Generated from real user reviews
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Ladislava Z.
Small-Business (50 or fewer emp.)
5.0/5
"Affordable, Feature-Rich UX Research for Daily Student Use"
What do you like about Condens?
I use Condens.io with my students almost daily. After trying out several platforms for UX research, Condens emerged as the most affordable option that
Ariba R.
Enterprise (> 1000 emp.)
5.0/5
"Exceptional Transcription Accuracy for Team Collaboration"
What do you like about Condens?
It meets my needs, and in an excellent way. I want to make transcriptions of my interviews so I can a) analyse them well b) share my experience wi
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"An Intuitive, Powerful Platform for Scaling Customer Discovery and Insight Synthesis"
What do you like about Condens?
Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conductin
Ladislava Z.
Small-Business (50 or fewer emp.)
5.0/5
"Affordable, Feature-Rich UX Research for Daily Student Use"
What do you like about Condens?
I use Condens.io with my students almost daily. After trying out several platforms for UX research, Condens emerged as the most affordable option that
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Easy to Use and Self-Explanatory, with Helpful Video Guides"
What do you like about Condens?
It's easy to use! Pretty self-explanatory and also they provide videos
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"An Intuitive, Powerful Platform for Scaling Customer Discovery and Insight Synthesis"
What do you like about Condens?
Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conductin
See Related User Reviews
Audrey M.
Mid-Market (51-1000 emp.)
5.0/5
"Great tool, great company!"
What do you like about Condens?
Still love all these things! It is both stunningly simple and deeply complex at the same time. I think there's a pretty small learning curve, and as w
Igor K.
Mid-Market (51-1000 emp.)
4.0/5
"Main tool for user research practitioners"
What do you like about Condens?
Clear interface and controls, no unnecessary clicking. The team frequently adds new features that are thoughtful and based on user needs. Everything f
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"An Intuitive, Powerful Platform for Scaling Customer Discovery and Insight Synthesis"
What do you like about Condens?
Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conductin
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Condens has made analysing and sharing research insights so much easier"
What do you like about Condens?
It's very easy to get started with the tool - simple and logical UI and UX. Platform design is clear and has no unnecessary bells and whistles. Projec
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Audrey M.
Mid-Market (51-1000 emp.)
5.0/5
"Great tool, great company!"
What do you dislike about Condens?
There isn't great support for analyzing quantitative data or viewing survey results. It's very possible to do what you need to do with making charts,
Sophie B.
Mid-Market (51-1000 emp.)
5.0/5
"Powerful tool and team behind it!"
What do you dislike about Condens?
I would not know... honestly. Maybe the fact that the name of my company is always wrongly put in the transcripts...
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Game changer in research data organization and management"
What do you dislike about Condens?
Not much, there are some aspects of the interface that don't exactly fit my workflow, so it can be a little bit limiting. But there are plenty of awes
Verified User
Enterprise (> 1000 emp.)
5.0/5
"All your findings in one pace"
What do you dislike about Condens?
I think the usability of the highlights feature can be a little smoother - for example creating folders or categorize highlights for each study / proj
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Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Excellent qualitative analysis tool for small teams and upwards"
What do you dislike about Condens?
Global tagging not available on the lowest pricing tier
Igor K.
Mid-Market (51-1000 emp.)
4.0/5
"Main tool for user research practitioners"
What do you dislike about Condens?
Condens offers basic simple management of participants and the ability to add and change their data. But it's a shame that this area - respondent mana
See Related User Reviews
Audrey M.
Mid-Market (51-1000 emp.)
5.0/5
"Great tool, great company!"
What do you dislike about Condens?
There isn't great support for analyzing quantitative data or viewing survey results. It's very possible to do what you need to do with making charts,
Josef K.
Small-Business (50 or fewer emp.)
5.0/5
"A thoughtful tool for qualitative research and teaching"
What do you dislike about Condens?
The learning curve can be a bit steep for newcomers.
See Related User Reviews
Renan J.
Mid-Market (51-1000 emp.)
4.0/5
"Good way to centralize User Research"
What do you dislike about Condens?
Customer support have been helpful in identifying possible sessions with the company, to board in the new tool, but recent changes in the plans made t
Marie-Cécile G.
Small-Business (50 or fewer emp.)
4.0/5
"Condens has become my everyday ally for all UX research matters!"
What do you dislike about Condens?
Unfortunately, the bill can get salty if your organisation is big. But the product is worth it.
Intuitive interface, Tagging capabilities, Video Highlights, Performance Review collected by and hosted on G2.com.
