Coveo Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the search efficiency of Coveo, enjoying seamless access to diverse content across multiple sources. (27 mentions)

Users appreciate the ease of use of Coveo, finding it straightforward and well-supported for complex search needs. (26 mentions)

Users praise Coveo's robust search functionality, enhancing relevancy and ease of access across diverse content sources. (19 mentions)

Users appreciate the extensive analytics capabilities of Coveo, enhancing insights and relevancy in search results. (18 mentions)

Users appreciate the robust feature set of Coveo, enhancing content management and search relevancy across various platforms. (18 mentions)

Users find the learning curve for Coveo steep, complicating the setup and customization process for newcomers. (13 mentions)

Users often find the difficult learning curve in Coveo hinders effective use of its features and customization. (11 mentions)

Users find the learning difficulty of Coveo challenging, particularly for first-time setup and customization efforts. (10 mentions)

Users report a high learning curve with Coveo, making setup and customization challenging for newcomers. (8 mentions)

Users express concerns about poor customer support, citing slow responses and a focus on billing over customer success. (8 mentions)

5 Pros or Advantages of Coveo

1. Search Efficiency

Users value the search efficiency of Coveo, enjoying seamless access to diverse content across multiple sources.

See 27 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Effortless Article Search and Smart Recommendations with Coveo"

What do you like about Coveo?

The way coveo makes it easier for article search and document search is impressive. I have used Coveo with salesforce integration and ot has made my l

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Coveo: Unmatched AI Search and Productivity Across Channels"

What do you like about Coveo?

First, I like that Coveo works in different channels and makes it easy to enhance customer and employee experience. It greatly improves customer self

2. Ease of Use

Users appreciate the ease of use of Coveo, finding it straightforward and well-supported for complex search needs.

See 26 mentions

See Related User Reviews

Cora-Lynne L.

Enterprise (> 1000 emp.)

5.0/5

"Efficient Intelligent Search with Excellent Support"

What do you like about Coveo?

I love Coveo's case assist feature. It's great that it provides an AI-generated response immediately, which can resolve customer issues before they ev

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Effortless Article Search and Smart Recommendations with Coveo"

What do you like about Coveo?

The way coveo makes it easier for article search and document search is impressive. I have used Coveo with salesforce integration and ot has made my l

3. Search Functionality

Users praise Coveo's robust search functionality, enhancing relevancy and ease of access across diverse content sources.

See 19 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Effortless Article Search and Smart Recommendations with Coveo"

What do you like about Coveo?

The way coveo makes it easier for article search and document search is impressive. I have used Coveo with salesforce integration and ot has made my l

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Coveo: Unmatched AI Search and Productivity Across Channels"

What do you like about Coveo?

First, I like that Coveo works in different channels and makes it easy to enhance customer and employee experience. It greatly improves customer self

4. Analytics

Users appreciate the extensive analytics capabilities of Coveo, enhancing insights and relevancy in search results.

See 18 mentions

See Related User Reviews

Cora-Lynne L.

Enterprise (> 1000 emp.)

5.0/5

"Efficient Intelligent Search with Excellent Support"

What do you like about Coveo?

I love Coveo's case assist feature. It's great that it provides an AI-generated response immediately, which can resolve customer issues before they ev

Brendan B.

Mid-Market (51-1000 emp.)

4.0/5

"Top-Notch Dashboard and Reporting"

What do you like about Coveo?

Dashboard and reporting features are top-notch.

5. Features

Users appreciate the robust feature set of Coveo, enhancing content management and search relevancy across various platforms.

See 18 mentions

See Related User Reviews

Cora-Lynne L.

Enterprise (> 1000 emp.)

5.0/5

"Efficient Intelligent Search with Excellent Support"

What do you like about Coveo?

I love Coveo's case assist feature. It's great that it provides an AI-generated response immediately, which can resolve customer issues before they ev

Brendan B.

Mid-Market (51-1000 emp.)

4.0/5

"Top-Notch Dashboard and Reporting"

What do you like about Coveo?

Dashboard and reporting features are top-notch.

5 Cons or Disadvantages of Coveo

1. Learning Curve

Users find the learning curve for Coveo steep, complicating the setup and customization process for newcomers.

See 13 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful, Personalized Search with Smart AI Insights"

What do you dislike about Coveo?

Overall Coveo is working great as it is packed with more advanced features so it can be bit difficulty in the learning side.

Dr.S M.

Mid-Market (51-1000 emp.)

5.0/5

"In-Depth Review of Coveo: A Comprehensive Look at Its Capabilities and Value"

What do you dislike about Coveo?

