# Cludo Search Reviews **Vendor:** Cludo **Category:** [Site Search Software](https://www.g2.com/categories/site-search-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 30 ## About Cludo Search Cludo is an AI-powered search and answer platform for content-rich websites. We help organizations in Higher Education, Public Sector, and Tourism turn searches into accurate, self-service answers — reducing support demand and improving visitor experience. Products include AI Search, AI Summary, AI Chat, AI Mode, and a no-code Experience Builder. Works on any website. No developer dependency. GDPR-compliant with EU servers. Trusted by Bank of England, Cisco, Boise State University, Visit Denmark, and hundreds more. ## Cludo Search Pros & Cons **What users like:** - Users praise the **ease of use** of Cludo Search, finding it intuitive and well-integrated for their needs. (3 reviews) - Users commend Cludo Search for its **exceptional customer support** , highlighting the attentive and genuine assistance provided by the team. (2 reviews) - Users value the **ease of use** and reliable support of Cludo Search, enhancing their overall experience. (2 reviews) - Users appreciate the **exceptional support** from Cludo, highlighting their genuine commitment to customer satisfaction and partnership. (2 reviews) - Users value the **robust search functionality** of Cludo Search, enhancing ease of access to vital information. (2 reviews) - Users value the **customizable search features** for enhancing content creation and prioritizing results effectively. (1 reviews) - Customization (1 reviews) - Ease of Management (1 reviews) - Users commend the **easy integrations** of Cludo Search, allowing seamless access to vital information for everyone. (1 reviews) - Fast Search (1 reviews) **What users dislike:** - Users find the **lack of information** on tracking support tickets frustrating and limiting for their experience with Cludo. (1 reviews) - Users may find **learning difficulties** when inheriting accounts without proper training or documentation, but Cludo offers prompt support. (1 reviews) - Users report that **poor customer support** leads to delays in resolving issues for North American requests. (1 reviews) - Users find that **required expertise** is necessary initially to effectively utilize Cludo Search across various content sources. (1 reviews) - Users find the **setup difficulty** challenging, especially without proper training or documentation from previous users. (1 reviews) ## Cludo Search Reviews ### 1. Powerful Internal Site Search Functionality with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Steve F. | Associate Director of Web & Digital Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Cludo Search?** An improved site search over our Drupal CMS site Search which was very lacking. Before Cludo, our results were mixing in results from several years ago as top results that were no longer relevant. We can rest assured that people are coming to the site now and finding what they are looking for easily. Whenever we have a question we get lightning quick feedback from customer support which is much appreciated. Cludo's customer support is the best I've experienced after working with a large number of vendors. **What do you dislike about Cludo Search?** I can't think of anything I would change about Cludo. The company's price point is reasonable and the ease of use and implementation goes very smoothly. **What problems is Cludo Search solving and how is that benefiting you?** Hands down it is an improved overall site search experience. In fact, I would consider it to be the cadiallac of internal site searches, especially coming from our natural CMS site search in Drupal. The Drupal site search was very lacking and often mixed in old results with new results, making it difficult for site visitors to understand what items were the most relevant. Now with Cludo we have the ability to prioritize what want to show up for folks that are searching specific terms and can also exclude things that we don't want to appear like old events and files. **Official Response from Hailey Schantzen:** > Hi Steve, Thank you so much for the thoughtful review. We’re thrilled that Cludo — and our team — have helped improve your search experience and made things easier for your visitors, all while providing a Cadillac-like experience. Hearing that our support team has had such a positive impact is the best feedback we could ask for. We truly appreciate your trust in Cludo! – Hailey at Cludo ### 2. User-Friendly Platform with Outstanding Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shad J. | Executive Director, University Web Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Cludo Search?** Ease of use. The platform is easy to understand and manage. Rarely do I need to consult technical documentation, unless I am configuring or implementing a new feature. Customer support is helpful. Our account managers and customer success managers have been the most attentive and helpful of any vendor I've ever contracted with. New features roll out regularly. Very easy to customize for our environment. Reliable service (in North America). **What do you dislike about Cludo Search?** Customer support is based in Europe; this usually delays North American support requests until the next day. **What problems is Cludo Search solving and how is that benefiting you?