--- title: CosmoLex Reviews meta\_title: 'CosmoLex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 326 reviews by the users' company size, role or industry to find out how CosmoLex works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 326 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- ### CosmoLex Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **intuitive accounting management** features of CosmoLex, enhancing their legal practice efficiency and enjoyment. [(6 mentions)](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016119&qs=pros-and-cons#reviews) Users find **CosmoLex easy to use** , making legal accounting intuitive and accessible from anywhere, enhancing convenience. [(5 mentions)](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016104&qs=pros-and-cons#reviews) Users praise the **amazing customer support** of CosmoLex, finding it incredibly helpful and responsive. [(4 mentions)](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016076&qs=pros-and-cons#reviews) Users value the **seamless integration** of CosmoLex, enhancing efficiency in their law practice management. [(3 mentions)](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016086&qs=pros-and-cons#reviews) Users value the **time-saving features** of CosmoLex, streamlining accounting and document creation to enhance productivity. [(3 mentions)](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016114&qs=pros-and-cons#reviews) Users face significant **billing issues** with CosmoLex, including account locks and frustrating payment discrepancies. [(3 mentions)](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016117&qs=pros-and-cons#reviews) Users find CosmoLex to be increasingly **expensive** , especially with rising fees and unnecessary service offers. [(3 mentions)](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016101&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , highlighting slow responses and lack of personalized service with CosmoLex. [(3 mentions)](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016088&qs=pros-and-cons#reviews) Users express frustration over the **lack of customization** in CosmoLex, leading to inefficiencies and obstacles in their workflows. [(2 mentions)](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016094&qs=pros-and-cons#reviews) Users experience **slow performance** with CosmoLex, often facing system freezes during work and support interactions. [(2 mentions)](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016079&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CosmoLex ##### 1. Accounting Management Users value the **intuitive accounting management** features of CosmoLex, enhancing their legal practice efficiency and enjoyment. [ See 6 mentions ](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016119&qs=pros-and-cons#reviews) See Related User Reviews ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. Small-Business (50 or fewer emp.) 4.5/5 "Cosmo has been great for our small law firm needs" What do you like about CosmoLex? Billing accounting and ease of access/use KB Karen B. Small-Business (50 or fewer emp.) 3.0/5 "Great product that Lost A Lot of Steam in Amalgamation with ProfitSolv" What do you like about CosmoLex? I sue this software everyday often for 14-16 hours per day during busy seasons. The most important feature for me is the built in accounting. It re ##### 2. Ease of Use Users find **CosmoLex easy to use** , making legal accounting intuitive and accessible from anywhere, enhancing convenience. [ See 5 mentions ](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016104&qs=pros-and-cons#reviews) See Related User Reviews ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. Small-Business (50 or fewer emp.) 4.5/5 "Cosmo has been great for our small law firm needs" What do you like about CosmoLex? Billing accounting and ease of access/use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "easy to use all in one legal practice management and accounting software" What do you like about CosmoLex? I've been using their beta "NextGen" as much as possible lately. It does some things great (not limited to 20 timecards per page on the timesheet, can ##### 3. Customer Support Users praise the **amazing customer support** of CosmoLex, finding it incredibly helpful and responsive. [ See 4 mentions ](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016076&qs=pros-and-cons#reviews) See Related User Reviews ![Brenda O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda O.") BO Brenda O. Small-Business (50 or fewer emp.) 5.0/5 "CosmoLex Support Is Amazing and Unmatched" What do you like about CosmoLex? Cosmolex Support department is amazing and so helpful. KB Karen B. Small-Business (50 or fewer emp.) 3.0/5 "Great product that Lost A Lot of Steam in Amalgamation with ProfitSolv" What do you like about CosmoLex? I sue this software everyday often for 14-16 hours per day during busy seasons. The most important feature for me is the built in accounting. It re ##### 4. Practice Management Users value the **seamless integration** of CosmoLex, enhancing efficiency in their law practice management. [ See 3 mentions ](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016086&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Terrible Experience - Always Price Gouging" What do you like about CosmoLex? Used to be good with one of the few practice management softwares that can also do Canada compliant accounting. