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Credible Behavioral Health Software

Credible Behavioral Health Software

3.7
(24)

Credible provides Behavioral Healthcare Enterprise software to the growing US Behavioral Health (Mental Health and Substance Abuse) market

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Credible Behavioral Health Software Reviews

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Showing 24 Credible Behavioral Health Software reviews
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Credible Behavioral Health Software review by Ben A.
Ben A.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Good Behavioral Health Software"

What do you like best?

Everything that you need is on the left tab to be able to preform any services you need to.

What do you dislike?

At times, the actual site will crash and log you out unexpectedly.

Recommendations to others considering the product

I would recommend using it. It is a little hard to learn at first but then it becomes much easier as you continued to use it.

What business problems are you solving with the product? What benefits have you realized?

Credible help solve the Electronic Health Records issue. It is a streamlined approach to you being able to provide services to your clients.

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Credible Behavioral Health Software review by User in Mental Health Care
User in Mental Health Care
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"Easy to use and logical behavioral health record system"

What do you like best?

The website is easy to navigate. Makes finding clients and viewing their charts quick and effective. Editing charts is intuitive and speed of the server is almost always fast.

What do you dislike?

There is a lot of information crammed onto one web page on particular portions of the system. There seems to be a lot of outages that occur 1-2 times per week that slow down workflow.

Recommendations to others considering the product

Be patient as there is a learning curve to using the system. Once learned, however, the system is easy to use and effective.

What business problems are you solving with the product? What benefits have you realized?

Managing the charts of a large number of behavioral health clients. Makes organizing the charts of these clients easy. Provides access to a large amount of information on the clients that makes treatment more effective.

What Mental Health solution do you use?

Thanks for letting us know!
Credible Behavioral Health Software review by Alex L.
Alex L.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Credible Health Software"

What do you like best?

I like the interface best. The easy to navigate home screen allows it to be easy when scheduling client's appointments. All you have to do is double-click the part of the schedule you are putting an appointment in and type the client information.

What do you dislike?

I dislike the Tx-Plus option. It becomes difficult to write treatment plans for clients on this software and I wish that there was a better way to write treatment plans.

What business problems are you solving with the product? What benefits have you realized?

I have seen problems with workers accessing information of clients that they do not have. However, there are also benefits because you can assign clients to groups so that multiple case managers can see their information.

Credible Behavioral Health Software review by User in Primary/Secondary Education
User in Primary/Secondary Education
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"Great functionality, outages are a problem"

What do you like best?

Credible is a go-to platform for secure health records. Its flexibility in allowing you to develop forms, limit access to only appropriate users, review deadline compliance, and maintain up to date records is fantastic.

What do you dislike?

There are periodic outages which result in being unable to access the system. This leads to the inability to file new records or to access an individual's records, which can be dangerous and is always frustrating.

In addition, Credible can be quite pricey for smaller agencies. I had a very positive experience working with it at a large health care provider. Once I moved to a smaller business I tried to convince them of the benefits of using Credible, but the price placed it out of range.

Recommendations to others considering the product

It is a bit pricey for smaller agencies.

What business problems are you solving with the product? What benefits have you realized?

HIPAA compliant software allows users across a variety of settings and in the community to maintain records in a secure and timely manner.

Credible Behavioral Health Software review by User
User
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"Very Organized, Under Utilized"

What do you like best?

This program is almost an all in one. It offers a range of tools including inner office email aside from office style programs. This program also offers training resources via a separate log-in although that is also frequently unused.

What do you dislike?

The downside to this program is that it seems some individuals struggle with it's use. There are a lot of unused features at our facility and the program can be intimidating because employees do not want to explore and risk behavioral and medical records for consumers.

What business problems are you solving with the product? What benefits have you realized?

With the use of Credible we are able to offer consumer file access across offices. For example medical fields can update medication while counselors can input weekly reviews and other records. This program allows the meeting of minds and specialty fields.

Credible Behavioral Health Software review by Salinda L.
Salinda L.
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"Behavior specialist "

What do you like best?

User friendly and assists with getting signatures at the end of sessions

What do you dislike?

