# Coupa Reviews **Vendor:** Coupa Software **Category:** [Purchasing Software](https://www.g2.com/categories/purchasing-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 569 ## About Coupa Point solutions are pointless: spend smarter with the leading spend management platform built for companies like you. The Coupa platform allows you to take control of your spend and position your business for resilience and growth. Start your spend management practice with the areas that are most important to your business today, and grow on the platform as your needs change. Gain unparalleled control and visibility by having a single source for all your spend management needs. -Requests and Approvals: Centralize and manage requests of all shapes and sizes. Coupa provides an intuitive, user friendly guided buying experience that makes it easy for your employees to find the things they need and also ensure that their requests get to the right approvers. -Invoices and Expenses: Automate and scale your Accounts Payable with our industry-leading AP automation solution, which delivers multi-level automated invoice validation, dynamic approval workflows, and full mobile access. -Vendor Management: Integrated vendor onboarding and management solution helps vendors self service and eliminates the silos between vendor management and Accounts Payable. -All Payments. One Place: Our fast, secure, global payments platform enables you to maximize your rebate and working capital and automate reconciliation. Coupa integrates easily with your ERP so you can accelerate financial processes, ensure compliance and control spend by giving everyone in your organization a unified and easy way to make smarter purchases and get more from their budgets. Get real, measurable value from spend that’s unobtainable from your ERP system alone. ## Coupa Pros & Cons **What users like:** - Users find Coupa **easy to use** , appreciating the fast navigation and single-screen detail visibility for improved control. (24 reviews) - Users appreciate the **intuitive interface** of Coupa, enhancing ease of use and streamlining procurement processes. (13 reviews) - Users value Coupa's **user-friendly interface and automation** , making procurement and expenses easy to manage efficiently. (12 reviews) - Users enjoy Coupa's **user-friendly interface** , enabling easy navigation for purchase requests, expense reports, and approvals. (11 reviews) - Users praise Coupa for its **user-friendly interface** , making it easy to navigate and enhancing spending control. (11 reviews) - Automation (10 reviews) - Users appreciate the **efficiency** of Coupa, enjoying fast navigation and streamlined processes for tracking and managing expenses. (10 reviews) - Simplicity (9 reviews) - Time-saving (9 reviews) - Easy Navigation (8 reviews) **What users dislike:** - Users find Coupa's interface **not user-friendly** , with inconsistent navigation and time-consuming processes for simple tasks. (12 reviews) - Users find the **learning curve steep** , as the system can be complicated and time-consuming to navigate effectively. (11 reviews) - Users find **difficult navigation** in Coupa frustrating, as it complicates access to invoices and other details. (10 reviews) - Users find the **poor interface design** of Coupa challenging, favoring the web version for better usability. (10 reviews) - Users find the **UX improvement** necessary due to outdated graphics and complex reporting features. (10 reviews) - Users find Coupa's **complexity** frustrating, as it requires significant time and effort to learn and navigate effectively. (9 reviews) - Users dislike the **missing features** , wishing for more customization and faster processes in Coupa. (9 reviews) - Users find **limited customization** in Coupa frustrating, complicating navigation and reducing effectiveness for vendors and admins. (8 reviews) - Complex Interface (7 reviews) - Not Intuitive (7 reviews) ## Coupa Reviews ### 1. Coupa is dying and they know it. Dreadful software **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Coupa?** Provides some basic workflow tools and is connected in to ecosystem providers like amazon. approval workflows are rigid and inflexible, but reliable **What do you dislike about Coupa?** Where to start! This is a completely mediocre product whose UI is stuck in 2008 and with no functionality innovation in the past 5 years. Since going private under Thoma Bravo they have given up on any semblance of innovation and are now years behind their peers. Absolutely zero AI or intelligence embedded - cannot even do basic PO to invoice matching in any reasonable way. Software is highly inflexible and requires you to change your business process for Coupa, rather than fueling your business. commercial terms are exploitive because they know they are hanging on for dear life. If you are a customer, be proactive and get off before your next renewal. If you are looking at it, save the time and stop now **What problems is Coupa solving and how is that benefiting you?** Coupa makes our AP teams very slightly more productive. But frankly, we could easily do what coupa does with +1-2 FTEs at a much lower expense. Certainly we could do the work with agents and a basic workflow tool. ### 2. Intuitive and Efficient, but Improvement Needed in Purchase Orders **Rating:** 4.0/5.0 stars **Reviewed by:** Felipe Z. | Agente de seguros, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Coupa?** I like the simple and intuitive management of purchase orders in Coupa and its history for performing specific searches. The integration with Slack and email for notifications is a great help to stay on top of updates. I also found that the initial setup was very simple. **What do you dislike about Coupa?** Receiving purchase orders is a bit tedious, and generally canceling the receipt of a purchase order is a bit more complicated. Additionally, modifying the amounts and quantities of a purchase order generates an error that completely invalidates that order. **What problems is Coupa solving and how is that benefiting you?** I use Coupa to manage purchase orders and schedule invoice payments, improving efficiency with an intuitive interface and helpful notifications. ### 3. Effortless Invoice Management with Coupa **Rating:** 4.5/5.0 stars **Reviewed by:** Kim P. | Assistant Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Coupa?