Condens is a platform that really understands the day-to-day work of researchers, and it nails the details. At every step of my workflow, the things I want are simply there: a checkbox to mark a session as processed, and the ability to rearrange the metadata in the overview exactly how I prefer. Those are just a couple of small touches, but they’re the kind of details that show Condens genuinely understands research work.

I also love how whiteboarding, note-taking, and more are kept as an integral part of the main screen. There’s no need to awkwardly click back and forth between processing interview sessions and analysis; you can have both visible at the same time with a simple pull-out split screen. The way they display videos, how you interact with them, and how easy it is to create snippets (etc., etc.) all follow the same thoughtful approach. It may sound trite, but these little things really do matter, and they make working in Condens much easier and more enjoyable.

A lot of research platforms seem to offer similar features, but they’re often less intuitive and not as well thought through as Condens. And now the AI functionalities they’re releasing match that same pattern: they actually make sense within my work process.

Their support is personal and fast as well.

I don't use many integrations, but the ones that I do work well. I've never had an issue with performance and the pricing is fair. I just wish that more premium features were available to teams of 1 as well. But that goes for many providers.

Overall, Condens is my favorite tool to work with. As an analysis and repository tool specifically, but also generally speaking in the space of tools we need in Research and ReOps. Review collected by and hosted on G2.com.

As mentioned above: I wish some more premium features were available to non-enterprise customers as well. I'm on the Lite plan, being a team of one and often working freelance. I too would like some automated scrubbing of PII. Those pains exist for all researchers (if they do their job well). 😅 Review collected by and hosted on G2.com.

Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conducting customer discovery for novel research technologies, teams regularly complete 100+ interviews every six months, and Condens has made it remarkably simple to upload, organize, and work with a wide range of interview formats and transcripts.

The collaboration features are a standout. Multiple team members can code, synthesize, and analyze interviews simultaneously without friction, which is critical for collaborative research efforts. The interface makes qualitative coding feel approachable rather than overwhelming, allowing novice users to focus on generating insights rather than wrestling with the software.

I also really appreciate how easy it is to share results with external stakeholders and clients. Condens makes it simple to provide visibility into the analysis, and clients can meaningfully contribute to synthesis and interpretation without needing extensive onboarding or training. Review collected by and hosted on G2.com.

I've only had minor issues with Condens. The main issue I ran into was onboarding limited access team members. Sometimes, they would have trouble seeing the project I added them to and they would need to search for it. I had to walk a few team members through the process of locating the projects I wanted them to contribute to. It would also be great if 'participants' could be separated by projects. We perform customer discovery for vastly different projects that don't really share common participants. Review collected by and hosted on G2.com.

It meets my needs, and in an excellent way.

I want to make transcriptions of my interviews so I can a) analyse them well b) share my experience with my teammates. I find it's very helpful for them to review an interview quickly and we all code together. The best part is the way it can very accurately judge different voices, and capture words really well, as compared to other transcription tools I've tried.

Additional bonus: it follows GDPR guidelines. So I feel very comfortable uploading my data on it. Review collected by and hosted on G2.com.

The only downside is that I don't wanna try out any other transcription tool. Review collected by and hosted on G2.com.

It speeds up my process of turning data into insights Review collected by and hosted on G2.com.

not really intuitive in folder structure and active project. Review collected by and hosted on G2.com.

That I can use it organize and transcribe the recordings for my projects without worrying of misuse of data because of their privacy policy. I can also edit those transcriptions with ease online, using the commands to follow the audio as I proof them. Review collected by and hosted on G2.com.

The platform is not so intuitive to use and the transcription service has some troubles recognizing the voices in audios with more than 2 participantes. Also, I noticed that the platform has a lot of features that I guess could be helpful to my student/research work but I am not sure what they are for or how to take advantage of them. I would use it more frequently if I could figure out their use for my work. Review collected by and hosted on G2.com.

I like Condens because it is user-friendly and offers a student plan for free. Setting it up was really easy, which I appreciated. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Still love all these things! It is both stunningly simple and deeply complex at the same time. I think there's a pretty small learning curve, and as we're working toward democratization and providing guardrails to help new roles do some of their own research, it was important to find a platform that would be simple for people to pick up. The drag-and-drop feature is super powerful. I'm always discovering more delightful features. They incorporate AI in an intentional and impactful way that enhances the researcher's value and efficiency, allowing more time for thoughtful analysis. Everyone on my team has loved it so far, and it's so easy to build up our repository right from the research completed. I make a lot of templates for our organization, both study types and artifacts, and it has been great to be able to create those to support others coming on to the platform. On top of all the amazing features, ease of use, ease of learning, and powerful capabilities, I am enamored with Condens as a company for how engaged they are with customer feedback. I always get a response to any feedback I send in. Sometimes it's to ask clarifying questions, and multiple times it has been to say, "We are actually releasing that feature this week!" or "We just released that feature today, just refresh your page!" What this says to me is that they are very in tune with what their users want and need. I suppose I shouldn't be surprised, as they are a platform that supports research / user-centered design and development :) Review collected by and hosted on G2.com.

There isn't great support for analyzing quantitative data or viewing survey results. It's very possible to do what you need to do with making charts, but it's just a little more tedious than native survey tools' reporting features. The transcription is pretty good in general, but there is room for improvement there. It is certainly a huge improvement from other transcription tools, it's good at recognizing speakers and making edits, but sometimes it just falls short. It'd be great to be able to train it on custom vocabulary. The Whiteboards (kinda like a miro board, but integrated with your tags and research directly) are a great concept, but the usability is kinda tough. It's hard to figure out what you're selecting and moving, and harder to pick up for people who don't use it often. It's great to have, though, for affinity mapping the highlights that are already made in the platform, just wish it was a little bit of a smoother experience. These are just a handful of things, and I had to go into Condens and look around to remind myself what things I dislike, because it is such a great tool. And because they are always making improvements and taking feedback, I have full confidence these things will improve over time. Review collected by and hosted on G2.com.

-The transcription

-the video clip download to include in reports

-stakeholder involvement Review collected by and hosted on G2.com.

I have nothing really I dislike - maybe the only thing is that I would like different teams to have different project folders that they cannot access. I think this is part of the enterprise solution, which is not what we need atm. Review collected by and hosted on G2.com.

Centralised place for UX Research within the company. It allows people to more easily make an understanding of the raw qualitative data, especially because of the use of a great video transcription feature. Review collected by and hosted on G2.com.

Customer support have been helpful in identifying possible sessions with the company, to board in the new tool, but recent changes in the plans made things we needed more expensive. Review collected by and hosted on G2.com.

I use Condens.io with my students almost daily. After trying out several platforms for UX research, Condens emerged as the most affordable option that also offers all the features we need, from automatic transcription and real-time collaboration to sophisticated evaluation. Review collected by and hosted on G2.com.

Only the need to renew the EDU license every semester. Review collected by and hosted on G2.com.