Difficulty with internet at times and may get kicked off or logged out due to server issues

What business problems are you solving with the product? What benefits have you realized?

Getting notes in, signed on time to submit for billing

Credible Behavioral Health Software review by Elizabeth  F.
Elizabeth F.
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content

"No problems - pretty user friendly. "

What do you like best?

I like how it keeps important information such as summaries of incidents/communication logs, and is all easily accessible.

What do you dislike?

It is somewhat overcrowded and could be more user friendly.

Recommendations to others considering the product

Learn it well and play around with it or seek some training on how to use it.

What business problems are you solving with the product? What benefits have you realized?

It helps us with record keeping and allows multiple people serving the same clients to have access to information.

Credible Behavioral Health Software review by Administrator
Administrator
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"Lots of functionality and customization"

What do you like best?

Easy to use and train staff. Ability to build forms and reports.

What do you dislike?

This used to be one of my biggest dislikes, performance issues and app slowness. In the 4+ years I have been working with the software, there have been many improvements in this area on Credible's end. Outages are fewer and farther between now.

What business problems are you solving with the product? What benefits have you realized?

Saving paper by having everything electronic. Easier to manage client records.

Credible Behavioral Health Software review by Susan L.
Susan L.
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"didn't work, poor service, horrible design and paperwork"

What do you like best?

it was helpful to see all the client information in one place without physical records

What do you dislike?

data did not flow through from one screen to another, difficult to manipulate, documentation did not contain all the info I felt was pertinent

What business problems are you solving with the product? What benefits have you realized?

we are not solving anything. we had to stop using it and move on to another company

Credible Behavioral Health Software review by User in Mental Health Care
User in Mental Health Care
Validated Reviewer
Verified Current User
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content

"It has been a little time getting the bugs worked out"

What do you like best?

It’s a great way to keep medical records right at your finger tips, literally.

What do you dislike?

When we need to tweet the program or need help with problems, it takes awhile to get an answer from the company..

Recommendations to others considering the product

I would recommend it to others however have never tried another software.

What business problems are you solving with the product? What benefits have you realized?

Immediate access to both medical and insurance information

Credible Behavioral Health Software review by Crysty G.
Crysty G.
Validated Reviewer
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content

"Credible"

What do you like best?

Credible is a quick platform that doesn’t usually slow down or crash. I have used other EHRs that have gone down several times.

What do you dislike?

It is not easy to navigate. The information is on several different pages and you can’t access it simultaneously.

What business problems are you solving with the product? What benefits have you realized?

I am able to copy and paste information from one page to another.

Credible Behavioral Health Software review by Elizabeth A.
Elizabeth A.
Validated Reviewer
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content

"Everything in one place "

What do you like best?

I liked the ability to do everything related to clients in one program. It is a great tool for documenting sessions and to review past behaviors and track progress. .

What do you dislike?

At times it was a bit difficult to navigate

What business problems are you solving with the product? What benefits have you realized?

It helped greatly with planning my schedule. It kept me organized

Credible Behavioral Health Software review by User in Higher Education
User in Higher Education
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Verified Current User
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content

"Easy to use "

What do you like best?

Credible is user friendly anyone can figure it out.

What do you dislike?

System goes down often and takes a long time to get back up.

What business problems are you solving with the product? What benefits have you realized?

The system goes down a lot during this time I cannot view my clients info or document.

Credible Behavioral Health Software review by User
User
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Verified Current User
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content

"Easy to use and reliable"

What do you like best?

Very simple and straightforward to use. Love that you can fax straight from it.

What do you dislike?

The scheduled maintenance often happens during my shift which can cause some significant problems with efficiency.

Recommendations to others considering the product

Highly recommend this product

What business problems are you solving with the product? What benefits have you realized?

Documentation, protection of PHI

Credible Behavioral Health Software review by User in Mental Health Care
User in Mental Health Care
Validated Reviewer
Review Source
content

"Credible review"

What do you like best?

Everything was customized in the beginning so I no longer have to copy and paste assessment questions before each assessment as I did before credible.

What do you dislike?

That it doesn’t auto save, that is a pain.

