What I like most about ContactPigeon is that the platform gives me a lot of freedom to adjust and customize campaigns based on our changing marketing needs. The interface is clear, and the email editor was very easy for me to get used to. Also, being able to edit the code in pop-ups gives me more control over small design details, such as font colors.

Another thing I appreciate is the human communication behind the platform. The team is close to the customer, and that makes a difference. We have monthly meetings where we review performance, compare different periods through the CDP, and discuss what could work better in the future. The good thing is that these calls are not just about looking at numbers, but we also discuss ideas and ways to increase sales. Review collected by and hosted on G2.com.

There are so many benefits, so there is not much to say here. The only thing that can take more time is uploading images, because I have to upload them one by one, instead of being able to drag-and-drop them. Review collected by and hosted on G2.com.

ContactPigeon enables us to keep improving our strategy and campaign management, step by step. Over time, since starting, we have added different tools and automations. We started with basic automations and expanded into other use cases. This has helped us stay connected with customers at different moments of their journey, giving a fresh perspective to our communications.

Pop-ups are also an important part of how we use the platform, and we are continuously discussing new ideas around them because they work really well. Using liquid code helps us to control when certain pop-ups are enabled or disabled, offering additional customization options. We are also starting to explore Menura as a new tool, and although it has not been activated yet, we’re looking forward to it. Review collected by and hosted on G2.com.

Pop-up setup is not always completely straightforward and can sometimes require some extra attention, but whenever we need help, the team is available and supportive. Review collected by and hosted on G2.com.

The collaboration has been very good these past 6 years, and the platform helps us manage our campaigns and automations in a very organized way. We like that we can use different tools depending on what we need, without having to overcomplicate our setup. Email campaigns are our top channel and they perform very well revenue-wise. Another useful featgure is on-site personalization with pop-up, bringing in sales and new subscribers.

We also have active abandonment automations, both for push and email campaigns. Although, we do not send bulk push notifications very often, having the automated push running on autopilot helps us recover additional revenue. Review collected by and hosted on G2.com.

Sometimes we do not activate as many features as we could, seeing that our setup is quite minimal. But this is mostly a matter of internal preferences rather than an issue with the platform. Review collected by and hosted on G2.com.

One of the strongest parts of our collaboration with ContactPigeon has been the cooperation and communication with the customer success team. It has been smooth with clear communication and practical guidance.

We currently have key automations active, including browse abandonment and abandoned cart flows. Once we’re through with the reintegration process, the next step is to prepare for more advanced use cases and flows. Review collected by and hosted on G2.com.

One issue we experienced was related to a mix-up of the discount pop-up for new users. This was not ideal for our business, but the situation was resolved very fast. Review collected by and hosted on G2.com.

ContactPigeon gives us the flexibility to manage a broad mix of marketing activities, from data management to customer communications and loyalty programs, all from a single platform. Besides organizing our customer data, we also use it for marketing campaigns, like Viber messaging, carousel campaigns, and a wide range of automated flows that support different stages of the customer journey.

Currently, we have around 60 active automations running through the platform. These include transactional communications, cart abandonment flows, product recommendation journeys, browse abandonment automations, and birthday campaigns.

We also use QR codes in our physical stores, which helps us connect the physical retail experience with our digital engagement activities. On top of that, we are gradually preparing a loyalty program together with ContactPigeon, although it has not gone live yet.

One of the strongest points is the team, because they understand our requirements, communicate clearly, and help us build an entire ecosystem that fits the way our enterprise brands operate. Review collected by and hosted on G2.com.

Unfortunately, the segmentation processes can sometimes slow us down. It is not a major blocker, but faster performance here would make campaign execution even smoother. Review collected by and hosted on G2.com.

We have been using ContactPigeon for years to support many different customer communication needs in one environment, such as regular campaigns, customer data, and a broad automation setup. Today, we have around 60 active automations in place that help us manage both marketing and operational communication. The majority of the flows are closely connected to our everyday processes and help us maintain timely, consistent communication.

Moreover, the dashboards and the data are also useful because they help us bring customer information together, giving us a clearer view of our audiences. Besides online channels, we also use offline info from our physical retail locations with QR codes, supporting the online-offline connection. Lastly, we are gradually developing a loyalty program, although it has not been launched yet. Review collected by and hosted on G2.com.

A faster segmentation and list updates would make the overall experience even stronger. Review collected by and hosted on G2.com.

ContactPigeon has made it easier for our team to manage and improve our marketing campaigns. Monitoring campaigns with the CDP is really helpful because we can also compare past time periods for better decision-making.

As far as campaigns go, we use it for emails, newsletters, push notifications, and on-site messages, and it helps us keep everything more organized. The drag-and-drop editor saves us time when creating campaigns, and the segmentation features help us better understand our audience and send more relevant messages. Review collected by and hosted on G2.com.

As an improvement, it would be helpful if push notification previews showed more accurately the final appearance of the campaign. Despite that, we are very satisfied with the platform and the collaboration with the team. Review collected by and hosted on G2.com.

Overall, we are satisfied with the product and very happy with the support team. It has all the tools that we need to create and manage our campaigns. Our work has become much easier since we launched the partnership in 2017, and the features help us engage with our audience. We have also added ContactPigeon’s new feature, Menura AI, which has been great for our business. Review collected by and hosted on G2.com.

I don’t have anything significant to mention here because we have been extremely happy over the years with ContactPigeon. I remember that I used to find the features overwhelming, but I always had help when I needed something. Review collected by and hosted on G2.com.

ContactPigeon gives us a complete set of tools to plan, manage, and optimize marketing campaigns for our clients, through email marketing, push notifications, automations, and pop-ups. We send 10–12 email campaigns and approximately 7 push notification campaigns monthly. Moreover, we run multiple automations, including abandoned cart, browse abandonment, giveaway automations, newsletter welcome journeys based on signup location, best-seller recommendations, product recommendations, and transactional emails. Review collected by and hosted on G2.com.

The platform requires a bit of understanding in the beginning, and more advanced functionalities can take time to get used to. However, the available resources make the learning process much easier. Review collected by and hosted on G2.com.

The platform's setup has helped us communicate with customers at the right moment, especially when they show interest but do not complete an action. We like that ContactPigeon helps us keep everything in one place, and the team has always been supportive and proactive in suggesting new ideas and possible improvements, which we appreciate. It feels like a collaborative relationship rather than just using a tool, and we’re looking forward to activating Menura AI. Review collected by and hosted on G2.com.

Some platform-side implementations may take a little longer than expected; however, it is not a deal breaker or a big issue. Review collected by and hosted on G2.com.