Cookiebot by Usercentrics Reviews & Product Details

I like that Cookiebot by Usercentrics allows me to continue operating a data-driven marketing model in an increasingly restrictive environment. I value that it transforms a restriction like consent into a structured data system, which helps optimize marketing and prevents us from making decisions with broken or incomplete data. Additionally, the initial setup was moderately easy, being quick on the basics and more demanding on the advanced aspects. Review collected by and hosted on G2.com.

Implementation dependency. Limited modeling (consent mode). UX vs compliance. Little visibility for business. It works well as infrastructure, but its value depends more on how you implement and exploit it than on the tool itself. If it is not well configured (GTM, Consent Mode, tags), it loses a large part of its value. It is not truly plug & play. The modeled data helps, but it does not replace the observed data. Relevant margin of error in attribution. Review collected by and hosted on G2.com.

What I like most about Cookiebot is how it simplifies cookie consent management on business websites. The automatic cookie scanning is particularly useful because it helps identify and categorize cookies without having to check everything manually.

I also appreciate the ability to customize the consent banner to match the website's design. The dashboard is relatively easy to navigate, and managing consent settings does not require extensive technical knowledge.

For a small business website, Cookiebot is a practical solution that saves time, reduces maintenance work, and makes it easier to provide visitors with clear information about cookies and privacy choices. Review collected by and hosted on G2.com.

What I dislike most about Cookiebot is that some of the configuration options can be confusing at first, especially when dealing with third-party scripts and cookie categorization. It sometimes takes additional time to make sure everything is configured correctly.

The customization options for the consent banner could also be more flexible, particularly when trying to match a website's design.

Another downside is the pricing, which can be relatively high for small business websites with limited traffic. Overall, these are minor inconveniences, and the software works well once properly configured. Review collected by and hosted on G2.com.

As a regulated legal business we need our websites to meet UK GDPR and PECR cookie rules without it becoming a project in itself, and Cookiebot does exactly that. Setup was quick across our sites and the consent banner looks professional and was easy to match to our branding. The stored consent records are a real plus for us, because they give us a proper audit trail if we are ever asked to show how consent was obtained. Review collected by and hosted on G2.com.

The main drawback for us is the pricing model. Because it is charged per domain, the cost adds up quickly when you run several websites across a group of companies, as we do. A multi domain or group plan at a better rate would make it far easier to roll out across every site. Review collected by and hosted on G2.com.

When it's crucial to follow regulations about privacy but with a constant lack of time, I found the solution Cookiebot very easy to install on our website. We didn't have to reach out to support team because the interface is very user friendly and we didn't have any issues nor had any complaints from users visiting our website. Review collected by and hosted on G2.com.

I didn't find any disadvantages in Cookiebot. Review collected by and hosted on G2.com.

What I like best about Cookiebot by Usercentrics is that it helps manage cookie consent on a website in a more organized way. The consent banner makes it easier for visitors to understand their cookie choices, while helping website owners manage consent preferences. Having a dedicated solution for cookie consent can simplify website administration and support a more transparent experience for visitors. Review collected by and hosted on G2.com.

One potential downside of Cookiebot by Usercentrics is that the initial setup and configuration may require some time, especially for users who are not familiar with cookie consent requirements. Understanding the available settings and ensuring everything works correctly may take some effort. Clearer setup guidance and simpler configuration options could make the experience easier for new users. Review collected by and hosted on G2.com.

What I like most about Cookiebot is how easy it is to manage cookie consent and stay compliant with privacy regulations. The interface is user-friendly, the setup is straightforward, and it saves time when managing cookie preferences across our website. Overall, it's a reliable and convenient solution for our e-commerce business. Review collected by and hosted on G2.com.

Some of the advanced settings could be easier to find and navigate, and the dashboard could feel a bit more intuitive overall. Clearer explanations for certain features would also help and make the experience smoother. That said, these are relatively minor issues. Review collected by and hosted on G2.com.