** I use Coupa for uploading invoices to our Customers. I appreciate the supplier portal that lets our business view and track the progress of invoice approval and expected payment dates without needing email replies. I find it easy to use for matching our Invoices with Customer Purchase Orders. I also enjoy that I can export a complete history of uploaded invoices to a particular customer for my reporting needs. The initial setup was very easy. **What do you dislike about Coupa?** There is nothing i don't like about the Coupa Supplier Portal **What problems is Coupa solving and how is that benefiting you?** I use Coupa to upload invoices, track approvals, and expected payment dates, reducing email reliance. It's easy to match invoices to purchase orders and export invoice history for reporting. ### 4. Coupa (CWP) -Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Coupa?** I like the option to copy invoices from previous ones, and I also appreciate Supermash, which lets you create new invoice entries directly from the inbox. **What do you dislike about Coupa?** I dislike the format. It's a little bit outdated, and while they're changing it in the invoice tab, other tabs still have the previous format. **What problems is Coupa solving and how is that benefiting you?** Coupa is an excellent tool for organizing all of a company's expenses. Each expense can be coded to the specific department that is responsible for it, ensuring there is always a clear understanding of which department is utilizing each expense. As an accounts payable representative, I find it much easier to submit and track invoices using this system. ### 5. Effortless PO Creation and Seamless Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Harish S. | SME / Trainer - Enterprise Asset / Facilities Mgt, & Industrial Materials, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Coupa?** Easy to use and search. Creating a PO is easy from start to finish. I schedule reports to get them on a reoccuring basis **What do you dislike about Coupa?** UI needs a little bit of attention. Its not very intuitive like SAP **What problems is Coupa solving and how is that benefiting you?** COUPA is THE GO TO system for all procurement operations. It is contract management and Purchase ordering. We generate about 220,000+ POs every year across multiple accounts ### 6. Safe and Trackable, but Repetitive Entry and Change Orders Need Smoother Malbek Sync **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Coupa?** I like that it’s a safe, trackable platform with a well-defined approval chain, and that I can easily see the status. It’s also easy to find requisitions and POs, and it has the ability to extract data into an Excel spreadsheet. **What do you dislike about Coupa?** Sometimes I have to enter the same information multiple times. Also, when I submit a change order, it isn’t automatically fed into Malbek (contracts). **What problems is Coupa solving and how is that benefiting you?** The ability to connect with the contracting platform (Malbek) makes it easier to link contracts to POs, as well as track invoices and expenditure. ### 7. Hassle-Free Purchase Orders and Approvals with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel D. | Jnr Cyber Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Coupa?** Hassle free way to raise purchase orders and gather approval, allowing for punchouts from the home interface, integrating with finance systems and supplier portals, **What do you dislike about Coupa?** Somtimes it runs slow depending on what you are loading into the system, **What problems is Coupa solving and how is that benefiting you?** PO Generation and approvals alongside management of invoices allowing streamline request process for new orders ### 8. Powerful Spend Management with a Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Jacup J. | Factory worker, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Coupa?** The visibility and control it gives me over spend I can easily track purchases approvals invoices and expenses all in one place instead of juggling multiple systems or spreadsheets The automation saves a lot of time things like 3 way matching and expense approvals move smoothly and I don’t have to chase people down **What do you dislike about Coupa?** the system can feel slow and clunky at times especially when navigating between modules or uploading receipts through the mobile app It’s powerful but not always the most seamless experience Also some suppliers find the portal confusing which sometimes delays transactions on their end **What problems is Coupa solving and how is that benefiting you?** Coupa is solving the problem of disorganized spend management Before using it tracking purchases approvals invoices and expenses was scattered across emails spreadsheets and multiple systems which was time consuming and prone to errors Now everything is centralized in one platform giving me full visibility and control over spending This benefits me by saving time reducing mistakes and improving accountability The automated workflows and clear reporting also help me make smarter decisions and spot opportunities to save money ### 9. Coupa’s User-Friendly UI Makes Daily Work Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurav K. | Enterprise Licensing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Coupa?** I really like Coupa’s UI—it’s very user-friendly, and I use it daily in my role. **What do you dislike about Coupa?** I don’t dislike it, but as an improvement, the Coupa team could enhance the interface and make it more user-friendly, because sometimes it’s tough to navigate. **What problems is Coupa solving and how is that benefiting you?** It helps us raise requests, manage the approval flow, and generate reports. Without Coupa, we can’t place a single order. ### 10. Easy Bulk Procurement for Amazon Launches **Rating:** 5.0/5.0 stars **Reviewed by:** Raqib Q. | Amazon Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Coupa?** Easy procurement system that allows me to buy what i need in bulk order for amazon launch **What do you dislike about Coupa?** Restrictive in terms of PO approvals and getting the right stakeholders to approve requisition. **What problems is Coupa solving and how is that benefiting you?