** Cludo Search's customization features allow us to align local search with our strategic priorities. The platform's analytics allow us to immediately respond to various content issues at a glance. Cludo Search is also effective at revealing duplicate content, or content with poor SEO in need of improvement. **Official Response from Hailey Schantzen:** > Hi Shad, Thank you for the thoughtful review — as a long-time Cludo customer, your feedback truly means a lot to us! We are happy Cludo has been easy to use and that our team has been a helpful partner along the way. We hear you on support timing, and we’re always working to make that experience better. – Hailey at Cludo ### 3. Cludo's search is great, but their SERVICE is incredible. **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor L. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Cludo Search?** Honestly? The people. Their search rocks, the dashboard and tools available are intuitive and easy to use, but that's not what I want to harp on. What I want to harp on is their support and their service as genuine human beings. I'm the senior developer for a large university in Colorado, and the relationship we have with Cludo is a delight. From our salesrep, to their engineers we've met, to the support agents, everyone we have met at Cludo is just a genuine good person. They are so helpful, understand our perspective and our unique challenges as a university with a very small web team, and are willing to go as many extra miles as they need to in order to ensure that we are not only satisfied, but thrilled with their service. And oh boy, am I thrilled with their service. Their level of service is NOT a common practice in this industry, and for me, it makes Cludo the CLEAR stand out in their vertical. **What do you dislike about Cludo Search?** There's really not much I don't like. If I had to choose something, I could probably only say that inheriting an existing setup without proper training or documentaiton during pass off (from your employer's side I mean, not from Cludo's) can be a little overwhelming to learn at first. But I still have to praise Cludo here as well, because when we reached out to them and informed them that we were struggling to do and understand some things in the account we inheritied without a proper passoff from our predecessor, they immediately scheduled a training for myself and my co-worker so that we would be comfortable in the environment. **What problems is Cludo Search solving and how is that benefiting you?** Cludo just makes search easy and intuitive so that I, as the single developer for a 5 college university with 12,000+ students, don't have to stress about it. It's so easy to create a crawler, pass through the URL's you want to crawl, create the engine for that crawler (and pass through multiple crawlers to one engine if that's your desire) and then embed your engine onto your site and serve your results (with customized display options) in at your desired url. We are also transitioning off of our current CMS into a different CMS, and the ease at which we were able to create an engine specifically for development purposes (as well as Cludo's willingness to check on it to ensure everything was set up correctly) cannot be understated. ### 4. Cludo enterprise search is both robust and incredibly user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** James A. | GIS and Emerging Technology Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Cludo Search?** Our experience with Cludo has been outstanding. Their enterprise search solution for our website is both robust and incredibly user-friendly. The technology seamlessly integrates into our systems, making it easy for our staff and citizens to find the information they need. Beyond the product, Cludo has proven to be a true partner, invested in our success. Their commitment to innovation is evident in the new generative AI capabilities (Cludo Experience) they’ve made available, which holds significant opportunities to better serve our community. Cludo has been a reliable and forward-thinking tech partner. **What do you dislike about Cludo Search?** Our expierence with Cludo support has been great, but there is no easy way for customers to track status of individual support tickets. **What problems is Cludo Search solving and how is that benefiting you?** Enterprise search to support our website portfolio ### 5. Simple to integrate, wealth of insights **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Cludo Search?** It gives us a clearer view of searches with 0 results so we can create content and lets us easily reorder and prioritise search results based on business priorities. **What do you dislike about Cludo Search?** Sometimes needs a bit of tech support at the start to ensure it's able to easily identify content from multiple sources (under one domain) - a complexity I doubt many general users would face. **What problems is Cludo Search solving and how is that benefiting you?** Tells us what we need to know from a simple to use dashboard instead of spending time setting up and trawling analytics software to pick out searches. ### 6. Easy to use and enhances our website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Cludo Search?