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CosmoLex Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find CosmoLex's accounting management intuitive and efficient, easily handling Canada-compliant bookkeeping and responsive support. (6 mentions)
Users find CosmoLex to be very easy to use, making legal accounting enjoyable and accessible from anywhere. (5 mentions)
Users commend the amazing customer support of CosmoLex, enhancing their experience and efficiency with the software. (4 mentions)
Users value the seamless integration of CosmoLex, enhancing their practice management and daily operations efficiently. (3 mentions)
Users appreciate the time-saving features of CosmoLex, streamlining tasks and enhancing overall efficiency in their practice. (3 mentions)
Users frequently experience billing issues with CosmoLex, including account locks over payments already made and rising costs. (3 mentions)
Users express concern over the expensive pricing of CosmoLex, feeling it's not justified by the service provided. (3 mentions)
Users express frustration with poor customer support, noting slow response times and lack of personal touch. (3 mentions)
Users find a lack of customization in CosmoLex, making it frustrating to effectively utilize certain features. (2 mentions)
Users report slow performance of CosmoLex, experiencing frequent freezes during tasks and while reaching out for support. (2 mentions)

5 Pros or Advantages of CosmoLex

5 Cons or Disadvantages of CosmoLex

CosmoLex Reviews (332)

Reviews

CosmoLex Reviews (332)

4.2
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Paul S.
Managing Partner
Small-Business (50 or fewer emp.)
"Mostly Intuitive and Forgiving for Fixing Mistakes"
5/5
What do you like best about CosmoLex?

It is mostly intuitive. It is more forgiving than other software in correcting mistakes. It is expensive, but we need robust and reliable accounting software. Obviously we are paying for a whole bunch of features that we do not need or use. Our billing is very simple as we get paid out of mortgage or sale proceeds. We do not chase after funds. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

It is not fully intuitive. Some of the recent changes moved buttons for no reason. Review collected by and hosted on G2.com.

Response from Daisy Pantoja of CosmoLex

Thank you Paul, so much for taking the time to share your experience! We're thrilled to hear that CosmoLex has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help.

Kelly D.
KD
Kelly D.
Lawyer
Small-Business (50 or fewer emp.)
"Great Support and Easy to Use—Keeps Me Focused on Lawyering"
5/5
What do you like best about CosmoLex?

I like that there is good support behind the product. I don't feel like I have to be a tech wizard to use it. It allows me to spend the maximum amount of time doing what I am meant to be doing - lawyering! Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

Occasionally, Cosmolex goes down, but it is fairly infrequent, and I suspect this will be an issue with any cloud-based provider. It's not a dealbreaker for me. I find that it is not usually down any more than a few hours and maybe only a couple of times per year. Review collected by and hosted on G2.com.

Response from Alli Mincher of CosmoLex

Thank you so much for taking the time to share this, Kelly! We're thrilled to hear CosmoLex is helping you stay focused on lawyering instead of getting bogged down in admin work, that's exactly the goal. We also appreciate the honest feedback on uptime; reliability is something we take seriously and continue to invest in. Thanks again for being a CosmoLex user!

Prateek K.
PK
Prateek K.
Small-Business (50 or fewer emp.)
"Essential for Legal Practices, But Needs Refinement"
3.5/5
What do you like best about CosmoLex?

I really find CosmoLex helpful from day one. It helps me to organize my clients, their data, and bookkeeping, especially accounting for the end of the year and conflict checks. I like their interface and the practice management feature, which allows me to organize client matters and tasks, set reminders, and maintain timelines with current sales and parties. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

I have encountered a lot of bugs and issues with CosmoLex. While I've raised complaints and most have been addressed quickly, there are still some software glitches that the technical team is working on. I'm also having trouble with the bank feed and sometimes face issues when moving a task from one place to another. Review collected by and hosted on G2.com.

Response from Daisy Pantoja of CosmoLex

Thank you Prateek , so much for taking the time to share your experience! We're thrilled to hear that CosmoLex has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help.

Arkajit D.
AD
Arkajit D.
Chief Technology Officer
Information Technology and Services
Mid-Market (51-1000 emp.)
"All-in-One Cloud Practice Management with Strong Trust Accounting"
4/5
What do you like best about CosmoLex?

The feature that I find most attractive in CosmoLex is that it integrates practice management, billing, accounting, and document management all within one software system. Centralizing everything is very convenient because it becomes easier to handle the day-to-day business activities without having to switch from one system to another.

Another thing I value in this software is its legal accounting and trust accounting capabilities. These features make financial management more efficient and straightforward while still meeting the necessary requirements.

Finally, the software is cloud-based, making it easily accessible anytime, anywhere. In addition, users can collaborate better, and administrative tasks become more efficient. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

A point of dislike regarding CosmoLex is that the program is rather cluttered since so much functionality exists within one system, making navigation through such functions as billing, accounting, and matter management quite difficult.

Another point of dislike is that certain processes may involve several clicks, which slows down routine activities. Reporting functionality should also be customized more, as sometimes the view of reports does not fit specific needs of certain users.