** Convenient method of purchasing resources both non inventory and end user equipment ### 11. User-Friendly Interface with Powerful Procurement & Expense Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Minor M. | Senior Procurement Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Coupa?** User-Friendly interface, automation for procurement and expenses processes. **What do you dislike about Coupa?** Certain reports and features have limited customization options. For example, the purchase order layout. **What problems is Coupa solving and how is that benefiting you?** Tracks all company spend in real-time, across departments and suppliers. Automates purchase requests, approvals, and expense submissions. ### 12. Streamlined Approval Chains with Strong Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil N. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Coupa?** Approval chains and integration capability. **What do you dislike about Coupa?** Having to create a new form for every add-on field is inconvenient and slows things down. **What problems is Coupa solving and how is that benefiting you?** It brings the Supplier, AP, and Finance teams together in one integrated workflow. ### 13. If you care about your vendors, you shouldn't put them through the awful experience of using Coupa **Rating:** 0.0/5.0 stars **Reviewed by:** Rick P. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Coupa?** Nothing - there are no redeeming qualities **What do you dislike about Coupa?** Coupa is without a doubt the worst procurement software I have been forced to use as a vendor in 15+ years of SaaS sales. It's like it was built in the early 2000's and hasn't been updated since. It is NOT user friendly and NOT intuitive for a vendor submit a simple invoice to be paid. Every company considering using Coupa for the procurement process needs to know how painful of an experience they are creating for their vendors. **What problems is Coupa solving and how is that benefiting you?** Absolutely none - it's creating problems for me. ### 14. Works great but some bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Zeshan A. | Mid Market Business Development - Uber For Business, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Coupa?** Easy to expense items for employees and create reports **What do you dislike about Coupa?** Not many integrations with third parties **What problems is Coupa solving and how is that benefiting you?** Able to expense items easily ### 15. Easy Processing in Coupa - A time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal S. | Accounts Payable Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2026 **What do you like best about Coupa?** Processing in Coupa is very easy, and I can view all the details on a single screen. **What do you dislike about Coupa?** There isn’t much I dislike about Coupa, except for the loading time, which can feel a bit slow at times. **What problems is Coupa solving and how is that benefiting you?** COUPA solves my laziness as everytime I hate to change to my invoices page and the processing page ### 16. Practical and Simple App, But Room for More **Rating:** 3.5/5.0 stars **Reviewed by:** Miguel F. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Coupa?** The practicality of the app. Simple and effective. The easeness of taking pictures of the expenses **What do you dislike about Coupa?** The User experience is a bit poor and outdated **What problems is Coupa solving and how is that benefiting you?** The need of uploading expenses tickets to be paid back my work expenses ### 17. Coupa: Making Work Spending as Easy as Online Shopping. **Rating:** 4.5/5.0 stars **Reviewed by:** Ellice H. | Senior Internal Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Coupa?** I love how user-friendly Coupa is; it makes buying things for work feel easy. Everything from creating a purchase request to submitting an expense report is straightforward and all in one system. **What do you dislike about Coupa?** There are multiple requirements and back and forth being sent when submitting an expense report. Wish it was more streamlined and simplified when finding reasons why it was rejected, how to mitigate, felt that at times I was searching for the answer. **What problems is Coupa solving and how is that benefiting you?** Coupa is solving the business expense management side with seamless payment reimbursement and fill out work. ### 18. Coupa - making expenses easy! **Rating:** 4.0/5.0 stars **Reviewed by:** Griffin K. | Technical Services Engineer , Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Coupa?** Coupa is able to handle both complex and simple tasks which provides a variety of uses depending on the size of your business. I primarily used this to track receipts and request payouts for business trips, purchases, and stipends. If I used my purchasing card, the purchase would auto populate which was great for visibility to my managers and for my own knowledge. Great product overall! **What do you dislike about Coupa?** The mobile interface was not ideal, I preferred to use the web version for ease of use. At first it took me a bit to wrap my head around navigating the program, but it was still relatively quick to learn and pick up when I needed it. **What problems is Coupa solving and how is that benefiting you?** Well it is solving multiple problems across the org, which is what is great about Coupa, there are functions that relate to our finance and AP teams that I don't even touch, but it helps streamline financial payouts and processing across the board. I know a lot of teams heavily rely on it much more than I do, but while using the product I have enjoyed the simplification it provides for users like me. ### 19. Best product to use **Rating:** 5.0/5.0 stars **Reviewed by:** Vaibhav N. | SCM Specialist Professional-Purchase (Sourcing, Strategies Implementation & Supplier Management), Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Coupa?** Coupa excels at providing a user-friendly and highly intuitive interface for managing procurement, expenses, and invoicing. One of the best aspects is its ability to centralize and streamline spend-related processes, making it easier for teams to enforce compliance, track budgets, and make informed purchasing decisions. The built-in analytics and dashboards are especially powerful, offering real-time visibility into spending trends and opportunities for cost savings. **What do you dislike about Coupa?