** Has significantly improved the quality of of site search. It's very easy to use and quick to boost page rankings. **What do you dislike about Cludo Search?** Would like more styling options on the search banners as we use these more and more frequently. **What problems is Cludo Search solving and how is that benefiting you?** We have been able to search across multiple websites and exclude any urls which we don't want. We proactively use the search banners to reduce calls. ### 7. Good, but it's no Google. **Rating:** 3.0/5.0 stars **Reviewed by:** Logan G. | Champion of Innovation, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2019 **What do you like best about Cludo Search?** Cludo's interface is fairly easy to use. Easy to tailor results and set rankings. **What do you dislike about Cludo Search?** Site search performing poorly is our most-received complaint about our website from our users. They expect it to perform just as well as Google or Bing. Cludo has said that the largest reason we're seeing poor results is because the quality of our content (my team consists of two people and many web authors creating content for nearly 20,000 pages). It seems that my team and I have to practically tailor every result to make sure it's returning relevant pages, and we frankly don't have time for that. **Recommendations to others considering Cludo Search:** Definitely evaluate your options. Google and Azure both offer very competitive offerings, especially considering their price points. **What problems is Cludo Search solving and how is that benefiting you?** We had an aging Google Search Appliance that we were using beyond its EOL. The appliance had a very sticky cache and it became unreliable when crawling pages. ### 8. Cludo support experience **Rating:** 4.0/5.0 stars **Reviewed by:** Prateek K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2019 **What do you like best about Cludo Search?** I was investigating an error related to Cludo search for my client when I contacted Cludo to look into it. The response from Cludo was swift and positive. They were able to pin point the root cause of the error and eventually fix the issue. **What do you dislike about Cludo Search?** The timezone difference between us and the Cludo team can be frustrating at times since sometimes we want quick resolution of the issues. However, the response from the Cludo team is quick so far so we haven't reached a point where we are not getting responses on time. **What problems is Cludo Search solving and how is that benefiting you?** Cludo has made positive impacts on our work with easy to integrate search functionalities. ### 9. Excellent dashboard features and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Raja Anand N. | Senior Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Cludo Search?** The analytics, the list of tools available in the dashboard to improvise the search functionality are really helpful. **What do you dislike about Cludo Search?** Nothing big to mention. Few of the minor issues we faced in the search output has been fixed by the excellent, proactive Support team. **What problems is Cludo Search solving and how is that benefiting you?** We have around 9000 different pages in our Documentation Website with several publications, sub-publications and different versions of them. It's very complicated to fetch relevant content for a search term using various different scenarios and categorize them with proper filter settings. Cludo's configuration setup extremely benefits us in this matter. ### 10. User Friendly Interface and Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Heather H. | Website Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Cludo Search?** I have been a customer for approximately 6 months. I have been very pleased with Cludo's customer service. My questions are always answered in a timely and knowledgeable manner. Their support team worked with me extensively to configure and fine-tune our particular content management system to work well with Cludo. The user interface is very well designed and intuitive. I have no complaints at all. **What do you dislike about Cludo Search?** I do not dislike anything about the software. **Recommendations to others considering Cludo Search:** Schedule a demo and try it out for yourself. It's the best way to know if it's the right fit for you! **What problems is Cludo Search solving and how is that benefiting you?** We have a large website with decades of information, so the site search and insights has been invaluable in finding search terms that users are typing so that we can tailor our content accordingly. We have been able to use page rankings to spotlight news alerts as well as certain search results we felt would be most beneficial. And because the interface is so intuitive, we are able to train our Communications division to make tweaks to page rankings and other updates as well. **Official Response from Jennifer Nesbit:** > Hi Heather, Thank you for taking the time to leave your feedback! We're happy to hear that your experience has been positive, whether it's working with our support team or the product itself. We believe search insights provide opportunities to improve a website's overall content. It's great to hear how your team us using the data to put this in practice and that you were able to feel confident in adding additional stakeholders to the platform. If you find any issues with the product or support, as well as product recommendations, please do not hesitate to reach out to us! Thanks for being a valued Cludo customer. Kindly, Jennifer Nesbit, Manager of Customer Experience ### 11. Cludo site search has worked great for us **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy T. | Associate Director, Web Services, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Cludo Search?