Cludo makes it easy to monitor and optimize our on-site search functionality. Managing a large site filled with a diverse array of topics requires an extremely organized approach. Cludo helps us keep information organized, prioritize the topics that our audience finds important, and optimize our webpages to deliver users to the ideal page to help answer their queries. Review collected by and hosted on G2.com.

I don't dislike anything about the platform, but I believe Cludo has room to grow the platforms offerings. AI could drastically enhance automations or provide meaningful recommendations when opportunities are identified. For example, an AI agent could flag misspellings with what it believes the correct spelling should be, allowing site administrators to approve or deny changes before they take effect. It could provide recommendations for synonyms or suggest page rankings for topics based on the information its able to crawl on the site. Allowing an AI agent to make suggestions would enhance Cludo's performance and increase productivity working within the platform. Review collected by and hosted on G2.com.

Honestly, I would say it is the support. When I took over this position Cludo was already in place and the team assigned to my account has always been very responsive with any issues I have had. They do not mind when I ask questions and they always provide helpful responses in a short timeline. Review collected by and hosted on G2.com.

There was a short period where I believe most clients were having regular outages. I believe the CEO eventually sent out an email addressing the issue after it had been resolved and since then outages have been mostly non-existent. Review collected by and hosted on G2.com.

What I like most about Cludo is its ability to connect search across multiple domains. We have a lot of content spread across different sites, and it’s important that searches return relevant results for everyone—from prospective students to current staff members. Review collected by and hosted on G2.com.

One challenging aspect of Cludo is its structure and the sheer number of customization options. Because we have so many URLs, we initially created a large number of engines and crawlers, which made it easier to end up with an overly complex setup. I think more guardrails would help prevent incorrect configurations and reduce user error. Ideally, I’d like a more turnkey process, similar to how results appear in Google. If there are redundant results, I’d prefer they be filtered out automatically rather than having to set up exclusions manually. That said, the Cludo support team has been very helpful in cleaning up our setup and optimizing our implementation. Review collected by and hosted on G2.com.

Primarily the ease of use of the UI is amazing in that you can set a lot of in depth things without having to know how to code. Being able to set keywords and search terms so that specific pages come up is really important to making sure that the right articles are coming up for our users. We have ti integrated with Zendesk which is required for our search engine to be able to function. When I took over this position I was able to schedule some onboarding which taught me about different features and tools at our disposal. Just being more confident in the software helped me to find other tools and to keep an eye out for new tools to learn them. Review collected by and hosted on G2.com.

When I get a report for a broken link or something else the link brings me to the log in screen and then I have to use the link again to get to the report the email was about because it doesn't auto forward after I am logged in. Minor inconvenience but I grumble every time. Review collected by and hosted on G2.com.

An improved site search over our Drupal CMS site Search which was very lacking. Before Cludo, our results were mixing in results from several years ago as top results that were no longer relevant.

We can rest assured that people are coming to the site now and finding what they are looking for easily.

Whenever we have a question we get lightning quick feedback from customer support which is much appreciated. Cludo's customer support is the best I've experienced after working with a large number of vendors. Review collected by and hosted on G2.com.

I can't think of anything I would change about Cludo. The company's price point is reasonable and the ease of use and implementation goes very smoothly. Review collected by and hosted on G2.com.

Ease of use. The platform is easy to understand and manage. Rarely do I need to consult technical documentation, unless I am configuring or implementing a new feature. Customer support is helpful. Our account managers and customer success managers have been the most attentive and helpful of any vendor I've ever contracted with. New features roll out regularly. Very easy to customize for our environment. Reliable service (in North America). Review collected by and hosted on G2.com.

Customer support is based in Europe; this usually delays North American support requests until the next day. Review collected by and hosted on G2.com.

Honestly? The people. Their search rocks, the dashboard and tools available are intuitive and easy to use, but that's not what I want to harp on. What I want to harp on is their support and their service as genuine human beings. I'm the senior developer for a large university in Colorado, and the relationship we have with Cludo is a delight. From our salesrep, to their engineers we've met, to the support agents, everyone we have met at Cludo is just a genuine good person. They are so helpful, understand our perspective and our unique challenges as a university with a very small web team, and are willing to go as many extra miles as they need to in order to ensure that we are not only satisfied, but thrilled with their service. And oh boy, am I thrilled with their service. Their level of service is NOT a common practice in this industry, and for me, it makes Cludo the CLEAR stand out in their vertical. Review collected by and hosted on G2.com.

There's really not much I don't like. If I had to choose something, I could probably only say that inheriting an existing setup without proper training or documentation during pass off (from your employer's side I mean, not from Cludo's) can be a little overwhelming to learn at first. But I still have to praise Cludo here as well, because when we reached out to them and informed them that we were struggling to do and understand some things in the account we inherited without a proper passoff from our predecessor, they immediately scheduled a training for myself and my co-worker so that we would be comfortable in the environment. Review collected by and hosted on G2.com.

Our experience with Cludo has been outstanding. Their enterprise search solution for our website is both robust and incredibly user-friendly. The technology seamlessly integrates into our systems, making it easy for our staff and citizens to find the information they need. Beyond the product, Cludo has proven to be a true partner, invested in our success. Their commitment to innovation is evident in the new generative AI capabilities (Cludo Experience) they’ve made available, which holds significant opportunities to better serve our community. Cludo has been a reliable and forward-thinking tech partner. Review collected by and hosted on G2.com.

Our experience with Cludo support has been great, but there is no easy way for customers to track status of individual support tickets. Review collected by and hosted on G2.com.

It gives us a clearer view of searches with 0 results so we can create content and lets us easily reorder and prioritise search results based on business priorities. Review collected by and hosted on G2.com.

Sometimes needs a bit of tech support at the start to ensure it's able to easily identify content from multiple sources (under one domain) - a complexity I doubt many general users would face. Review collected by and hosted on G2.com.

Has significantly improved the quality of site search. It's very easy to use and quick to boost page rankings. Review collected by and hosted on G2.com.

Would like more styling options on the search banners as we use these more and more frequently. Review collected by and hosted on G2.com.