** While Coupa is generally intuitive, some areas—particularly around configuration and backend setup—can be complex and require significant administrative training or vendor support. The flexibility in workflows and approval chains is powerful but can become cumbersome if not well-managed, especially in large organizations with layered approval processes. **What problems is Coupa solving and how is that benefiting you?** Coupa is solving several key problems related to spend management, procurement efficiency, and compliance ### 20. Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Coupa?** Coupa makes is much easier to submit and track invoices in one centralized system. It gives clear visibility to timesheets, order submittals, and ensures compliance. **What do you dislike about Coupa?** The system isn't always user-friendly and can take time to learn. The experience isn't consistent, and vague error messages can slow down troubleshooting. **What problems is Coupa solving and how is that benefiting you?** It helps us stay compliant with client requirements by standardizing hoe information is entered and approved. ### 21. It’s been very long using this **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2024 **What do you like best about Coupa?** I used to work coups earlier it was very great tool erp for accountability I love to use this very easy to learn and navigate **What do you dislike about Coupa?** Nothing as such going good so far I don't have anything in my mind **What problems is Coupa solving and how is that benefiting you?** Yes it's benefits to recording accounting entries and best tool use going smooth transition I was frequently using this tool past 2years back. Account payable process work very smoothly in this all transaction, invoice will be easily recorded ### 22. Great software for vendor management **Rating:** 4.5/5.0 stars **Reviewed by:** Chandan B. | Inventory Analyst, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2025 **What do you like best about Coupa?** I like Coupa because of its best management of supplier base and easy tracking of their performance. It's best integration with ERP system is another advantage. **What do you dislike about Coupa?** We struggled to integrate a supplier once and even the customer support was not able to help immediatley. **What problems is Coupa solving and how is that benefiting you?** The supplier spend analysis is a huge plus with Coupa. It is easy to find everything at one place and export the data required in easy steps. I like handling the contract in this application which feels hassle free as we used to just use the SharePoint before which was really difficult to track the expired contracts. ### 23. Best and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Trishala P. | Buying Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Coupa?** Coupa is designed with ease of use in mind, which helps increase adoption across teams. Even non-technical users can navigate purchase requests, expense reports, and approvals easily. The platform uses AI and community intelligence to suggest ways to save money—such as flagging off-contract spending or identifying preferred vendors. **What do you dislike about Coupa?** Rolling out Coupa across global or large enterprises can be complex and time-consuming. Coupa is highly configurable but not easily customizable beyond its standard framework. **What problems is Coupa solving and how is that benefiting you?** Coupa is designed to solve a broad set of spend management challenges for organizations, helping finance, procurement, and operations teams better control and optimize how money is spent. ### 24. Useful tool for TPRM **Rating:** 4.5/5.0 stars **Reviewed by:** Catalin T. | Information Security Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Coupa?** The fact that you can calculate the inherent risk from the beginning of contracting, and after that you know for sure if the vendor is good or not for you. Based on the inherent risk you can send the proper questionnaire which is really useful. **What do you dislike about Coupa?** By default, Coupa doesn't have so many interesting feels, so basically you have do request it directly to Coupa to develop it for you. **What problems is Coupa solving and how is that benefiting you?** Look at the competitors and adapt ### 25. My experience with Coupa Tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Dilip D. | Senior Consultant - Salesforce, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Coupa?** I have been using Coups for alomst 3 years. It is very User friendly and simple to use. The way it is implemented is very User friendly and it can be integrated with other tools as well. **What do you dislike about Coupa?** To claim any travel expense, we need to create a report and submit. For that first we need to click on "Travel & Expenses" button which is placed at the top of the page. This button is not highlighted and this is not made with bold font. So User doesn't think that this is a button that he/she needs to click on to proceed further. This is the only observation I had. **What problems is Coupa solving and how is that benefiting you?** Usually I use this tool to claim expesense such as Internet bill, travel expense and so on. ### 26. I loved Coupa **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Coupa?** I’ve purchased a lot from person vendors and it makes it difficult to keep up with everything. I really like that it can all be in one place, so you don’t have to go searching for hours. On Coupa you can look it up and find the vendor within seconds. One of my favorite features on Coupa is the invoicing. It takes no time to verify that the order was created, shipped and received. **What do you dislike about Coupa?** There really wasn’t anything to dislike on the Coupa end. I just wished my job would have added more vendors **What problems is Coupa solving and how is that benefiting you?** Coupa is sloving the hassle of finding products, keeping track of invoices, having communication with vendors, having the same view as vendors. ### 27. Coupa **Rating:** 4.5/5.0 stars **Reviewed by:** NEELESH M. | Management Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Coupa?** I am working currently coupa finance . Very easily and systematic **What do you dislike about Coupa?