When my client first became aware that we needed a Cookie Management Platform we had a few requirements, the main one being ease of use and setup. Having tried a few options Cookiebot seemed like the best fit for our use case.

The ability to quickly adjust the pop up banner, in terms of visuals and options has been very useful. I've used it on a few sites and it's been adapatable to use for all. Review collected by and hosted on G2.com.

I don't think I can currently add users to the account we have, so everything is done via my login. I'm not sure if this is the case for all accounts. Having mutliple acccess levels for different stakeholds would be beneficial. Review collected by and hosted on G2.com.

The platform is simple to use and does exactly what it promises. We use it as the consent management platform for our e-commerce pharmacy website, semprefarmacia.it, and it handles cookie consent without requiring much effort on our side. Review collected by and hosted on G2.com.

Honestly, I have nothing significant to report so far. The tool has worked as expected for our needs and we haven't run into issues worth flagging. Review collected by and hosted on G2.com.

As a compliance product, the consent tool does its job. It scans the site, categorises cookies, and serves a working consent banner, and the initial setup was straightforward. If the billing and support matched the product, I would rate it well. Review collected by and hosted on G2.com.

The billing model, and the handling of a billing dispute. Cookiebot charges by the number of subpages its scanner finds, but the scanner cannot distinguish a genuine page from a filtered view of the same page. A filter plugin on our WordPress site briefly produced several thousand query-string URLs (e.g. /resources/?filter=…), and a scan on 8 March 2026 counted each as a distinct subpage – over 10,000 "pages" on each of two domains that in reality hold well under 1,000. Both were pushed onto the Extra Large tier, and our monthly charge for the two jumped from £50 (2 × £25) to £156 (2 × £78). Under their terms a charge based on that scan may be technically permissible, and I accept that – though it is neither fair nor client-oriented.

What followed is the real complaint. The fault existed only briefly in March and was fixed soon after; it did not persist for months. Yet Cookiebot kept charging the Extra Large tier through April, May and June, with no sign of a fresh scan in any of them. I caught the overcharge only in June. When I raised it, Cookiebot conceded the page count was wrong but offered to refund a single month as a "gesture of goodwill" – it was not goodwill, it was a plain overcharge.

I then asked for the dated scan behind each disputed month, the one document that would prove the charge. I was told the scan was "the exact same" for every invoice and that sending them would be "redundant"; later, that each scan "accurately reflected the site at the time each invoice was generated". Both cannot be true. If the fault was fixed after March, the later counts were not identical to March – so either no fresh scan was run, and the charges rested on no current data at all, or the claim is simply false. By Cookiebot's own rule that pricing reflects the scan at the time of billing, one March scan cannot justify three separate later months. And the tier only ever moved one way: it escalated automatically when the count rose, but never came back down when the real count fell – always in Cookiebot's favour.

In the end Cookiebot refunded only the final month, refused April and May on identical facts, and declared the matter "closed" because I had raised it months later. Raising a charge late does not make it correct, and a vendor does not settle a dispute by announcing it is closed.

Above all, Cookiebot has refused to produce the actual scans for the disputed months – the only evidence that could show whether those charges were ever justified under its own terms. It insists the charges are correct while declining to prove it. A company confident in its billing would simply show the scans. That refusal, more than anything, is why this is a zero from me. Review collected by and hosted on G2.com.

Straightforward to set up in Google Tag Manager. It offers a lot of different options in the CMP Template and is simple to use when configuring tags through cookie_consent_update. Support is also great and quick whenever I have questions, whether they’re technical or admin-related. Overall, it’s just a great product that makes life so much easier :-) I’ve rolled out Cookiebot to multiple client accounts as well, so it’s definitely my first choice. Review collected by and hosted on G2.com.

Downsides may have been waiting for a payment to come through after somebody clicked onto my affiliate link, but to my knowing they have changed/are changing this now. Review collected by and hosted on G2.com.