Coveo’s pricing can be quite high for small to mid-sized organizations, making it less accessible. Additionally, the initial setup and customization

2. Difficult Learning

Users often find the difficult learning curve in Coveo hinders effective use of its features and customization.

See 11 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful, Personalized Search with Smart AI Insights"

What do you dislike about Coveo?

Overall Coveo is working great as it is packed with more advanced features so it can be bit difficulty in the learning side.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Transformed our customer and agent search experience"

What do you dislike about Coveo?

What I dislike: 1. High implementation complexity and resource intensity 2. Steep learning curve for administration

3. Learning Difficulty

Users find the learning difficulty of Coveo challenging, particularly for first-time setup and customization efforts.

See 10 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful, Personalized Search with Smart AI Insights"

What do you dislike about Coveo?

Overall Coveo is working great as it is packed with more advanced features so it can be bit difficulty in the learning side.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Transformed our customer and agent search experience"

What do you dislike about Coveo?

What I dislike: 1. High implementation complexity and resource intensity 2. Steep learning curve for administration

4. High Learning Curve

Users report a high learning curve with Coveo, making setup and customization challenging for newcomers.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful, Personalized Search with Smart AI Insights"

What do you dislike about Coveo?

Overall Coveo is working great as it is packed with more advanced features so it can be bit difficulty in the learning side.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Transformed our customer and agent search experience"

What do you dislike about Coveo?

What I dislike: 1. High implementation complexity and resource intensity 2. Steep learning curve for administration

5. Poor Customer Support

Users express concerns about poor customer support, citing slow responses and a focus on billing over customer success.

See 8 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"I'm using this since 2019 for knowledge Article search"

What do you dislike about Coveo?

Need to improve the support response & documentation

Verified User

Enterprise (> 1000 emp.)

1.0/5

"Coveo pricing model is not practical - Budget nightmares"

What do you dislike about Coveo?

Coveo has a steep learning curve and often requires dedicated developer time to configure even moderately complex use cases. Documentation can be vagu

John N.

IT Engineer Analyst

Mid-Market (51-1000 emp.)

5/14/2024

"Best customer support"

5/5

What do you like best about Coveo?

Coveo has provided both our Customers and Employees with relevant information in our search on our website. They use AI to provide more of a personalized experience. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Nothing to dislike about the service. This is amazing. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

edit

Thank you for your glowing review! We're thrilled to hear that Coveo has been able to provide such a positive experience for both your customers and employees. It's fantastic to know that our AI-driven solutions have helped personalize the search experience on your website. We appreciate your feedback on our straightforward implementation process and outstanding documentation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.

sandeep p.

Enterprise (> 1000 emp.)

5/14/2024

"Amazing Coveo"

5/5

What do you like best about Coveo?

User experience and ease of adoption by the users. The ability to deflect cases and increase the turn around time to provide excellent customer support Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Time to evolve and bring relevant queries on the top Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

edit

We're thrilled to hear that you are enjoying the user experience and ease of adoption with Coveo. We understand the importance of evolving and bringing relevant queries to the top, and we are continuously working to improve in this area. Thank you for sharing your feedback!

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/2/2024

"Coveo makes it easy to get started with search solutions"

4.5/5

What do you like best about Coveo?

The handling of data, smooth learning curve. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The UI libraries documentation could be better Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

edit

Thank you for sharing your feedback! We're thrilled to hear that you find Coveo's data handling and learning curve to be smooth. We appreciate your input on the UI libraries documentation and will certainly take that into consideration for future improvements. It's great to hear that Coveo is helping you combine data from multiple sources and execute queries based on custom context for your ML models. If you have any specific suggestions for enhancing our documentation or if you need any assistance with your Coveo experience, please feel free to reach out. We're here to help and support you every step of the way!

Madhumidha A.

Enterprise (> 1000 emp.)

5/1/2024

"Simple and easy to use"

4.5/5

What do you like best about Coveo?

The setup is simple and UI is clean and easier to understand. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Sometimes when it errors while indexing, it is but hard to find the resolution. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

edit

Thank you for sharing your feedback! We're thrilled to hear that you find Coveo simple to set up and user-friendly. We understand the frustration when errors occur during indexing, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our error resolution process to make it more seamless for our users. We're glad to hear that Coveo is providing accurate search results for your website, helping you find products easily. If you ever encounter any issues or need assistance, please don't hesitate to reach out to our support team. We're here to help and ensure you have a smooth experience with Coveo.

Sonu Kumar S.