** No No. very haramful coupa software and usefull **What problems is Coupa solving and how is that benefiting you?** Yes , first fall not any issue of coupa, because already PO, invoice , GR and routing system one frame ### 28. A simple P2P tool with good UI and multiple features and modules **Rating:** 4.0/5.0 stars **Reviewed by:** Brish Bhan V. | Head of APAC Sourcing, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Coupa?** PR-PO module is quite simple UI is good Supplier search, Invoice search etc. are good. **What do you dislike about Coupa?** Contract module offered under Sourcing needs to be improved. It does not have many features. **What problems is Coupa solving and how is that benefiting you?** With its simple UI, the adoption in the organisation i shigh which helps in making the P2P process more compliant. ### 29. Coupa for researchers **Rating:** 4.0/5.0 stars **Reviewed by:** Peter E. | Research fellow, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Coupa?** Ease to find items to purchase using the search tool **What do you dislike about Coupa?** Not all items are available in the search bar **What problems is Coupa solving and how is that benefiting you?** Independence to purchase without the middle man ### 30. I provide Coupa Access to third party vendors. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Coupa?** The simple and intuitive way of providing Legal Entities and Plant codes to the Coupa Access of identities. **What do you dislike about Coupa?** There is no way to extract the Coupa Access of individual identities. **What problems is Coupa solving and how is that benefiting you?** Coupa helps with supplier relationships with third party vendors. ### 31. Corporate online shopping **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Coupa?** Easy to use Easy to manage vendors User friendly GUI **What do you dislike about Coupa?** Nothing So far everything feature is top notch **What problems is Coupa solving and how is that benefiting you?** It is easy platform for corporate employees ### 32. Extrmely Difficult to Use **Rating:** 0.0/5.0 stars **Reviewed by:** Janine Dukes 1. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Coupa?** Honsetly I can not find one thing I can say positive about this software. Even working with customer support I still could not get an account registered. **What do you dislike about Coupa?** From the supplier side this is the most diffult software I have ever used. I've been doing billing for 20+ years and work with many plaforms. Coupa makes it nearly impossible to register your account . I spent over an hour with Coupa support and still could not get the program to work. I had to contact the client and have them complete the set-up on thier end. **What problems is Coupa solving and how is that benefiting you?** Not doing anyhing to help the vendor. ### 33. Great features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Coupa?** Integrates well others apps and allows us to keep track of all of purchases in the procurement process. **What do you dislike about Coupa?** To access invoices or specific details it gets complicated. **What problems is Coupa solving and how is that benefiting you?** It’s solving the any missing issues that occur within the procurement process and allows all departments to be on the same page. ### 34. typical design issue for professional services **Rating:** 0.0/5.0 stars **Reviewed by:** Jing W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Coupa?** can do the invoicing, PO etc. Yes, it has the functions you want. **What do you dislike about Coupa?** As supplier, I think the web is poorly designed. Here are some of them: 1. You got kicked off every 10min and you have to refill all the info afterwards. At least you should auto save the filled contents. 2. The format verification is missing, so accounting can't continue if your address is 123 street #101 or 123 ST STE 101. And if that happens, you must withdraw your request and re submit. 3. Every time you have to re register for a new client, which took at least 2 hours. 4. The UI is confusing. Too many notices and warnings. For example, you will get the same notice every single time you log in. **What problems is Coupa solving and how is that benefiting you?** too many functions in a small are, slow and laggy. ### 35. Props **Rating:** 5.0/5.0 stars **Reviewed by:** Shah T. | Estimation and bar bending , Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Coupa?** Great culture and solutions that create real sustainable measures value for large and small **What do you dislike about Coupa?** Nothing much everything so far now I liked about its features **What problems is Coupa solving and how is that benefiting you?** Mainly problems of ineffective and uncontrollable spending within business ### 36. User friendly software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Coupa?** Intuitiveness and ease of use. Simple and easy to understand user interface. **What do you dislike about Coupa?** Current limitations on automation and lack of support chatbot or AI agents **What problems is Coupa solving and how is that benefiting you?** Creating streamlined processes and robust work flows ### 37. It seems similar to bill.com **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Coupa?** It allows many options in order to be system focused on accounts payable. **What do you dislike about Coupa?** The graphics look old and the software integration could use some improvement **What problems is Coupa solving and how is that benefiting you?** To account for expenses and to allow us to budget for certain expense categories. ### 38. Straightforward and user friendly interface **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Coupa?** Procurement capabilities are scalable for firms of any size. **What do you dislike about Coupa?** Set up can be cumbersome and time consuming **What problems is Coupa solving and how is that benefiting you?** Procurement process flow with integration to ERP ### 39. Coupa Review (from the Perspective of a Procurement Specialist) **Rating:** 4.0/5.0 stars **Reviewed by:** Sunny E. | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Coupa?