What business problems are you solving with the product? What benefits have you realized?

Having a list of medications to filter through and select rather than having to type them all out has been beneficial. Being able to just select more rather than typing out patient responses has saved time.

Credible Behavioral Health Software review by Amy G.
Amy G.
Validated Reviewer
Review Source
content

"Incredible Credible"

What do you like best?

The layout of the product is clean and easy to manage.

What do you dislike?

The inability to bill CHMS to Medicaid website.

What business problems are you solving with the product? What benefits have you realized?

The time it takes to enter a patient's information and having it there vs paper charts.

Credible Behavioral Health Software review by User
User
Validated Reviewer
Review Source
content

"Has its ups and downs "

What do you like best?

Easy to use. Adaptable to make easy for different agencies and positions. Provides a great way to keep track of billable and nonbillable notes all in one place.

What do you dislike?

Lots of clicking! Constant changes from screen to screen. It could be made to be a bit easier to navigate through without constantly changing the screen.

What business problems are you solving with the product? What benefits have you realized?

Keeps all notes, profiles, summaries, insurance information and etc all in one place.

Credible Behavioral Health Software review by User
User
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Review Source
content

"Great System for Clinical Services"

What do you like best?

Great software for writing services, scheduling client appointments, writing notes, and keeping up with client information.

What do you dislike?

The systems design is slightly outdated and recently has had frequent issues.

Recommendations to others considering the product

This is an incredible system for those in mental health system. Streamlines the billing process and keeping up with client information.

What business problems are you solving with the product? What benefits have you realized?

Keeping up with billing services and creating a more efficient and correct scheduling system.

Credible Behavioral Health Software review by User in Mental Health Care
User in Mental Health Care
Validated Reviewer
Review Source
content

"It's relatively easy to use. "

What do you like best?

The help function.

What do you dislike?

The user interface guides the user along intuitively, until something isn't so apparent. Then it can be difficult to figure out what to do without help from a more experienced user.

Recommendations to others considering the product

Try it. There's always OpenSource.

What business problems are you solving with the product? What benefits have you realized?

Case notes and treatment plans are a bit easier and quicker. That's less time doing paperwork and more direct contact hours with patients.

Credible Behavioral Health Software review by Araceli S.
Araceli S.
Validated Reviewer
Review Source
content

"Great and simple "

What do you like best?

I like that the tabs are easy to find

What do you dislike?

I dislike that I have to scroll to find the facility I work for

What business problems are you solving with the product? What benefits have you realized?

Documentation

Credible Behavioral Health Software review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Review Source
content

"It was very infomative and interesting"

What do you like best?

I like the intergrated information system between the physcial providers seeing the patient to coordinate care and information.

What do you dislike?

I did not habe any issues with the software

What business problems are you solving with the product? What benefits have you realized?

I have only reviewed the product but not actually used it on a daily basis.

Credible Behavioral Health Software review by User in Mental Health Care
User in Mental Health Care
Validated Reviewer
Review Source
content

"Customizable"

What do you like best?

My company was able to customize the software to tailor it to our needs

What do you dislike?

It is not clear enough what documents need signed in the first session and which documents need the clients signature

What business problems are you solving with the product? What benefits have you realized?

Working to make the first session more seamless

Credible Behavioral Health Software review by User in Mental Health Care
User in Mental Health Care
Validated Reviewer
Review Source
content

"Difficult to learn at first "

What do you like best?

I like that it is online and portable and can be taken anywhere on the go.

What do you dislike?

It is difficult to structure notes and search for clinical hours.

What business problems are you solving with the product? What benefits have you realized?

It takes time to update language that changes with insurance companies.

Credible Behavioral Health Software review by User
User
Validated Reviewer
Review Source
content

"Two thumbs up! "

What do you like best?

Amazing software that is easy to navigate and work with.

What do you dislike?

I don’t have any complaints everything credible has is perfect.

What business problems are you solving with the product? What benefits have you realized?

Paper v. Electronic records. Easier to use and track records via Credibke v. Other softwares didn’t paper records.

Kate from G2

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* We monitor all Credible Behavioral Health Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.