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Cosmolex makes Practice Management seamless" What do you like about CosmoLex? I love that Cosmolex works provides seamless integration with my email, document management systems, and trust accounting, three pillars of my law pra ##### 5. Time Saving Users value the **time-saving features** of CosmoLex, streamlining accounting and document creation to enhance productivity. [ See 3 mentions ](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016114&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "easy to use all in one legal practice management and accounting software" What do you like about CosmoLex? I've been using their beta "NextGen" as much as possible lately. It does some things great (not limited to 20 timecards per page on the timesheet, can KB Karen B. Small-Business (50 or fewer emp.) 3.0/5 "Great product that Lost A Lot of Steam in Amalgamation with ProfitSolv" What do you like about CosmoLex? I sue this software everyday often for 14-16 hours per day during busy seasons. The most important feature for me is the built in accounting. It re ### 5 Cons or Disadvantages of CosmoLex ##### 1. Billing Issues Users face significant **billing issues** with CosmoLex, including account locks and frustrating payment discrepancies. [ See 3 mentions ](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016117&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "easy to use all in one legal practice management and accounting software" What do you dislike about CosmoLex? I've been using their beta "NextGen" as much as possible lately. It does some things great but some things definitely need improvement. Customization ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Terrible Experience - Always Price Gouging" What do you dislike about CosmoLex? I've been using since I started up my practice in 2017. Since 2017 the service has steadily eroded especially in the last few years where they kee ##### 2. Expensive Users find CosmoLex to be increasingly **expensive** , especially with rising fees and unnecessary service offers. [ See 3 mentions ](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016101&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Cosmolex has out grown my needs. Might be good for larger and growing law firms." What do you dislike about CosmoLex? Price keeps increasing. More and more emails offering services that I do not need or want. KB Karen B. Small-Business (50 or fewer emp.) 3.0/5 "Great product that Lost A Lot of Steam in Amalgamation with ProfitSolv" What do you dislike about CosmoLex? My number one complaint about CosmoLex is customer service and tech support. Prior to the amalgamation with ProfitSolv I would have given CosmoLex a ##### 3. Poor Customer Support Users express frustration with **poor customer support** , highlighting slow responses and lack of personalized service with CosmoLex. [ See 3 mentions ](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016088&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "easy to use all in one legal practice management and accounting software" What do you dislike about CosmoLex? I've been using their beta "NextGen" as much as possible lately. It does some things great but some things definitely need improvement. Customization KB Karen B. Small-Business (50 or fewer emp.) 3.0/5 "Great product that Lost A Lot of Steam in Amalgamation with ProfitSolv" What do you dislike about CosmoLex? My number one complaint about CosmoLex is customer service and tech support. Prior to the amalgamation with ProfitSolv I would have given CosmoLex a ##### 4. Lack of Customization Users express frustration over the **lack of customization** in CosmoLex, leading to inefficiencies and obstacles in their workflows. [ See 2 mentions ](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016094&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "easy to use all in one legal practice management and accounting software" What do you dislike about CosmoLex? I've been using their beta "NextGen" as much as possible lately. It does some things great but some things definitely need improvement. Customization ![Josiah T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah T.") JT Josiah T. Small-Business (50 or fewer emp.) 4.0/5 "Great software but needs work" What do you dislike about CosmoLex? It's very slow. It regularly freezes, especially when contacting customer support ##### 5. Slow Performance Users experience **slow performance** with CosmoLex, often facing system freezes during work and support interactions. [ See 2 mentions ](https://www.g2.com/products/cosmolex/reviews?filters%5Bsentiment_snippet%5D=2016079&qs=pros-and-cons#reviews) See Related User Reviews ![Chris S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris S.") CS Chris S. Small-Business (50 or fewer emp.) 