CloudCall Reviews (74)

Reviews

CloudCall Reviews (74)

3.9
74 reviews

What do users say?

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Users consistently praise the ease of use and seamless integration with CRM systems, which significantly enhances productivity and communication. Many appreciate the flexibility to connect with clients and colleagues from anywhere, making it a valuable tool for remote work. However, some users report occasional issues with call quality and support responsiveness.

Pros & Cons

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Verified User in Staffing and Recruiting
CS
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
More Options
"CloudCall robust features"
3.5/5
What do you like best about CloudCall?

I like that it pulls that it work along with BullHorn and the note section Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The tool needs to call you and then make the call outbound Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
More Options
"Terrible call quality and customer service"
0.5/5
What do you like best about CloudCall?

Voip and Salesforce sync is the future, just didn´t work as it should. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Very complicated interface

Regular bad service

All additional billings when we tried closing the account Review collected by and hosted on G2.com.

Rolf K.
RK
Rolf K.
Chairman - Programs Committee / Board Member
Small-Business (50 or fewer emp.)
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"Awesome phone solution"
5/5
What do you like best about CloudCall?

Soft phones are available anywhere you have an internet connection and it's as if you are in your office Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Only occasionally do we have call quality issues or software quirks. Review collected by and hosted on G2.com.

Michael J.
MJ
Michael J.
Data Integration Manager
Insurance
Small-Business (50 or fewer emp.)
More Options
"Limited functionality and poor support, good individuals though"
2/5
What do you like best about CloudCall?

the features that do work, work well and the call quality is very good. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

there are numerous technical limitations that don't become apparent until you try to implement. billing department and customer service department are slow to fix problems, but the actual tech support people are very friendly and helpful, even though they are somewhat limited in how much help they can provide. they do not offer 24/7 support. Review collected by and hosted on G2.com.