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CosmoLex Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find CosmoLex's accounting management intuitive and efficient, easily handling Canada-compliant bookkeeping and responsive support. (6 mentions)
Users find CosmoLex to be very easy to use, making legal accounting enjoyable and accessible from anywhere. (5 mentions)
Users commend the amazing customer support of CosmoLex, enhancing their experience and efficiency with the software. (4 mentions)
Users value the seamless integration of CosmoLex, enhancing their practice management and daily operations efficiently. (3 mentions)
Users appreciate the time-saving features of CosmoLex, streamlining tasks and enhancing overall efficiency in their practice. (3 mentions)
Users frequently experience billing issues with CosmoLex, including account locks over payments already made and rising costs. (3 mentions)
Users express concern over the expensive pricing of CosmoLex, feeling it's not justified by the service provided. (3 mentions)
Users express frustration with poor customer support, noting slow response times and lack of personal touch. (3 mentions)
Users find a lack of customization in CosmoLex, making it frustrating to effectively utilize certain features. (2 mentions)
Users report slow performance of CosmoLex, experiencing frequent freezes during tasks and while reaching out for support. (2 mentions)

5 Pros or Advantages of CosmoLex

5 Cons or Disadvantages of CosmoLex

CosmoLex Reviews (332)

Reviews

CosmoLex Reviews (332)

4.2
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KD
Katherine D.
Family Lawyer & Mediator
Small-Business (50 or fewer emp.)
"As a solo practitioner, Cosmolex is a perfect balance between Accounting and Practice Management."
5/5
What do you like best about CosmoLex?

As a lawyer starting my own firm, I could keep my overhead down by managing my whole practice in one software. I was able to add on bookkeeping/accounting and office support as my firm grew instead of needing special training or professional help out of the gate. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

My bank is CIBC, for some reason I can't use the bank feed feature with my bank. Also, I don't find the email syncing all that helpful - I still have to sort everything in Outlook. Review collected by and hosted on G2.com.

Response from Maleeha Ahmad of CosmoLex

We apologize for the inconvenience you've experienced with the system slowness and email plug-in.

Francisca V.
FV
Francisca V.
Paralegal/Office Manager
Small-Business (50 or fewer emp.)
"Great system"
5/5
What do you like best about CosmoLex?

It's great to have all you need in one place. Not only can you manage your cases, but you can also send out invoices and use Cosmolex Pay to have your clients pay their invoices. No separate systems to worry about. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

I do wish that the reports were a little easier to decipher and set up. It takes a few minutes to find the right report if you are looking for something that you don't use frequently. Review collected by and hosted on G2.com.

Response from CosmoLex Team of CosmoLex

Dear Francisca,

Thank you very much for your feedback and we agree, a program like CosmoLex where all you need is in one place with access in the Cloud, allows you and your team to seamlessly communciate and conduct business from anywhere! With the addition of CosmoLexPay, CosmoLex's own payment processing , this also extends that convience to your clients (and allows your firm to get paid faster!).

Laurie Guthrie

Director, Customer Success

Liz K.
LK
Liz K.
Frim Manager/Paralegal
Small-Business (50 or fewer emp.)
"Great features that fit any office!"
5/5
What do you like best about CosmoLex?

Cosmolex has an amazing program that integrates accounting with billing. That feature alone makes Cosmolex different and above its competitors. My other favorite feature is the ability to customize it to fit your office. Not many programs can do that. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

We would love to have the ability to text our clients and send appointment reminders. These two extra features would make Cosmoslex stand above most other programs. Review collected by and hosted on G2.com.

Response from Maleeha Ahmad of CosmoLex

We're thrilled to hear that you're enjoying the integrated accounting and billing features of CosmoLex! Customization is also a key aspect of our platform, and we're glad you find it valuable.

LV
Lori V.
Legal Assistant
Small-Business (50 or fewer emp.)
"Excellent Customer Service, Excellent Program"
5/5
What do you like best about CosmoLex?

I love the fast and helpful customer service, there haven't been a lot of times it was required, but when I needed them they were very helpful and prompt. Cosmolex has a lot of helpful tools integrated to make the job easier. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

Cosmolex has an awesome capability of downloading your transactions from your bank account, however our bank link stopped working quite a while ago and still does not work. Review collected by and hosted on G2.com.

Response from Maleeha Ahmad of CosmoLex

Thank you for your feedback! We're glad to hear that our customer service has been helpful to you.

MK
Megan K.
Collections Dept.
Small-Business (50 or fewer emp.)
"Collections Manager"
4.5/5
What do you like best about CosmoLex?

It is all on the cloud. So you don't have to have a software downloaded to your computer. You can login wherever you are from the internet. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

What I dislike about cosmolex is having to void checks if they were written out of the current month after the account has been reconciled. There is no easy way to do it. Review collected by and hosted on G2.com.

