--- title: Cludo Search Reviews meta\_title: 'Cludo Search Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how Cludo Search works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 34 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software ---

### Cludo Search Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Cludo Search to be **very easy to use** , appreciating its user-friendly interface and seamless integration. [(3 mentions)](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1383522&qs=pros-and-cons#reviews)

Users value the **exceptional customer support** from Cludo, highlighting their attentive service and genuine relationships. [(2 mentions)](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1997814&qs=pros-and-cons#reviews)

Users appreciate the **ease of use** of Cludo Search, finding it intuitive and well-supported for their needs. [(2 mentions)](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=2157556&qs=pros-and-cons#reviews)

Users value the **exceptional support** from Cludo, highlighting their genuine service and commitment to customer success. [(2 mentions)](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1383630&qs=pros-and-cons#reviews)

Users find Cludo's **search functionality exceptional** , enhancing user experience with easy integration and improved site search quality. [(2 mentions)](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1383584&qs=pros-and-cons#reviews)

Users find a **lack of information** in tracking individual support ticket statuses, complicating their experience with Cludo. [(1 mentions)](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1383666&qs=pros-and-cons#reviews)

Users find **learning difficulties** arise from lacking training or documentation during the transition of inherited setups. [(1 mentions)](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1997817&qs=pros-and-cons#reviews)

Users experience **delayed customer support** due to the European-based team, impacting timely assistance for North American queries. [(1 mentions)](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=2377474&qs=pros-and-cons#reviews)

Users often require **additional tech support** initially to optimize content identification across multiple sources under one domain. [(1 mentions)](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=2157466&qs=pros-and-cons#reviews)

Users find the **setup difficulty** overwhelming without proper documentation or training, though Cludo offers support to alleviate this. [(1 mentions)](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1997813&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Cludo Search

##### 1. Ease of Use

Users find Cludo Search to be **very easy to use** , appreciating its user-friendly interface and seamless integration.
[
See 3 mentions
](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1383522&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Shad J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shad J.")
SJ

Shad J.

Enterprise (\> 1000 emp.)

5.0/5

"User-Friendly Platform with Outstanding Service"

What do you like about Cludo Search?

Ease of use. The platform is easy to understand and manage. Rarely do I need to consult technical documentation, unless I am configuring or implementi

 ![James A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James A.")
JA

James A.

Enterprise (\> 1000 emp.)

4.5/5

"Cludo enterprise search is both robust and incredibly user-friendly"

What do you like about Cludo Search?

Our experience with Cludo has been outstanding. Their enterprise search solution for our website is both robust and incredibly user-friendly. The tech

##### 2. Customer Support

Users value the **exceptional customer support** from Cludo, highlighting their attentive service and genuine relationships.
[
See 2 mentions
](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1997814&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Shad J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shad J.")
SJ

Shad J.

Enterprise (\> 1000 emp.)

5.0/5

"User-Friendly Platform with Outstanding Service"

What do you like about Cludo Search?

Ease of use. The platform is easy to understand and manage. Rarely do I need to consult technical documentation, unless I am configuring or implementi

 ![Taylor L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor L.")
TL

Taylor L.

Mid-Market (51-1000 emp.)

5.0/5

"Cludo's search is great, but their SERVICE is incredible."

What do you like about Cludo Search?

Honestly? The people. Their search rocks, the dashboard and tools available are intuitive and easy to use, but that's not what I want to harp on. What

##### 3. Features

Users appreciate the **ease of use** of Cludo Search, finding it intuitive and well-supported for their needs.
[
See 2 mentions
](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=2157556&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Shad J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shad J.")
SJ

Shad J.

Enterprise (\> 1000 emp.)

5.0/5

"User-Friendly Platform with Outstanding Service"

What do you like about Cludo Search?

Ease of use. The platform is easy to understand and manage. Rarely do I need to consult technical documentation, unless I am configuring or implementi

 ![Nicholas H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas H.")
NH

Nicholas H.

Enterprise (\> 1000 emp.)

4.0/5

"Simple to integrate, wealth of insights"

What do you like about Cludo Search?

