--- title: CrashPlan Platform Reviews meta_title: 'CrashPlan Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 273 reviews by the users' company size, role or industry to find out how CrashPlan Platform works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 273 scale: '5' date_modified: '2026-10-20' parent_category: name: Backup url: https://www.g2.com/categories/backup ---

CrashPlan Platform Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the good backup frequency of CrashPlan Platform, enhancing data protection without hassle. (100 mentions)
Users enjoy the ease of use of CrashPlan Platform, appreciating its intuitive dashboard and simple report downloading. (72 mentions)
Users value the robust security of CrashPlan Platform, ensuring data protection for all operating systems effectively. (61 mentions)
Users praise the excellent customer support of CrashPlan Platform, noting responsiveness and helpfulness in addressing concerns. (50 mentions)
Users appreciate the robust reporting system of CrashPlan Platform, providing real-time updates for peace of mind. (37 mentions)
Users find the reporting features need improvement, as logs fetching and data mismatches complicate troubleshooting. (10 mentions)
Users find the reporting process cumbersome, facing mismatches and difficulties in schedule creation and device allocation. (8 mentions)
Users experience restoration issues with slow processes, though the support team's responsiveness is commendable. (6 mentions)
Users experience slow performance with portal loading times and resource-intensive backups, which can hinder usage on older hardware. (6 mentions)
Users experience backup issues that cause slowdowns or inconsistencies, though support helps mitigate these concerns. (4 mentions)

5 Pros or Advantages of CrashPlan Platform

5 Cons or Disadvantages of CrashPlan Platform

CrashPlan Platform Reviews (273)

Reviews

CrashPlan Platform Reviews (273)

4.9
273 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
AB
Ashish B.
Cloud Administrator
Mid-Market (51-1000 emp.)
"Fast Exchange & OneDrive Backups with Industry-Leading Archiving"
5/5
What do you like best about CrashPlan Platform?

Backup of Recoverable items from exchange and backing large voulmes of OneDrive data with very fast backup speeds are one of the unique features which we liked best about platform, Archiving solution of the product is also quite unique and is the best in industry Review collected by and hosted on G2.com.

What do you dislike about CrashPlan Platform?

We have been using the product from last 1 year and when ever we had any minor issues support team had helped us immediately by getting on call with I appreciate the support team a lot. Review collected by and hosted on G2.com.

DS
Dharmaraj S.
IT - Manager
Enterprise (> 1000 emp.)
"Trusted Solution for Endpoint & M365 Backups"
5/5
What do you like best about CrashPlan Platform?

user-friendly interface, stable performance, and minimal maintenance effort make it efficient for daily administration and monitoring. Good customer support. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan Platform?

So far, we have not come across any negative points. Everything is working really well without any issues. Review collected by and hosted on G2.com.

AP
Anil p.
Cloud Support Admin
Mid-Market (51-1000 emp.)
"Game-Changer for Lightning-Fast OneDrive Backups"
5/5
What do you like best about CrashPlan Platform?

The shift towards Advanced platform proved as a game changer for our OneDrive backups we were able to backup huge amount of data with in very short span the backups are of lightning speed and it suits perfectly for our use case. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan Platform?

Reporting can be bit detailed apart from that we didnt have any major issues with the platform, The support team is top notch and they always support us when ever we require them. Review collected by and hosted on G2.com.

HB
hrishikesh b.
Enterprise (> 1000 emp.)
"Lighting Fast Backup Solution with Improvement Potential"
5/5
What do you like best about CrashPlan Platform?

I use CrashPlan Platform for M365 backup, including our email, OneDrive, and SharePoint. I find it to be an amazing solution with lightning-speed backups compared to earlier versions. The ability to do fast backups and restores is invaluable, as it minimizes downtime when a user mailbox or OneDrive is lost or crashes, and helps us get them up and running quickly. Additionally, the setup went live in less than a week, which was really efficient. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan Platform?

The release notes part when there are new releases, the communication to customers can be improved. Also, there is no proper documentation. Review collected by and hosted on G2.com.

Krishnan A.
KA
Krishnan A.
Chief Information Office
Enterprise (> 1000 emp.)
"Perfect Solution for SharePoint Archiving and Storage Savings"
5/5
What do you like best about CrashPlan Platform?

Best solution for SharePoint storage savings. It has helped us keep our Microsoft SharePoint storage in check, and the archiving solution design is perfect and well-suited to our use case. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan Platform?

None as of now, The support team is quite responsive and they help us when ever we require any support. Review collected by and hosted on G2.com.

SR
shekar r.
Global IT Manager
Mid-Market (51-1000 emp.)
"Easy-to-Use SharePoint Archiving with a Clean, Simple UI"
5/5
What do you like best about CrashPlan Platform?

It’s easy to use, with straightforward SharePoint archiving that helps with storage savings. The UI is simple and clean, which makes it easy to navigate and get things done. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan Platform?

None as of now, It would be better if we have bit detailed documentation of the feature use Review collected by and hosted on G2.com.

AN
Ashish N.
IT Administrator
Mid-Market (51-1000 emp.)
"Blazing-Fast Backups and Restores with Impressive Performance"
5/5
What do you like best about CrashPlan Platform?

The ability to back up TBs of data in very little time is impressive. The backup speeds are amazing—we backed up close to 25 TB in just 5 days. Restore speed is also quite good, and overall I’m very happy with the solution’s performance. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan Platform?

It would be helpful to have clearer documentation for the new features related to the product, as the current documentation lacks depth and detail. Review collected by and hosted on G2.com.

KB
Kunal B.
Administrator
Mid-Market (51-1000 emp.)
"Dependable Backup Solution for Endpoints and Microsoft 365"
5/5
What do you like best about CrashPlan Platform?

The platform runs quietly in the background, which gives us confidence that our business data is being continuously protected. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan Platform?

Overall, I’ve had a positive experience with CrashPlan and haven’t run into any significant issues so far. Review collected by and hosted on G2.com.

SK
shoaib K.
Backup Administrator
Mid-Market (51-1000 emp.)
"Outstanding M365 Backup with Zero Storage Cost and Strong Retention Policies"
5/5
What do you like best about CrashPlan Platform?

CrashPlan Platform has a unique ability to backup all our M365 data along with the data retention policies which we have set for our organisation is one outstanding feature of the product, we backup all our M365 data with crashplan's zero storage cost mechanism which helps us to utilise our OneDrive storage.. The features like In-Place archive, storage savings are the unique features of platform product. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan Platform?

It would be helpful if we get to know product roadmap more frequently and inform us when new features are released, rest we dont have any issues as it perfectly fits into our use case. Review collected by and hosted on G2.com.

VV
Vishnu V.
Administrator
Mid-Market (51-1000 emp.)
"Excellent for File Sync & Sharing - Security & Compliance"
5/5
What do you like best about CrashPlan Platform?

Suitable for organizations with strict compliance requirements. Users often point to the ability to set up centralized repositories and mini-clouds with tightly controlled access, which helps keep content organized while maintaining clear permissions. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan Platform?

I don’t have any dislikes about the platform. It consistently meets our requirements and delivers what we need every time. Review collected by and hosted on G2.com.