Condens has been an awesome platform that has helped our Research Team easily capture the important data from a variety of channels and more importantly provide visibility into what we learned to our Stakeholders. On top of that the Condens team has been great to work with. Review collected by and hosted on G2.com.

Can't think of anything useful to be honest :) Review collected by and hosted on G2.com.

Clear interface and controls, no unnecessary clicking. The team frequently adds new features that are thoughtful and based on user needs. Everything from uploading conversations to processing them and sharing them with colleagues can be handled very well. It's a good tool for companies looking to democratize research; I've involved all developers in Condens in addition to UX designers. Their support team is always helpful and reacts quickly. Review collected by and hosted on G2.com.

Condens offers basic simple management of participants and the ability to add and change their data. But it's a shame that this area - respondent management - doesn't cover more scenarios (integration with email, creating target lists, signing consents, distributing rewards, etc.). This leads to the necessary use of additional tools and the associated inefficiencies. However, this can be covered by available integrations, which requires the involvement of developers or system administrators. Review collected by and hosted on G2.com.

I enjoy many of its features: tags to categorize information; different types of artifacts to match my analysis flow; search function; highlights; good transcription and bookmarks. It has been very helpful to centralize research data, which prior to using Condens we were seriously lacking. Review collected by and hosted on G2.com.

It could be easier to generate charts and quantitative results. Review collected by and hosted on G2.com.

I love how Condens serves as an end-to-end solution for my qualitative research in my PhD projects. From effortless transcriptions with speaker attribution and bookmarks to tagging and organized tag groups, Condens stands out to me for its intuitive interface and relevant features. Review collected by and hosted on G2.com.

There’s nothing I particularly dislike about Condens, but I would really appreciate the option to attribute tags to specific individuals. In my PhD research, multiple people often code the same sessions, and it would be incredibly helpful to easily compare codes across researchers Review collected by and hosted on G2.com.

I’ve been using Condens for over three years now—first as a researcher in a venture builder, then as an Insights Department Lead in a business design studio. It quickly became my go-to tool for qualitative research analysis. Today, I also introduce Condens to my students studying UX design and research, and management. We use Condens while working on student UX research projects for NGOs, and I know that many of my students go on to use it in their professional practice afterward.

What I love most is how user-friendly and intuitive it is—it truly makes the often messy work of research feel smooth and enjoyable. The support team is excellent, and I especially appreciate their educational offer, which has been a huge help for both teaching and student projects. Condens is a reliable, well-designed platform that grows with you as your research practice evolves. Review collected by and hosted on G2.com.

Honestly, there's nothing I dislike about Condens. They consistently improve the tool by adding thoughtful features like the whiteboard or AI features, which shows they really listen to user needs. Review collected by and hosted on G2.com.

It's easy to use! Pretty self-explanatory and also they provide videos Review collected by and hosted on G2.com.

I think that sometimes the ai bookmarks aren't as helpful Review collected by and hosted on G2.com.

Condens is amazing for managing qualitative, discourse-based research projects across faculty, students, and collaborating organizations. It is amazingly intuitive but for those who may need more support, it offers a ton of videos and support content to get you up to speed. The transcription and translation tools are beyond amazing and certainly beat out platforms like Otter.ai which I have used in the past for accuracy and fit for purpose. The AI support of insights from the transcriptions is also very powerful and maybe the best part of the whole platform. Review collected by and hosted on G2.com.

I wish it had a few more tools for co-managing quantitative data derived from the qualitative inputs. I'm now managing that for our research projects outside of Condens but would love to have it all in one spot for my projects. Review collected by and hosted on G2.com.

It's very easy to get started with the tool - simple and logical UI and UX. Platform design is clear and has no unnecessary bells and whistles. Project management and insights analysis is very simple and straightforward. Interview transcripts (at least from English, haven't tested other languages) are made fast and are on good level. It's very easy to find insights on some specific topic and to share video clips and verbatim inside the organisation (heavily supporting customer obsession in our organisation). Condens team is very open to suggestions and always tries to offer solutions if we have questions around how to use something. Let's see what's the new AI- era brings to Condens :) Review collected by and hosted on G2.com.

Maybe it comes down to my skills, but I would need better instructions on how to make the reporting visually more appealing. Review collected by and hosted on G2.com.

Being able to have your data, notes, and artifacts all in one place with an interface that allows you to easily navigate between them makes for a very smooth experience. Adding codes is intuitive and I appreciate how easy it is to reference tagged information. The interface itself has been easy to learn and looks solid. Review collected by and hosted on G2.com.

If Condens had more robust export options that would take things to the next level. I appreciate how well everything works together in the system but there are always times when you will need to work outside of the tool. Exporting tagged data is possible but there are little to no options in how Condens formats the spreadsheet you get and this can be an issue at times. Review collected by and hosted on G2.com.

Condens makes both the analysis and synthesis of interview data feel smooth and intuitive. All features reflect real researcher workflows. I especially appreciate the automatic transcription and the gentle, non-intrusive use of AI. I also enjoy how easily I can combine different types of data sources. As a university lecturer, I find it incredibly helpful to follow my students’ progress (10+ projects) and support them directly within the platform as they learn how to work with qualitative data. Review collected by and hosted on G2.com.

The learning curve can be a bit steep for newcomers. Review collected by and hosted on G2.com.