It gives us a clearer view of searches with 0 results so we can create content and lets us easily reorder and prioritise search results based on busin

##### 4. Helpful

Users value the **exceptional support** from Cludo, highlighting their genuine service and commitment to customer success.
[
See 2 mentions
](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1383630&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Taylor L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor L.")
TL

Taylor L.

Mid-Market (51-1000 emp.)

5.0/5

"Cludo's search is great, but their SERVICE is incredible."

What do you like about Cludo Search?

Honestly? The people. Their search rocks, the dashboard and tools available are intuitive and easy to use, but that's not what I want to harp on. What

 ![James A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James A.")
JA

James A.

Enterprise (\> 1000 emp.)

4.5/5

"Cludo enterprise search is both robust and incredibly user-friendly"

What do you like about Cludo Search?

Our experience with Cludo has been outstanding. Their enterprise search solution for our website is both robust and incredibly user-friendly. The tech

##### 5. Search Functionality

Users find Cludo's **search functionality exceptional** , enhancing user experience with easy integration and improved site search quality.
[
See 2 mentions
](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1383584&qs=pros-and-cons#reviews)

See Related User Reviews

 ![James A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James A.")
JA

James A.

Enterprise (\> 1000 emp.)

4.5/5

"Cludo enterprise search is both robust and incredibly user-friendly"

What do you like about Cludo Search?

Our experience with Cludo has been outstanding. Their enterprise search solution for our website is both robust and incredibly user-friendly. The tech

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use and enhances our website"

What do you like about Cludo Search?

Has significantly improved the quality of of site search. It's very easy to use and quick to boost page rankings.

### 5 Cons or Disadvantages of Cludo Search

##### 1. Lack of Information

Users find a **lack of information** in tracking individual support ticket statuses, complicating their experience with Cludo.
[
See 1 mentions
](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1383666&qs=pros-and-cons#reviews)

See Related User Reviews

 ![James A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James A.")
JA

James A.

Enterprise (\> 1000 emp.)

4.5/5

"Cludo enterprise search is both robust and incredibly user-friendly"

What do you dislike about Cludo Search?

Our expierence with Cludo support has been great, but there is no easy way for customers to track status of individual support tickets.

##### 2. Learning Difficulty

Users find **learning difficulties** arise from lacking training or documentation during the transition of inherited setups.
[
See 1 mentions
](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1997817&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Taylor L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor L.")
TL

Taylor L.

Mid-Market (51-1000 emp.)

5.0/5

"Cludo's search is great, but their SERVICE is incredible."

What do you dislike about Cludo Search?

There's really not much I don't like. If I had to choose something, I could probably only say that inheriting an existing setup without proper trainin

##### 3. Poor Customer Support

Users experience **delayed customer support** due to the European-based team, impacting timely assistance for North American queries.
[
See 1 mentions
](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=2377474&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Shad J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shad J.")
SJ

Shad J.

Enterprise (\> 1000 emp.)

5.0/5

"User-Friendly Platform with Outstanding Service"

What do you dislike about Cludo Search?

Customer support is based in Europe; this usually delays North American support requests until the next day.

##### 4. Required Expertise

Users often require **additional tech support** initially to optimize content identification across multiple sources under one domain.
[
See 1 mentions
](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=2157466&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Nicholas H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas H.")
NH

Nicholas H.

Enterprise (\> 1000 emp.)

4.0/5

"Simple to integrate, wealth of insights"

What do you dislike about Cludo Search?

Sometimes needs a bit of tech support at the start to ensure it's able to easily identify content from multiple sources (under one domain) - a complex

##### 5. Setup Difficulty

Users find the **setup difficulty** overwhelming without proper documentation or training, though Cludo offers support to alleviate this.
[
See 1 mentions
](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1997813&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Taylor L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor L.")
TL

Taylor L.

Mid-Market (51-1000 emp.)

5.0/5

"Cludo's search is great, but their SERVICE is incredible."

What do you dislike about Cludo Search?

There's really not much I don't like. If I had to choose something, I could probably only say that inheriting an existing setup without proper trainin

 ![Kyle W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle W.")
KW

Kyle W.

Director of Web Services

Enterprise (\> 1000 emp.)

