commercebuild Reviews & Product Details

This review is dedicated to commercebuild customer service.

It's always a pleasure to deal with the team - they are working fast, all the times providing great solutions and support. And yes, they are friendly guys! Review collected by and hosted on G2.com.

When the platform is upgraded, there are always elements that were switched or some glitches are showing up. i.e. missing images for thumbs, brand image is disappearing, etc. Review collected by and hosted on G2.com.

- Victor's team were super focused on the best outcome for us - not what was easy for them. They were very patient in tweaks and changes when we needed.

- The linkage to our Sage X3 is awesome and was incredibly quick/almost immediate to establish - a no brainer if using Sage.

- The website www.shannonline.com.au is very quick, responsive, easy to search, etc. So much is just default functionality and anything else can be Review collected by and hosted on G2.com.

- Mavenlink is a bit crappy as a form of correspondence. I get it's important to have things shared and available for all, just feels clunky and inconvenient. Would be cool if you could send an email somewhere and it would post. Review collected by and hosted on G2.com.

The customer service and support team is the best. They are friendly and always managed to help us resolve any issues we might encounter or help us through the changes we want to make on our websites. Review collected by and hosted on G2.com.

We didn't encounter any problems with the Commercebuild team so far. I have nothing negative to say about them. Review collected by and hosted on G2.com.

We've had commercebuild since the deploy of our online hinge store. I can always count on them when I need to make changes to our website. I'm not an IT person, and they make it easy to make any changes I might require.

Jess, is the greatest - always friendly and so very helpful. She makes it easy and understandable. Solutions are always timely, and follow-up is great! Review collected by and hosted on G2.com.

There are no downsides working with commercebuild - they know their system and are able to help almost immediately. Review collected by and hosted on G2.com.

I started with Commercebuild back in April and working with all of them has been very enjoyable. Victor is very on top of everything. He keeps very good notes and keeps up on us on projects, etc. Also Javid was also very helpful with training. I don't have any complaints! Review collected by and hosted on G2.com.

I don't have any complaints about commercebuild. Review collected by and hosted on G2.com.

Good response time, smart and experienced developers, and a forward-thinking view of where they want Commercebuild to go. Good features with more to come, great uptime, and speed. Problems are addressed quickly, and viable workarounds are implemented when required. Developers are willing to listen to feedback and continually make improvements. I can tell they have learned from past mistakes and trust that they will only improve with time. The ability to add/edit products, manage user accounts, and make layout changes is worlds better than our old website. Review collected by and hosted on G2.com.

Would like a better system for tracking the status of ongoing issues. Elastic search could be far better. Some broken/depreciated features remain in the interface. Our checkout customization has resulted in another issue which we're now having trouble solving. Would like to see even more development time spent on feature building. Commercebuild seems strongly slanted towards B2B but we are primarily B2C, and would like to see more retail-friendly features implemented. Review collected by and hosted on G2.com.

The great and quick service on the new online portal and the check-in sessions with the account manager. Review collected by and hosted on G2.com.

The limiting web aesthetics. The CommerceBuild websites can benefit by looking more modern. Review collected by and hosted on G2.com.

The Support Team (specifically Bradly Hale), is incredible. With just an email, I generally get help on my issue, or my question answered quickly and accurately. When we first started using Commercebuild in 2018 I hated dealing with the support team, and now it has turned into one of my favorite supporting systems out of all the 3rd party programs we are associated with. Review collected by and hosted on G2.com.

How backed up the Development team is. Support is great, however, if a ticket needs to go to development to make changes it is a nightmare. The wait time to get something updated has been months and you never really know what software update it is going to be a part of. Review collected by and hosted on G2.com.

sage integration. really the only value in the product, good support staff. Review collected by and hosted on G2.com.

terrible back end, the product is about 5-7 years outdated. Review collected by and hosted on G2.com.

The most significant benefit of Commercebuild is the 24/7 live integration with Sage X3 (or other Sage ERP suites). Product availability, pricing and order integration work seamlessly and without manual intervention. Our B2C and B2B customers can shop and place their orders whenever they wish. Review collected by and hosted on G2.com.

We started using Commercebuild during 2017 and there was a time when product innovation was a bit sluggish - this has changed in the last year, we are now preparing for our E-Commerce site upgrade, making full use of all the latest features and innovation! Review collected by and hosted on G2.com.