Inaccurate transcriptions, limitations when it comes to agency projects Review collected by and hosted on G2.com.
I like the transcript option for recordings. It is super easy to upload a recording (for example from Microsoft Teams, Zoom, etc.) and transcribe it. You then have the option to automatically generate bookmarks and a summary of each section, which saves a lot of time. Review collected by and hosted on G2.com.
The architecture is not the most user-friendly one; if you are new, you need to learn how to get your way around. Review collected by and hosted on G2.com.
It's easy to use and offers great set of basic tools to help with research. Review collected by and hosted on G2.com.
Some of the basic features could be tweaked. The AI features are currently a bit lacking. Review collected by and hosted on G2.com.
Well thought user flows and keyboard shortcuts. Great speed performances. Transcription quality. Performant Tags suggestion engine. Friendly and helpful customer support. Data privacy compliance. Review collected by and hosted on G2.com.
I'm struggling a bit with the Search/Filter features in analysis phases. I would like built-in AI analysis assistance to help me uncover insights across projects and generating reports without exporting my data to another platform. I would like pricing solutions for small business (ex: something in-between 50-100$ for 2 researchers with repository features). Review collected by and hosted on G2.com.
I haven’t been using Condens to the fullest; I haven’t made reports or maps within Condens itself. However, I have been creating projects, adding recordings of interviews and summarising and tagging insights from the transcribed interviews. That works wonderfully; the transcripts aren’t perfect, but definitely good enough to use, even with Dutch audio (so not English). The tagging and clustering of insights works well, and allows us to get short clips from the interviews to support insights while presenting them to stakeholders. Additionally, the support was really quick, friendly and to the point. Even product suggestions were partially implemented quickly. Review collected by and hosted on G2.com.
There isn’t necessarily something I dislike. However, some specific keyboard shortcuts would make my workflow a bit quicker and easier. Additionally, there’s always room for improvement in the transcriptions. Review collected by and hosted on G2.com.
Condens has enough flexibility to help you customize for your org, but not so much flexibility that colleagues get confused when they log in occasionally. The ability to have a main view screen plus an editing sidebar is amazing for analysis. I also appreciate the little details, like avatar options, icons, and stock photos for reports. They always seem to be updating features that are relevant to what I'm using too. I've used Dovetail and EnjoyHQ, and I find Condens more refreshing and straightforward than those tools. Review collected by and hosted on G2.com.
They currently email me a monthly insights report, but it'd be nice to see site usage in the app itself. I also hope they make it more obvious for less-frequent researchers to get started with a new project since today I need to reiterate to my colleagues where they need to go and how to begin their work. Review collected by and hosted on G2.com.
- Tagging
- Clustering of Findings
- Multiple Workspaces
- Stakeholder Repository
- Drag and Drop from Session to Conclusion
- The way you can make highlighted clips from a video
- Everything is stored in one place
- The time it saves me in my daily doing
- Communication with Condens Team Review collected by and hosted on G2.com.
- There is not really something I dislike about condens, but if I should name something it would be:
- The "Charts". Its a feature I've never used and don't really see a case when I should use it.
- The "Whiteboard" is actually really nice and I have used it for presenting but I think its quite tedious to handle and it could behave more responsively.
- Transcription of Videos (It could be more accurate. Honestly I think the feature is quite nice and I like the way you can tag sentences, the way you make clips and how it generally behaves but I rarely use this function (due to time issues)). Review collected by and hosted on G2.com.
Simplicity
Clear UI
Very responsive support
Easy onboarding
Flexible user management
Repository accessible to anyone in the organization without payment
Affordable prices
It is so fast to build reports Review collected by and hosted on G2.com.
In the future I would like to integrate better with Miro
Better export functionality to keep some documents for archive Review collected by and hosted on G2.com.
I like the fact, that they are reactive to user feedback and implement the features in a timely manner. This makes our UX Research so much faster and easier. Review collected by and hosted on G2.com.
The speed of Condens combined with Grammarly. Long transcripts do not combine with Grammarly very well, but I feel like it's more like a grammarly problem, than Condens. Review collected by and hosted on G2.com.
- Easy to use platform, especially working well for tagging and synthesis.
- Great customer service, we are a small team, but they respond quickly and help resolve questions.
- So much more intuitive than Dovetail was for us! Review collected by and hosted on G2.com.
- It would be great if there was a bit more collaboration opportunities for things like ranking assumptions to test and having stakeholders vote / thumbs up / react to findings, but I think that's probably coming with some of their upcoming releases. Review collected by and hosted on G2.com.