Finally, although the program is highly functional, integration with other tools could be much smoother. It is clear that this program is powerful and rich in features, however, its flexibility and ease of use leave much to be desired. Review collected by and hosted on G2.com.

Response from Daisy Pantoja of CosmoLex

Thank you so much for taking the time to share your experience! We're thrilled to hear that CosmoLex has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help.

Bonita F.
BF
Bonita F.
Small Business Owner
Small-Business (50 or fewer emp.)
"Built-In Accounting and Helpful Support—No Bookkeeper Needed"
4.5/5
What do you like best about CosmoLex?

Having accounting in the software. I didn't have to hire a bookkeeper. Also good support Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

Too many steps, and not as user-friendly as it could be. For example, doing a conflict check. I wish I could just type the name in and hit enter Review collected by and hosted on G2.com.

Response from Daisy Pantoja of CosmoLex

Thank you Bonita , so much for taking the time to share your experience! We're thrilled to hear that CosmoLex has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help.

john w.
JW
john w.
Small-Business (50 or fewer emp.)
"Streamlined Trust Accounting with Stellar Support"
4.5/5
What do you like best about CosmoLex?

I really like the trust accounting feature in CosmoLex. I can reconcile all of my bank statements, including my trust account, within about two minutes per account because it's easy, straightforward, and just really well thought out. Also, using CosmoLex allowed me to replace two programs I was using before with one program in the cloud. The initial setup was a piece of cake. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

The only issues that I have with CosmoLex is that sometimes there is only a particular way to execute a certain transaction. And if you don't know it, you can't figure it out on your own because it's not as intuitive as some other programs may be. Review collected by and hosted on G2.com.

Response from Daisy Pantoja of CosmoLex

Thank you John so much for taking the time to share your experience! We're thrilled to hear that CosmoLex has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help.

Marcia R.
MR
Marcia R.
Paralegal
Mid-Market (51-1000 emp.)
"Automation and Total Fluency for Legal Firms"
5/5
What do you like best about CosmoLex?

I like that I can see everything in one place and it makes it easier for me to log hours directly from the emails I send, saving me time by automating some tasks. CosmoLex helps me keep the accounting and billing of cases under control, being a very practical and useful tool in my daily routine. This allows me to focus on other things like communication with clients and reviewing the most important cases. Since I started using it, I can work with greater and better fluidity. Additionally, the initial setup was quite easy. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

For me, the only thing would be getting used to using it at the beginning as a new user, because it does take some time to handle it perfectly. Review collected by and hosted on G2.com.

Response from Daisy Pantoja of CosmoLex

Thank you so much for taking the time to share your experience! We're thrilled to hear that CosmoLex has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help.

Mark P.
MP
Mark P.
Senior Solicitor
Small-Business (50 or fewer emp.)
"CosmoLex Boosted Our Workflow with Powerful AI Potential"
4/5
What do you like best about CosmoLex?

It has really helped improve my workflow for completing tasks, especially when it comes to drafting and managing precedents. I also find it very reasonable in terms of price point. As a small-to-medium business owner and legal entrepreneur, I think it has benefited our organisation and the potential in the AI interface is extraordinary. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

I guess my worry is that increasingly I don't want to 'over engineer' our practice by being too reliant on integrated tools. I am mindful of this however at this stage this is not a problem I find with CosmoLex, and I would happily keep this tool over others. Review collected by and hosted on G2.com.

Response from Daisy Pantoja of CosmoLex

Thank you so much for taking the time to share your experience! We're thrilled to hear that CosmoLex has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help.

Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"All-in-One Client Portal That Streamlines Info, Billing, and Scheduling"
4.5/5
What do you like best about CosmoLex?

Everything is in one place, which makes it easy to access client information, billing, and calendar details. The Client Portal also lets clients view their own information, so they stop calling about logistics like court dates and times. Being able to upload documents directly to their portal helps as well, and it further cuts down on those calls. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

On the summary page, I wish it included more details, such as the client’s date of birth and driver’s license number. It would also be helpful if those were required fields to fill out on the Client Information page. Review collected by and hosted on G2.com.

Response from Daisy Pantoja of CosmoLex

Thank you so much for taking the time to share your experience! We're thrilled to hear that CosmoLex has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help.

Lena L.
LL
Lena L.
Small-Business (50 or fewer emp.)
"Saves Time with Automation and Great Support"
5/5
What do you like best about CosmoLex?

I really appreciate how CosmoLex helps save my time through the automation of practice management and file management. It also assists with bookkeeping, but what I like the most is that it keeps everything up to date. They regularly release new features, and I value their ongoing support from the tech team. The introduction of the open API was particularly helpful for automation. I also enjoy the integration with tools like Gmail. The setup was pretty easy when they first launched, and even though it has more features now, there's a supportive team available. As a sole lawyer managing everything, I find CosmoLex to be an ideal tool, especially at its cost. Review collected by and hosted on G2.com.

What do you dislike about CosmoLex?

One thing that could be improved is the integration with Stripe, particularly for payments. Review collected by and hosted on G2.com.

Response from Daisy Pantoja of CosmoLex

Thank you so much for taking the time to share your experience! We're thrilled to hear that CosmoLex has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help.