--- title: Coupa Reviews meta_title: 'Coupa Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 570 reviews by the users' company size, role or industry to find out how Coupa works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 570 scale: '5' date_modified: '2026-09-28' parent_category: name: Procurement url: https://www.g2.com/categories/procurement ---

Coupa Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the user-friendly interface of Coupa, making it simple to integrate and manage expenses effectively. (59 mentions)
Users appreciate the user-friendly interface of Coupa, making integration and expense management seamless and efficient. (34 mentions)
Users appreciate Coupa's intuitive design, making navigation for purchase requests and approvals seamless for all team members. (29 mentions)
Users commend the efficiency of Coupa, highlighting quick invoice approvals and intuitive tools for streamlined processes. (27 mentions)
Users find Coupa easy to use and search, simplifying the process of creating POs and scheduling reports. (25 mentions)
Users note the missing features in Coupa, leading to challenges with travel expense reporting and card management. (23 mentions)
Users find Coupa's complexity overwhelming due to poor documentation and inconsistent user experience, leading to frustration. (20 mentions)
Users find the learning curve steep for configuration and backend setup, requiring significant training and support. (18 mentions)
Users experience limited functionality with Coupa, facing issues like errors, cost constraints, and restricted booking options. (17 mentions)
Users find Coupa to be not intuitive, with a challenging learning curve and unclear navigation affecting their experience. (17 mentions)

5 Pros or Advantages of Coupa

1. Ease of Use
Users appreciate the user-friendly interface of Coupa, making it simple to integrate and manage expenses effectively.
See 59 mentions

See Related User Reviews

Harish S.
HS

Harish S.

Enterprise (> 1000 emp.)

5.0/5

"Effortless PO Creation and Seamless Reporting"

What do you like about Coupa?

Easy to use and search. Creating a PO is easy from start to finish. I schedule reports to get them on a reoccuring basis

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Coupa (CWP) -Review"

What do you like about Coupa?

I like the option to copy invoices from previous ones, and I also appreciate Supermash, which lets you create new invoice entries directly from the in

2. Features
Users appreciate the user-friendly interface of Coupa, making integration and expense management seamless and efficient.
See 34 mentions

See Related User Reviews

Dhruv S.
DS

Dhruv S.

Enterprise (> 1000 emp.)

4.5/5

"Coupa- A wonderful solution to manage all Expenses and claim reimbursements"

What do you like about Coupa?

I use Coupa - Travel and Expense Solution for 2 purposes, firstly to claim my own reimbursements from the organization, and secondly to get the reimbu

Chandan B.
CB

Chandan B.

Enterprise (> 1000 emp.)

4.5/5

"Great software for vendor management"

What do you like about Coupa?

I like Coupa because of its best management of supplier base and easy tracking of their performance. It's best integration with ERP system is another

3. Intuitive
Users appreciate Coupa's intuitive design, making navigation for purchase requests and approvals seamless for all team members.
See 29 mentions

See Related User Reviews

MM

Minor M.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly Interface with Powerful Procurement & Expense Automation"

What do you like about Coupa?

User-Friendly interface, automation for procurement and expenses processes.

Miguel F.
MF

Miguel F.

Enterprise (> 1000 emp.)

3.5/5

"Practical and Simple App, But Room for More"

What do you like about Coupa?

The practicality of the app. Simple and effective. The easeness of taking pictures of the expenses

4. Efficiency
Users commend the efficiency of Coupa, highlighting quick invoice approvals and intuitive tools for streamlined processes.
See 27 mentions

See Related User Reviews

Harish S.
HS

Harish S.

Enterprise (> 1000 emp.)

5.0/5

"Effortless PO Creation and Seamless Reporting"

What do you like about Coupa?

Easy to use and search. Creating a PO is easy from start to finish. I schedule reports to get them on a reoccuring basis

Dhruv S.
DS

Dhruv S.

Enterprise (> 1000 emp.)

4.5/5

"Coupa- A wonderful solution to manage all Expenses and claim reimbursements"

What do you like about Coupa?

