Condens is a simple and effective solution to our needs. Getting used to the UI takes a little bit, but after that short learning curve, it's a great experience. When I have questions, or suggestions, I get personal responses from folks who are truly interested in understanding my perspective and improving their product. Review collected by and hosted on G2.com.

Some clients tell us they're confused by the UI Review collected by and hosted on G2.com.

Condens makes it very easy to perform basic tasks related to qualitative research, such as import recordings and transcribe them, create tag groups, tag interviews, keep track of previous and ongoing user studies, find and compare finding across multiple studies, etc. Also, being able to create and follow templates for projects, sessions, etc. speeds up our work significantly.

The two-panel layout and the possibility to drag insights from, for instance, tag groups to different types of artifacts is fantastic and very helpful, too. Review collected by and hosted on G2.com.

- While it's great that insights can be simply dragged and dropped to the Condens whiteboard, I unfortunately find the whiteboard itself quite "clunky" and not very intuitive to use, compared to other virtual whiteboards.

- The visualization options in both artifacts and whiteboards are quite limited, however I was happy to notice that it is finally possible to create tables in artifacts!

- At times I wish there were more "mass formatting" options for artifacts, such as defining media settings for clips for the entire artifact, instead of having to do that one-by-one. Review collected by and hosted on G2.com.

The AI transcription was really good along with the autogenerated summaries from both tag and the whole interview gave a quick and comprehensive overview of a user interview. This coupled with the tagging feature made it very easy to capture user insights from interviews Review collected by and hosted on G2.com.

There are some slight issues with the autotranscription, where it doesn't always things very well when it comes to a smaller language such as Danish Review collected by and hosted on G2.com.

- The integration with my other applications (Google Business, Figma, etc.)

- The management of insights

- An innovative and practical user interface

- Based in the European Union and GDPR compliant

- Responsive customer support that genuinely seeks to assist

- AI-generated automated interview summaries

- Regular updates Review collected by and hosted on G2.com.

It takes some time to learn how to fully benefit from the interface. Review collected by and hosted on G2.com.

It's really great for a team to collaboratively analyzing videos. The transcript feature is really helpful, and being able to select a piece of the transcript and annotate is awesome Review collected by and hosted on G2.com.

Nothing major. It would be nice to have a canvas view, and it would be nice to have long-term free educatiaonal acess. Review collected by and hosted on G2.com.

Condens is an (almost) one-stop shop for UX research. It is great to manage users that have took part in different studies and share insights with different stakeholders. The product is being constantly developed and the team is easily approachable. Review collected by and hosted on G2.com.

Sometimes I am still afraid that making changes in one project will break all the others, but maybe that will solve itself with more and more experience with Condens. Other than that, I wish there would be more privacy settings on published reports and the possibility to have a "booking page" integrated to my calendar -- fingers crossed to get them soon! :D Review collected by and hosted on G2.com.

The facility and tool itself is amazing for the researchers. Helping me with transcriptions in all the languages. Customer support is also very nice and quick. Review collected by and hosted on G2.com.

No negative feature yet discovered. Review collected by and hosted on G2.com.

Transcription Tool is good. Good System to Order your Stuff. Review collected by and hosted on G2.com.

Not enough minutes of transcription in the Basic Version. Review collected by and hosted on G2.com.

The tagging system is straight-forward and leads to extremely rich cross-referencing and theme combinations. Review collected by and hosted on G2.com.

Unfortunately, the bill can get salty if your organisation is big. But the product is worth it. Review collected by and hosted on G2.com.

I particularly like the fact that it's super easy to use and integrate into workflows. There are lots of useful features and yet it's not too overloaded with functions. From creating projects (with templates) to creating sessions with auto-transcription and evaluating them using tagging and artifact templates, it's a great daily used companion for research projects.

The implementation of the tool was very low-threshold and Alex and the support team were on hand from the very beginning with a very open exchange. Review collected by and hosted on G2.com.

Sometimes we still find it difficult to create a link between the artifacts and the other tools for further work with insights. Additional Miro boards often have to be created. We are also constantly reflecting on which form of presentation is best received by our internal users - this is not yet 100% ideal for us.

Nevertheless, we are very satisfied and in general, a lot can already be designed and tried out with the existing features. Review collected by and hosted on G2.com.