Condens Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the automatic transcription and intuitive features of Condens, enhancing their research and collaboration experience. (26 mentions)

Users value the affordable and comprehensive features of Condens, enhancing efficiency in UX research and collaboration. (19 mentions)

Users find Condens to have a user-friendly interface and outstanding features that simplify their workflow. (17 mentions)

Users praise the responsive customer support of Condens, noting its efficiency and proactive assistance with issues. (13 mentions)

Users praise the intuitive and clear user interface of Condens, enabling a smooth and efficient experience. (11 mentions)

Users report poor transcription accuracy, frequently encountering errors in company names and require substantial corrections for Dutch transcripts. (7 mentions)

Users find the interface design limiting, affecting workflow, though support for improvements is appreciated. (6 mentions)

Users find the inefficient tagging system in Condens complicates organization and slows down their workflow. (5 mentions)

Users find the difficult learning curve challenging, especially when trying to maximize the platform's features effectively. (4 mentions)

Users note that the high costs can become burdensome, especially for larger organizations needing extensive features. (3 mentions)

5 Pros or Advantages of Condens

1. Transcription Services

Users value the automatic transcription and intuitive features of Condens, enhancing their research and collaboration experience.

See 26 mentions

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Ladislava Z.

Small-Business (50 or fewer emp.)

5.0/5

"Affordable, Feature-Rich UX Research for Daily Student Use"

What do you like about Condens?

I use Condens.io with my students almost daily. After trying out several platforms for UX research, Condens emerged as the most affordable option that

Ariba R.

Enterprise (> 1000 emp.)

5.0/5

"Exceptional Transcription Accuracy for Team Collaboration"

What do you like about Condens?

It meets my needs, and in an excellent way. I want to make transcriptions of my interviews so I can a) analyse them well b) share my experience wi

2. Features

Users value the affordable and comprehensive features of Condens, enhancing efficiency in UX research and collaboration.

See 19 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"An Intuitive, Powerful Platform for Scaling Customer Discovery and Insight Synthesis"

What do you like about Condens?

Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conductin

Ladislava Z.

Small-Business (50 or fewer emp.)

5.0/5

"Affordable, Feature-Rich UX Research for Daily Student Use"

What do you like about Condens?

I use Condens.io with my students almost daily. After trying out several platforms for UX research, Condens emerged as the most affordable option that

3. Ease of Use

Users find Condens to have a user-friendly interface and outstanding features that simplify their workflow.

See 17 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use and Self-Explanatory, with Helpful Video Guides"

What do you like about Condens?

It's easy to use! Pretty self-explanatory and also they provide videos

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"An Intuitive, Powerful Platform for Scaling Customer Discovery and Insight Synthesis"

What do you like about Condens?

Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conductin

4. Customer Support

Users praise the responsive customer support of Condens, noting its efficiency and proactive assistance with issues.

See 13 mentions

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Audrey M.

Mid-Market (51-1000 emp.)

5.0/5

"Great tool, great company!"

What do you like about Condens?

Still love all these things! It is both stunningly simple and deeply complex at the same time. I think there's a pretty small learning curve, and as w

Igor K.

Mid-Market (51-1000 emp.)

4.0/5

"Main tool for user research practitioners"

What do you like about Condens?

Clear interface and controls, no unnecessary clicking. The team frequently adds new features that are thoughtful and based on user needs. Everything f

5. User Interface Design

Users praise the intuitive and clear user interface of Condens, enabling a smooth and efficient experience.

See 11 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"An Intuitive, Powerful Platform for Scaling Customer Discovery and Insight Synthesis"

What do you like about Condens?

Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conductin

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Condens has made analysing and sharing research insights so much easier"

What do you like about Condens?

It's very easy to get started with the tool - simple and logical UI and UX. Platform design is clear and has no unnecessary bells and whistles. Projec

5 Cons or Disadvantages of Condens

1. Poor Transcription Accuracy

Users report poor transcription accuracy, frequently encountering errors in company names and require substantial corrections for Dutch transcripts.

See 7 mentions

See Related User Reviews

Audrey M.

Mid-Market (51-1000 emp.)

5.0/5

"Great tool, great company!"

What do you dislike about Condens?

There isn't great support for analyzing quantitative data or viewing survey results. It's very possible to do what you need to do with making charts,

Sophie B.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful tool and team behind it!"

What do you dislike about Condens?

I would not know... honestly. Maybe the fact that the name of my company is always wrongly put in the transcripts...

2. Poor Interface Design

Users find the interface design limiting, affecting workflow, though support for improvements is appreciated.

See 6 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Game changer in research data organization and management"

What do you dislike about Condens?

Not much, there are some aspects of the interface that don't exactly fit my workflow, so it can be a little bit limiting. But there are plenty of awes

Verified User

Enterprise (> 1000 emp.)

5.0/5

"All your findings in one pace"

What do you dislike about Condens?

