By Computhink
Re-claim Profile
How would you rate your experience with Contentverse?
Easy to stay organized; easy to use; usually quite reliable Review collected by and hosted on G2.com.
Finicky, can be slow to retrieve documents. Lacks functionality / user friendliness at times; Microsoft compatibility issues; Review collected by and hosted on G2.com.
ability to find documents quickly, ease of user and administrator, ability to make the product you own, easy to teach others, search features Review collected by and hosted on G2.com.
nothing at this time do I dislike about the product Review collected by and hosted on G2.com.
The ease of saving a file as a pdf and saving it electronically. Review collected by and hosted on G2.com.
There is nothing I dislike about ContentVerse Review collected by and hosted on G2.com.
I can easily index any file I am saving electronically. Review collected by and hosted on G2.com.
I do not dislike anything at all with this program. Review collected by and hosted on G2.com.
The ease of saving a pdf using a unique filing system for easy retrieval Review collected by and hosted on G2.com.
I wish there was a way to click and drag pdf files from my desktop into content verse Review collected by and hosted on G2.com.
We are able to keep everything in one place and have it much more organized that it was in our previous setup and everyone that needs access to files has it right at their fingertips instead of digging through paper files or other peoples personal directories on the server. Review collected by and hosted on G2.com.
Buggy - when entering in a lot of files, it will suddenly decide not to let you type in any fields. you have to close the program and reopen. At least it is not totally frozen so you can save first. But sometimes it will just freeze and there is then no way to save any changes you have just made.
The indexing just stops working every once in a while and you don't get any warning that it isn't working, you just figure it out when you search for something that you know is there and it doesn't find it. It is easy to get it back up and running, but is a pain to have to do it at all.
It doesn't really do all the things it is advertised to do, at least not in a convenient way.
It doesn't support PDF forms properly
I haven't tried in the latest version, but last I checked you couldn't redact on PDFs, only jpgs
The workflow doesn't work at all how it was described to me during sales talks Review collected by and hosted on G2.com.
We appreciate you taking the time to give feedback. The majority of the issues you’ve described are associated with outdated versions of Contentverse. In order to experience the latest features and functionality, we encourage all of our customers to upgrade to the newest version. We make upgrading your database painless by handling all of this for you.
With regards to redactions, we have always clearly clarified that redactions are only possible on image files.
Workflow: It is our sales policy to both verbally clarify our workflow capabilities in relation to our customers’ needs and then to provide a live online demo of how this will work for our customers to ensure that customers can see for themselves how it works. We are ready to review your workflow process requirement(s) so that we can demonstrate how they may be achieved.
When you are ready to upgrade to Contentverse version 10, give us a call at 630-705-9050, or email our team at support@computhink.com. We will schedule a convenient time for you to get on the latest version and start seeing the difference immediately. If you have any other questions about the product or feedback, contact us at any time. We’re happy to help!
The product is robust. Support is excellent. Review collected by and hosted on G2.com.
Company needs to be more assertive about its product specially in India . Review collected by and hosted on G2.com.
I like the customization of the fields, folders, and document tree. It allows for better control of personnel access and reduces the risk of other seeing a document that they are not permitted to see. Review collected by and hosted on G2.com.
It does have a quirky-ness to it that has never been fully explained. Sometime when working with large documents or adding files to large documents, the program freezes then crashes during the save feature. When reopened the pages are fully saved so their isn't a loss of data, but it is rather frustrating to have the program crash. Review collected by and hosted on G2.com.
Due to open records requirements, we're required to keep a large volume of documents and work products for extensive periods of time (sometimes forever). This helps us to manage this volume and make them easy to search. Review collected by and hosted on G2.com.
I feel like the learning curve is a little steep. I'm not a power user and I feel a little overwhelmed sometimes when I go to use it. Review collected by and hosted on G2.com.
Hi, Jessica
I'm happy to see that your office was able to get so much use out of Contentverse's indexing and archiving features for your scanning needs!
We're sorry if the learning curve has been overwhelming. We never want our customers to feel as if they're not getting the very best experience out of Contentverse.
If you ever need help with particular aspects of the product or feel that you could use further training, feel free to contact support by calling 630-705-9050 or emailing support@computhink.com. We're happy to help!
ContentVerse is not overly complex. In most cases users can get profient without much handholding. Review collected by and hosted on G2.com.
The Floating panels are difficult to lock in and sometimes disappear. I think a set of preset panel options would be better.
There is no way to rebuild the document repository if the database or files are corrupted. Review collected by and hosted on G2.com.
Thank you for taking the time to review our ECM system. It sounds like your floating panel issue may also be associated with an outdated version of the product. The “pin” and “release” function works as designed and we have no support calls that reference this as an issue.
We continue to improve upon Contentverse and enhance our feature functionality with every update. If you give us a call at 630-705-9050 or email us at support@computhink.com, we can schedule a time to upgrade you to the latest version.
Like any Enterprise Solution provider, we strongly recommend Contentverse customers to schedule regular system backups, whether deployed on-premise or via cloud hosting. If you would like some assistance choosing a backup process that suits your document storage environment, our support team can help with this as well. It must be borne in mind that there are multiple components both Contentverse and platform related that must be taken into consideration when doing a system back up. These include the system platform and Net operating security schema, Contentverse Server, Web Server, Database(s), and storage locations. If carried out, then you would have no problem restoring any aspect that is lost and/or corrupted.
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