Having an all-in-one solution that is web-based is very convenient and avoids the need for additional software. Review collected by and hosted on G2.com.

Some of its menus and features are counterintuitive. Review collected by and hosted on G2.com.

The customer service team is very responsive, and the website's knowledge base is comprehensive. Review collected by and hosted on G2.com.

They haven't updated the knowledge base since their launch of the newest generation.

Also, they don't have jurisdiction specific tutorials or articles. Review collected by and hosted on G2.com.

What a world of difference from our previous software! Easy and intuitive, and not any more expensive. Review collected by and hosted on G2.com.

No complaints, other than maybe the credit card billing (we use a seperate system for that) Review collected by and hosted on G2.com.

I like that CosmoLex is more legal focused, unlike ChatGPT. It really helps guide me through areas on legal paperwork I'm not familiar with, like personal injury cases. The setup was pretty easy too, which is always a plus. Review collected by and hosted on G2.com.

Price increase and occasionally slow Review collected by and hosted on G2.com.

Having front back office in one application Review collected by and hosted on G2.com.

Not being able to have two windows open at the same time due to license restrictions Review collected by and hosted on G2.com.

Cosmolex Support department is amazing and so helpful. Review collected by and hosted on G2.com.

There is a learned curve when you first start with Cosmolex but the Support is unprecedented in their helpfulness Review collected by and hosted on G2.com.

Support staff are always helpful and platform is constantly improving Review collected by and hosted on G2.com.

The new format of the pages takes a little getting use to Review collected by and hosted on G2.com.

Billing accounting and ease of access/use Review collected by and hosted on G2.com.

incorporating artificial intelligence into time tracking Review collected by and hosted on G2.com.

I've been using their beta "NextGen" as much as possible lately. It does some things great (not limited to 20 timecards per page on the timesheet, can bulk select multiple time entries in a matter if you need to delete a bunch, hovering over an event in the calendar gives you the details) but some things definitely need improvement. Review collected by and hosted on G2.com.

I've been using their beta "NextGen" as much as possible lately. It does some things great but some things definitely need improvement. Customization of the fields doesn't work in some tabs. Trying to update timecards constantly pops up shortcuts for adding events or something else, probably because there's no spinning wheel now to tell me it's not ready for me to start typing in a field. Changing the billing rate level on a time entry sometimes doesn't work unless you stop the time entry first. Trying to connect with support seems to take absolutely forever unless you're just having a quick chat. An agent reached out to me about 2 weeks ago and offered only timeslots between 6 and 7:30 am my time (PST, nothing crazy) and still hasn't offered anything a little later in the day. Review collected by and hosted on G2.com.

I sue this software everyday often for 14-16 hours per day during busy seasons.

The most important feature for me is the built in accounting. It reduces time spent and prevents errors. The next important feature is the document generator. However, it has limitations as it can only accept a limited number of fields into the quick insert feature and so my practice as to download the extensive word document to obtain the coding for fields. It has integrated well with microsoft word for the document generator and generally easy to create documents.

I do like CosmoLex from a well rounded perspective. It's UI is aesthetically easy on the eye and can be customized for better effectiveness.

There are training sessions available to join, which are actually helpful.

Transition to CosmoLex was easy enough and at the time, prior to ProfitSolv, there was a great amount of good tech support to assist. Review collected by and hosted on G2.com.

My number one complaint about CosmoLex is customer service and tech support. Prior to the amalgamation with ProfitSolv I would have given CosmoLex a 10/10 for customer service. Now it is a 6/10 at best. Tech support is slow and often hard to reach as various methods to reach them have not worked properly. When you do hear from them it is usually an email with a set of instructions that if I am lucky work. There is no personal touch. Prior to ProfitSolv I knew my tech support agents and they were very knowledgeable and exceptionally responsive - that is now gone.

Additionally, being a Canadian customer my annual fee is subject to the fluctuations in the CAD/USD. Prior to Profit Solve, I could call my business contact and ask them to process my next annual renewal when the exchange rate was good and they did it promptly. Now I have to wait strictly for the annual renewal date.

The use of CosmoLex pay (integrated online payments) would be a great feature except for the cost - it is quite pricey compared to other Canadian non-integrated payment services.

In short, CosmoLex under ProfitSolv no longer cares about the customer, they are just another big corporation. So unfortunate. Review collected by and hosted on G2.com.