7/14/2026

"Cludo Makes On-Site Search Monitoring and Optimization Easy"

4.5/5

What do you like best about Cludo Search?

Cludo makes it easy to monitor and optimize our on-site search functionality. Managing a large site filled with a diverse array of topics requires an extremely organized approach. Cludo helps us keep information organized, prioritize the topics that our audience finds important, and optimize our webpages to deliver users to the ideal page to help answer their queries. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

I don't dislike anything about the platform, but I believe Cludo has room to grow the platforms offerings. AI could drastically enhance automations or provide meaningful recommendations when opportunities are identified. For example, an AI agent could flag misspellings with what it believes the correct spelling should be, allowing site administrators to approve or deny changes before they take effect. It could provide recommendations for synonyms or suggest page rankings for topics based on the information its able to crawl on the site. Allowing an AI agent to make suggestions would enhance Cludo's performance and increase productivity working within the platform. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Using Cludo's dashboard gives us key insight on what users are searching for on our site. It allows us to better understand our audience and identify gaps throughout our site where we could clear up information, optimize user journeys, or expand on content where gaps are identified. Aside from just operating the site's search functionality, it gives us better knowledge about how users are interacting with our site and what they're looking for. Review collected by and hosted on G2.com.

Show More

Response from Hailey Schantzen of Cludo Search

[Editedit](https://www.g2.com/survey_responses/cludo-search-review-13105686/official_response/edit)

Hi Kyle,

Thank you for taking the time to share your thoughtful feedback. We really appreciate your ideas around AI-powered recommendations and automations, and we've shared them with our product team. Feedback like yours is what helps make Cludo better every day. Thanks again for your support!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Mason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mason H.")
MH

Mason H.

Web Developer &amp; Online Communications Coordinator

Mid-Market (51-1000 emp.)

7/13/2026

"Responsive, Helpful Support That Makes Cludo Easy to Rely On"

4.5/5

What do you like best about Cludo Search?

Honestly, I would say it is the support. When I took over this position Cludo was already in place and the team assigned to my account has always been very responsive with any issues I have had. They do not mind when I ask questions and they always provide helpful responses in a short timeline. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

There was a short period where I believe most clients were having regular outages. I believe the CEO eventually sent out an email addressing the issue after it had been resolved and since then outages have been mostly non-existent. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Our site is on Wordpress and if anybody is familiar with that platform the search is lacking to say the least. Cludo was easy to integrate and fixed all the complaints we had with standard search. The ability to create banners and highlight specific pages whenever necessary has also been a lifesavor for events with quick turnarounds. Review collected by and hosted on G2.com.

Show More

Response from Hailey Schantzen of Cludo Search

[Editedit](https://www.g2.com/survey_responses/cludo-search-review-13096160/official_response/edit)

Hi Mason,

Thank you so much for your kind review! We're especially happy to hear our support team has made such a positive impression, that’s something we intentionally invest a lot of time and care into. We also appreciate your patience during the outages you experienced, and we're glad Cludo has continued to be a reliable solution that's helping you create a better search experience for your visitors.

- Hailey at Cludo

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Mac W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mac W.")
MW

Mac W.

Web and Digital Experience Manager

Small-Business (50 or fewer emp.)

7/9/2026

"Cludo Makes Cross-Domain Search Easy Across Multiple Sites"

4.5/5

What do you like best about Cludo Search?

What I like most about Cludo is its ability to connect search across multiple domains. We have a lot of content spread across different sites, and it’s important that searches return relevant results for everyone—from prospective students to current staff members. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

One challenging aspect of Cludo is its structure and the sheer number of customization options. Because we have so many URLs, we initially created a large number of engines and crawlers, which made it easier to end up with an overly complex setup. I think more guardrails would help prevent incorrect configurations and reduce user error. Ideally, I’d like a more turnkey process, similar to how results appear in Google. If there are redundant results, I’d prefer they be filtered out automatically rather than having to set up exclusions manually. That said, the Cludo support team has been very helpful in cleaning up our setup and optimizing our implementation. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Cludo is helping us meet our need for a single search box that connects all of our sites. Being able to provide users with answers based on information pulled from different sites is crucial for us. Review collected by and hosted on G2.com.

