I love how easy it is to use and how integrated it is with accounting to simplify and reduce work. I spend 90% of my day in CosmoLex and it makes my job easier! Review collected by and hosted on G2.com.

I have very few dislikes with CosmoLex. Most are silly little things like I wish they had more colors for the calendar or wish the software emailed you when a task has been assigned to you, etc. Most are things that I think will eventually get added or fixed in future updates. A bigger thing that I dislike is that you can not have extra timekeepers for independent contractors or when you have an employee leave and a new one start you have to deactivate the old employee but then will need to reactivate them if you need to edit any of their invoice entries. This is not impossible to work with but it is a pain. I also wish the system had more reports/better reports to help track attorney billable hours and collections in terms of yearly reviews, etc. I also wish there was a better explanation for each report so that I could read a help article or watch a help video on each report that tells me what it does and how the calculations are created etc. specifically when it comes to attorney collections/billable hours. Review collected by and hosted on G2.com.

It took a while to figure the software out - it was not intuitive having worked with PC law and lighthouse - but once I wrapped my head around it, I like the program. I'm a sole practitioner and this is my first investment in time management, accounting and billing software. I absolutely love the chat feature - anytime I'm stumped, I can instantly connect with customer support who take over my screen and show me exactly what I need to do. Also, the program is becoming more intuitive now that I'm practicing with it more and more. Review collected by and hosted on G2.com.

Some of the reporting features are a little more confusing than I'm used to - but I'm getting used to the program and I'm satisfied with the depth and breadth of available reports. Review collected by and hosted on G2.com.

The training and ongoing user support are great. The migration process was explained well at first instance and the support throughout that process was exceptional. There was a misunderstanding on billing which was quickly and effectively dealt with. Initial and ongoing training is fantastic, leaving nothing wanting. The ongoing access to support is the major game-changer from previous practice management software/systems we have used. I have questions answered within minutes by explanation or demonstration. Issues are resolved either immediately or a ticket is opened with ongoing updates and communication on how the issue is being worked on or resolved. Review collected by and hosted on G2.com.

Inability to blend fee/tax payments. This is a bit of an issue for me as I often write-off the last bit of an account which could be up to a couple hundred dollars at times so the tax implications of not being able to have payments on account be registered as a tax/fee payment blend is an issue. I've submitted a request for this to be an option and am working with my accountant to try to figure out how best to deal with this to ensure my Federal and Provincial tax payable are accurate but because I'm also new and learning the system that's tricky for me. I've asked for assistance and was simply told there is nothing I can do - no blending of payments by default and no option to manually break down an incoming payment on account to the components. Would really love some movement on this issue which is my only issue/concern with the software at all. Review collected by and hosted on G2.com.

Cosmolex is very easy to use once you have a bit of time playing around with the interface. As a daily user, I find it very easy to find what I need, as the menu options are clear and concise. The customer support team is also very responsive and helpful. The reports feature is also very helpful, as it distills data into a reader-friendly report. The amount of options in the search feature is also very useful and powerful. Review collected by and hosted on G2.com.

Some features don't translate for Canadian users, such as automatic bank transactions being uploaded to CosmoLex. The invoice templates are also very finicky, and I find it difficult to format them to my liking. Lastly, while the reports feature can be very useful, it can also be hard to find the exact information that you want to review, as some report names are convoluted and confusing. Review collected by and hosted on G2.com.

How easy it is to bill clients/ send out invoices. That I can send emails to client within the portal. I also like how everyone in the firm can make new matters numbers without anyone having to get kicked out. I like how our in house accountant is able to easily speak with an employee of Cosmolex whenever someone makes a mistake in time entering. Cosmolex is good because it allows multiple personnel who bill to be listed- there is not a maximum which is nice since there are paralegals. I like how there is an option for us to correspond with the clients within Cosmolex even though our firm does not utilize it. Review collected by and hosted on G2.com.

That it does not show when a payment was made on invoices if there is a leftover balance. Basically, I wish the invoices would carry over without having to make multiple ones. I do not like how the invoicing does not send a reminder to either the firm or the client to let them know they have overdue invoices. I think this is something that should be an option if the certain firm wanted it. For a new client, the first invoice usually always gets sent to spam which is not very helpful. Review collected by and hosted on G2.com.

My favorite thing is just how customizable it is on every level, whether it be on the departmental level or for the individual team members. Cosmolex is personally much more user friendly and appealing to the eye than any other program I've used. It's straightforward. Review collected by and hosted on G2.com.

When logging in time, the sections are not always in chronological order, especially when populating a new "batch" of times to log. I may not be using it properly but I have not found a workaround here. It would be wonderful as well to have a kind of guide for all of the tools that managers can use. Lastly, I'd make the button that takes you to the time logging sheet labeled with a phrase of some sort instead of a picture. Review collected by and hosted on G2.com.

Very few legal accounting software allow for both operating and trust accounting for your billing. As a California lawyer with an IOLTA account this feature is absolutely necessary for my billing and best practices. I've found the accounting system to be better than any other software. Review collected by and hosted on G2.com.

There are a lot of columns in the basic view that cannot be removed/edited (so mandatory columns) as a solo, for example, I do not need to know that I am the matter owner for each item (that's a given). If you want to have another user be able to record their time you need a separate account for them which increases user costs. Review collected by and hosted on G2.com.

We came to CosmoLex from using PCLAW for over 13 years. We wanted a software system that integrated the accounting along with our calendar and billing software. Cosmolex fills this gap nicely. It also reminds me to bill for calendared events and for tasks that might otherwise get overlooked. I believe that CosmoLex has saved us money in the long run. There haven't been nearly as many bugs as we encountered with PCLAW and it is a very stable platform. We also like the integration of LawPay and the ease in which clients can pay their invoices that have outstanding balances or to add money to their retainer when needed. I have enjoyed the ease in which billing can be performed, as I have started billing for all work performed each week. This task now takes less than 15 minutes, and it allows clients to stay informed of everything that has occurred in their matter as well as the current status of their retainer balance. Review collected by and hosted on G2.com.

I would like some items in the user interface to be more intuitive. The interface could be less cumbersome. There are several features that I believe should be included, like the ability to search the calendar for specific names or to be included in the conflict search. I would also like the ability to easily send a blanket email to all active clients. But, most of these issues are minor and can be worked around. I believe that there should be a universal search box that you could search for any name and it would provide a list of everywhere that name has been used within the system. I would like to be able to have a tab within each Contact screen, that lists every matter that the Contact has been associated with in the past. All of these seem to be simple features to add, that I have requested that have not been added at this point, to my knowledge. Review collected by and hosted on G2.com.

Best customer support from cosmolex, easy to use, Review collected by and hosted on G2.com.

Too many steps to complete a task and intake forms are too slow Review collected by and hosted on G2.com.

The customer service/support is top-notch! It being web based makes it easy to work from anywhere. I find it to be fairly intuitive and easy to learn, and all the how-to videos are great. Review collected by and hosted on G2.com.

I find that because it is set up for different people/departments to take actions (especially when it comes to accounting) that sometimes the process isn't as streamlined as it could be. I also dislike that there are accounts that you cannot hit when making a journal entry. Review collected by and hosted on G2.com.