Condens fits our workflow perfectly. The side-by-side view of analysis and artefact creation is a massive time save for us. The ability to adjust the size and placement of the video player has been brilliant for when listening to interviews vs usability tests where you really need to see the detail of interactions. The workspaces and repositories will give research a longer shelf life and help others to engage with all the learnings from the research team.

The whole team at Condens are SO helpful! They have helped us migrate our data from Dovetail which saved a massive amount of time and meant that we can still access all our existing research, but make it better with Condens. It's honestly been the best customer service I think I have ever received. They're helpful, responsive and knowledgeable. Review collected by and hosted on G2.com.

The transcription minutes allowance on the trial wasn't enough for our whole team to truly try out the tool, but having spoken to the team, they kindly gave us an additional trial of the product so we could fully assess if it was the tool for us. Review collected by and hosted on G2.com.

Who loves great products and great customer support? I certainly do! I have always felt strongly that we should find people/companies doing the right thing and call them out rather than focusing on companies doing the wrong thing and calling them out. I just had such a wonderful experience with www.condens.io which we are using for user research and I wanted to share it with folks here. So far it has been better than any other tool for recording customer interviews, tagging the info in the interview and using it to generate insights. We were struggling with bringing in word docs that had our interview notes. I reached out through the in-app suggestion tool and got a response within hours. They told me the cut/paste from MS Word was a struggle for them but they would have a feature to import a Word doc very soon. Then 24hr later they send me a personal e-mail telling me the feature is done. I just tried it and it worked quite well. Retained enough formatting to make it easy to navigate the doc and tag the pertinent info. I am so impressed with this new product Condens and the dedication the team has to their users. Way to go! Review collected by and hosted on G2.com.

Still work needed to improve the cut/paste from MS Word. The Import from MS Word is good enough to retain enough of the formating to be able to pull in old interview notes and consolidated research summary and get them properly tagged Review collected by and hosted on G2.com.

– Atomic approach to research: Tags can be shared across projects, so global patterns can emerge

- Manage participant pool with custom fields

– Powerful transcription tool speeds up the most tedious part of qualitative research

- Everything is highly customisable: session info, conclusions

– Never lose session context, share video highlights easily

- Team is highly responsive to bugs and feedback Review collected by and hosted on G2.com.

- Navigation takes some getting used to

- You can't reach out to participants directly from the tool

- Review collected by and hosted on G2.com.

We're using Condens for both its repository and qual analysis features. A few notes about each. As a repository, Condens has some great features like structured sections and attributes for projects, project and global tags, unlimited sharing of findings with stakeholders, search, etc. We still have a ways to go to fully make research visible in our org and leverage all Condens has to offer, but we're getting there.

I've recently been putting Condens' analysis tools through the paces and am very impressed with the synthesis workflow, especially the ability to take highlights (tagged notes or transcript pieces) and cluster them in a "conclusion". When a highlight is a tagged bit of video transcript, it's both a reusable video clip /and/ a unit of insight. You can even export a cluster of such clips to create a highlight reel! This is a very natural-feeling workflow with traceability back to raw data that I haven't seen anywhere else.

The software is fast and generally error-free. Any bugs I've encountered have been fixed quickly.

The last thing I'll mention is the excellent customer support. My questions are answered within hours and often lead to software changes. It's great to be in touch with the makers of the tool — one of the benefits of a product supported by a small team. Review collected by and hosted on G2.com.

I hesitate to mention too many negatives about the repository since I haven't used all of the features here. In terms of analysis/synthesis, I think are some interaction design details that can be improved (many of which I've mentioned to the Condens team) to make the clustering feel effortless — but they're getting there. We've yet to determine the best way of creating insights that live beyond the context of a project — these might be "conclusions", but I'm not entirely sure. Again, this might be a function of our relative newness to the platform.

I'm very optimistic about Condens as a long-term platform for UX (and marketing) research — its analysis, storage, and retrieval to create a company-wide long-term memory of all we've learned about our customers! Review collected by and hosted on G2.com.

Very easy way to add videos and clips into reports to reinforce the insight you are trying to share. Great tagging system. Review collected by and hosted on G2.com.

I would love a little bit of customization for the report feature as it can feel a little too much like a blog, when in fact you are trying to make the report attractive for the stakeholders. But anyway great tool, enjoying it so far. Review collected by and hosted on G2.com.

The user interface just is very intuitive: we don't have to go through lengthy onboarding sessions with new colleagues. Also, their support: questions are answered quickly and thoroughly, we even had some ad-hoc feature changes implemented: never experienced that before! Review collected by and hosted on G2.com.

The weakest feature is the automated transcriptions, which we have applied for Dutch spoken interviews. It does work: most of the time the context is correct, sometimes entire sentences are too, and then sometimes it's completely wrong. Can't say we have seen this work better elsewhere though. Review collected by and hosted on G2.com.

I love how easy it is to upload, transcribe, tag and analyze our UX Research Review collected by and hosted on G2.com.

There isn't much that I would change or dislike about the app. The only thing is I would like to do bulk add of new users. Review collected by and hosted on G2.com.

You can tell that Condens is designed for UX Research. It has everything you need to analyze data from research sessions - transcriptions in a lot of different languages, a straight forward tagging system, the possibility to easily produce small video snippets that can be shared, different workspaces so you can define roles and access for several projects, etc. We've used it for so many different projects already in multiple countries / languages and are really happy with Condens. Moreover, if we have any questions or problems, there is someone from the team helping us within a short amount of time. Thanks so much! Review collected by and hosted on G2.com.

We don't really have any downsides to share, to be honest. There are smaller things in the account administration that aren't as intuitive as one might think, but it's never a big issue. Review collected by and hosted on G2.com.

Automatic transcription that works very great in many languages. Better than competition. Review collected by and hosted on G2.com.

I would like integration with other insights, like surveys, or excel sheets, to get all research in one place. Uploading and tagging powerpoint reports would be wonderful. Review collected by and hosted on G2.com.

The whole tool is clearly built upon workflow knowledge from actual user researchers. For example, it's the fastest tool to tag transcripts that I'm aware of. Review collected by and hosted on G2.com.

Some advanced features are a little hidden. Review collected by and hosted on G2.com.