Show More

Response from Hailey Schantzen of Cludo Search

[Editedit](https://www.g2.com/survey_responses/cludo-search-review-13087183/official_response/edit)

Hi Mac,

Thank you leaving a thoughtful review! We're glad Cludo has helped bring search across your multiple sites into one seamless experience. We also appreciate your honest feedback on setup complexity, it's incredibly valuable as we continue improving the product. And we're especially happy our support team could help along the way. Thanks again for being a part of the Cludo community!

– Hailey at Cludo

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
TC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/30/2026

"Easy-to-Use UI with Powerful No-Code Search Customization"

4.5/5

What do you like best about Cludo Search?

Primarily the ease of use of the UI is amazing in that you can set a lot of in depth things without having to know how to code. Being able to set keywords and search terms so that specific pages come up is really important to making sure that the right articles are coming up for our users. We have ti integrated with Zendesk which is required for our search engine to be able to function. When I took over this position I was able to schedule some onboarding which taught me about different features and tools at our disposal. Just being more confident in the software helped me to find other tools and to keep an eye out for new tools to learn them. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

When I get a report for a broken link or something else the link brings me to the log in screen and then I have to use the link again to get to the report the email was about because it doesn't auto forward after I am logged in. Minor inconvenience but I grumble every time. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Being able to have a search functional on our website, and because of it's UI after our OPS / website team set it up i am able to keep it updated as a Documentation person. Which saves time for me and our website team and gets updates to our customers even faster. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Steve F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve F.")
SF

Steve F.

Associate Director of Web &amp; Digital Strategy

Mid-Market (51-1000 emp.)

7/22/2025

"Powerful Internal Site Search Functionality with Excellent Support"

5/5

What do you like best about Cludo Search?

An improved site search over our Drupal CMS site Search which was very lacking. Before Cludo, our results were mixing in results from several years ago as top results that were no longer relevant.

We can rest assured that people are coming to the site now and finding what they are looking for easily.

Whenever we have a question we get lightning quick feedback from customer support which is much appreciated. Cludo's customer support is the best I've experienced after working with a large number of vendors. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

I can't think of anything I would change about Cludo. The company's price point is reasonable and the ease of use and implementation goes very smoothly. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Hands down it is an improved overall site search experience. In fact, I would consider it to be the cadiallac of internal site searches, especially coming from our natural CMS site search in Drupal. The Drupal site search was very lacking and often mixed in old results with new results, making it difficult for site visitors to understand what items were the most relevant. Now with Cludo we have the ability to prioritize what want to show up for folks that are searching specific terms and can also exclude things that we don't want to appear like old events and files. Review collected by and hosted on G2.com.

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Response from Hailey Schantzen of Cludo Search

[Editedit](https://www.g2.com/survey_responses/cludo-search-review-11420782/official_response/edit)

Hi Steve,

Thank you so much for the thoughtful review. We’re thrilled that Cludo — and our team — have helped improve your search experience and made things easier for your visitors, all while providing a Cadillac-like experience. Hearing that our support team has had such a positive impact is the best feedback we could ask for. We truly appreciate your trust in Cludo!

– Hailey at Cludo

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Shad J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shad J.")
SJ

Shad J.

Executive Director, University Web Strategy

Enterprise (\> 1000 emp.)

11/3/2025

"User-Friendly Platform with Outstanding Service"

5/5

What do you like best about Cludo Search?

Ease of use. The platform is easy to understand and manage. Rarely do I need to consult technical documentation, unless I am configuring or implementing a new feature. Customer support is helpful. Our account managers and customer success managers have been the most attentive and helpful of any vendor I've ever contracted with. New features roll out regularly. Very easy to customize for our environment. Reliable service (in North America). Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Customer support is based in Europe; this usually delays North American support requests until the next day. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Cludo Search's customization features allow us to align local search with our strategic priorities. The platform's analytics allow us to immediately respond to various content issues at a glance. Cludo Search is also effective at revealing duplicate content, or content with poor SEO in need of improvement. Review collected by and hosted on G2.com.