** Cludo is easy to use - user experience for those administering search service and for end users making searches on our sites was my highest priority. Cludo has been good for both. The search results are good, it was really easy to implement and it has been easy to customize for our needs. I've also been really happy with their support. Starting with our initial contact with sales, Cludo was faster to respond and more helpful than the other vendors we were considering. Of course, a good sales experience doesn't always translate into a good experience after the fact but in this case, it did. Their support folks have been fast to respond and very knowledgeable then I've contacted them and our account rep regularly checks in and they periodically do a review of our account with us to suggest how we can improve our search, they go over new features and changes and ask for feedback. Finally, as a higher ed institution, accessibility was a must have. Cludo was able to answer our questions about accessibility for their product and was the first to get us a VPAT. Many of their competitors didn’t even know what that was. **What do you dislike about Cludo Search?** For someone who is using the API - the documentation was accurate but would really benefit from having code examples. Better yet, small proof of concept applications using the API would be great. Their support pointed me to some example javascript in one of their Git repos and I was eventually able to figure things out from there. I'm sure a real rockstar js developer or someone who writes code for json APIs on a regular basis could have glanced at the API docs and built from there but I needed a little more handholding to get started. Especially since there aren't (currently) code examples or questions in the usual places online that help someone new who is just getting started on something like this (StackOverflow, GitHub, etc.). **What problems is Cludo Search solving and how is that benefiting you?** We had been paying for Google site search. When we learned that they were discontinuing their paid service, we started looking for other options. At about the same time, we started redesigning our sites and wanted to find a way to build custom search functionality into different sections of our sites. For example, having a filterable search for experts, or one for degree options. We manage the websites for five colleges and numerous centers and institutes, each with their own sites. There are often cases where we need a filterable search on one site that pulls info from other related sites within our institution. Other features that were important to us included accessibility, on-demand indexing, the option to quickly boost or feature results if needed, ease of use (for admins and searchers), cost, great documentation and support. **Official Response from Jennifer Nesbit:** > Hi Jeremy, First of all, thank you for taking the time to write an in-depth review of Cludo. We're happy to hear that you've found Cludo' search easy to implement, customize, and accessible. In addition, I'll be sure to share your positive feedback regarding our support team. As we continue to grow, our main priority continues to be scaling so we can maintain, even exceed the level of support you've already received thus far. As far as your feedback to improve the API documentation, we've heard you and other customers in your shoes loud and clear! We're currently in the process of re-writing and adding to our API documentation at docs.cludo.com. If you'd like and are open to it, I'm happy to set up a call with the front and backend developers who are taking ownership of this project to gather your experiences. You can also reach out to our support team to share your experience and specific examples you'd like to see as well. Thanks again for choosing Cludo to provide your newly redesigned website a search that is custom to your visitor's needs, accessible, and easy to customize. If you have any issues or questions regarding your account, as well as product recommendations, do not hesitate to reach out to us! Best, Jennifer Nesbit, Manager of Customer Experience ### 12. A solid platform that offered all the functionality we were looking for at the pricepoint. **Rating:** 4.5/5.0 stars **Reviewed by:** Mike B. | Senior Web Software Developer, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Cludo Search?** What I like best is the easy functionality around synonyms and the ability to create custom banners based on search criteria. It offers us good functionality that is very easy to implement. **What do you dislike about Cludo Search?** I can't say I have anything to list as a dislike. **Recommendations to others considering Cludo Search:** Working with the Cludo team was very easy and they were very responsive to questions and requests for assistance. **What problems is Cludo Search solving and how is that benefiting you?