** I really like utilizing the Analytics sectoin of Coupa. It took awhile to get the hang of, but there is an abundance of categories, filters, etc. to choose from, in order to streamline it for my organization. I'm also able to pull raw data from variants I have built in Requests, Invoices, Suppliers, etc. in order to ensure that my tiles and dashboards have been set up correctly. **What do you dislike about Coupa?** I do not feel like there is enough support related to catalogs and cXML invoicing. I would like for there to be a better way to have it made public which suppliers offer catalogs (not just the Coupa Advantage suppliers). **What problems is Coupa solving and how is that benefiting you?** Coupa has been beneficial lately in giving customers the option to have a more guided experience, where the "Write a Request" button used to be. We will be utilizing this to tie policies and links to, so that the experience is easier for the end users. This will end up aving them time and encouraging them to use the system more often, and with more confidence. ### 40. Still pretty new, finding my way around it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Coupa?** I work in SIM daily so having a place for all our vendors is nice. The system is user friendly and the modules integrate well together. I wish we had more. We use P2P, SIM, invoicing. Implementing SIM once the vendor has entered their information works very well and the integration to SAP is nice. **What do you dislike about Coupa?** The vendor has a difficult time navigating the system which is frustrating. They get lost tryng to get to our form sometimes as Coupa has many screens they want information from our vendor. I also don't like the way these Coupa screens appear as though we are asking for the information. This is makes it confusing and ethically questionable to the vendor who is asking for what. My only experience with Customer Support is I have referred a vendor use them when they had a question and all they did was refer them back to me. **What problems is Coupa solving and how is that benefiting you?** I'm still new so not really sure on this. I do not have them working on anything specific at this time. ### 41. Great for convience, Reporting and system linking could use some work. **Rating:** 3.0/5.0 stars **Reviewed by:** Kaylan T. | Purchasing Control Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Coupa?** Coupa, really streamlines the process and really takes the pressure off having an employee to maintain the whole system. You only have to locate items once you have linked in the vendor as once the order is approved the PO is cut and automatically sent out. **What do you dislike about Coupa?** Reporting is somewhat difficult to tailor to your needs as what we need requires elements from Requisition/Orders and the Inventory side. Due to this you cannot just schedule a report to be sent out, there ends up being manual work required. Also just looking at what hasn't been received isn't effective when taking into account the service PO's. Those PO's are an invoice approval not a receipt and I have yet to find a way to track what has and has not been completed in the system. We also have issues linking new system and old and utilizing the items for ordering section effectively. **What problems is Coupa solving and how is that benefiting you?** The delay in ordering while waiting on the buyer to get to your email, the delay in approvals, the delay in going back and ordering once approved, and allowing greater visibility of the process. ### 42. S2P complete experience **Rating:** 5.0/5.0 stars **Reviewed by:** Synara R. | Lead Applications Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Coupa?** I like to have the whole S2P experience in Coupa, from sourcing and contracting down to invoicing. The tool feels very easy and user friendly to use. **What do you dislike about Coupa?** I've had a lot of user complaints about the sourcing functionalities, and also the SIM forms and Risk modules are not very easy or intuitive to configure as an Admin. Especially the Risk module requires more knowledge than all, so if someone comes from no Coupa background is almost impossible to become a CRA expert like it's possible with the other modules. **What problems is Coupa solving and how is that benefiting you?** Sourcing issues should be prioritized since it highly impacts the S2C users. Furthermore, easier functionalities for process Automator should be focused on. ### 43. A great tool for data collection, accounts and cash flow management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Coupa?** Treasury section, which includes sections for loan management, interest calculations, the ability to link several companies within one tool. Clear reports, cash-flow and payment via SWIFT, a huge advantage! **What do you dislike about Coupa?** Sync between Coupa Core and Coupa Treasury, sometimes it goes not so well. **What problems is Coupa solving and how is that benefiting you?** Collecting data from every companies one one place. Not anymore using excel sheets, sharepoint, etc. ### 44. Perfect solution particularly in situations where there is none yet **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias B. | Purchasing Manager & Global Coupa Rollout Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Coupa?** Coupa offers a solution to procurement synergies and processes for a business that so far does not have a common approach to this, and their solution is really good both from a user experience as well as an adminstration perspective. **What do you dislike about Coupa?** It is a somewhat hard sell but that is mostly due to process change reluctancy. **What problems is Coupa solving and how is that benefiting you?** A lack of a common system among a multitude of different business units / charts of accounts, Coupa provides a common approach and allows for gathering of data. ### 45. Next Level Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Coupa?** Coupa is an extremely robust platform that will help mature and take your business to the next level. Thier P2P system is very user friendly and customizable. **What do you dislike about Coupa?** The SIM has been very challenging to implement and we had some tough few months. Hardest part is to get the suppliers on board. It has smoothed out now. Also, since not all of our company has licenses, we cannot include them in Sourcing events so we have to send them responses and messages manually outside of the system. **What problems is Coupa solving and how is that benefiting you?