--- title: Cludo Search Reviews meta_title: 'Cludo Search Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how Cludo Search works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 34 scale: '5' date_modified: '2026-08-07' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Cludo Search Reviews **Vendor:** Cludo **Category:** [Site Search Software](https://www.g2.com/categories/site-search-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 34 ## About Cludo Search Cludo is an AI-powered search and answer platform for content-rich websites. We help organizations in Higher Education, Public Sector, and Tourism turn searches into accurate, self-service answers — reducing support demand and improving visitor experience. Products include AI Search, AI Summary, AI Chat, AI Mode, and a no-code Experience Builder. Works on any website. No developer dependency. GDPR-compliant with EU servers. Trusted by Bank of England, Cisco, Boise State University, Visit Denmark, and hundreds more. ## Cludo Search Pros & Cons **What users like:** - Users find Cludo Search to be **very easy to use** , appreciating its user-friendly interface and seamless integration. (3 reviews) - Users value the **exceptional customer support** from Cludo, highlighting their attentive service and genuine relationships. (2 reviews) - Users appreciate the **ease of use** of Cludo Search, finding it intuitive and well-supported for their needs. (2 reviews) - Users value the **exceptional support** from Cludo, highlighting their genuine service and commitment to customer success. (2 reviews) - Users find Cludo's **search functionality exceptional** , enhancing user experience with easy integration and improved site search quality. (2 reviews) - Users value the **customizable search features** for enhancing content creation and prioritizing results effectively. (1 reviews) - Customization (1 reviews) - Ease of Management (1 reviews) - Users commend the **easy integrations** of Cludo Search, allowing seamless access to vital information for everyone. (1 reviews) - Fast Search (1 reviews) **What users dislike:** - Users find a **lack of information** in tracking individual support ticket statuses, complicating their experience with Cludo. (1 reviews) - Users find **learning difficulties** arise from lacking training or documentation during the transition of inherited setups. (1 reviews) - Users experience **delayed customer support** due to the European-based team, impacting timely assistance for North American queries. (1 reviews) - Users often require **additional tech support** initially to optimize content identification across multiple sources under one domain. (1 reviews) - Users find the **setup difficulty** overwhelming without proper documentation or training, though Cludo offers support to alleviate this. (1 reviews) ## Cludo Search Reviews ### 1. User-Friendly Platform with Outstanding Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shad J. | Executive Director, University Web Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Cludo Search?** Ease of use. The platform is easy to understand and manage. Rarely do I need to consult technical documentation, unless I am configuring or implementing a new feature. Customer support is helpful. Our account managers and customer success managers have been the most attentive and helpful of any vendor I've ever contracted with. New features roll out regularly. Very easy to customize for our environment. Reliable service (in North America). **What do you dislike about Cludo Search?** Customer support is based in Europe; this usually delays North American support requests until the next day. **What problems is Cludo Search solving and how is that benefiting you?** Cludo Search's customization features allow us to align local search with our strategic priorities. The platform's analytics allow us to immediately respond to various content issues at a glance. Cludo Search is also effective at revealing duplicate content, or content with poor SEO in need of improvement. **Official Response from Hailey Schantzen:** > Hi Shad, Thank you for the thoughtful review — as a long-time Cludo customer, your feedback truly means a lot to us! We are happy Cludo has been easy to use and that our team has been a helpful partner along the way. We hear you on support timing, and we’re always working to make that experience better. – Hailey at Cludo ### 2. Cludo's search is great, but their SERVICE is incredible. **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor L. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Cludo Search?** Honestly? The people. Their search rocks, the dashboard and tools available are intuitive and easy to use, but that's not what I want to harp on. What I want to harp on is their support and their service as genuine human beings. I'm the senior developer for a large university in Colorado, and the relationship we have with Cludo is a delight. From our salesrep, to their engineers we've met, to the support agents, everyone we have met at Cludo is just a genuine good person. They are so helpful, understand our perspective and our unique challenges as a university with a very small web team, and are willing to go as many extra miles as they need to in order to ensure that we are not only satisfied, but thrilled with their service. And oh boy, am I thrilled with their service. Their level of service is NOT a common practice in this industry, and for me, it makes Cludo the CLEAR stand out in their vertical. **What do you dislike about Cludo Search?** There's really not much I don't like. If I had to choose something, I could probably only say that inheriting an existing setup without proper training or documentaiton during pass off (from your employer's side I mean, not from Cludo's) can be a little overwhelming to learn at first. But I still have to praise Cludo here as well, because when we reached out to them and informed them that we were struggling to do and understand some things in the account we inheritied without a proper passoff from our predecessor, they immediately scheduled a training for myself and my co-worker so that we would be comfortable in the environment. **What problems is Cludo Search solving and how is that benefiting you?** Cludo just makes search easy and intuitive so that I, as the single developer for a 5 college university with 12,000+ students, don't have to stress about it. It's so easy to create a crawler, pass through the URL's you want to crawl, create the engine for that crawler (and pass through multiple crawlers to one engine if that's your desire) and then embed your engine onto your site and serve your results (with customized display options) in at your desired url. We are also transitioning off of our current CMS into a different CMS, and the ease at which we were able to create an engine specifically for development purposes (as well as Cludo's willingness to check on it to ensure everything was set up correctly) cannot be understated. ## Cludo Search Discussions - [What browsers does Cludo support?](https://www.g2.com/discussions/10497-what-browsers-does-cludo-support) - 1 comment, 1 upvote - [View Cludo Search pricing details and edition comparison](https://www.g2.com/products/cludo-search/reviews?filters%5Bsentiment_snippet%5D=1997814&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A58%3A24+-0500&secure%5Bsession_id%5D=d3c1b173-70d9-4ae7-9c21-73b6b8bb158f&secure%5Btoken%5D=55b6385741dedac8de4219c67a695344221dfa31fc9987c1bb284ba696bf6650&format=llm_user) ## Cludo Search Integrations - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Cascade CMS](https://www.g2.com/products/cascade-cms/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) - [Kentico](https://www.g2.com/products/kentico/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [Progress Sitefinity](https://www.g2.com/products/progress-sitefinity/reviews) - [Sitecore](https://www.g2.com/products/sourceved-consultancy-services-sitecore/reviews) - [Siteimprove](https://www.g2.com/products/siteimprove/reviews) - [Umbraco](https://www.g2.com/products/umbraco/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Cludo Search Features **Content Management** - Archiving - Insight Engines - Search Analysis - Insight Engines - Intelligent Search - Sentiment Analysis - Text Analysis **Compatibility** - Federated Search - File Types - Global Language Support **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - AI/Machine Learning **Agentic AI - Site Search** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines - Full Text Search - Semantic Search - AI/Machine Learning **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Search Experience Management - Site Search** - Query Suggestions - Typo Tolerance - Synonyms - Natural Language - Rankings - Personalization **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Summarization - Multiple Data Sources - Generative AI **Functionality - Site Search** - Search Analytics - Integrations - Federated Search - Multi-Language Support **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Additional Functionality** - Analytics - Data Source Connectors - Multi-Language - Data Security - Search/Filter - AI Copilot - Knowledge Management - Reporting & Statistics - Data Extraction - Natural Language Processing - Third-Party Integrations - Data Visualization - Recommendations - Access Controls/Permissions - Automatic Backup - Compliance Management - Augmented Analytics - Data Aggregation - Intent Recognition - Indexing - Personalization - Activity Dashboard - Usage Tracking/Analytics - Data Classification - Data Discovery - Behavioral Analytics - Data Capture and Transfer **Generative AI - Site Search** - Text Generation - Text Summarization **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Cludo Search Alternatives - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) - 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