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Response from Hailey Schantzen of Cludo Search

[Editedit](https://www.g2.com/survey_responses/cludo-search-review-11905058/official_response/edit)

Hi Shad,

Thank you for the thoughtful review — as a long-time Cludo customer, your feedback truly means a lot to us! We are happy Cludo has been easy to use and that our team has been a helpful partner along the way. We hear you on support timing, and we’re always working to make that experience better.

– Hailey at Cludo

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Taylor L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor L.")
TL

Taylor L.

Web Developer

Mid-Market (51-1000 emp.)

1/22/2025

"Cludo's search is great, but their SERVICE is incredible."

5/5

What do you like best about Cludo Search?

Honestly? The people. Their search rocks, the dashboard and tools available are intuitive and easy to use, but that's not what I want to harp on. What I want to harp on is their support and their service as genuine human beings. I'm the senior developer for a large university in Colorado, and the relationship we have with Cludo is a delight. From our salesrep, to their engineers we've met, to the support agents, everyone we have met at Cludo is just a genuine good person. They are so helpful, understand our perspective and our unique challenges as a university with a very small web team, and are willing to go as many extra miles as they need to in order to ensure that we are not only satisfied, but thrilled with their service. And oh boy, am I thrilled with their service. Their level of service is NOT a common practice in this industry, and for me, it makes Cludo the CLEAR stand out in their vertical. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

There's really not much I don't like. If I had to choose something, I could probably only say that inheriting an existing setup without proper training or documentaiton during pass off (from your employer's side I mean, not from Cludo's) can be a little overwhelming to learn at first. But I still have to praise Cludo here as well, because when we reached out to them and informed them that we were struggling to do and understand some things in the account we inheritied without a proper passoff from our predecessor, they immediately scheduled a training for myself and my co-worker so that we would be comfortable in the environment. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Cludo just makes search easy and intuitive so that I, as the single developer for a 5 college university with 12,000+ students, don't have to stress about it. It's so easy to create a crawler, pass through the URL's you want to crawl, create the engine for that crawler (and pass through multiple crawlers to one engine if that's your desire) and then embed your engine onto your site and serve your results (with customized display options) in at your desired url. We are also transitioning off of our current CMS into a different CMS, and the ease at which we were able to create an engine specifically for development purposes (as well as Cludo's willingness to check on it to ensure everything was set up correctly) cannot be understated. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![James A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James A.")
JA

James A.

GIS and Emerging Technology Manager

Enterprise (\> 1000 emp.)

9/19/2024

"Cludo enterprise search is both robust and incredibly user-friendly"

4.5/5

What do you like best about Cludo Search?

Our experience with Cludo has been outstanding. Their enterprise search solution for our website is both robust and incredibly user-friendly. The technology seamlessly integrates into our systems, making it easy for our staff and citizens to find the information they need. Beyond the product, Cludo has proven to be a true partner, invested in our success. Their commitment to innovation is evident in the new generative AI capabilities (Cludo Experience) they’ve made available, which holds significant opportunities to better serve our community. Cludo has been a reliable and forward-thinking tech partner. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Our expierence with Cludo support has been great, but there is no easy way for customers to track status of individual support tickets. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Enterprise search to support our website portfolio Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

 ![Nicholas H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas H.")
NH

Nicholas H.

Enterprise (\> 1000 emp.)

3/23/2023

"Simple to integrate, wealth of insights"

4/5

What do you like best about Cludo Search?

It gives us a clearer view of searches with 0 results so we can create content and lets us easily reorder and prioritise search results based on business priorities. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Sometimes needs a bit of tech support at the start to ensure it's able to easily identify content from multiple sources (under one domain) - a complexity I doubt many general users would face. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Tells us what we need to know from a simple to use dashboard instead of spending time setting up and trawling analytics software to pick out searches. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration")
AG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

1/19/2023

"Easy to use and enhances our website"

4.5/5

What do you like best about Cludo Search?

Has significantly improved the quality of of site search. It's very easy to use and quick to boost page rankings. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Would like more styling options on the search banners as we use these more and more frequently. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

We have been able to search across multiple websites and exclude any urls which we don't want. We proactively use the search banners to reduce calls. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

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