5.0/5 "Everything you need in billing and time keeping" What do you dislike about CosmoLex? speed of system it can run rather slow when trying to do work ![Josiah T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah T.") JT Josiah T. Small-Business (50 or fewer emp.) 4.0/5 "Great software but needs work" What do you dislike about CosmoLex? It's very slow. It regularly freezes, especially when contacting customer support ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 2/11/2025 "Good, Practical Program, Minor Glitching" 3.5/5 What do you like best about CosmoLex? What I like best about CosmoLex is how easy it is to use and implement in our office. I also like how accessible it is from anywhere. Whether you're at the office or on the go, it allows you to work seamlessly from your computer, making it incredibly convenient for managing your practice no matter where you are. Review collected by and hosted on G2.com. What do you dislike about CosmoLex? The program glitches from time to time, which can be inconvenient. Additionally, you can't access documents from files on the app when using your phone, which limits its functionality when you're away from your computer. Review collected by and hosted on G2.com. What problems is CosmoLex solving and how is that benefiting you? As a lawyer, it helps keep everything in one place – from time tracking and billing to managing client documents and trust accounting. This is a huge benefit for me because it streamlines administrative tasks, allowing me to focus more on my cases and clients. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of CosmoLex [Editedit](https://www.g2.com/survey_responses/cosmolex-review-10822839/official_response/edit) We're glad to hear that you find CosmoLex easy to use and convenient for managing your practice. We apologize for any inconvenience caused by the occasional glitches and limitations on accessing documents from the app. Our team is committed to providing a seamless experience for our users. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 5/9/2022 "Cosmolex has out grown my needs. Might be good for larger and growing law firms." 3/5 What do you like best about CosmoLex? I am not aware of any new things that I could use. Review collected by and hosted on G2.com. What do you dislike about CosmoLex? Price keeps increasing. More and more emails offering services that I do not need or want. Review collected by and hosted on G2.com. What problems is CosmoLex solving and how is that benefiting you? Add time on the fly, from anywhere. Easy to use. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of CosmoLex [Editedit](https://www.g2.com/survey_responses/cosmolex-review-6588935/official_response/edit) We're glad to hear that you find CosmoLex flexible and easy to access, especially with the ability to calendar meetings from anywhere. 8/11/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jonathan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan D.") JD Jonathan D. Lawyer (Founding Partner & CFO) Small-Business (50 or fewer emp.) 5/10/2022 "Cloud based software - available when you need it, where you need, it." 4.5/5 What do you like best about CosmoLex? Reports are good and way less buggy than other platforms. Review collected by and hosted on G2.com. What do you dislike about CosmoLex? The per user fees aren't cheap but it's worth the cost. Review collected by and hosted on G2.com. Recommendations to others considering CosmoLex: A cloud based system has major advantages. Review collected by and hosted on G2.com. What problems is CosmoLex solving and how is that benefiting you? Much easier to manage trust records, payments, receivables, etc. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of CosmoLex [Editedit](https://www.g2.com/survey_responses/cosmolex-review-6592935/official_response/edit) We're glad to hear that you find our reports useful and that our platform is less buggy than others. We understand that per user fees may be a concern, but we believe that the value and benefits of our software make it worth the cost. 2/18/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 2/18/2025 "Strong on bookkeeping and time docketing" 5/5 What do you like best about CosmoLex? Superior customer service. Straightforward bookkeeping, accounting and time docketing. Company is responsive and always improving the program. Review collected by and hosted on G2.com. What do you dislike about CosmoLex? Too many options and steps for entering client names and contacts. Client portal is not as functional as other file sharing programs. Review collected by and hosted on G2.com. What problems is CosmoLex solving and how is that benefiting you? Online accounting and practice management is simply the best and makes it easy to stay up to date with docketing. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of CosmoLex [Editedit](https://www.g2.com/survey_responses/cosmolex-review-6593366/official_response/edit) We're thrilled to hear that you appreciate our superior customer service and find our bookkeeping and time docketing straightforward. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 2/11/2025 "Easy to use and to learn the software - it is very intuitive." 