I use Coupa - Travel and Expense Solution for 2 purposes, firstly to claim my own reimbursements from the organization, and secondly to get the reimbu

5. Simple
Users find Coupa easy to use and search, simplifying the process of creating POs and scheduling reports.
See 25 mentions

See Related User Reviews

Harish S.
HS

Harish S.

Enterprise (> 1000 emp.)

5.0/5

"Effortless PO Creation and Seamless Reporting"

What do you like about Coupa?

Easy to use and search. Creating a PO is easy from start to finish. I schedule reports to get them on a reoccuring basis

MM

Minor M.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly Interface with Powerful Procurement & Expense Automation"

What do you like about Coupa?

User-Friendly interface, automation for procurement and expenses processes.

5 Cons or Disadvantages of Coupa

1. Missing Features
Users note the missing features in Coupa, leading to challenges with travel expense reporting and card management.
See 23 mentions

See Related User Reviews

MM

Minor M.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly Interface with Powerful Procurement & Expense Automation"

What do you dislike about Coupa?

Certain reports and features have limited customization options. For example, the purchase order layout.

Rick P.
RP

Rick P.

Mid-Market (51-1000 emp.)

0.0/5

"If you care about your vendors, you shouldn't put them through the awful experience of using Coupa"

What do you dislike about Coupa?

Coupa is without a doubt the worst procurement software I have been forced to use as a vendor in 15+ years of SaaS sales. It's like it was built in t

2. Complexity
Users find Coupa's complexity overwhelming due to poor documentation and inconsistent user experience, leading to frustration.
See 20 mentions

See Related User Reviews

Rick P.
RP

Rick P.

Mid-Market (51-1000 emp.)

0.0/5

"If you care about your vendors, you shouldn't put them through the awful experience of using Coupa"

What do you dislike about Coupa?

Coupa is without a doubt the worst procurement software I have been forced to use as a vendor in 15+ years of SaaS sales. It's like it was built in t

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable"

What do you dislike about Coupa?

The system isn't always user-friendly and can take time to learn. The experience isn't consistent, and vague error messages can slow down troubleshoot

3. Learning Curve
Users find the learning curve steep for configuration and backend setup, requiring significant training and support.
See 18 mentions

See Related User Reviews

Rick P.
RP

Rick P.

Mid-Market (51-1000 emp.)

0.0/5

"If you care about your vendors, you shouldn't put them through the awful experience of using Coupa"

What do you dislike about Coupa?

Coupa is without a doubt the worst procurement software I have been forced to use as a vendor in 15+ years of SaaS sales. It's like it was built in t

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable"

What do you dislike about Coupa?

The system isn't always user-friendly and can take time to learn. The experience isn't consistent, and vague error messages can slow down troubleshoot

4. Limited Functionality
Users experience limited functionality with Coupa, facing issues like errors, cost constraints, and restricted booking options.
See 17 mentions

See Related User Reviews

Verified User
C

Verified User

Enterprise (> 1000 emp.)

4.0/5

"User friendly software"

What do you dislike about Coupa?

Current limitations on automation and lack of support chatbot or AI agents

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Coupa Core can digitize your procurement process"

What do you dislike about Coupa?

Lack of adaptability of add-on modules.

5. Not Intuitive
Users find Coupa to be not intuitive, with a challenging learning curve and unclear navigation affecting their experience.
See 17 mentions

See Related User Reviews

Harish S.
HS

Harish S.

Enterprise (> 1000 emp.)

5.0/5

"Effortless PO Creation and Seamless Reporting"

What do you dislike about Coupa?

UI needs a little bit of attention. Its not very intuitive like SAP

Rick P.
RP

Rick P.

Mid-Market (51-1000 emp.)

0.0/5

"If you care about your vendors, you shouldn't put them through the awful experience of using Coupa"

What do you dislike about Coupa?

Coupa is without a doubt the worst procurement software I have been forced to use as a vendor in 15+ years of SaaS sales. It's like it was built in t

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Heidi B.
HB
Heidi B.
Senior Accounting Manager
Mid-Market (51-1000 emp.)
"Coupa has been a quality procurement system for our company."
4/5
What do you like best about Coupa?

Coupa is very user friendly for me. It is also a great system of record for us as all invoices are held there. It has also integrated pretty seamlessly for the most part into our ERP. Review collected by and hosted on G2.com.

