Generated from real user reviews
See Related User Reviews
Harish S.
Enterprise (> 1000 emp.)
5.0/5
"Effortless PO Creation and Seamless Reporting"
What do you like about Coupa?
Easy to use and search. Creating a PO is easy from start to finish. I schedule reports to get them on a reoccuring basis
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Coupa (CWP) -Review"
What do you like about Coupa?
I like the option to copy invoices from previous ones, and I also appreciate Supermash, which lets you create new invoice entries directly from the in
See Related User Reviews
Dhruv S.
Enterprise (> 1000 emp.)
4.5/5
"Coupa- A wonderful solution to manage all Expenses and claim reimbursements"
What do you like about Coupa?
I use Coupa - Travel and Expense Solution for 2 purposes, firstly to claim my own reimbursements from the organization, and secondly to get the reimbu
Chandan B.
Enterprise (> 1000 emp.)
4.5/5
"Great software for vendor management"
What do you like about Coupa?
I like Coupa because of its best management of supplier base and easy tracking of their performance. It's best integration with ERP system is another
See Related User Reviews
Minor M.
Mid-Market (51-1000 emp.)
5.0/5
"User-Friendly Interface with Powerful Procurement & Expense Automation"
What do you like about Coupa?
User-Friendly interface, automation for procurement and expenses processes.
Miguel F.
Enterprise (> 1000 emp.)
3.5/5
"Practical and Simple App, But Room for More"
What do you like about Coupa?
The practicality of the app. Simple and effective. The easeness of taking pictures of the expenses
See Related User Reviews
Harish S.
Enterprise (> 1000 emp.)
5.0/5
"Effortless PO Creation and Seamless Reporting"
What do you like about Coupa?
Easy to use and search. Creating a PO is easy from start to finish. I schedule reports to get them on a reoccuring basis
Dhruv S.
Enterprise (> 1000 emp.)
4.5/5
"Coupa- A wonderful solution to manage all Expenses and claim reimbursements"
What do you like about Coupa?
I use Coupa - Travel and Expense Solution for 2 purposes, firstly to claim my own reimbursements from the organization, and secondly to get the reimbu
See Related User Reviews
Harish S.
Enterprise (> 1000 emp.)
5.0/5
"Effortless PO Creation and Seamless Reporting"
What do you like about Coupa?
Easy to use and search. Creating a PO is easy from start to finish. I schedule reports to get them on a reoccuring basis
Minor M.
Mid-Market (51-1000 emp.)
5.0/5
"User-Friendly Interface with Powerful Procurement & Expense Automation"
What do you like about Coupa?
User-Friendly interface, automation for procurement and expenses processes.
See Related User Reviews
Minor M.
Mid-Market (51-1000 emp.)
5.0/5
"User-Friendly Interface with Powerful Procurement & Expense Automation"
What do you dislike about Coupa?
Certain reports and features have limited customization options. For example, the purchase order layout.
Rick P.
Mid-Market (51-1000 emp.)
0.0/5
"If you care about your vendors, you shouldn't put them through the awful experience of using Coupa"
What do you dislike about Coupa?
Coupa is without a doubt the worst procurement software I have been forced to use as a vendor in 15+ years of SaaS sales. It's like it was built in t
See Related User Reviews
Rick P.
Mid-Market (51-1000 emp.)
0.0/5
"If you care about your vendors, you shouldn't put them through the awful experience of using Coupa"
What do you dislike about Coupa?
Coupa is without a doubt the worst procurement software I have been forced to use as a vendor in 15+ years of SaaS sales. It's like it was built in t
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Reliable"
What do you dislike about Coupa?
The system isn't always user-friendly and can take time to learn. The experience isn't consistent, and vague error messages can slow down troubleshoot
See Related User Reviews
Rick P.
Mid-Market (51-1000 emp.)
0.0/5
"If you care about your vendors, you shouldn't put them through the awful experience of using Coupa"
What do you dislike about Coupa?
Coupa is without a doubt the worst procurement software I have been forced to use as a vendor in 15+ years of SaaS sales. It's like it was built in t
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Reliable"
What do you dislike about Coupa?