** We were utilizing Google Site Search but when that was discontinued we were looking for a solution that was easy to implement and manage. We were able to utilize this platform on multiple language sites and the implementation was very straightforward. The biggest benefit we realized was reviewing search terms that were returning no results and using that information to update content. There were some very obvious words that we did not have in place which was hurting our search functionality. **Official Response from Jennifer Nesbit:** > Hi Mike, Thank you for taking the time to write a product review! With Google Site Search sunsetting, we're happy to hear that Cludo was easy to implement on your websites. As a search and insights company, we believe that search insights can expose content issues on the website, so our goal was to not only create an easy to use search engine but also create a product that also makes it easy to address content issues. It sounds like our banners and synonyms features have been helpful in reducing search terms without results! If you run into any questions or issues, as well as product recommendations, please do not hesitate to contact us! Thank you for choosing Cludo. Kindly, Jennifer Nesbit, Manager of Customer Experience ### 13. Great Product. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Cludo Search?** THe support and Customer Success Managers really care about your issues **What do you dislike about Cludo Search?** I can see certain less technical folk struggling with the crawler settings and so you need some extra technical support. Luckily they are very responsive and fast turnaround **What problems is Cludo Search solving and how is that benefiting you?** We have a easy solution to provide accurate search results for our website ### 14. Powerful search **Rating:** 5.0/5.0 stars **Reviewed by:** Toby F. | Digital Services Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Cludo Search?** The search is highly customisable and allows our customers to find content on our site with ease. **What do you dislike about Cludo Search?** There are no downsides to the product. It constantly progresses to meet the needs of us and our customers **What problems is Cludo Search solving and how is that benefiting you?** After Google Site Search was discontinued we had to resort to the built-in search of our CMS. This had no customisation and results were often misleading to customers. We now have a search that tells us what customers are searching for and how useful the results are for them. ### 15. Wonderful Way to for Users to Search Your Website **Rating:** 4.5/5.0 stars **Reviewed by:** Christine A. | Web Developer (Marketing), Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2018 **What do you like best about Cludo Search?** - Love the recommended content listings that appear when a user starts typing in their search term to the input - The ability to set preferred content to show when people search certain terms - Adding CTAs/Banners above the search content, great way to serve up native ads that are connected to search results **What do you dislike about Cludo Search?** - Can take some time to set up depending on your needs, but this is expected, especially if you need something custom - Wish there was documentation on the embed code. As a developer, it would be really useful when i need to customize small things, rather than going to support **What problems is Cludo Search solving and how is that benefiting you?** Once google custom search was no longer an option, we were looking for a new tool to use. Cludo looked like a solid alternative that gave us the ability to customize along with metrics so we had a better idea what people were trying to search for on our site. **Official Response from Jennifer Nesbit:** > Hi Christine, Thank you for taking the time to write a review! We're happy to hear that Cludo has given you the ability to customize your search, but also provide insight into what people are looking for on your website. Also glad to hear you're taking advantage of the Autocomplete, Page Rankings and Banner tools that are available to you. I'm sorry you've experienced delays in your support requests. We try our best to provide answers to your questions, as well as custom development work as timely as we can. In fact, we've created an escalation process for items needing development work and thorough notes on our accounts so that any developer that is available can help with some of those questions or development. I hope this improves the timeliness with your future questions and requests! In addition to our scaling our support, I'd love to know if there are specific examples of types of embed code that you needed that we can share in our Help Center for others to reference as well. I'll also go back and connect with your developer, Megan, for any recommendations on customizations we can include in our documentation. If you have any questions or concerns, as well as feature requests, please do not hesitate to reach out. We're always looking to improve our product, processes, and documentation. Thanks for choosing Cludo for your site search and insight needs! Kindly, Jennifer Nesbit, Manager of Customer Experience ### 16. Cludo empowers smarter decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Cludo Search?