--- title: Creatio Bank.AI Reviews meta_title: 'Creatio Bank.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24 reviews by the users' company size, role or industry to find out how Creatio Bank.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 24 scale: '5' date_modified: '2026-09-28' parent_category: name: Financial Services url: https://www.g2.com/categories/financial-services --- # Creatio Bank.AI Reviews **Vendor:** Creatio **Category:** [Financial Services CRM Software](https://www.g2.com/categories/financial-services-crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 24 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Creatio Bank.AI Creatio Bank.AI is a banking AI CRM and workflow platform where people and AI agents work together — with no limits on workflows, agents, or scale. Built by Creatio for banks, credit unions, and financial services organizations, it combines CRM, no-code workflow automation, and AI agents on one platform. Creatio Bank.AI is Creatio's dedicated banking vertical, bringing together AI innovation, industry expertise, and a global ecosystem of customers and partners to accelerate AI adoption in financial services. Grow: Strengthen customer acquisition, onboarding, and relationships through personalized engagement and share-of-wallet expansion. Serve: Transform customer service across the relationship lifecycle — servicing, case management, and omnichannel engagement — for faster, connected experiences. Operate: Streamline compliance, regulatory reporting, document management, and approvals, improving efficiency while maintaining control. With Creatio's no-code tools, business and IT teams can design, launch, and change banking workflows and AI agents without heavy custom development. Explore banking AI use cases, customer stories, and events at www.bank.ai. ## Creatio Bank.AI Reviews ### 1. Streamlined Workflow with Stellar Customization but Slow Data Loading **Rating:** 3.5/5.0 stars **Reviewed by:** Allen C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 17, 2026 **What do you like best about Creatio Bank.AI?** I like the campaign automation in Creatio Financial Services, as it ensures that automations and certain checklist items are populated effectively. I also appreciate the help from our design partner concept, which allows us to break down the marketing sales process all the way to client settlement and loan maintenance. It's really helpful to have the right design partner to understand and implement the workflow, or as I call it, 'wow flow,' so we can impress clients and make sure nothing is overlooked. **What do you dislike about Creatio Bank.AI?** I think the speed in terms of the data loading is an issue. Understand there's a big massive data since we migrated from a competitor, and it's better when you can click to each record and do multiple updates at the same time. However, it just takes a bit more longer to load a ton. **What problems is Creatio Bank.AI solving and how is that benefiting you?** Creatio Financial Services offers an end-to-end workflow and customization that delivers a world-class UX. It helps automate campaigns and checklists, streamlining processes from marketing to client settlement and loan maintenance, ensuring no stone is left unturned. ### 2. Simple Implementation and Effective SLA Measurement **Rating:** 5.0/5.0 stars **Reviewed by:** alex a. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** June 12, 2026 **What do you like best about Creatio Bank.AI?** I like that Creatio Financial Services is easy to implement and allows for measuring SLAs for each process, even when they are handled by different areas. The ease of generating new SLAs and immediate measurement are aspects I value greatly. I also find the traceability of service processes useful, as it allows me to quickly identify opportunities for improvement. Additionally, you can measure what the most common problem is and the resolution time, which allows for immediate implementation of improvements. **What do you dislike about Creatio Bank.AI?** Having support in Spanish could make things easier when it becomes necessary. The creation of support cases is in English, you should be able to do it in our native language. **What problems is Creatio Bank.AI solving and how is that benefiting you?** With Creatio Financial Services, I can easily implement SLAs and measure processes, instantly identifying areas for improvement. It allows me to verify the most common issues and their resolution times to quickly execute improvements. ### 3. Easy to handle and with very useful tools for development. **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime R. | Desarrollador de automatizaciones, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** June 17, 2026 **What do you like best about Creatio Bank.AI?** How manageable it can be and the tools it offers me to be able to develop. **What do you dislike about Creatio Bank.AI?** Integration with other tools can sometimes be a bit difficult **What problems is Creatio Bank.AI solving and how is that benefiting you?** More integration tools or easier to apply ### 4. Rapid Development with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Keval M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Creatio Bank.AI?** I like the rapid development capabilities of Creatio Financial Services. The speed to value it provides is really beneficial for my work. I also found the initial setup to be easy. **What do you dislike about Creatio Bank.AI?** More AI enablement **What problems is Creatio Bank.AI solving and how is that benefiting you?** I use Creatio Financial Services for CRM and appreciate its rapid development capability for speed to value. ### 5. Flexible No-Code Platform with Strong Integration Options **Rating:** 4.0/5.0 stars **Reviewed by:** Marvin S. | AVP Database Administration & Application Development, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Creatio Bank.AI?** Flexibility of the platform and no code and integration options **What do you dislike about Creatio Bank.AI?** We don’t have it in our tech stack yet so can’t use it yet **What problems is Creatio Bank.AI solving and how is that benefiting you?** Replace old CRM system and modernize service processes ### 6. 360° View That Aligns Every Department on the Member Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Alex C. | Manager - Marketing, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Creatio Bank.AI?