ComplianceQuest QMS Reviews & Product Details

Comprehensive QMS platform covering Deviations, CAPA, Change Control, Audits, Supplier Quality, Risk Management, Complaints, and Document Management. Good dashboarding, reporting, and audit trail capabilities. Review collected by and hosted on G2.com.

Initial configuration and process design require significant planning and business alignment. Some highly specialized business requirements may require additional configuration rather than working entirely out-of-the-box Review collected by and hosted on G2.com.

I love that everything is in one place within the same system. All of our documents, CAPAs, and training records are housed in ComplianceQuest, which makes it very easy to find and locate what we need. Review collected by and hosted on G2.com.

At first, it was a bit confusing to learn how to use the system. Review collected by and hosted on G2.com.

What I like best about ComplianceQuest QMS is how well it supports training management and change control in one place. It is easy to navigate, works smoothly, and makes managing documents and training much more organized. The support team has also been very responsive and helpful whenever questions come up. Review collected by and hosted on G2.com.

One downside is that some parts of the system can feel a bit less intuitive when working through more detailed tasks or specific workflows. There is a small learning curve in certain areas, but overall it has still been manageable and support has been helpful when questions come up. Review collected by and hosted on G2.com.

I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as workflows, flows, reporting and role-based security without needing separate systems for complaint management. Review collected by and hosted on G2.com.

The main challenge is that, as a managed package, certain components and underlying logic are locked. While this helps maintain system stability and ensures consistent upgrades from the vendor, it can limit the level of customization that can be done directly within the package. In some cases, we need to build additional configurations or automations outside the package to align the functionality with our internal processes. Review collected by and hosted on G2.com.

I like how comprehensive and robust ComplianceQuest QMS is as a quality management system. Its customization capabilities allow users to adapt it to their unique needs. The platform provides flexibility to create custom fields, build workflows, and connect via webhooks, enabling us to fit it to our exact processes. Furthermore, the support team and their focus on customer interests are among the most noteworthy aspects, always ready to help in complex cases. I also appreciate how upgrading and migrating to newer versions has been very smooth and straightforward. Review collected by and hosted on G2.com.

At times, certain default configurations can conflict with our specific workflow. An example is in audit scheduling: automated fields such as 'Last Audit Date' can cause validation conflicts when launching the next audit cycle. Review collected by and hosted on G2.com.

It has been a game changer to track our non-conformances so easily and smoothly. This used to be a big issue for us when we relied on a paper system. Now, being able to track each NC, assign an owner, and upload so many artifacts has been amazing. Review collected by and hosted on G2.com.

CQ feels really "off the shelf" to me. There are so few words/processes in it that feel like our own company. I also dislike that we have chosen not to have all of our controlled documents in it, just some. Review collected by and hosted on G2.com.

That you can customize it to your needs, you can make it fit with any industry at an any level of maturity of your Quality processes. Review collected by and hosted on G2.com.

That it is too complex out of the box and it takes time to customize it to your needs. Review collected by and hosted on G2.com.

What I appreciate most about ComplianceQuest QMS is how intuitive and user-friendly the platform is. I was able to learn and navigate the system quickly, and our team adapted to it with ease. Its flexibility stands out—it allows for tailored configurations to fit our processes—and the wide range of integration options with other apps adds significant value. Overall, it’s a powerful and adaptable solution that supports both user adoption and operational efficiency. Review collected by and hosted on G2.com.

ComplianceQuest requires someone with strong experience in Salesforce administration and configuration. Review collected by and hosted on G2.com.

CQ covers all the regulatory requirements that our organization follows. All aspects of our QMS, however, I have found that validation of the implementation is not representative of the actual production environment. At least in our particular case. Hopefully, this will get resolved in future installs. Review collected by and hosted on G2.com.

Noticeable latency with processing speeds when performing actions. Certain modules will suggest "Next Best Actions" that are not really the next best action. A more intuitive process flow would be suggested. The production environment does not always mirror the sandbox environment when used for training which causes confusion for team members. Also, many strange errors pop up that require a help desk ticket. Resolution of help desk tickets can take long as well. Review collected by and hosted on G2.com.

CQ is great, all of our information is in one place, everything is very detailed and easy to find. Customer Support was great with training. we didn't have a whole lot of issues. Review collected by and hosted on G2.com.

Initially finding everything can be difficult, just trying to figure out the functions and where things live. Review collected by and hosted on G2.com.