Cludo Search Reviews & Product Details

Cludo is an AI-powered search and answer platform for content-rich websites. We help organizations in Higher Education, Public Sector, and Tourism turn searches into accurate, self-service answers — reducing support demand and improving visitor experience. Products include AI Search, AI Summary, AI Chat, AI Mode, and a no-code Experience Builder. Works on any website. No developer dependency. GDPR-compliant with EU servers. Trusted by Bank of England, Cisco, Boise State University, Visit Denmark, and hundreds more.

Seller

Cludo

Discussions

Cludo Search Community

Languages Supported

Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Basque, Persian, Finnish, French, Irish, Hindi, Hungarian, Armenian, Indonesian, Icelandic, Italian, Latvian, Lithuanian, Dutch, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish

Solution Type

Best-of-Breed

Overview by

Hailey Schantzen (Senior Marketing Strategist at Cludo)

Used by Sitecore and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Cludo Search Integrations

(8)

Verified by Cludo Search

Cludo Search Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Cludo Search, and what problem is it built to solve?

Cludo Search is a website search and insights solution designed to improve the relevance and personalization of search results. It provides customizable search interfaces, analytics, and dashboards for understanding user behavior and search trends, and is designed to integrate with a variety of website frameworks.

What languages does Cludo Search support?

Cludo Search supports 29 languages, including Arabic, Armenian, Basque, Bulgarian, Catalan, and others.

What company sizes and industries is Cludo Search the best fit for?

Cludo Search appears to be a fit across mid-market and enterprise organizations, with reviewer representation concentrated in higher education and government administration.

Mid-market: Organizations with 51–1,000 employees.
Enterprise: Organizations with more than 1,000 employees.
Higher education: A prominent industry among positive reviewers.
Government administration: Also a prominent industry among positive reviewers.

How long does it take to implement Cludo Search across a team?

Implementation timelines range from under a month to one to three months, with one to three months reported more often. The time needed can depend on the setup and customization involved.

Time to go live	Relative frequency
1–3 months	More commonly reported
Under 1 month	Also reported

What customer support options does Cludo Search provide, and how do users find the overall support experience?

Cludo Search provides support through channels including email/help desk, a knowledge base, and FAQs or a forum. The support experience is often described as responsive, knowledgeable, and helpful, though users also note occasional delays related to time zones or tracking support tickets.

What is the experience like for teams switching to Cludo Search from another tool?

Switching to Cludo Search has often involved replacing Google site-search products or built-in CMS search that offered limited customization, relevance, or control over results. Users describe gaining more ways to tune and prioritize search results and a more manageable interface for ongoing updates, while some setups still require technical guidance or careful configuration.

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AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

1/28/2019

"Cludo is on point"

5/5

What do you like best about Cludo Search?

Cludo search is fast, efficient, user and administration friendly and has excellent customer service. They continue to add features and improve their platform. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Nothing to dislike thus far! Very responsive customer service, which is not common. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/20/2018

"Cludo Review"

3.5/5

What do you like best about Cludo Search?

Great grasp of technical requirements and willingness to solve problems. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Offshore developers due to time zone differences and 24 hour turnarounds. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

11/23/2018

"Easy to setup - difficult for users to find what they search for"

2.5/5

What do you like best about Cludo Search?

Easy to use, easy to administrate, okay interface Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

You can't change much with the 'out of the box' features Review collected by and hosted on G2.com.

Response from Jennifer Nesbit of Cludo Search

edit

Hi there,

Thank you for taking the time to write a review!

It's great to hear that Cludo easy to use and is helping your visitors find the answers to their problems and questions through search.

I'd love to get your feedback on what specific features you're looking to change so I can relay those to my product team. Please feel free to send your feedback and feature recommendations directly to me at jp@cludo.com.

Thank you for choosing Cludo and please do not hesitate to contact me or our support team (support@cludo.com) with any questions or concerns!

Best,

Jennifer Nesbit, Manager of Customer Experience

AW

Alistair W.

Senior Systems Development Officer

Government Administration

Mid-Market (51-1000 emp.)

10/12/2017

"Cludo Custom Search"

4.5/5

What do you like best about Cludo Search?

It is easy to rank pages, create quicklinks, add synonyms, add misspellings Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Initial set up is quite complex, requiring Cludo to do much of the installation Review collected by and hosted on G2.com.

Recommendations to others considering Cludo Search:

Pay for Cludo to install and set up Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

We had a very poor search experience on our corporate websites using the 'inbuilt' search functionality of the CMS - Cludo Search has enabled us to have a fast, effective and comprehensive search solution. Review collected by and hosted on G2.com.