** Sourcing module for company to utilize and all events in one place ### 46. Amazing and realy inspiring experience **Rating:** 5.0/5.0 stars **Reviewed by:** Inese B. | Procurement Administration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Coupa?** Easy user interface, logical configuration and convenient system maintenance **What do you dislike about Coupa?** The support tickets could be adressed faster and with more involvement - sometimes the answers are really vague, not really addressing the issue/question submitted. **What problems is Coupa solving and how is that benefiting you?** Spend visibility, contract repository, supplier management ### 47. Easy expense management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2024 **What do you like best about Coupa?** Simplicity of the workflow Ability to have conversation over a expense report Approval workflows works well and easy to setup **What do you dislike about Coupa?** Interface looks like an old application. Interface is not very user friendly. New users might get confused while navigating through the product. **What problems is Coupa solving and how is that benefiting you?** Expense reporting, tracking and approvals. ### 48. Coupa treasury - Lukas Kruml **Rating:** 5.0/5.0 stars **Reviewed by:** Lukas K. | Risk Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Coupa?** The best thing is to have all data in one system. And connection between them on online basis. **What do you dislike about Coupa?** Little bit historical interface which is sometimes a bit confusing to controll and not always user friendly but that is cost of complexity of the system **What problems is Coupa solving and how is that benefiting you?** Coupa is for us great solution as one data Room for many companies in the group. And od course connection between individual modules to ensure to analyse our data more effeciently. ### 49. I am an admin with 7 years of experience in Coupa **Rating:** 5.0/5.0 stars **Reviewed by:** Darren R. | Coupa systems admin, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Coupa?** It drives user interaction and adoption and can be tailored to specific company's needs. Additionally, Coupa listens to their customers. **What do you dislike about Coupa?** One thing I dislike about Coupa is How long it takes to change certain things that are definitely a pain point and have been addressed in Community. Also, the pointless enhancements that make no change and are not synchronized across the platform. For example, making the hover over not clickable on some objects but making it hover then click on others. **What problems is Coupa solving and how is that benefiting you?** Driving spend to one platform and assisting with supplier on boarding and invoice efficiency. ### 50. Coupa keeps our reimbursements in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Coupa?** Coupa allows us to submit our receipts for off-sites or company events to be reimbursed for. It is easy to use, with drag and drop uploading and you can easily see the progress of your request. **What do you dislike about Coupa?** It takes a few days to be reimbursed, but this is due to internal people needing to double check each request. **What problems is Coupa solving and how is that benefiting you?** Coupa helps my org keep track of who is spending what on company stipends. It allows me to easily upload my expenses for reimbursement, in a stress free and easy way! ## Coupa Discussions - [Can Coupa Expenses users create and submit full expense reports on their mobile phone?](https://www.g2.com/discussions/mobile-app-d036c38f-f906-4552-adb8-f68af52de358) - 1 comment, 2 upvotes - [Does Coupa support corporate cards?](https://www.g2.com/discussions/corporate-cards) - 1 comment, 2 upvotes - [We are a multinational company. Can Coupa support our needs in different countries and locations around the world?](https://www.g2.com/discussions/4923-international-support) - 1 comment, 2 upvotes - [Can Coupa Expenses Integrate with Travel Management Tools?](https://www.g2.com/discussions/travel-management) - 1 comment, 2 upvotes - [Is coupa an ERP system?](https://www.g2.com/discussions/is-coupa-an-erp-system) - 1 comment - [View Coupa pricing details and edition comparison](https://www.g2.com/products/coupa-software-coupa/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+16%3A18%3A45+-0500&secure%5Bsession_id%5D=2c887271-49fb-403b-a73f-8a1061372ac4&secure%5Btoken%5D=9d994660b34e9a54b048f0aa0c87bc62ab6f6ec991309fd5caa3df0612daf817&format=llm_user) ## Coupa Integrations - [Able by Bullhorn](https://www.g2.com/products/able-by-bullhorn/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [IBM Maximo Application Suite](https://www.g2.com/products/ibm-maximo-application-suite/reviews) - [IBM Maximo IT](https://www.g2.com/products/ibm-maximo-it/reviews) - [Lumos](https://www.g2.com/products/lumos/reviews) - [Malbek](https://www.g2.com/products/malbek/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle Essbase](https://www.g2.com/products/oracle-essbase/reviews) - [Peekapak SEL](https://www.g2.com/products/peekapak-peekapak-sel/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SecurityScorecard](https://www.g2.com/products/securityscorecard/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) ## Coupa Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Payment Methods** - ACH - Credit and Debit - Wire Transfer **Routing** - Master Routing - Default Routes - Route Assignment **Administration** - Dashboards - Data Management **Analytics** - Forecasting - Supply Chain Planning - Asset Tracking - Supply Chain Planning - Data Collection - Supply Chain Planning - Business Reporting - Supply Chain Planning **Cash Management** - Monitor Cash Positions - Debt and Investments - Cash Pooling - Cash Operations - Schedules - Automated Cash Operations **Setup** - Data - Approvals - Alignment **Management** - Approval - Communication - Documents **Planning** - Processes - Contracts - Content - Requisition **Data Management** - Consolidation - Classification - External Sources - Integration - Cleaning **Invoice Management** - Capture - Supplier Portal - Repository **Invoice Generation** - Templates - Digital Invoices - Recurring Invoices **Analytics** - Reporting - Segmentation analysis - Product lifecycle - Simulation - Historical Forecast **Management** - Approval - Communication - Documents - Receipt of Goods **Supplier Marketplace** - Library - Categorization - Data Management **Supplier Collaboration - Supply Chain Business Networks** - Onboarding - Order Tracking - Quotes - Performance Analysis **Analytics - Supply Chain Cost-To-Serve Analytics** - Profability - Scenario Analysis - Cost Breakdown **Agentic AI - Accounts Payable (AP) and Spend Analysis** - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Transaction Monitoring - Financial Fraud Prevention** - Payment monitoring - Real-time risk monitoring - Threshold Management **Sourcing Automation - Autonomous Sourcing** - Autonomous RFx Creation - Guided Intake & Demand Capture - Generative RFx Authoring - Natural Language Intake Processing - Event Workflow Automation **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations **Payment Processing ** - Batch Processing - Payments Scheduling - Automated Workflows - Self Service - Reconciliation - Settlements - Payment Tracking **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Analytics** - Analytics - Cost Analysis **Warehouse Management ** - Sales and Operations Planning - Supply Chain Planning - Production Planning - Supply Chain Planning - Workforce Management - Supply Chain Planning - Process Automation - Supply Chain Planning **Risk and Compliance** - Manage Different Types of Risk - Comply with Financial Regulations - Counterparty Risk Management - Hedging **Performance** - KPIs - Benchmarks - Forecasting - Savings **Performance** - Evaluation - Selection - Risk Management **Execution** - Sourcing - Purchasing - Invoicing **Analytics** - Benchmarking - KPIs - Compliance - Errors **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Invoice Processing** - Approvals - Batch Processing - Consolidation - Match Invoices **Collaboration** - Integrations - Multiple users - Forecast collaboration - Inventory collaboration **Planning** - Processses - Contracts - Content - Requisition **Contract Management** - Compliance - Revenue - Negotiations **Generative AI** - AI Text Generation - AI Text Summarization **Identity & Authentication - Financial Fraud Prevention** - Identity Verification - MFA **Supplier Management & Discovery - Autonomous Sourcing** - Automated Supplier Invitation - Supplier Data Enrichment - Supplier Discovery & Matching **Security and Compliance** - PCI Compliant - P2PE - Fraud Management - SSL Encryption - SOX - SOC **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Cash Balances - Risk Positions and Scenarios - Expiring Contracts and Payments - Direct Spend Analysis **Supplier Information** - Profiles - Qualifications - History **Analytics** - Visibility - Performance - Spend **Analytics** - Due Dates - Benchmarking - KPIs **Analytics** - Due Dates - Cashflow - KPIs - Payment Tracking **Planning** - Planning dashboard - Capacity Planning - Assortment Planning - Business functions - Goal planning - Comprehensive Planning - Workflow **Invoice Management** - Capture - Supplier Portal - Repository **Recovery** - Historical payments - Overpayments **Payment Cards** - One-time Virtual - Recurring Virtual - Physical **Data Collection** - Spend - Compliance Reports - Savings **Agentic AI - Contract Management** - Autonomous Task Execution **Behavioral & Analytics Detection - Financial Fraud Prevention** - Behavioral Analytics - Bot Detection **Optimization & Decisioning- Autonomous Sourcing** - Multi-Objective AI Optimization - What-If Scenario Modeling - Explainable AI Recommendations - Bid Optimization & Scenario Analysis **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - Agnostic Integration - Reporting Consolidation - Plugins and APIs **Analytics** - Performance - Time & Costs - Productivity **Banking** - Banking Connectivity - Bank Account Management - Intercompany Lending - Automated Banking **Integration** - Accounting - Payment Integration - ERP **Integration** - Accounting - Payments - ERP - Account Sync **Supplier Management** - Evaluation - Selection - Risk Management **AP Data Processing** - Workflows - Transparency - Controls **Reporting** - Real time - Multiple Views - Export - Budgets **Project Management** - Dashboard - Repository - Lifecycle **Agentic AI - Procure to Pay** - Multi-step Planning **Audit & Compliance - Financial Fraud Prevention** - Audit Trail - Reporting **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Intelligence & Insights - Autonomous Sourcing** - Spend & Opportunity Identification - Predictive Sourcing Insights **Integration** - Financial Systems - Analytics - FX and Trading Paltforms - Multiple Data Sources **Execution** - Sourcing - Purchasing - Invoicing **Payment Types** - AP Automation - E-Commerce - Retail **Payments** - Vendor - Recurring - Employee Reimbursements - ACH **Agentic AI - Strategic Sourcing** - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Invoice Management** - Cross-system Integration - Adaptive Learning - Proactive Assistance **AI & Agentic Capabilities - Autonomous Sourcing** - Supplier Recommendation Engine - Autonomous Decision Agents - Continuous Learning & Improvement **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance - Submittal **Financial Data Transfer** - Data Exchange - Reporting - Access - Integration **Fraud & Risk Management** - Notifications - Unique Cards - Controls **Agentic AI - Enterprise Payment** - Adaptive Learning **Administration** - PCI Regulation Compliant **Supplier Information** - Profiles - Qualifications - History **Agentic AI - Spend Management** - Proactive Assistance **Agentic AI - Treasury Management Systems** - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Analytics** - Visibility - Performance - Spend - Due Dates - KPIs **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Integration** - Accounting - Payments - ERP - Procurement **Agentic AI - Purchasing** - Proactive Assistance - Decision Making **Risk** - Analysis - Identification - Scoring **Recovery** - Recoup - Reporting **Audit** - Filters - Post Audits - Overpayments - Duplicates **Fraud** - Vendor Checks - Data Generation - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Coupa Alternatives - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - 4.1/5.0 (728 reviews) - [Tipalti](https://www.g2.com/products/tipalti/reviews) - 4.5/5.0 (400 reviews) - [Stampli](https://www.g2.com/products/stampli/reviews) - 4.6/5.0 (1,915 reviews)