We can now keep track of project profitability, which we weren’t able to do before. The reporting functionality has given me substantial insight into both project and overall business financials, and it’s made it much easier to understand where we stand. The HR functionality was an unexpected bonus as well, and we’re using it a lot. Review collected by and hosted on G2.com.

It can feel a little clunky at times, especially having to remember to save timesheets instead of the system auto-saving. The integration with QuickBooks also isn’t seamless. I end up making mistakes when setting up invoices, and then I often have to issue credits rather than simply amending the invoice, which quickly becomes messy. I’d really like the flexibility to go back and edit an invoice after it’s been created.

The reporting functionality is good overall, but it isn’t intuitive enough. There are so many variables with similar names that I don’t always end up with the report I’m trying to run, particularly if I don’t set the dates exactly right. Review collected by and hosted on G2.com.

The most helpful thing for me is being able to download a custom report for my team to help quickly understand our capacity and pipeline. The way it works with excel is really handy as well as it means we can do some analysis of our figures and produce visual reports, which has helped me quantify some of points i have been making in a business case for an additional role. Review collected by and hosted on G2.com.

In terms of my own use I just find the timesheets a little clunky - I'd like to be able to use the Tab or arrow keys to navigate between boxes in the sheet rather than having to use the mouse, but this is a very minor point.

All other issues really stem I think from how other colleagues use it, and trying to get everyone up to speed with the new software, as opposed to issues with the software itself. This is more of an internal issue for us. Review collected by and hosted on G2.com.

I like being able to view the clash calendars for annual leave and time off, as it helps me plan ahead and organise my schedule more effectively. The system is also easy to navigate, particularly when inputting expenses and completing timesheets. The drop-down menus for work stages create a smoother workflow and speed up the process, as there is no need to manually type or re-enter project information each time. I also find it helpful that previously submitted timesheet information is stored for future weeks, as I often work on the same projects consistently and do not need to repeatedly search for project details. Review collected by and hosted on G2.com.

The system can be a bit glitchy at times when I’m editing time entries on the timesheet page. Occasionally, my changes don’t save or update correctly, and I have to close the page and reopen it before everything works properly again. Review collected by and hosted on G2.com.

End-to-end management, therefore it's a one-stop shop and I don't need to buy multiple systems. All the data talks to one another and it's a single source of truth. Review collected by and hosted on G2.com.

CRM is clunky, so we have to rely on Hubspot. There are a few clunky areas in CMap that mean it's not very efficient (e.g. multiple button clicks to achieve an outcome, that could be achieved in far less button clicks). So it ends up being prone to error as a result. Additionally, I feel there's been a lot of focus on introducing AI but the AI features aren't very useful or relevant and I feel that this investment would have been better spent on improving the overall interface and efficiency in use of the system. Review collected by and hosted on G2.com.

I like how straightforward CMap is to use and how it supports so many different functions of our project and business needs. It's easier to see how projects are performing, and it's seamless on the billing side. Previously, it was hard to see that overview quickly and be sure things were being looked after from a financial point of view. Review collected by and hosted on G2.com.

Reporting is clunky - you need to do quite a bit of it to get the knack of what type of report you need, and what the data samples mean. It can also be a little slow to update various items like fees and project setup. It was challenging to set up initially. Our data was all over the place, so there was quite a lot of work to fill in the data migration forms. Review collected by and hosted on G2.com.

I find the ability to track our data incredibly useful with CMap. We use various aspects of CMap, such as the fee estimator and budget versus actual pay, which are essential for our project management. The fee estimator helps us gain insight into whether our fees are being set correctly, and the budget versus actual feature allows us to see if we are sticking to our original estimates, ensuring that we are planning and managing projects correctly. Review collected by and hosted on G2.com.

I've struggled a little bit with the time charge function and how that is displayed on invoices. It seems that there's a time charge cap solution to that problem. Also, the initial setup was quite difficult because we didn't know how to use project management software. It's taken a few years for us to understand how it can be used and spread amongst the whole team. Review collected by and hosted on G2.com.

I like how CMap allows us to track and report on the profitability of projects and assess if our resource performance aligns with our expenditure. It provides total transparency within our practice, so everyone knows what they should be working on, when, and how much time they should commit to each project. The onboarding process was a few months, but the support team was excellent, helping us set up our projects into CMap effectively. Review collected by and hosted on G2.com.

I think we're still learning of some of the functions. We've only had it for a year and a half, so we're still figuring out some aspects. We now track expenses on CMap so this is new learning for us. Review collected by and hosted on G2.com.

It's user friendly interface, and real time connections with other software like xero. The support team are great! Review collected by and hosted on G2.com.

Sometimes things are hidden or not very clear - example would be how to add a resource to an existing project and open timesheets for previous weeks. This is probably my lack of knowledge but it's not obvious on how to do it. Review collected by and hosted on G2.com.

I like how CMap collates up-to-date data across all our projects, helping us understand where attention is needed in the business. I appreciate how time incurred and planned resources for individual projects are presented in clear reports. This allows us to see if a project is performing as expected or if we need to make adjustments. I also value that fee forecasts are collated and updated instantly, so we can see what impact each project will have on the business's scheduled income. Review collected by and hosted on G2.com.

Management, tracking, and planning of expenses is still quite clumsy and time-consuming. Creating custom reports requires a bit of trial and error to get the information that's wanted. A better link to Xero or Hubdoc for sharing or allocating bills to projects would be helpful. Being able to create expense categories when entering a bill, rather than ensuring this is set up first, is needed. Review collected by and hosted on G2.com.

CMap is a fantastic product overall, and it’s definitely worth the money. It covers everything a business needs for day-to-day operations, from project tracking to managing your workforce, and it makes it easier to keep on top of the essentials.

CMap connects well with Sage using the integration tool which makes it easy to post invoices and purchase orders through.

The overall system performance of CMap is good, however there is times it can run quite slow or you receive an error message. It provides you with a code for you to contact support and they are able to look into and help you with any issues.

The new CMap Chat which is powered by AI is absolutely fantastic, it can search through the whole system to answer questions you may have on projects, reporting, people etc.

Overall navigating CMap is very easy but if you have any issues CMap support and your support manager are always very helpful. Review collected by and hosted on G2.com.

I feel CMap onboarding could be improved, this was the most difficult stage for us. CMap academy has so many training videos to watch which is fantastic once you are up and running but actually providing the original data to CMap was challenging. Review collected by and hosted on G2.com.