** The 360 view for all departments. Aligning the organization on a singular member experience. **What do you dislike about Creatio Bank.AI?** Having to create custom fields to match the outputs from the various softwares. **What problems is Creatio Bank.AI solving and how is that benefiting you?** Removing silos to increase efficiencies. ### 7. Creatio Helped Us Consolidate Data and Create a Seamless Organization-Wide Environment **Rating:** 4.5/5.0 stars **Reviewed by:** Lemuel B. | VP of Technology, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 11, 2026 **What do you like best about Creatio Bank.AI?** Creatio has helped us consolidate our data and create a seamless environment across the entire organization. **What do you dislike about Creatio Bank.AI?** Slight integration time when initially setting up **What problems is Creatio Bank.AI solving and how is that benefiting you?** Consolidation of all our organizational data ### 8. Flexible, Customizable Automation with a Powerful Member 360 View **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie K. | Products & Systems Analytics, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Creatio Bank.AI?** Flexibility and customization, automation and member 360 **What do you dislike about Creatio Bank.AI?** No issues so far. We haven’t found issues. **What problems is Creatio Bank.AI solving and how is that benefiting you?** Data organization, with CRM. Marketing/sales and service insights. ### 9. Fast, Adaptable Business Flow Design That Gets You Live Quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 11, 2026 **What do you like best about Creatio Bank.AI?** Easyness in design of business flows, speed in built and time to GoLive, adaptability **What do you dislike about Creatio Bank.AI?** Better on-site presence of core Creatio implementation team in critical moments would be a plus. **What problems is Creatio Bank.AI solving and how is that benefiting you?** Sales growth, operational efficiency, customer experience increase, marketing campaign execution. ### 10. Easy No-Code Navigation and Great Visuals, but Some Features Need Enhancements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Creatio Bank.AI?** Easy to navigate with no code. Great visuals **What do you dislike about Creatio Bank.AI?** Too many features don’t work as well as their advertised or need enhancements to work as intended **What problems is Creatio Bank.AI solving and how is that benefiting you?** Streamlining data and identifying areas of growth and helping us help our customers ### 11. User-Friendly with High Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 11, 2026 **What do you like best about Creatio Bank.AI?** I love the look and feel of the user interface; it's really easy. Everything works well. **What do you dislike about Creatio Bank.AI?** nothing at the moment **What problems is Creatio Bank.AI solving and how is that benefiting you?** I plan to use Creatio Financial Services for Member360 and as a system of action. ### 12. Strong Creatio Support and Partner Relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Creatio Bank.AI?** The relationships we’ve created with creatio support and our partners **What do you dislike about Creatio Bank.AI?** The amount of full code development required to achieve some of our goals **What problems is Creatio Bank.AI solving and how is that benefiting you?** The movement of work from front line to the back office ### 13. Intuitive and powerful interface: the best of no-code **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** June 16, 2026 **What do you like best about Creatio Bank.AI?** Its interface and all the benefits it has without code. **What do you dislike about Creatio Bank.AI?** The configuration of objects can sometimes be somewhat tedious; it requires a lot of knowledge. **What problems is Creatio Bank.AI solving and how is that benefiting you?** Ease of management, agility, simplicity. ### 14. Low-Code Workflow That’s Easy to Enable and Enjoy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Creatio Bank.AI?** Low-code capabilities with an enabled workflow. **What do you dislike about Creatio Bank.AI?** Nothing yet, enjoyed what I learned so far **What problems is Creatio Bank.AI solving and how is that benefiting you?** Workflow, automation and marketing ### 15. Creatio for Process Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jhonatan L. | Ingeniero de Automatización, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** April 01, 2024 **What do you like best about Creatio Bank.AI?** It is an intuitive tool that adds a lot of value to the organization. With proper implementation, multiple processes of the organization can be adapted, as well as easy use for the end user and timely support, easily configurable with other software. **What do you dislike about Creatio Bank.AI?** Like any tool, it always evolves to adapt to the needs of each business sector, I would like an Academy that is a bit more elaborate or structured. **What problems is Creatio Bank.AI solving and how is that benefiting you?** It is an innovative tool that helps the business turn for managing processes and quality services. ### 16. Great Way to Manage your money **Rating:** 3.5/5.0 stars **Reviewed by:** Gricelda J. | Classroom Aide, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 09, 2024 **What do you like best about Creatio Bank.AI?** Its a great service that allows me to be on top of my finances. It allows you to build your CRM. **What do you dislike about Creatio Bank.AI?** Honestly, just working with money is scary. **What problems is Creatio Bank.AI solving and how is that benefiting you?** None, I didn't encounter any problems. ### 17. BPM for large projects **Rating:** 4.0/5.0 stars **Reviewed by:** Hansel V. | Ingeniero de Implementaciones, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** February 29, 2024 **What do you like best about Creatio Bank.AI?** It is a fast, well-refined system that does not cause problems if configured properly, allowing group work without causing conflict among developers. **What do you dislike about Creatio Bank.AI?** There is little documentation at a global level, one must limit oneself solely to the official documentation, which makes it impossible to find information on something specific, as the community is still very small. **What problems is Creatio Bank.AI solving and how is that benefiting you?