The system isn't always user-friendly and can take time to learn. The experience isn't consistent, and vague error messages can slow down troubleshoot
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"User friendly software"
What do you dislike about Coupa?
Current limitations on automation and lack of support chatbot or AI agents
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Coupa Core can digitize your procurement process"
What do you dislike about Coupa?
Lack of adaptability of add-on modules.
See Related User Reviews
Harish S.
Enterprise (> 1000 emp.)
5.0/5
"Effortless PO Creation and Seamless Reporting"
What do you dislike about Coupa?
UI needs a little bit of attention. Its not very intuitive like SAP
Rick P.
Mid-Market (51-1000 emp.)
0.0/5
"If you care about your vendors, you shouldn't put them through the awful experience of using Coupa"
What do you dislike about Coupa?
Coupa is without a doubt the worst procurement software I have been forced to use as a vendor in 15+ years of SaaS sales. It's like it was built in t
Love how simple and configurable the system is. If we need to change processes or something we notice is wrong then we can make that change quickly. Review collected by and hosted on G2.com.
Support could be a little better but its certainly how you frame the question! Review collected by and hosted on G2.com.
Ease of use, analytics, punchout capabilities Review collected by and hosted on G2.com.
Very difficult to find punchout suppliers Review collected by and hosted on G2.com.
All approvals in one place and stored for eternity. User interface close to online shops that people are used to. Review collected by and hosted on G2.com.
Enhancement requests take ages to be reviewed or implemented. Review collected by and hosted on G2.com.
We just launched Coupa at our company last year. We love the comprehensive soup-to-nuts approach to procurement that the platform provides by integrating our CLM, Third Party Risk, and payment functions. Review collected by and hosted on G2.com.
At this point, there is nothing to dislike about our Coupa experience. Review collected by and hosted on G2.com.
I like the option to integrate virtual cards. We never necessarily utilized POs but the virtual card backed Po process has been great for us to utilize and automate some payments. Review collected by and hosted on G2.com.
Some of the tools item require additional steps to fully utilize and benefit from. Process Builds are definitely required. Review collected by and hosted on G2.com.
Easy to teach to others who are not familiar with Coupa or don't buy very often. Receiving process is very user friendly Review collected by and hosted on G2.com.
The Catalogs and categorizing of products. when looking for things it hinders the searching process Review collected by and hosted on G2.com.
All-in-one platform. Easy hands-on and getting one source of truth for procurement data Review collected by and hosted on G2.com.
It is not easy to have a full picture of all features available in Coupa Review collected by and hosted on G2.com.
I like that it is fairly intuitive and has an aesthetically pleasing user interface. It is similar to the setup of an online ordering platform like amazon so minimizes the amount of training required for the end users Review collected by and hosted on G2.com.
There are some limitations on report customization that can be frustrating to work around. Sometimes I will have to pull multiple reports and try to manually merge the data because the report parameters I want aren't all available Review collected by and hosted on G2.com.
I use Coupa daily, and it's been fairly simple to roll out to all our users and purchasers. It was a hurdle for some less computer literate users, but we found ways around this. It has greatly improved efficiency, with less double handling of items. The storage of invoice and receipt images embedded in the program means we don't have to store them elsewhere, and they're always available to review right on the screen. We don't need paper files anymore. Review collected by and hosted on G2.com.
The main downside of Coupa is the clunky search features. I find the searches difficult to use, and unreliable. It's hard to find things without knowing accurate details, and entering search fields in certain ways. Easy, comprehensive searching using keywords and numbers (such as amounts) would be great. Review collected by and hosted on G2.com.
I like the automation. Sending daily notification to managers to approve invoices and Purchase Requisition. Allowing the purchase requestors to view their orders, invoices and payment status without them having to reach out to accounting for the updates. Setting up customized approval chain and the function of adding additional new approvers. Review collected by and hosted on G2.com.
For now the only issues I have with Coupa is when I set up new international supplier. The remit-to address is not syncing in from NetSuite and you have to manually create the address. Also, when you changed laptop, your 2-Factor authentication needs to be updated but why do you need to lose your "privilege" permission setting when update 2-F. Review collected by and hosted on G2.com.