Response from Maleeha Ahmad of CosmoLex

We're glad to hear that you appreciate the cloud-based accessibility of CosmoLex and the convenience it provides for your work.

Camila M.
CM
Camila M.
Lawyer
Small-Business (50 or fewer emp.)
"Powerful but slow and glitchy"
3/5
What do you like best about CosmoLex?

It is powerful. It has all the information. We don't use the Client Portal, but I love that the functionality is available. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

It is really slow. We use it only for billing but I would not want to use for anything else due to how long it takes to input information. It is also glitchy at times. I've lost my dockets a few times, had duplicate dockets, the fee reports can be messy. Review collected by and hosted on G2.com.

Response from CosmoLex Team of CosmoLex

Dear Camilla -

Thank you very much for your feedback related to your CosmoLex experience, and we are sorry to hear you are experiencing performance issues. Please reach out to our Technical Services Department so that they can see first hand the issues you are having, and assist in resolving. They can be reached by email at support@cosmolex.com or by calling 866-878-6798 (Choose Opt. 2 for Technical Services).

The CosmoLex Client Portal is a secure way a firm can communicate with their clients directly and if you would like to establish this feature at any point within your firm, please reach out to your Dedicated Customer Success Specialist and they can assist you with setting up a Free 1:1 Training Session with one of our Training Specialists. (Your CSS contact information can be found in the Announcement Panel within the CosmoLex application)

Laurie Guthrie

Director, Customer Success

Shannon W.
SW
Shannon W.
Office Manager
Small-Business (50 or fewer emp.)
"Awesome Experience Thus Far!"
4.5/5
What do you like best about CosmoLex?

We switched over from PC LAW and everything has been great. The transfer was seamless and the questions that came afterward were answered in detail! Cosmolex is so easy to use! Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

The only thing I would say I dislike is that there was a bit of miscommunication surrounding transferring data. But even this was resolved very quickly and efficiently! Review collected by and hosted on G2.com.

Response from Maleeha Ahmad of CosmoLex

We're thrilled to hear that you had an awesome experience with CosmoLex! Our team is dedicated to making the transition as seamless as possible and providing detailed support for any questions that arise.

Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Great for lawyers not as great for staff"
3.5/5
What do you like best about CosmoLex?

Can edit weird things. Once you figure out where to find things, it's easy to find them. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

Can edit weird things but not make easy edits to things that should be easy. 10 steps to say that a cheque was returned. Have to reverse everything if you are entering something from yesterday to change the date, but can edit the cheque number without issues. Have to figure out where to find things (payment references invoice # - have to go to "activities" to search for the invoice, then go to the client to enter the payment). Weird terminology - and doesn't default to "matter owner" when entering disbursements. "Journal entries" are considered major events and not available for minor things that would be a lot easier with something like month end journal entries. If you have a client with a lot of matters, the system is always slow to do anything related to that client. Review collected by and hosted on G2.com.

Response from Maleeha Ahmad of CosmoLex

Thank you for sharing your experience with us. We appreciate your insights and your feedback is valuable for our team.

David A. S.
DS
David A. S.
Founder
Small-Business (50 or fewer emp.)
"Largely Satisfied"
4.5/5
What do you like best about CosmoLex?

The software is very good. Most valuable is the fact that it employs double-entry accounting, that it integrates time entry, billing, accounting, trust accounting, financial statements, etc., into one system. I am very pleased with the software. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

Some of the user interface could be more user friendly. It is somewhat complicated software because it has so many features. The document creation portion of the software and contacts management is not very well developed. Review collected by and hosted on G2.com.

Response from Maleeha Ahmad of CosmoLex

We're glad to hear that you find CosmoLex to be very good and valuable for your practice's financial management.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"OK"
1.5/5
What do you like best about CosmoLex?

Many good features, good trust reporting. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

*You can't have 2 screens/functions open at once: example - can't have bank reconciliation screen open and then enter a transaction in the bank without closing the reconciliation screen.

*You can't refresh reports: if you run a report and then make a change, you have to go through the whole procedure to get the report again.

* You can't enter account numbers quickly - if you know the account number and enter it, Cosmolex won't recognize it even if the number is correct. You enter the account number and then it waits to find the number in a list, then you can select it.

* Payables module is awful. Can't easily see or find the history of a particular payable account without going through a procedure.

*Won't let you post to all accounts in the payables module (example: can't post a payable credit invoice and affect cash/bank account)

* Some things are not very intuitive

*Can't select multiple G/L accounts when running a report - can only select "All" or one account. Review collected by and hosted on G2.com.

Response from Maleeha Ahmad of CosmoLex

Thank you for sharing your feedback with us. We appreciate your insights on the features you like and the areas for improvement. Your input will help us continue to enhance our product.