Condens is by far the most competent all-in-one transcriptions and annotation tool for research, that I've found so far.

The transcription service alone is worth the subscription cost -- it automatically detects different speakers, and the ability to live edit the transcript while listening (and it highlighting the words being said live) are killer features. Review collected by and hosted on G2.com.

I have two wishes for features in Condens, both have to do with flexibility.

The first is that I think project management is a little unwieldy for research products. I would love to have slightly more granular control over what a project is, who is participating as researchers and who the participants are.

Next, I would prefer a few more simple options for data collection. I appreciate the collaboration features, but something I would just like to put everything in a spreadsheet and automatically count how many times a word was mentioned (this feature might exist, but I haven't found it). Review collected by and hosted on G2.com.

I use Condens almost every day. I like the fact that we can create tags so the user research repository brings value to the whole organisation. A PO, a fellow researcher or anybody can search through past and ongoing research.

It allows for atomic research; a very efficient way of analysing user research: importing the Teams video after each session, reviewing the transcript, creating highlights, grouping highlights from the various sessions to create findings, and then very quickly creating a report by drag and dropping the findings, et voilà :)

Condens make it also easier to share insights with my team. My PO or anybody with access to a project can add comments, which makes it very collaborative when drafting the project guide or the report. I also like to share findings in the form of video extracts just after the session to my core team via Teams. Very impactful. Review collected by and hosted on G2.com.

I still need to get acquainted with some templates like the user journey map which does not fit perfectly my need and takes a lot of clicks to be adjusted.

Also adding new users from outside my researcher team can be a hassle. But Condens Customer Support is always very reactive. Review collected by and hosted on G2.com.

The features are very helpful and easy to use, the performance of the software is very good. We use the software every day. What was most important for us: they are GDPR compliant and host their servers in the EU which only very few tools offer. In addition, export of a lot of data is possible. We discovered an issue and this problem was handled very fast. Furthermore, if there are any (feature) requests, you can always reach Condens via email and they take customer requests very seriously. Review collected by and hosted on G2.com.

No real downsides, there are some features we are waiting for but they are already in development. Review collected by and hosted on G2.com.

I like how organized Condens is, it really helps me to be organized myself. And besides that, the transcript function works incredibly good and saves me lots of time. Review collected by and hosted on G2.com.

The only issue I had was sometimes during a transcrip it was a bit harder to add another speaker because it wouldn't always automatically select the right speaker. Review collected by and hosted on G2.com.

Transcripts of videos, with automatic bookmarks, the way you can highlight pieces of text, add tags and then use those highlights to build your report is so much easier with Condens than before. I also really like the charts feature, which allows me to filter and easily see common themes etc. I also like that you can anonymize and share your report throughout the org. I like all of it really. Review collected by and hosted on G2.com.

You put more time in tagging the raw data, but it's a win in the end when building the report. Dutch transcripts could be a bit better, often have to correct quite a bit, also in the punctuation. Review collected by and hosted on G2.com.

Easy for the group research! It's my first time doing qualitative analysis but was easy to use. Review collected by and hosted on G2.com.

Json file is not available for input. We have to convert the file type manually. Review collected by and hosted on G2.com.

The transcription is very accurate in English and in Italian! I love the highlights feature, with a little organization it makes your analysis super easy and helps creating clips and powerful video insights Review collected by and hosted on G2.com.

I think the usability of the highlights feature can be a little smoother - for example creating folders or categorize highlights for each study / project Not a fan of the home screen, can be more user friendly Review collected by and hosted on G2.com.

Condens is our company UX repository. I love the way it integrates with Zoom to upload videos, and how easy it is to edit videos/make clips, correct transcripts, and build reports.

I have had a few questions and when I contact Customer support, they are lightning fast to assist. The CTO himself even responds. Review collected by and hosted on G2.com.

The least helpful aspects on Condens are: pullout quotes - I would like a box like a newspaper to make it pop. I would also like embedded artifacts to copy when I copy reports. Review collected by and hosted on G2.com.

Interface and features are phenomenal. Very easy to use and I love the tagging fields and subfields. Transcripts are accurate. Tons of great features to organize and analyze your content. Customer service team is fantastic. Review collected by and hosted on G2.com.

Not much, there are some aspects of the interface that don't exactly fit my workflow, so it can be a little bit limiting. But there are plenty of awesome features to work around this and the customer service team is great at incorporating feedback into updated versions. Review collected by and hosted on G2.com.

Condens is an impressive UX research software that stands out with its ultra-fast whiteboard, capable of handling a large volume of data points with ease. The Split View feature is particularly useful, allowing me to see the tags being used (highlights section) and the whiteboard simultaneously. The highlights section is equipped with a super powerful search function, which includes filtering of tags and many other features, making it incredibly handy. Additionally, the AI summary feature is a valuable tool that helps interpret highlighted quotes, saving time and providing insightful summaries. Review collected by and hosted on G2.com.

Despite the many positive aspects, there is one major drawback that prevents me from continuing to use Condens. In the whiteboard, only one tag is visible on each quote. When two or more tags are used on a quote, they are not immediately visible and only appear when hovering over them. This limitation makes it harder to cluster quotes with multiple tags, adding an extra step to the process and reducing efficiency. Review collected by and hosted on G2.com.