5/5 What do you like best about CosmoLex? Very much common sense and intuitive with the interface - it actually makes legal accounting enjoyable. Review collected by and hosted on G2.com. What do you dislike about CosmoLex? There is nothing that I dislike about CosmoLex. Review collected by and hosted on G2.com. What problems is CosmoLex solving and how is that benefiting you? It allows me as a sole-practitioner to do my own docketing, billing, running reports, etc., with easy to use features. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of CosmoLex [Editedit](https://www.g2.com/survey_responses/cosmolex-review-10823459/official_response/edit) Thank you for your positive feedback! We're glad to hear that CosmoLex is helping you manage your practice efficiently as a sole-practitioner. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Josiah T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah T.") JT Josiah T. Legal Assistant Small-Business (50 or fewer emp.) 2/11/2025 "Great software but needs work" 4/5 What do you like best about CosmoLex? Task and practice management. It allows me to standardise how I work on files Review collected by and hosted on G2.com. What do you dislike about CosmoLex? It's very slow. It regularly freezes, especially when contacting customer support Review collected by and hosted on G2.com. What problems is CosmoLex solving and how is that benefiting you? Practice management Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of CosmoLex [Editedit](https://www.g2.com/survey_responses/cosmolex-review-10823042/official_response/edit) We're glad to hear that you find our task and practice management features helpful. We apologize for the performance issues you've experienced. Thank you for bringing this to our attention. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 5/10/2022 "Best Full Solution Law Firm App Available." 4.5/5 What do you like best about CosmoLex? All-in-one solution software that is solid, robust and full-featured. We were looking for an alternative to both PcLaw (Accounting) and Amicus Attorney (CRM, file management and document assembly). Cosmolex replaced them both and more. Review collected by and hosted on G2.com. What do you dislike about CosmoLex? Reporting options and reporting formatting need improvement; Otherwise, not much to dislike; a few quirks (default tabs that I wish I could change, a little bit more intuitive way to bill multiple parties or different parties in a matter, allocating a single time entry to multiple lawyers). But those are tolerable (and in our experience, likely to be remedied) in light of overall functionality and performance. Review collected by and hosted on G2.com. Recommendations to others considering CosmoLex: Take the leap - converting from another application can be daunting and stressful, but the crew at Cosmolex will walk you through that process and make it as stress-free as possible. Review collected by and hosted on G2.com. What problems is CosmoLex solving and how is that benefiting you? Cosmolex has allowed us to bring on new staff with minimal training (the program is intuitive and fairly easy to learn); Integration with LawPay has transformed our billing process and reduced our accounts receivable. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of CosmoLex [Editedit](https://www.g2.com/survey_responses/cosmolex-review-6594222/official_response/edit) We're thrilled to hear that CosmoLex has been able to meet your needs. Thank you for your recommendation to others considering CosmoLex! 5/10/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MR Micheyl R. Bookkeeper Small-Business (50 or fewer emp.) 7/7/2022 "Really Like This Program" 5/5 What do you like best about CosmoLex? I like that I can record time and disbursements without having to make an invoice right away. I also really like, that if I have a problem I can easily search for help in the help center or talk to someone on the live chat. I like the setup of everything. Bank Reconciliations are so easy and I like the layout. I like that I can create a deposit slip. I like the accounts payable and being able to save recurring bills. I like that you can search the program so well for things; check amounts, client names, etc. I like the whole printing check layout. I like that I can still work in Cosmolex while my report is generated. Review collected by and hosted on G2.com. What do you dislike about CosmoLex? I dislike the random glitches... The client file is all balanced but the generated report says an outstanding $0.01 When posting accounts there's a $0.01 glitch, so sometimes we have to do a discount of $0.01 Sometimes it is hard to delete a duplicate client. It'll say "Something went wrong" and then I can't delete that duplicate client at all. The same thing happens sometimes to delete a Chart of Accounts. I wish there was a way to avoid duplicates or amalgamate clients together. I wish when you're in all matters and working on an individual file when you go back... I wish it would go back and be on the file you're working on. For example, I'm posting an account, then depositing money but oops there's no trust account attached to the file. I have to go back to All Matters and search the file I was working on. Review collected by and hosted on G2.com. Recommendations to others considering CosmoLex: Just try it out, I'm sure you're going to like it. Review collected by and hosted on G2.com. What problems is CosmoLex solving and how is that benefiting you? I had a really big problem that kept happening to me when I was generating some reports on random files, however, the engineers fixed it. They were extremely helpful and kind. I haven't had the problem happen again. