Contentstack makes it very easy and intuitive to build content models that effectively translate data fields into page content. The interface and configuration methodology make it easy to bridge the gap between the developer and the content editor when creating web content. Review collected by and hosted on G2.com.

I've had a few instances where it took me a long time to find a relevant field in a larger content entry because a ctrl+f find command doesn't bring back any results for a collapsed field until you've expanded all fields. A "search within" feature while editing a content entry would be helpful. Review collected by and hosted on G2.com.

I appreciate that Contentstack is quick, user-friendly, and efficient. It has a harmonized approach that allows us to manage all markets in scope on one platform, saving time and providing a structured, all-in-one place that is easy to use. This is especially valuable for maintaining our local websites during new product launches and promotions, as all our marketing communications are published there. Review collected by and hosted on G2.com.

There are minor things which might be improved but nothing significantly at the moment. Review collected by and hosted on G2.com.

Contentstack has become a core component of our content operations, serving as the central hub for both our website content and all of our CRM communications. As a non-technical user, my experience has been largely positive, especially regarding how quickly we’ve been able to scale our content output and onboard new team members.

For our non-technical teams, the user interface is incredibly intuitive and easy to use. This simplicity is a massive win, making the platform genuinely simple to use and to onboard users without needing a deep dive into code or complex documentation.

I also appreciate the platform's modular approach, which gives us many different content "modules" to choose from. This flexibility allows us to structure content exactly how we need it for different channels. For my daily work, adding assets and localized content is straightforward. I can easily manage multiple language versions of an entry, which has significantly streamlined our international publishing workflows. The quick adoption and high comfort level among our editors prove the success of its design. Review collected by and hosted on G2.com.

While the daily content editing is smooth, I do encounter a couple of recurring technical frustrations, particularly within the Asset Manager.

My biggest pain point is the occasional bug when uploading assets. The search function for a specific folder directly from the assets page often acts up. It will either fail to return results or just be generally unresponsive. The workaround is to click on "upload" and then search for the desired folder from that specific modal, which is a bit of a nuisance when I’m just trying to locate an existing image.

Also, while I find localization easy, I know other teams struggle with the platform’s limitations on bulk operations (like publishing more than 20 entries at once). Review collected by and hosted on G2.com.

Contentstack's ability to automate processes is critical to our operations. We run a large utility company, and all notifications about construction and outages must reach our customers efficiently. With a well-established process in Contentstack, our customer service team is self-sufficient in sending out notifications. Automated processes ensure that the latest updates are always visible to website users. Review collected by and hosted on G2.com.

There are mainly limitations in the rich text editor that could be improved in my opinion. However, I think these are issues that our web cosultants could fix with a better setup. Review collected by and hosted on G2.com.

The business-grade quality of the tool as well as the constant evolution of the product, during the 3 years of use I have seen how they develop new functionalities keeping the product up to date. The interface is quite intuitive and they have complete and accessible documentation. Review collected by and hosted on G2.com.

I have had some minor related incidents stemming from an accelerated release of new features, I would appreciate more thorough validation. Review collected by and hosted on G2.com.

I like how easy Contentstack is to use and to train on. It is very user friendly and users are able to learn it quickly without issue. I also like the control and customization for my specific needs. it was also very easy to implement with my team which has saved time. Review collected by and hosted on G2.com.

I think all the drop down arrows to explode content is the least helpful, I would prefer to click into something rather than having a lot of collapsible arrows. Review collected by and hosted on G2.com.

I like the ability to create and manage the content types in Contentstack and the flexibility this offers with the use of references and global fields. Content Types are valuable because I'm able to define models I need to reuse and create a data model that others can be constrained to. References are valuable because they allow me to create more complex models that can more easily reuse data across presentation layers. Global Fields are valuable because they make it faster to create the models, and they also force you to think about whether an object should be scoped to a content type or exist as its own content type. Review collected by and hosted on G2.com.

I struggled with a few things: 1) The amount of entities grows quickly and it's hard to manage and search for them. A visual tool or naming convention recommendation might help. 2) It's difficult to find practical examples of how presentation and domain data is split in CMS. More examples in the documentation would be beneficial. 3) We have multiple channels (mobile/web, etc.) and lack best practices on sharing content across these channels. We started using abstraction to have a mobile presentation content type reference a global reference type that is shared, but more recommendations from Contentstack would be helpful. Review collected by and hosted on G2.com.

It's versatile and very fast. I like that publication is almost instant Review collected by and hosted on G2.com.

Nothing really; maybe there should be a way to have a preview of the changes. Review collected by and hosted on G2.com.

I use Contentstack for reviewing help articles at work, and it allows us to have a formal review process while keeping all our articles in one place. I find it easy to use and I like being able to preview, which makes my reviews faster. The initial setup was easy enough for me. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Centralized Knowledge Management & Migration

System Consolidation: Contentstack is replacing older internal content platforms like CoCO and Brightspot, with targets to consolidate up to 95% of knowledge content onto the platform. Review collected by and hosted on G2.com.

It could be made simpler for beginners to hop on. Since I have an engineering background, it is useable for me. Review collected by and hosted on G2.com.