** The system is already oriented towards financial systems, which makes its internal use easier. ### 18. CREATIO STUDIO **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander C. | Ingeniero de automatización de procesos, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 29, 2024 **What do you like best about Creatio Bank.AI?** Quality, efficiency, effectiveness and efficacy **What do you dislike about Creatio Bank.AI?** It is a CRM with a great capacity for integrations and functionality **What problems is Creatio Bank.AI solving and how is that benefiting you?** I have had no problems with the product ### 19. Creatio for process automation **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Senior Process Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** April 03, 2024 **What do you like best about Creatio Bank.AI?** Excellent tool for process automation within a very comprehensive and easy-to-use organization. **What do you dislike about Creatio Bank.AI?** Make the Academy documentation more complete. **What problems is Creatio Bank.AI solving and how is that benefiting you?** It adapts to any business need, the benefit is the short development time to implement a solution. ### 20. Creation low cost **Rating:** 5.0/5.0 stars **Reviewed by:** Hector P. | Ingeniero de automatización de procesos, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** April 03, 2024 **What do you like best about Creatio Bank.AI?** Its ease of use, practical and has many very good functionalities that automate processes. **What do you dislike about Creatio Bank.AI?** Sometimes the page is a bit slow but nothing out of the ordinary. **What problems is Creatio Bank.AI solving and how is that benefiting you?** Automation of processes and modeling of BPMN ease for users ### 21. CREATIO: The Low-code Platform in eternal improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel M. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 01, 2024 **What do you like best about Creatio Bank.AI?** Creatio efficiently manages workflows, making the finance area easy to understand and quick to consult. **What do you dislike about Creatio Bank.AI?** When the client is very demanding with your product, it is very difficult to customize Creatio in that aspect. **What problems is Creatio Bank.AI solving and how is that benefiting you?** It solves the problem of slow implementation and has personally helped me to easily understand the implementation of this type of services. ### 22. Easy and complete **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis R. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 29, 2024 **What do you like best about Creatio Bank.AI?** The most useful thing about creatio finserv is the architecture and standardization used to develop **What do you dislike about Creatio Bank.AI?** Accessible documentation to be able to exploit all the options that Finserv offers us **What problems is Creatio Bank.AI solving and how is that benefiting you?** Regulation of loads and efficiency in processes ### 23. excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Cristopher S. | Ingeniero, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 04, 2024 **What do you like best about Creatio Bank.AI?** the great possibility of being able to create new business functions **What do you dislike about Creatio Bank.AI?** The whole platform is fine, only if you could use an if and else together **What problems is Creatio Bank.AI solving and how is that benefiting you?** easy to manage, go to production ### 24. New to the NA market but pretty powerful CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Denis Z. | Sales Executive, Computer Software, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 07, 2015 **What do you like best about Creatio Bank.AI?** 1) out-of-the-box pre-built processes 2) engaging simple interface 3) cost of the product / license fee Also Bpm’online has been widely recognized by key industry analysts, receiving multiple awards. **What do you dislike about Creatio Bank.AI?** Pre-sales and post-sales support from technical SE standpoint in US but it's a question of time since company created a point of presence in Boston and rapidly growing, re-enforcing direct and channel resources. **Recommendations to others considering Creatio Bank.AI:** Try & Buy approach really works! **What problems is Creatio Bank.AI solving and how is that benefiting you?** Automation of business processes within CRM for all business units from Finance to Sales and Marketing. - [View Creatio Bank.AI pricing details and edition comparison](https://www.g2.com/products/creatio-bank-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-28+21%3A33%3A09+-0500&secure%5Bsession_id%5D=9cb6744d-dfe0-41e9-b955-e98871a73d98&secure%5Btoken%5D=c430e497bfb71ed229dc606a2db603c26582689949ca77f6e006434f5cc74ebc&format=llm_user) ## Creatio Bank.AI Features **Content** - Automation - Marketing Automation **Platform Additional Functionality** - Pre-Built Connectors - Dashboard - Cloud - Mobility - Messaging - Activity Dashboard **Platform Reporting and Analytics** - Reporting - Forecasting **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Support Analytics - Calendar Management - Template Management - Client Management - Workflow Management - Territory Management - Financial Management - Document Management **Marketing Automation** - Campaign Management - Lead Management - Marketing Analytics - Email Management - Email Marketing **Sales Force Automation** - Pipeline Management - Task Management - Product and Price List Management - Quote and Order Management - Contract Management - Contact Management **Agentic AI - Financial Services CRM** - Decision Making **Additional Functionality** - Search/Filter - Activity Tracking - Expense Tracking - CRM - Mobile Access - AI Copilot - Calendar Sync - Third-Party Integrations - Data Import/Export - Customizable Reports - Customizable Fields - Lead Capture - Relationship Tracking - Collaboration Tools - Alerts/Notifications - Email Templates - Generative AI - Customer Database - Task Scheduling - Reporting & Statistics - API - Team Assignments - Drag & Drop - Access Controls/Permissions - For Financial Institutions - Interaction Tracking - Sales Reports ## Top Creatio Bank.AI Alternatives - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) - 4.2/5.0 (368 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) - 4.0/5.0 (642 reviews) - [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) - 4.7/5.0 (515 reviews)