** Cludo's suite of optimization tools allow us to pick the exact level of search optimization we need, be it awareness banners or quick links, to ensure we are acting on ineffective and no-result searches. Plus, their intelligent 404 page provides contextual alternatives to help point members in the suspected right direction. **What do you dislike about Cludo Search?** Predictive search results racks up the search count quickly and can be costly. Be sure to evaluate if this is the right option for you. **Recommendations to others considering Cludo Search:** Work closely with your rep to ensure you get the most from the product. This tool has to be administered and monitored to be effective. It is not an implement and abandon product. **What problems is Cludo Search solving and how is that benefiting you?** Cludo is helping us to increase our bottom line and customer satisfaction. When paired with our website surveys, we can identify where customers are having trouble finding information or where we can reduce the amount of clicks between the homepage and a transaction. We've found search to be better than navigation in most cases. ### 17. Cludo Search has been a real good purchase for us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Cludo Search?** The support the Cludo team has provided to us has been excellent. Implementation was a breeze, any further updates have been handled quickly. The search does exactly what we expected it to do. For marketing or technical sites this product works really well. The ability to create filters & tag content is pretty extensive and Cludo has been able to meet all our requirements. The admin UI provides great tool to allow conversion impromvents and the banners features is great to allow marketing to extend its reach into a users search journey. The extensive tool set to help improve search conversions is fantatsic! **What do you dislike about Cludo Search?** The only fault so far has been our ability to add custom analytics to further track user behaviour. However, Cludo has added the banner analytics feature which is a good step forward. I don't really have much I dislike about this product at this time. **What problems is Cludo Search solving and how is that benefiting you?** Our users had to go to various sites (marketing, docs, community) to be able to get answers to questions or find the right content. We wanted a tool to be able to surface content from any of our sites through one unified search in an onrganized way. ### 18. Quick, easy and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Cludo Search?** The ability to schedule promotional banners **What do you dislike about Cludo Search?** It's not a dislike as such more of something that could be better and that's the layout of the analytics which can be a tad confusing **Recommendations to others considering Cludo Search:** For a reasonable price, they deliver above and beyond and continue to evolve which is excited as we've heard about what they have in store for future releases. Get in there before they up their prices (with good reason of course). :) **What problems is Cludo Search solving and how is that benefiting you?** Realised we're able to wean out the sites we don't need to prioritise. Combining analytics from Siteimprove, we're able to make these decisions and utilise our strict tariffs better by allocating searches to resources visitors are actually looking for. ### 19. Very positive experience **Rating:** 4.5/5.0 stars **Reviewed by:** Rasmus S. | Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Cludo Search?** The service is easy to use but in the same time offers advanced options. The support is fast and competent **What do you dislike about Cludo Search?** It can be difficult to manage the account when you have a lot of engines. If you want to make a change to all engines you have to repeat it once for every engine **What problems is Cludo Search solving and how is that benefiting you?** We now have a working search solution that editors are able to improve themselves. **Official Response from Jennifer Nesbit:** > Hi Rasmus, Thank you for taking the time to write a review on Cludo. We appreciate your feedback on the platform's ease of use, advanced features, and fast and competent support. These are things we will continue to improve on. I can see how it can be tedious to apply the same changes to multiple engines, like a page ranking or engine boosting. I will let our product team know there's a need to have the ability to apply changes to tools and settings to multiple engines at one time! If you have any other product improvements or feature requests, do not hesitate to reach out. We're always looking to improve and build products that help you and your team to be more effective with optimizing your website search and content. Kindly, Jennifer Nesbit, Manager of Customer Experience ### 20. My company uses Cludo on six of our brand's websites. **Rating:** 3.5/5.0 stars **Reviewed by:** Alexis E. | Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Cludo Search?** How easy the user interface is to use and navigate. The ways to improve search results are straightforward. **What do you dislike about Cludo Search?** We dislike how long it takes our company rep to get back to us on search problems and errors. **What problems is Cludo Search solving and how is that benefiting you?