CloudTalk is a very reliable and user-friendly cloud phone system, which is particularly well-suited for support and sales teams. The setup is straightforward and the interface is clear, allowing you to work with it quickly. Particularly positive are the many integrations (e.g., with CRM systems) as well as features like call routing, recordings, and analytics. The call quality is also stable and professional. Overall, a strong solution for companies that want to organize their telephone communication efficiently and modernly. Review collected by and hosted on G2.com.

That it is often delayed and not all callbacks are always connected Review collected by and hosted on G2.com.

Connected with CRM (hubspot) and Modjo AI.

Call directly from computer. Review collected by and hosted on G2.com.

I cant receive text messages (SMS)

Sometimes unstable connection (sensitive)

I the beginning of a call the prospect cant hear my first words due to lagging Review collected by and hosted on G2.com.

I love working with Cloudtalk, it has everything I need: analytics, organization, local numbers. The recovery of losses is phenomenal. Very easy to understand and use interface. Review collected by and hosted on G2.com.

I would like to be able to assign each agent's groups with a calendar. Review collected by and hosted on G2.com.

Integration with HubSpot was straightforward, and configuring dispositions to match our work processes was easy. Whenever we got stuck or needed help expanding services, the support team responded quickly and was genuinely helpful. Review collected by and hosted on G2.com.

Like any VOIP needs work on identifying/documenting bad numbers. Review collected by and hosted on G2.com.

You do not have to spend time copying and pasting phone numbers and updating spreadsheets. It is also very easy to use. Review collected by and hosted on G2.com.

sometimes it does not track conversions accurately, and the quality of phone calls is usually not great. Review collected by and hosted on G2.com.

Very user-friendly and well organized. The app has a simple layout that’s easy to navigate, and everything feels straightforward to find and use. Review collected by and hosted on G2.com.

The app can be buggy from time to time, and on mobile it sometimes takes a long time to load certain screens. Review collected by and hosted on G2.com.

Having Swedish and Malta local numbers is huge benefit Review collected by and hosted on G2.com.

Call history - it shows phone numbers that you used to call. I would like to have people's first and last name as well - makes it much simpler and faster to find the necessary contact. Review collected by and hosted on G2.com.

I like the click-to-call feature as it helps our agents place calls directly from their CRM with just a single click which reduces manual dialing and also increases productivity.

It has great reporting and analytics capabilities which helps us understand performances, call volumes and customer engagements in real-time for better decision making.

The interface is also very easy to navigate. Review collected by and hosted on G2.com.

This tool is cloud based hence the call quality is determined by the quality of internet which does not favor our remote representatives. Review collected by and hosted on G2.com.

Very intuitive and easy to use, onboarding was soo fast, it can integrate seamlessly with out CRM, the performance is incredible, very low latency, the AI assistant is very good too Review collected by and hosted on G2.com.

i guess the UI could use a little polish but it does not disrupt the app at all Review collected by and hosted on G2.com.

CloudTalk is easy to use, reliable for phone calls, and offers text messaging. I like the ability to add call notes and tags to a phone call in the app and it sync's with our CRM. Review collected by and hosted on G2.com.

The onboarding was painfully slow and complicated, which is why I would not rate it higher. We took a month or more evaluating options and still ended up with issues after help from a CloudTalk rep. Review collected by and hosted on G2.com.