I think the usability of the highlights feature can be a little smoother - for example creating folders or categorize highlights for each study / proj

3. Inefficient Tagging

Users find the inefficient tagging system in Condens complicates organization and slows down their workflow.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Excellent qualitative analysis tool for small teams and upwards"

What do you dislike about Condens?

Global tagging not available on the lowest pricing tier

Igor K.

Mid-Market (51-1000 emp.)

4.0/5

"Main tool for user research practitioners"

What do you dislike about Condens?

Condens offers basic simple management of participants and the ability to add and change their data. But it's a shame that this area - respondent mana

4. Difficult Learning

Users find the difficult learning curve challenging, especially when trying to maximize the platform's features effectively.

See 4 mentions

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Audrey M.

Mid-Market (51-1000 emp.)

5.0/5

"Great tool, great company!"

What do you dislike about Condens?

There isn't great support for analyzing quantitative data or viewing survey results. It's very possible to do what you need to do with making charts,

Josef K.

Small-Business (50 or fewer emp.)

5.0/5

"A thoughtful tool for qualitative research and teaching"

What do you dislike about Condens?

The learning curve can be a bit steep for newcomers.

5. Expensive

Users note that the high costs can become burdensome, especially for larger organizations needing extensive features.

See 3 mentions

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Renan J.

Mid-Market (51-1000 emp.)

4.0/5

"Good way to centralize User Research"

What do you dislike about Condens?

Customer support have been helpful in identifying possible sessions with the company, to board in the new tool, but recent changes in the plans made t

Marie-Cécile G.

Small-Business (50 or fewer emp.)

4.0/5

"Condens has become my everyday ally for all UX research matters!"

What do you dislike about Condens?

Unfortunately, the bill can get salty if your organisation is big. But the product is worth it.

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Verified User in Accounting

Enterprise (> 1000 emp.)

5/20/2021

"Condens has been a game changer for our teams!"

5/5

What do you like best about Condens?

Condens is sleek and well organized yet offers everything a UX research, design, and product team needs to manage a sophisticated research program. What's more, the team running Condens is incredibly insightful and responsive to our needs. Review collected by and hosted on G2.com.

What do you dislike about Condens?

Nothing! Not a thing......................... Review collected by and hosted on G2.com.

Adéla T.

UX researcher

Mid-Market (51-1000 emp.)

8/19/2020

"A friendly and lightweight tool to aid user research."

4/5

What do you like best about Condens?

I really like how lightweight it is, with no unnecessary functionality and it's not trying to do everything, but instead do the important things properly. Condens team is also quick to listen to any feedback and their support is working great and fast as well. I especially like the analysis options, video highlights and working with Conclusions. Another noteworthy thing is how fast the product is improving by adding functionality and tweaking things regularly. Review collected by and hosted on G2.com.

What do you dislike about Condens?

I'm not really a fan of the font choice and generally the UI - I like that it's very minimalistic, but the overall graphic design is not that impressive (but that's not really that much of an issue). But the thing that could use some work is the information architecture, which is sometimes a bit sketchy and can be confusing. Review collected by and hosted on G2.com.

Recommendations to others considering Condens:

Don't get discouraged by the look of it and by the fact that it's so lightweight. This lack of unnecessary functionality is very refreshing and it still gives us all we need for qualitative data analysis. Review collected by and hosted on G2.com.

What problems is Condens solving and how is that benefiting you?

We're using Condens as a tool for qualitative analysis and also a place to clearly store and organize research projects. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/30/2021

"Great research tool"

4.5/5

What do you like best about Condens?

It helped increase the speed it takes to transcribe and analyse user interviews. It works well with Kenyan accents Review collected by and hosted on G2.com.

What do you dislike about Condens?

nothing so far, we are enjoying the product Review collected by and hosted on G2.com.

Manuela R.

Small-Business (50 or fewer emp.)

10/8/2020

"The tool every researcher dreams of"

5/5

What do you like best about Condens?

Condens not only facilitates my analysis, it supports me in doing vivid presentations and engaging my stakeholders in research insights. I used Condens quite from the beginning and it is awesome to see how fast the team implements new features. As an example: with the new transcription feature, I could skip two extra steps (transcribing via trint and trimming videos in imovie) what saved me a lot of time - time that I could use finding the real research nuggets. Review collected by and hosted on G2.com.

What do you dislike about Condens?

Condens has three parts: 1) participants, 2) synthesis and 3) conclusion. I am still figuring out how I can work best with the conclusion part. Review collected by and hosted on G2.com.

Mariangela S.

Student Assistant

Small-Business (50 or fewer emp.)

11/17/2020

"Well thought-through tool with lots of features, perfect for a project with multiple researchers!"

5/5

What do you like best about Condens?

The tag functionality and custom categories to describe participants, also the transcription feature! Review collected by and hosted on G2.com.

What do you dislike about Condens?

What would be nice to have is a counting feature of participants based on the categories you defined e.g. gender, to get a quick overview. Review collected by and hosted on G2.com.

What problems is Condens solving and how is that benefiting you?