** It helps us with showing more relevant products to our consumers and helps decrease our exit rate due to incurrent search results. **Official Response from Jennifer Nesbit:** > Hi Alexis, Thank you for taking the time to share your feedback on Cludo! It's great to hear that the user interface is easy for you to use and effective in improving your search results and decreasing your exit rate. I'm sorry you've experienced less than ideal response times. Something we're working on is scaling our support and customer success managers with our growing customer base by creating processes and tools to help us track email response times, ticket response times through our help desk, and phone support. We're also building out our Help Center to ensure our customers have the autonomy to find the answers at their own as needed. If you're open to it, I'd love to chat with you about your experience and understand the types of issues you've experienced so we can improve and learn from your experience. Feel free to contact me at jp@cludo.com at any time. We look forward to improving our response times to better meet your expectations. Do not hesitate to reach out to me directly or our support team (support@cludo.com) with any questions, concerns, or feedback. Thank you again for choosing Cludo! Kindly, Jennifer Nesbit, Manager of Customer Experience ### 21. Simple to set up and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** James H. | Digital Officer, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Cludo Search?** Cludo is simple to set up, easy to make changes and works really well. The reports are very simple to understand and acting on them helps improve our website. **What do you dislike about Cludo Search?** There is nothing to dislike. It's a great search engine for a great price. **What problems is Cludo Search solving and how is that benefiting you?** Cludo helps us make positive changes to the website based on evidence. ### 22. Overall helpful service and good marketing functionalities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Cludo Search?** I like the ability to help guide my site visitors to the answers they need. **What do you dislike about Cludo Search?** There was some delay getting assistance on a critical component for our marketing automation system. It took about 4 weeks and saying we'd be a reference after we get an answer to indeed get an answer. The response came fairly quickly after that. **Recommendations to others considering Cludo Search:** Make sure to ask about other customers experiencing similar issues so you can get resolution to problems. **What problems is Cludo Search solving and how is that benefiting you?** Having search functionality on our site, being able to promote our products and reducing time for things to appear in search results. We now have a quicker time to pages being included in search, influence in guiding users and not lapsing in search capabilities. ### 23. Excellent Search tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Cludo Search?** Ease of use, excellent stats on usage, setup all sorted by Cludo. No coding skills were necessary. The ability to add banners and ensure the pages we want to appear at the top of the search results for certain keywords. Automatic search results on 404 pages as well as misspellings, synonyms, quicklinks **What do you dislike about Cludo Search?** It is a fairly expensive product, but well worth the cost **What problems is Cludo Search solving and how is that benefiting you?** Relevant search results for our customers - the in-built search on our CMS was very poor. Adding Cludo to the site gave us accurate, relevant results, along with the ability to add banners and ensure the pages we want to appear at the top of the search results for certain keywords. ### 24. Still discovering the platform but it already gives a lot of interesting info **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2019 **What do you like best about Cludo Search?** Results about searches of the users that help me understand how to optimize the website **What do you dislike about Cludo Search?** Lack of suggestion of synonyms for the keywords to implement **Recommendations to others considering Cludo Search:** Really interesting product to understand what is the user searching on your website and how you can optimize your website **What problems is Cludo Search solving and how is that benefiting you?** Site search optimizations ### 25. Helps Customers find exactly what they need with minimum effort! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Cludo Search?** I love how simple the implementation and dashboard are. The developers are very helpful and knowledgeable. **What do you dislike about Cludo Search?** The dashboard could use some work on the data analysis side. Adding more analyzing tools and separating all parts (synonyms and misspellings etc.) by site would be very helpful. Faster crawls would also improve the site. **What problems is Cludo Search solving and how is that benefiting you?** Cludo search provides a better experience for our customers and helps them find exactly what they need with little effort. ### 26. Overall Positive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Cludo Search?** The interface of the site and the 'popular pages' function. **What do you dislike about Cludo Search?