
I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as workflows, flows, reporting and role-based security without needing separate systems for complaint management. Review collected by and hosted on G2.com.
The main challenge is that, as a managed package, certain components and underlying logic are locked. While this helps mantain system stability and ensures consistent upgrades from the vendor, it can limit the level of customization that can be done directly within the package. In some cases, we need to build additional configurations or automations outside the package to align the functionality with our internal processes. Review collected by and hosted on G2.com.



