--- title: Condens Reviews meta\_title: 'Condens Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 104 reviews by the users' company size, role or industry to find out how Condens works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 104 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Condens Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **affordable and comprehensive transcription services** of Condens, enhancing their UX research experience significantly. [(26 mentions)](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753258&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface and comprehensive features** of Condens for efficient UX research and collaboration. [(19 mentions)](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753550&qs=pros-and-cons#reviews) Users appreciate the **exceptional ease of use** of Condens, facilitating seamless collaboration and intuitive research processes. [(17 mentions)](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753321&qs=pros-and-cons#reviews) Users praise the **excellent and responsive customer support** of Condens, providing timely assistance and valuable feedback. [(13 mentions)](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753565&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Condens, making it easy for anyone to engage in qualitative research. [(11 mentions)](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753615&qs=pros-and-cons#reviews) Users report **poor transcription accuracy** , especially for smaller languages like Danish, indicating room for improvement. [(7 mentions)](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753222&qs=pros-and-cons#reviews) Users find the **poor interface design** of Condens confusing and not very intuitive compared to other tools. [(6 mentions)](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753486&qs=pros-and-cons#reviews) Users find the **inefficient tagging system** cumbersome, affecting their ability to organize and access quotes effectively. [(5 mentions)](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753238&qs=pros-and-cons#reviews) Users find the **difficult learning curve** challenging, particularly for newcomers and occasional researchers trying to navigate the platform. [(4 mentions)](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753188&qs=pros-and-cons#reviews) Users note that the **high costs** can become burdensome, especially for larger organizations needing extensive features. [(3 mentions)](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753250&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Condens ##### 1. Transcription Services Users highlight the **affordable and comprehensive transcription services** of Condens, enhancing their UX research experience significantly. [ See 26 mentions ](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753258&qs=pros-and-cons#reviews) See Related User Reviews ![Ladislava Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ladislava Z.") LZ Ladislava Z. Small-Business (50 or fewer emp.) 5.0/5 "Affordable, Feature-Rich UX Research for Daily Student Use" What do you like about Condens? I use Condens.io with my students almost daily. After trying out several platforms for UX research, Condens emerged as the most affordable option that ![Ariba R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ariba R.") AR Ariba R. Enterprise (\> 1000 emp.) 5.0/5 "Exceptional Transcription Accuracy for Team Collaboration" What do you like about Condens? It meets my needs, and in an excellent way. I want to make transcriptions of my interviews so I can a) analyse them well b) share my experience wi ##### 2. Features Users appreciate the **intuitive interface and comprehensive features** of Condens for efficient UX research and collaboration. [ See 19 mentions ](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753550&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "An Intuitive, Powerful Platform for Scaling Customer Discovery and Insight Synthesis" What do you like about Condens? Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conductin ![Ladislava Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ladislava Z.") LZ Ladislava Z. Small-Business (50 or fewer emp.) 5.0/5 "Affordable, Feature-Rich UX Research for Daily Student Use" What do you like about Condens? I use Condens.io with my students almost daily. After trying out several platforms for UX research, Condens emerged as the most affordable option that ##### 3. Ease of Use Users appreciate the **exceptional ease of use** of Condens, facilitating seamless collaboration and intuitive research processes. [ See 17 mentions ](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753321&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use and Self-Explanatory, with Helpful Video Guides" What do you like about Condens? It's easy to use! Pretty self-explanatory and also they provide videos ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "An Intuitive, Powerful Platform for Scaling Customer Discovery and Insight Synthesis" What do you like about Condens? Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conductin ##### 4. Customer Support Users praise the **excellent and responsive customer support** of Condens, providing timely assistance and valuable feedback. [ See 13 mentions ](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753565&qs=pros-and-cons#reviews) See Related User Reviews ![Audrey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey M.") AM Audrey M. Mid-Market (51-1000 emp.) 5.0/5 "Great tool, great company!" What do you like about Condens? Still love all these things!It is both stunningly simple and deeply complex at the same time. I think there's a pretty small learning curve, and as we ![Igor K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor K.") IK Igor K. Mid-Market (51-1000 emp.) 4.0/5 "Main tool for user research practicioners" What do you like about Condens? Clear interface and controls, no unnecessary clicking. The team frequently adds new features that are thoughtful and based on user needs. Everything f ##### 5. User Interface Design Users praise the **intuitive interface** of Condens, making it easy for anyone to engage in qualitative research. [ See 11 mentions ](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753615&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "An Intuitive, Powerful Platform for Scaling Customer Discovery and Insight Synthesis" What do you like about Condens? Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conductin ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Condens has made analysing and sharing research insights so much easier" What do you like about Condens? It's very easy to get started with the tool - simple and logical UI and UX. Platform design is clear and has no unnecessary bells and whistles. Projec ### 5 Cons or Disadvantages of Condens ##### 1. Poor Transcription Accuracy Users report **poor transcription accuracy** , especially for smaller languages like Danish, indicating room for improvement. [ See 7 mentions ](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753222&qs=pros-and-cons#reviews) See Related User Reviews ![Audrey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey M.") AM Audrey M. Mid-Market (51-1000 emp.) 5.0/5 "Great tool, great company!" What do you dislike about Condens? There isn't great support for analyzing quantitative data or viewing survey results. It's very possible to do what you need to do with making charts, ![Sophie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophie B.") SB Sophie B. Mid-Market (51-1000 emp.) 5.0/5 "Powerful tool and team behind it!" What do you dislike about Condens? i would not know... honnestly. Maybe the fact that the name of my company is always wrongly put in the transcripts... ##### 2. Poor Interface Design Users find the **poor interface design** of Condens confusing and not very intuitive compared to other tools. [ See 6 mentions ](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753486&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Game changer in research data organization and managment" What do you dislike about Condens? Not much, there are some aspects of the interface that doesn't exactly fit my workflow, so it can be a little bit limiting. But there are plenty of aw ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "All your findings in one pace" What do you dislike about Condens? I think the usability of the highlights feature can be a little smoother - for example creating folders or categorize hightlights for each study / pro ##### 3. Inefficient Tagging Users find the **inefficient tagging system** cumbersome, affecting their ability to organize and access quotes effectively. [ See 5 mentions ](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753238&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Excellent qualitative analysis tool for small teams and upwards" What do you dislike about Condens? Global tagging not available on the lowest pricing tier ![Igor K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor K.") IK Igor K. Mid-Market (51-1000 emp.) 4.0/5 "Main tool for user research practicioners" What do you dislike about Condens? Condens offers basic simple management of participants and the ability to add and change their data. But it's a shame that this area - respondent mana ##### 4. Difficult Learning Users find the **difficult learning curve** challenging, particularly for newcomers and occasional researchers trying to navigate the platform. [ See 4 mentions ](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753188&qs=pros-and-cons#reviews) See Related User Reviews ![Audrey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey M.") AM Audrey M. Mid-Market (51-1000 emp.) 5.0/5 "Great tool, great company!" What do you dislike about Condens? There isn't great support for analyzing quantitative data or viewing survey results. It's very possible to do what you need to do with making charts, ![Josef K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josef K.") JK Josef K. Small-Business (50 or fewer emp.) 5.0/5 "A thoughtful tool for qualitative research and teaching" What do you dislike about Condens? The learning curve can be a bit steep for newcomers. ##### 5. Expensive Users note that the **high costs** can become burdensome, especially for larger organizations needing extensive features. [ See 3 mentions ](https://www.g2.com/products/condens/reviews?filters%5Bsentiment_snippet%5D=1753250&qs=pros-and-cons#reviews) See Related User Reviews ![Renan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renan J.") RJ Renan J. Mid-Market (51-1000 emp.) 4.0/5 "Good way to centralize User Research" What do you dislike about Condens? Customer support have been helpful in identifying possible sessions with the company, to board in the new tool, but recent changes in the plans made t ![Marie-Cécile G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie-Cécile G.") MG Marie-Cécile G. Small-Business (50 or fewer emp.) 4.0/5 "Condens has become my everyday ally for all UX research matters!" What do you dislike about Condens? Unfortunately, the bill can get salty if your organisation is big. But the product is worth it. ![Audrey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey M.") AM Audrey M. UI / UX Designer Mid-Market (51-1000 emp.) 8/19/2025 "Great tool, great company!" 5/5 What do you like best about Condens? Still love all these things!It is both stunningly simple and deeply complex at the same time. I think there's a pretty small learning curve, and as we're working toward democratization and providing guardrails to help new roles do some of their own research, it was important to find a platform that would be simple for people to pick up. The drag-and-drop feature is super powerful. I'm always discovering more delightful features. They incorporate AI in an intentional and impactful way that enhances the researcher's value and efficiency, allowing more time for thoughtful analysis. Everyone on my team has loved it so far, and it's so easy to build up our repository right from the research completed. I make a lot of templates for our organization, both study types and artifacts, and it has been great to be able to create those to support others coming on to the platform. On top of all the amazing features, ease of use, ease of learning, and powerful capabilities, I am enamored with Condens as a company for how engaged they are with customer feedback. I always get a response to any feedback I send in. Sometimes it's to ask clarifying questions, and multiple times it has been to say, "We are actually releasing that feature this week!" or "We just released that feature today, just refresh your page!" What this says to me is that they are very in tune with what their