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of CosmoLex [Editedit](https://www.g2.com/survey_responses/cosmolex-review-6826023/official_response/edit) Thank you for sharing what you like best about CosmoLex, including the ease of recording time and disbursements, the helpfulness of our support resources, and the user-friendly layout. We apologize for the glitches you've encountered. We appreciate your recommendation to others and are pleased that our team was able to assist you in resolving the report generation problem. 7/12/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 9/15/2022 "Everything slow, awkward and just not intuitive. Increased admin workload exponentially." 0/5 What do you like best about CosmoLex? It keeps track of the file numbers and automatically assigns the correct number to clients that have multiple files. Review collected by and hosted on G2.com. What do you dislike about CosmoLex? It is an administrative assistant's nightmare - the calendar is the worst. It does not allow an administrative assistant to see appointments made by others. The program forces administrative assistants to work for it rather than the program working for the administrative assistants. It is slow and convoluted - there shouldn't be 3 different locations I have to remember to enter a simple disbursement based on what type of disbursement it is. Constantly having to edit profiles because the system rearranges names to its liking, not as we need them. My god, the system is SLOW, CLUNKY, and FRUSTRATING. Review collected by and hosted on G2.com. What problems is CosmoLex solving and how is that benefiting you? None, when first installed, help was somewhat good, but as time passed, assistance became less and less useful. Staff are helpful but never seem to grasp what isn't working. When the energy is expended to push a solution, the response is SLOW. If the solution needs tweaking, we have given up on getting that tweak because it takes so long to do. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of CosmoLex [Editedit](https://www.g2.com/survey_responses/cosmolex-review-7106527/official_response/edit) We apologize for the inconvenience you've experienced. Your feedback will help us make necessary improvements to our system. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JD Jaymee D. Legal Assistant/Paralegal Small-Business (50 or fewer emp.) 6/3/2022 "Cosmolex Review" 3/5 What do you like best about CosmoLex? Cosmolex has an easy way to archive files and open new files. My lawyer has several different rates so having the ability to set different values for her makes billing a lot easier. I appreciate the ability to sort e-mails based on the files like I can in Outlook and generating reports is very easy and straightforward. The various filters make finding specific entries easy and entering accounting information is quick and easy. I love the dashboard and tasks as they both help me stay on top of overdue invoices and upcoming file work. Review collected by and hosted on G2.com. What do you dislike about CosmoLex? Editing timesheets and bills is frustrating because if I catch a typo in the description and try to change the entry in a bill it rejects saying I cannot change the GST amount even though the description has nothing to do with the GST. I have to remove the entry from the invoice, save it, go back and edit the entry, then put it back in the invoice. The use of HTML is very unfriendly to people unfamiliar with it and I have had to save several documents with source codes based on what invoice I am generating and often have to edit the invoice in PDF anyway because the generated invoice cuts off part of the date or there are too many unnecessary spaces. We frequently get e-mails from past clients after the file is closed and it is frustrating that I cannot tag e-mails into closed files without opening them again. Review collected by and hosted on G2.com. What problems is CosmoLex solving and how is that benefiting you? Cosmolex help desk is always extremely helpful and willing to walk you through any questions I have. They are very patient with people learning the system and are always courteous and understanding when the program isn't always user-friendly. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of CosmoLex [Editedit](https://www.g2.com/survey_responses/cosmolex-review-6700422/official_response/edit) We're glad to hear that you find CosmoLex's file management, billing, and reporting features helpful. 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