Consultant

Enterprise (> 1000 emp.)

8/4/2023

"Coveo for fast search experience"

5/5

What do you like best about Coveo?

There are a lot of things, we are using coveo on our partner portal for a faster and good search experience. There are other good things, machine learning that helps customers to recommend or guide what are looking for based on many factors. We also use Coveo for Salesforce for a good search experience. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Nothing much at this moment. But documentation can be simplified, it's confusing sometimes. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

It helps us to share relevant data from different systems in format (the way we want to show) to partner users using Coveo, like sharing knowledge details about how to install the camera. In fact, the user can search for products that we have and find the relevant details. Also features like auto-correction, and recommendation, these are really good, indexing which makes the our partner search experience nice. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/8/2023

"Efficient and Powerful: Coveo Search Engine Delivers Top-Notch Results"

5/5

What do you like best about Coveo?

There are many features that I like about Coveo, Out-of-box support for crawling web pages from multiple sources (Web, Sitemap, RSS, Database, Push API). Each source can be configured with different crawl frequencies. Multiple Connectors (confluence, email clients, file storage, jira, onedrive, salesforce, slack, twitter, AWS S3 and many more) Supports Secure Search Machine Learning Models - Query Suggestions, Automatic Relevancy Tuning, Content Recommendations Advanced Query Expressions (query with "and", "+", "-") - Searching a Phrase Loaded with features like: Query expansion(Thesaurus), Fuzzy search, Query correction Custom Result Ranking - supports wide range of expressions Applied ranking for relevancy tuning in Enterprise Search - Search Result Ranking and Relevance Score Featured Results (promoting particular document based on query/conditions) Provides JavaScript search interface in conjunction with REST API Wide range of analytics & reporting Very good documentation and active support Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I think the Semantic Search is missing in Coveo, there are ML models and many things to achieve something similar. But a straight forward semantic search which I would love to see in near future. Review collected by and hosted on G2.com.

tom r.

Digital Optimisation Manager

Enterprise (> 1000 emp.)

6/30/2023

"Driving revenue with bespoke curated A/B tests"

4.5/5

What do you like best about Coveo?

Working with the PS teams, we can deliver very bespoke, curated experiences to test how metrics can be uplifted during multivariant tests. The team at Coveo work really collaboratively with our developers and other internal teams to work through complicated projects to get them launched. Being able to report on ROI is great. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Nothing. Some processes needed smoothing out when we first joined, and when new PMs and account managers join, it's about creating processes and ways of working that work for both parties. However, these work well now. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo is helping me drive incremental revenue by testing new designs and ideas and providing ROI to the business. When there are ideas across the business, but we're not sure how successful they will be, before implementing it completely in development, we test in Coveo first and prove its value. Review collected by and hosted on G2.com.

Response from Tracy Carson of Coveo

edit

We're excited to see your success, Tom. Thank you for taking the time to share your feedback and a review with the G2 community.

Kristina A.

Enterprise (> 1000 emp.)

8/4/2023

"Smart machine learning, strong analytics"

4/5

What do you like best about Coveo?

This is our first AI powered search engine, and it has really helped with relevancy when searching our big product catalogs, various content sources, domains and types. Dashboards really help optimize and are easy to set up, and the visit browser makes it easier to identify issues. Good customer success team. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Setup and getting the Analytics and calls correct was quite the undertaking and choices by the (official) implementation partner turned out less than ideal. Query consumption should give better and more exact information because currently, it doesn't go into enough detail which seems intentional. The support team could be less passive. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/14/2024

"Better than Industry Benchmarks"

4.5/5

What do you like best about Coveo?

With Coveo, we've been able to achieve better than industry benchmarks for all of the key search metrics. AI powered query suggestions help users self-serve more effectively. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

We likely under utilize all of its functionality. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

edit

We're thrilled to hear that Coveo has helped you achieve better search metrics and optimize self-service for your users! It's great to know that AI-powered query suggestions are making a positive impact. To help you maximize the full potential of Coveo's functionality, we'd be happy to provide additional training or resources. Please feel free to reach out to our support team, and we'll ensure you're getting the most out of your Coveo experience. Thank you for your feedback and for choosing Coveo to enhance your self-service capabilities!

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/14/2024

"Best Enterprise/Vector Search Solution I've Tried"

5/5

What do you like best about Coveo?

Vector search that is effective and great for querying Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Need to raise more awareness among developers and users Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

edit

It's great to hear that Coveo is solving your need for an enterprise search solution on client-facing websites. We're committed to providing solutions that benefit our customers. Thank you for sharing your feedback with us!