What do you dislike about Coupa?

Sometimes Coupa can be a little clunky. For example, if an approver in an approval workflow leaves your company and no longer has access to Coupa, then the approval workflow moves to "admin" and a system admin must fix it. Additionally, the number of notifications from Coupa are extremely voluminous. Given the volume of notifications I receive, it would be good to only be notified for those that truly require action, or a comment. Review collected by and hosted on G2.com.

RL
Robert L.
Enterprise (> 1000 emp.)
"Coupa is a valuable financial tool"
5/5
What do you like best about Coupa?

Coupa is a reliable cloud software, with good security measures. It has different functionalities, such as entering and approving purchase orders, receiving invoices, and making payments based on their terms. The ability to manage the companies' payables and cash flow in one place is extremely valuable. Review collected by and hosted on G2.com.

What do you dislike about Coupa?

Getting purchase orders in the system and matched can sometimes be a very manual process and lead to errors Review collected by and hosted on G2.com.

ML
Marion L.
Senior manager Indirect Procurement IT and professional services ENA
Enterprise (> 1000 emp.)
"Long learning curve for user but great tool when understood"
4/5
What do you like best about Coupa?

All in-one solution

Integrated DOA

reporting visibility Review collected by and hosted on G2.com.

What do you dislike about Coupa?

supplier creation is difficult

no esg criteria

search of po or requests can be difficult

different supplier name in Orders or invoices populated by reports Review collected by and hosted on G2.com.

PT
Pawel T.
International Coupa Coordinator
Enterprise (> 1000 emp.)
"Ease of working in Coupa"
5/5
What do you like best about Coupa?

Views that can be created in the system facilitates user experience Review collected by and hosted on G2.com.

What do you dislike about Coupa?

From an Admin perspective it's sometimes difficult to find a relevant information even on the Compass portal Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"Coupa .. Game changer!"
5/5
What do you like best about Coupa?

Coupa is a cohesive well thought out and evolving platform that handles a variety of procurement related functions. Review collected by and hosted on G2.com.

What do you dislike about Coupa?

As great as the tools are I wish there was an easier way to build requisitions from pdf quotes from a supplier. Review collected by and hosted on G2.com.

LB
Lucie B.
Accountant - Analyst
Enterprise (> 1000 emp.)
"Coupa experience"
4.5/5
What do you like best about Coupa?

during my work I have to log in to various systems, but I can manage everything in Coupa, including paid Review collected by and hosted on G2.com.

What do you dislike about Coupa?

missing mutation to the Czech language, it could speed up my work Review collected by and hosted on G2.com.

Sónia P.
SP
Sónia P.
Invoice to Pay manager
Enterprise (> 1000 emp.)
"Unique"
4/5
What do you like best about Coupa?

Covers a lot of financial aspects and provides a lot of reporting. Review collected by and hosted on G2.com.

What do you dislike about Coupa?

Still a bit tricky when it comes to accurate invoicing and making sure all information inputted by the supplier is correct Review collected by and hosted on G2.com.

Stephen B.
SB
Stephen B.
Supply Chain Manager
Mid-Market (51-1000 emp.)
"Opportunities to share your Coupa story and learn"
5/5
What do you like best about Coupa?

I would say streamlining your P2P process Review collected by and hosted on G2.com.

What do you dislike about Coupa?

I would say the vendor onboarding with SIM Review collected by and hosted on G2.com.

Ariese P.
AP
Ariese P.
Enterprise (> 1000 emp.)
"Procurement Operations"
5/5
What do you like best about Coupa?

I like the clean visual and user friendly layout Review collected by and hosted on G2.com.

What do you dislike about Coupa?

Some of the changes make it more challenging to work through than easier. Review collected by and hosted on G2.com.

Francisco O.
FO
Francisco O.
Accounts Payable Supervisor
Enterprise (> 1000 emp.)
"Most intuitive out there"
5/5
What do you like best about Coupa?

That is always improving their modules to meet the customer needs and suggestions Review collected by and hosted on G2.com.

What do you dislike about Coupa?

Sometimes takes a little while for changes Review collected by and hosted on G2.com.
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