Having multiple (5) user researchers conducting interviews often poses problems when it comes to communication of results. With the script and tags you can assign you don't need to spend lots of time talking about your insights from interviews. Everything can be tracked and aggregated so nothing gets lost. Review collected by and hosted on G2.com.

Valentina d.

Becaria de Maestría

Mid-Market (51-1000 emp.)

9/17/2020

"The most friendly and intuitive qualitative analysis software ever"

5/5

What do you like best about Condens?

I have been trying different qualitative analysis software and this is it! Extra points for transcript option in Spanish, love the interactive function that starts the dictation wherever you select text, and vice versa. Also love the option to paste evidence in image or video to accentuate a finding. The categories are super easy to use and analyze separately. For a designer doing ethnographic research, Condens is the only software that designed the user experience which makes it very visual, colorful, and intuitive, SUPER EASY AND FUN TO USE! Review collected by and hosted on G2.com.

What do you dislike about Condens?

I can't think of something right now, maybe a pricing plan for students or universities would be a good idea to open a different market. Review collected by and hosted on G2.com.

Recommendations to others considering Condens:

Try it now! It would save you time, help organize, and show results in an easy and fun way. Review collected by and hosted on G2.com.

What problems is Condens solving and how is that benefiting you?

Saving time in transcript, saving time creating and organizing categories, creating a preliminary result document while working. Showing results to non-users in an organized and clear document. Review collected by and hosted on G2.com.

Jonah M.

Senior User Researcher

Small-Business (50 or fewer emp.)

5/19/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Saving me 2 weeks worth of work - highly recommended for UX Researchers"

5/5

What do you like best about Condens?

The biggest headache of UXR is transcripts and listening back to your sessions. Unfortunately most of the typing is done in Word, G Docs or something. However each note / insight is typically isolated. What I found with my research is that I'd have to transfer it all to sticky notes just to extrapolate the points. Synthesis was a nightmare. And then I got introduced to Condens.

What would have taken me 6 days, instead took me 6 hours.I had 8 usability tests to transcribe and analyse and I was able to tag and triangulate. By creating clusters, logical groups quickly formed (with colour coded options because I'm OCD). The conclusion aspect brought all my research together and it was so smooth, yet accurate.

The Condens team are great, they will give you detailed responses and are quick to help. They've been excellent at sorting issues, releasing features and being super flexible. Review collected by and hosted on G2.com.

What do you dislike about Condens?

The payment process had some hiccups as there isn't too much access to account management, but I am confident that these guys will optimise this. They were super flexible in extending our trial and giving us freebies.

Would eventually like to see different font / styling options. But this is preference / taste. It'd be cool to whitelabel some of this - so I can se my companies/clients branding for eg.

Would be great to see more integrations with cloud platforms (ie Google Docs). Or even a 'save to Condens' item. Review collected by and hosted on G2.com.

Tamara D.

Small-Business (50 or fewer emp.)

4/28/2020

"Easy and lightweight tool for qualitative data analysis"

5/5

What do you like best about Condens?

I appreciate the focus on the final output - research report. I can add quotes to my conclusion as I'm processing the data, and also add my own notes and reflections with a rich-text editor. Review collected by and hosted on G2.com.

What do you dislike about Condens?

As with any young product, there are some things that need a little polish. For example, relatively new feature - sortable clusters - is great, but I wish it wouldn't ask me to sort my cluster as I go. Sometimes I just want to quickly sort quotes by cluster, and then move on to arranging clusters in a particular order. Review collected by and hosted on G2.com.

Recommendations to others considering Condens:

It's a great tool for smaller organizations (maybe for bigger too), who look for consistent ways of organizing their research findings, but don't want to break a bank paying for more expensive competitors. It has a plethora of benefits beyond the price too - focus on the final output of research (Conclusion), organizing quotes by themes, and from my conversations with founders, it sounds like they are looking to implement many more features that will make my life as a one-person UX team so much easier. The team at Condens is very open to feedback and feature suggestions! Review collected by and hosted on G2.com.

What problems is Condens solving and how is that benefiting you?

The biggest problem that Condens is solving for me is capturing, organizing, and storing qualitative data. Qualitative data is always incredibly rich with insights, some of which you won't use until later. With Condens, I can be sure that those insights are captured, and searchable. Review collected by and hosted on G2.com.

Michael F.

Small-Business (50 or fewer emp.)

5/27/2020

"Excellent for organizing interviews and qualitative analysis"

4.5/5

What do you like best about Condens?

For us the true value of Condens is that we can organize the entire user research process in one single place. Previously we were struggling with information distributed across files and depending on the different stages we were in. Now, with Condens, we can do it all in one place and our insights seamlessly travel from one stage to the next. Review collected by and hosted on G2.com.

What do you dislike about Condens?

When I first started using Condens it took me a bit to fully grasp the user interface, as some features only add value once you actually have content to analyze. Adding the automatically generated template-project helped to really to try out everything once, before fully committing to it. Review collected by and hosted on G2.com.