Credible is fantastic and is easy to use. Review collected by and hosted on G2.com.

There is absolutely nothing to like about this system! It is complex, confounded, and not user-friendly. It is not intuitive in the least. The company that sold this to the organization hasn't even provided enough training as promised. It is a time waster and a time consumer. One has to figure out the many steps to completing documentation. Once completed, it goes into some vault where you can't even find it again. Forget having to do a treatment plan review! It takes at least four steps forward and fifty steps back to make it all work. Nope! Not a thing I like best about any of this system. Lots of steps and lots of rabbit holes in this system. Beware! Review collected by and hosted on G2.com.

I dislike absolutely everything in the CREDIBLE System! Review collected by and hosted on G2.com.

I like how the software is color coordinated and labeled with each category and subcategory (i.e. medication, emergency contact, etc.) I also like how you can see notes from previous sessions when adding a new service. This is helpful when a new provider is beginning to work with a previous client. Review collected by and hosted on G2.com.

One challenging aspect about Credible is navigating through the treatment plan page, as there are many different drop down boxes included in the plan. It would be helpful if the plan could be downloadable into an editable file so the provider could see all of the needs/goals/objectives/interventions in one place. Review collected by and hosted on G2.com.

Sales cycle was professional and the sales contacts, including the CEO, knew what we wanted to hear. Clean UI. Review collected by and hosted on G2.com.

Many issues and security concerns with Credible Behavioral Software. We had hopes that in time things would get better, but over the past years, especially this year, things have gotten much worse.

The system has been down multiple times, and there was no automated quick failover to a 2nd data center when issues came up on 6/19/19, even though we were told over 1 year ago there was an automated failover.

We have found and reported security issues, database issues, load balancing fallout issues, but issues persist. Examples of some of these issues includes data bleed, performance latency, and imported data showing success with correct record count only to find some of the data had not imported.

When issues arise, and we report the issues in extreme detail, we are perplexed on why issues stay unresolved for so long. We believe Credible Behavioral Health does not have the technical resources to truly address and fix the issues in a timely manner. However, Credible Behavioral Health is always quick to sell us another contract item any time. Review collected by and hosted on G2.com.

It's pretty easy to get the hang of. When scheduling appointments for clients, navigating between screens is pretty easy and doesn't take a lot of time. Review collected by and hosted on G2.com.

There seems to be some latency issues occasionally. Review collected by and hosted on G2.com.

I really like Credible, i do not havee much experience using it on the clinical side but we do use it for some AR type things and it does work great. Review collected by and hosted on G2.com.

My concern with it is we do have quite a few times more than we would like that the system does go down and we are pretty much stuck. sometimes it ca last 5 minutes, sometimes it can last a full 8 hour shift. very unpredictable Review collected by and hosted on G2.com.

The large number of filters that can make the internal search mechanism highly specific. It makes finding clients who fit certain parameters very simple. Review collected by and hosted on G2.com.

The user experience varies drastically based on how administrators set things up. Easy to set up inefficiently, making the UI confusing and hard to navigate. Review collected by and hosted on G2.com.

The ease of the software makes it a breeze to use. I enjoy all of the different functionalities in the program as well, also the option to chat with your team. Review collected by and hosted on G2.com.

Sometimes the program can be a little slow moving. Review collected by and hosted on G2.com.