# What's the best runbook automation tool for cutting manual steps out of incident response?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hey G2 community, what's the best runbook automation tool for cutting manual steps out of incident response? Comparing tools in the <a class="a a--md" elv="true" href="https://www.g2.com/categories/runbook-automation">runbook automation</a> category on that specific piece rather than general workflow scheduling.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/pagerduty/reviews"><strong>PagerDuty</strong></a> reviewers describe alerts turning into a structured incident response process automatically, with escalation policies routing critical issues to the right on-call person without manual triage, though a couple noted initial configuration can get overwhelming if it isn't planned carefully.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/red-hat-ansible-automation-platform/reviews"><strong>Red Hat Ansible Automation Platform</strong></a> reviewers point to tasks that used to take hours, like patching or server setup, now running automatically in the background, with one specifically crediting it with cutting down a lot of manual work across the team.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/control-m/reviews"><strong>Control-M</strong></a> reviewers cite automation that cuts down manual effort in spotting and responding to job failures, with clearer visibility into dependencies helping teams catch issues before they cascade, though the interface takes real time to learn.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone running automated runbooks during an actual incident, has the automation held up under real pressure, or do you still end up falling back to manual steps when something unexpected happens?</p>

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- Posted at: 2 days ago
- Author title: SEO Content Specialist
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## Comments
### Comment 1

&lt;p&gt;From what I&#39;ve heard, automation holds up well for known failure patterns the runbook was built for, but teams still fall back to manual steps once something genuinely unexpected happens, since a scripted response can only handle scenarios someone already anticipated and wrote a runbook for.&lt;/p&gt;

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- Posted at: 1 day ago
- Author title: SEO Content Writer





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