** I didn't like the time and calendar function initially. I wanted to look beyond the last month it didn't feel easy to do. Fixed now though. **What problems is Cludo Search solving and how is that benefiting you?** It is for a government body with a huge scop of pages and it helps to define what citizens are using the site for. ### 27. Cludo is on point **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Cludo Search?** Cludo search is fast, efficient, user and administration friendly and has excellent customer service. They continue to add features and improve their platform. **What do you dislike about Cludo Search?** Nothing to dislike thus far! Very responsive customer service, which is not common. **What problems is Cludo Search solving and how is that benefiting you?** We use Cludo Search and intelligent 404 for 3 of our public sites. Very easy to implement and tweak, even for non-technical team members. ### 28. Cludo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Cludo Search?** Great grasp of technical requirements and willingness to solve problems. **What do you dislike about Cludo Search?** Offshore developers due to time zone differences and 24 hour turnarounds. **What problems is Cludo Search solving and how is that benefiting you?** Implementing a search solution for one of our premier clients. We definitely appreciate the suite of products/options and flexibility. ### 29. Easy to setup - difficult for users to find what they search for **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2018 **What do you like best about Cludo Search?** Easy to use, easy to administrate, okay interface **What do you dislike about Cludo Search?** You can't change much with the 'out of the box' features **What problems is Cludo Search solving and how is that benefiting you?** Users to search for answers to their problems / questions **Official Response from Jennifer Nesbit:** > Hi there, Thank you for taking the time to write a review! It's great to hear that Cludo easy to use and is helping your visitors find the answers to their problems and questions through search. I'd love to get your feedback on what specific features you're looking to change so I can relay those to my product team. Please feel free to send your feedback and feature recommendations directly to me at jp@cludo.com. Thank you for choosing Cludo and please do not hesitate to contact me or our support team (support@cludo.com) with any questions or concerns! Best, Jennifer Nesbit, Manager of Customer Experience ### 30. Cludo Custom Search **Rating:** 4.5/5.0 stars **Reviewed by:** Alistair W. | Senior Systems Development Officer, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2017 **What do you like best about Cludo Search?** It is easy to rank pages, create quicklinks, add synonyms, add misspellings **What do you dislike about Cludo Search?** Initial set up is quite complex, requiring Cludo to do much of the installation **Recommendations to others considering Cludo Search:** Pay for Cludo to install and set up **What problems is Cludo Search solving and how is that benefiting you?** We had a very poor search experience on our corporate websites using the 'inbuilt' search functionality of the CMS - Cludo Search has enabled us to have a fast, effective and comprehensive search solution. ## Cludo Search Discussions - [What browsers does Cludo support?](https://www.g2.com/discussions/10497-what-browsers-does-cludo-support) - 1 comment, 1 upvote - [View Cludo Search pricing details and edition comparison](https://www.g2.com/products/cludo-search/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+01%3A57%3A28+-0500&secure%5Bsession_id%5D=338f58df-fe71-4f82-986a-beda230a1b97&secure%5Btoken%5D=c449f0a04747501fa117c3f6af2d5240549e17dc83a852396caa526c42e347b4&format=llm_user) ## Cludo Search Integrations - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Cascade CMS](https://www.g2.com/products/cascade-cms/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) - [Kentico](https://www.g2.com/products/kentico/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [Progress Sitefinity](https://www.g2.com/products/progress-sitefinity/reviews) - [Sitecore](https://www.g2.com/products/sourceved-consultancy-services-sitecore/reviews) - [Siteimprove](https://www.g2.com/products/siteimprove/reviews) - [Umbraco](https://www.g2.com/products/umbraco/reviews) ## Cludo Search Features **Content Management** - Archiving - Insight Engines - Search Analysis - Insight Engines **Compatibility** - Federated Search - File Types - Global Language Support **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Site Search** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Search Experience Management - Site Search** - Query Suggestions - Typo Tolerance - Synonyms - Natural Language - Rankings - Personalization **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Summarization **Functionality - Site Search** - Search Analytics - Integrations - Federated Search - Multi-Language Support **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Generative AI - Site Search** - Text Generation - Text Summarization **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Cludo Search Alternatives - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) - 4.5/5.0 (287 reviews) - [Algolia](https://www.g2.com/products/algolia/reviews) - 4.5/5.0 (428 reviews) - [Luigi's Box](https://www.g2.com/products/luigi-s-box/reviews) - 4.8/5.0 (420 reviews)