users want and need. I suppose I shouldn't be surprised, as they are a platform that supports research / user-centered design and development :) Review collected by and hosted on G2.com. What do you dislike about Condens? There isn't great support for analyzing quantitative data or viewing survey results. It's very possible to do what you need to do with making charts, but it's just a little more tedious than native survey tools' reporting features. The transcription is pretty good in general, but there is room for improvement there. It is certainly a huge improvement from other transcription tools, it's good at recognizing speakers and making edits, but sometimes it just falls short. It'd be great to be able to train it on custom vocabulary. The Whiteboards (kinda like a miro board, but integrated with your tags and research directly) are a great concept, but the usability is kinda tough. It's hard to figure out what you're selecting and moving, and harder to pick up for people who don't use it often. It's great to have, though, for affinity mapping the highlights that are already made in the platform, just wish it was a little bit of a smoother experience. These are just a handful of things, and I had to go into Condens and look around to remind myself what things I dislike, because it is such a great tool. And because they are always making improvements and taking feedback, I have full confidence these things will improve over time. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? - Consolidating research into one space - Easy analysis and report creation - Assists in making it easy for mentoring new people to do research - Makes all research accessible for self-serving - Allows for establishing standard ways of working Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Maria E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria E.") ME Maria E. Lead User Researcher Enterprise (\> 1000 emp.) 8/5/2025 "Great Research Tool" 5/5 What do you like best about Condens? -The transcription -the video clip download to include in reports -stakeholder involvement Review collected by and hosted on G2.com. What do you dislike about Condens? I have nothing really I dislike - maybe the only thing is that I would like different teams to have different project folders that they cannot access. I think this is part of the enterprise solution, which is not what we need atm. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? The basic is that it is a research tool that helps us go through the research data in an easy way. It also helps us in invovling the stakeholders when they cannot come on the research trip with us or cant parttake in the life interview. Also great with reporting. We have also started using it as a repository which is still very much wip but good to see patterns across teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Renan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renan J.") RJ Renan J. Senior Product Designer Mid-Market (51-1000 emp.) 8/18/2025 "Good way to centralize User Research" 4/5 What do you like best about Condens? Centralised place for UX Research within the company. It allows people to more easily make an understanding of the raw qualitative data, especially because of the use of a great video transcription feature. Review collected by and hosted on G2.com. What do you dislike about Condens? Customer support have been helpful in identifying possible sessions with the company, to board in the new tool, but recent changes in the plans made things we needed more expensive. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? UX Research is with a low maturity in the team, and I think Condens can help in identifying possible business benefits research can bring to the table. It is also, for product and design people, a great resource of information gathered. We are trying to test the new AI features and it looks promissing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ladislava Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ladislava Z.") LZ Ladislava Z. Odborná asistentka / Assistant Professor at KISK Small-Business (50 or fewer emp.) 1/15/2026 "Affordable, Feature-Rich UX Research for Daily Student Use" 5/5 What do you like best about Condens? I use Condens.io with my students almost daily. After trying out several platforms for UX research, Condens emerged as the most affordable option that also offers all the features we need, from automatic transcription and real-time collaboration to sophisticated evaluation. Review collected by and hosted on G2.com. What do you dislike about Condens? Only the need to renew the EDU license every semester. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Thanks to the EDU licences, my students can try one of the best UX research solutions on the market free of charge, taking their projects to a much higher level. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Isaac K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac K.") IK Isaac K. Design Operations Lead Small-Business (50 or fewer emp.) 1/12/2026 Guest users or non-business users of the software, not included in G2 scores. "Empowers Research Teams with Seamless Data Capture and Stakeholder Visibility" 5/5 What do you like best about Condens? Condens has been an awesome platform that has helped our Research Team easily capture the important data from a variety of channels and more importantly provide visibility into what we learned to our Stakeholders. On top of that the Condens team has been great to work with. Review collected by and hosted on G2.com. What do you dislike about Condens? Can't think of anything useful to be honest :) Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Condens helped us capture various stakeholder interviews and make their feedback visible to all other internal stakeholders Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Igor K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor K.") IK Igor K. Lead UX Researcher Mid-Market (51-1000 emp.) 4/22/2025 "Main tool for user research practicioners" 4/5 What do you like best about Condens? Clear interface and controls, no unnecessary clicking. The team frequently adds new features that are thoughtful and based on user needs. Everything from uploading conversations to processing them and sharing them with colleagues can be handled very well. It's a good tool for companies looking to democratize research; I've involved all developers in Condens in addition to UX designers. Their support team is always helpful and reacts quickly. Review collected by and hosted on G2.com. What do you dislike about Condens? Condens offers basic simple management of participants and the ability to add and change their data. But it's a shame that this area - respondent management - doesn't cover more scenarios (integration with email, creating target lists, signing consents, distributing rewards, etc.). This leads to the necessary use of additional tools and the associated inefficiencies. However, this can be covered by available integrations, which requires the involvement of developers or system administrators. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? In Condens, I am mainly dealing with the most important and time-consuming part of the research process - the processing of user interviews. It is possible to manage the metadata for individual interviews well, to get automatic transcripts in very good quality (especially English and Czech), the analysis process is also very good, and taking notes and assigning tags is easy. Data synthesis can then be done not only linearly in a text editor but also graphically in a canvas a la Figjam or Miro, with the advantage that the data remains linked all the time and therefore it is always possible to trace back to the original interview where the insight came from. The other part that is really powerful in Condens is sharing results and reports to other team members. Sensitive data is only available to company employees who have simple collaborative tools thanks to the SSO deployment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic VS Victoria S. Mid-level UX Researcher Small-Business (50 or fewer emp.) 8/6/2025 "Extremely helpful to organize Research results" 4.5/5 What do you like best about Condens? I enjoy many of its features: tags to categorize information; different types of artifacts to match my analysis flow; search function; highlights; good transcription and bookmarks. It has been very helpful to centralize research data, which prior to using Condens we were seriously lacking. Review collected by and hosted on G2.com. What do you dislike about Condens? It could be easier to generate charts and quantitative results. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Condens is a tool that helps us have a "source of truth" for our research data, makes it easy to navigate all research results, and streamlines the analysis of qualitative data to generate insights and recommendations for the team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Charlotte K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlotte K.") CK Charlotte K. Doctoral Student Small-Business (50 or fewer emp.) 5/15/2025 "My Go-To Software for Qualitative Research in my PhD" 5/5 What do you like best about Condens? I love how Condens serves as an end-to-end solution for my qualitative research in my PhD projects. From effortless transcriptions with speaker attribution and bookmarks to tagging and organized tag groups, Condens stands out to me for its intuitive interface and relevant features. Review collected by and hosted on G2.com. What do you dislike about Condens? There’s nothing I particularly dislike about Condens, but I would really appreciate the option to attribute tags to specific individuals. In my PhD research, multiple people often code the same sessions, and it would be incredibly helpful to easily compare codes across researchers Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Condens is meeting my need for intuitive coding software. As I supervise both undergraduate and graduate students, it’s important to me that they’re able to conduct proper coding. With Condens, I’m confident that the software will not be a limiting factor for them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Karolina K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karolina K.") KK Karolina K. Freelance Journalist Small-Business (50 or fewer emp.) 3/28/2025 "Condens – My Go-To Tool for Qualitative Research" 5/5 What do you like best about Condens? I’ve been using Condens for over three years now—first as a researcher in a venture builder, then as an Insights Department Lead in a business design studio. It quickly became my go-to tool for qualitative research analysis. Today, I also introduce Condens to my students studying UX design and research, and management. We use Condens while working on student UX research projects for NGOs, and I know that many of my students go on to use it in their professional practice afterward. What I love most is how user-friendly and intuitive it is—it truly makes the often messy work of research feel smooth and enjoyable. The support team is excellent, and I especially appreciate their educational offer, which has been a huge help for both teaching and student projects. Condens is a reliable, well-designed platform that grows with you as your research practice evolves. Review collected by and hosted on G2.com. What do you dislike about Condens? Honestly, there's nothing I dislike about Condens. They consistently improve the tool by adding thoughtful features like the whiteboard or AI features, which shows they really listen to user needs. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Condens helps me streamline the entire qualitative research process – from organizing transcripts and conducting thematic analysis to analyzing usability tests and collaborating on insights within team. It’s also great for brainstorming and structuring ideas. Having everything in one place saves time, keeps projects organized, and makes teamwork much smoother. It also shows my students that the research process can be fun, easy, and rewarding—something they often don’t expect at the start. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") IH Verified User in Higher Education Mid-Market (51-1000 emp.) 2/11/2026 "Easy to Use and Self-Explanatory, with Helpful Video Guides" 5/5 What do you like best about Condens? It's easy to use! Pretty self-explanatory and also they provide videos Review collected by and hosted on G2.com. What do you dislike about Condens? I think that sometimes the ai bookmarks aren't as helpful Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Analysing interviews Review collected by and hosted on G2.com. 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